Got a flat. Walked into store they greeted me immediately, which goes a long way for me. An employee grabbed my tire and within a few min fixed my flat. 8 dollars for regular and 12 I think for the longer lasting tube. Quick, great service and very knowledgeable. Would go again and highly recommended it. read more

Got the bike tune up and flat fixed . The service was professional and quick and will visit again for my biking needs

Talk about a complete lack of customer service, stopped in to start looking for a road bike to begin training and asked to get fitted to see what size I would need. The employee behind the counter asked me if I had the money for the bike. I replied no not at this time but...before I could even finish my sentence, he says..come back when you have some money. I got my other bike worked on there, bought a spare tube and other parts and had great service. I will never shop there for anything ever again. To whom ever that employee is-young male, brown hair...let your boss know you need some customer service training, because you are losing business for your boss. read more

What can I say about Bumstead's!? When I went to their shop I was shopping around for a good entry level Fixie....I was helped by Garrison, the main guy to talk to about Fixies and he sold me on a ride that I absolutely love, The Skinny Benny! The service was great, right to the point and all the info I needed to know....they also put together riding groups every other week for ppl to come out and ride/hang out with other riders. I'd definitely recommend others to visit Bumstead's shop, I especially like how they've been around for ages, that really tells you a lot about a company and the quality of service. Get your bikes here!! read more

If we can score a negative star i would. My husband went to get a tube when telling the guy our 14 year old son was just getting in to biking he told us we bought a Wal-Mart bike which in fact it is not. And then was of no help to us. My husband has built bikes since his early 20's and has always gotten parts here. So after today's experiance we will no longer go somewhere that has such terrible customer service. Its one thing to be rude to me or my husband but to my child no thank you!! We will take our business else where. Unfortunately some one who spent 20 years shopping from you will now go else where. read more

Stay away this place sux... No returns tgey sell you bikes that arent even assembled correctly bought 2 bikes one for me n my gf my chain keeps falling off n her brakes arent even adjusted correctly i was almost killed brcause of my chain falling off in traffic... I called them pissed off the owner/supervisor was a smart ass n said sorry no returns but bting it in.. we can adjust it... I want my money back not something you couldnt even put toghether correctly the fisrt time.. i dont see how they have been around for so long... Bumsteads shud be buttheads.. read more

Having decided to get an e bike, did a lot of research and visited every bike shop in area. Lloyd was so helpful and very knowledgeable. He was patient with all my questions, took his time and I never felt rushed. I purchased one of his bikes the Pace 500, and when it arrived in a couple of days he made sure everything was adjusted for my fit, and even swapped out the seat for a seat that worked much better for me. I know if I have any problems I can take it to his shop and it will be handled. The price on this e bike was much less than some I was looking at. Awesome customer service, l love my new e bike! read more

I brought my daughters bike here to get fixed on a Saturday and they looked at it and gave me a decent estimate which was nice. They told me the bike should be ready on Tuesday because they had to order a part, which was fine. The part that upset me was I came on a Wednesday to pick it up but it wasn't ready and it upset me because they should have called and said it was going to take a little longer,they are said it would be ready on friday but they called me Thursday afternoon and said it was ready to pick up which is a great. I picked up the bike and it was perfect! The guy even gave me a discount for the inconvenience and lack of a phone call. All in all I will most definitely be back here for all my bike needs. The guy I dealt with was very helpful and personable. Overall this place was great. read more

The best! I've been going to Lloyd at Bumsteads since I was a teenager and it was part of his father's shop in downtown Ontario. Customer service is top notch. His experience and knowledge of bikes is excellent. He always takes care of the customer without trying to oversell them products they don't need. The other employees that work there, including his son, Garrison are friendly and always very helpful. It's not the biggest shop, but he can get just about anything you may need while still having a good selection of bikes, from road, mountain, fixie, bmx, hybrid, or cruisers. The prices at Bumsteads usually match or beat other bike shops. I always recommend people to go there first. The only shop I'll buy a bike from! read more

After being ignored at Jax Bicycles in Claremont (I guess I don't look like I have money), I decided to have two of my kids bikes fixed at Bumsteads. I was greeted and assisted as a valued customer. The prices are reasonable. The staff are very friendly and take their customers serious unlike the place named above. When I am interested in buying my next bike, I will be buying from Bumsteads. read more

This is my local bike shop, however I have strayed to compare pricing and service and keep going back to Bumsteads. When I was a kid, before Loyd became owner his father gave me a tip to avoid buying new tires. Loyd and his employees cary on the tradition by mastering in experience and customer service. Their shop is highly recommended even by competitors and merchandise pricing is similar to amazon. It's a very good local business to support. read more

Hands down, best bike shop ever. Everyone at Bumsteads is very friendly and professional. The help I got aided me in the purchase of my Trek 3500. And the best part was the price. I later found out my friend and his brother bought the same bike at a shop in Rancho. Same features except I got a trunk rack, head and tail light set, lock set and free bottle and bottle holder. All for about $50 cheaper. And all they got was a bike. Thank you Bumsteads! read more

I have been to every bike shop in the area, there is no better out there!!! I was looking for a specific Nirve Bicycle, they did not have it in stock, but they ordered it and got it in the showroom within 2 days just so my wife could look at it and make sure she liked it. Excellent customer service which is pretty rare these days. read more

Made this our local Cycle shop, the prices are fair, the staff is friendly and they are always helpful when I have a dumb questions I need answered. Since I am new to the world of cycling it is good to have people not treat you like a dumb ass when you need a question answered :) read more

I remember my first bike I got from Lloyd at the old shop on Lemon Ave when I was knee high to a grasshopper. Through the years I have bought a few from him and just last month I picked up my brand new 2012 Trek Madone 4.7! I couldn't beleive the smokin price I got it for and Lloyd is still helping me out getting it tuned to the perfect riding position! Whatever you need, he can get and will always help you out with what ever you need. I couldn't imagine buying anywhere else!!! GREAT JOB GUYS AND THANK YOU!!! read more

Talk about customer service!! I got a flat while out on a ride this morning, Shaggy happened by about the same time and stopped to help, he even gave me his only tube since I went off and forgot mine. read more

Greatest service ever! I needed some work on my bike and took it in for new breaks, cable, and a tune up. They did a great shop and now I'm riding all over town. Shaggy assisted me with my bike and told me exactly what I needed and changed everything for me. Thank you Bumstead, I'll be back for more services read more

I've been coming here since I first moved here in 1989, they've been in business for over 100 years! Lloyd (Owner) is very knowledgeable and will be more than happy to help you out with whatever you need! read more

One of the only Bike shops who care a little bit about BMX. Not saying they have a huge BMX selection. But it's better then insultCycles crappy out dated selection. To the guys who run the shop! Keep up the good work. Step up the BMX selection a bit, not every BMX rider wants to order from danscomp. read more

Really nice and knowledgeable people here. I thought our bikes needed more servicing than what they did so I was willing to pay for that but they kindly offered to do just the services the bikes needed so I ended up spending less than I anticipated. Needless to say, my husband and I have come here many times after that first visit. read more

Love this place. Not only are they amazing when it comes to their bike knowledge but their customer service is thee best I've ever experienced in any business. Ex: I was on my way to the shop and my son falls asleep. I called the shop told them the problem I had with one of the light kits. I then told them I was unable to go inside the shop because my son had just fallen asleep and they took their service to the next level... They literally came outside a dressed my confirm and switched my light system for another... I mean, come on; where else will you find that. Best bike shop ever. Not to mention it's been in my community for years. Which explains why their still here right... keep up the great work guys... read more

Bumstead Bikes is a great bike store for sales and repairs ...if Lloyd don't have it he can get it for you at an affordable price ...all the staff members are always willing to help . I bought all my treks at Bumsteads I'm a 30 yr returning customer I highly recommend BUMSTEADS BICYCLES for any of your cycling needs read more

Only been here a couple of times but they've got good customer support and experience. The owner gave me a good fix for my bike at a good price and EXPLAINED the problem, also showing me the tune ups I'll need for the future. The staff even helped me with my loading my bike in my car. I felt welcomed and taken care of. I'm definitely going back anytime I have a problem or questions for my bike. read more

I have bought all of my bikes and parts from Bumstead's. They help with every thing related to the bike afterward. They take care of their customers like it used to be. read more

Wanted to come in to look at some fixies and pick up a tire pump converter and right away somebody came to help me look around and i was able to look at fixies and get my $1 tire pump converter nice place~ read more

I took my road bike to buy new wheels, derailleur, brakes, and cables. They told me it'll be ready by next week. I come in and they tell me again, it'll be ready on another day. So I come in on that day and they tell me, it'll be ready on this day. I went to the shop about 5 times and the bike looked the same. They told me they had to wait for the parts to be shipped or that they were too busy. I basically left my bike there for about 3 weeks to pick it up unfinished. read more

I was looking for a place that will ship my bikes to NY where I moved and I called everyone and their mother, Bumstead's was the most helpful by far and pricing is 50% cheaper than everywhere else. While in their shop I noticed excellent customer service for walk in's that made it feel like a warm local bike shop for the neighborhood. read more

The personal and professional attention you get from this shop is second to none! Lloyd, the owner, is not just a great person; he is an expert in his field. His prices are in line and competitive with other shops. There's a reason why Bumstead's Bicycles has been around for 100 years!! read more

Bumstead's Bicycles offers fantastic service and great prices for bicycles of all types. Can't recommend them highly enough. Family-owned and operated shop, and just the nicest people. I've worked in bike shops and been in and out of the industry for 25 years, and I can say Bumstead's is the best. They don't stock everything, but they're always happy to order anything I need and still charge less than the other guys. You won't be disappointed. read more

We went in to get my son's gears adjusted on his Schwinn mountain bike and they did it in a day for $15. I was very happy with the polite customer service. We saw a cool Trek mountain bike and my son tried it out in the parking lot and loved it. I went on line and found that they had the best price on that model anywhere in the surrounding area so we went back and bought it. They threw in a water bottle and kick stand for the price. I highly recommend this shop and encourage you to support local small businesses because they can give us the personal service that big box stores can't. read more

Really nice people that work here. They were patient with me and answered all my questions. The first time I came in was just to compare prices and bikes, after checking other places and bikes I decided I liked what Bumsteads had to offer and the 1 year of free tune ups was a big selling point for me. I came back again after buying the bike to have the kick stand tightened. Each time I have come in there they have been friendly and helpful. read more

Family own....good place to go get your first bike. They not trying to sell you the most expensive bike, but get you what you needed. Very happy with the service and advise they provided. read more

I brought in a beater of a bike I got at a pawn shop and the guys there have great in helping me make it a bit more road worthy. I've been there a couple times now and have found it to be a pretty welcoming environment. I'm a total cycling rookie, and the guys there have always been helpful in answering my questions and recommending places to ride. Each time I've gone, I've found their prices to be quite good and would be happy to recommend this place to anyone looking to get into cycling. read more

Simply incredible! You won't find a better deal on repairs anywhere in town & every time Lloyd has adjusted my road bike derailleurs they have been spot-on for every ride. read more

Family run place where customer service is top notch. My questions are answered in detail and they are just kind people all around. I highly recommend this bike shop from young to old! read more

Well I have been going to Bumsteads since 1993, These guys Loyd and Garrettson are very knowledgeable in this industry!!!! I live in San Bernardino, Ca. I drive out to Ontario when ever i need bikes and or accessories for all my bikes. Thats because Bumsteads are very service orientated after the sale. Give them a chance and you ro will see and know what I am saying. Top notch in my book. Over 100 years in the business, That has to say some thing ? Ronny a long time loyal customer . read more

Went there for a bicycle repair several months ago and the guy that helped us was really knowledgeable and honest. I know a thing or two about bikes and he didn't recommend us to fix certain things which didn't need to so I really appreciated that about him. I would rather give neighborhood shops like this my business than a big store. read more

Great family owned bike shop here in Ontario. Friendly and helpful staff helped me get the parts I needed for my girlfriend's bike. Among other things, I was looking for some special handlebars. they did not have them in stock but they immediately offered to order them and let me know they would be in within a day or two. When I asked if I should pay upfront, they told me not to worry about it. I returned today to pick up the handlebars, they were just as described. Very happy customer. read more

Took my bike in for a tune up can't remember his name I think he's the owner anyways he was honest and answered every question. I will be back anytime I need something for my mountain bike. read more

If your looking for a bike store that has top notch knowledgable and friendly people, great service, great prices then this is the place to go. Being family owned and ran you get service and help that is hard to find at other places. They haven't been in business for over 100 years by chance. Lloyd and Garrison (owner and son) along with Steven are very knowledgeable and will take the time to answer your questions and help you find the bike or part that you need. Trek is their main bike that they sell which has an excellent selection of top bikes. They also have cruisers from Nirve and a wide range of fixies (all the rage right now) to choose from and you can order just about anything. Not sure about the reviewer who rated them one star but I have never had anything but the best experiences all 27 years that I have been going there and as you can see others feel the same. I would recommend this place to anyone with out any reservation. read more