I called Sutherland to get an estimate for replacing my water heater after my neighbor's unit…read morestarted leaking. Since all of our homes were built around the same time, I assumed my water heater was also 17 years old and might need replacement soon. After I sent photos of my water heater and the model details, Ti took the time to look up the serial/model number on the Bradford White website and discovered that my unit was actually only 11 years old, not 17 as I had thought. He texted me back and asked for clearer photos to confirm the manufacturing date. I called him right away, and even though I currently have no issues with my water heater, he generously spent time explaining everything in detail. He told me that Bradford White is a very reliable water heater and that this model generally does not require routine tank draining for maintenance. He also gave me valuable advice for the future, recommending that when I eventually replace the unit, I should install it on a metal drain pan with moisture detection for leak protection. I was genuinely impressed by his honesty, knowledge, and willingness to help without trying to sell me something I don't need right now. He could have easily pushed for a replacement, but instead he gave me thoughtful, professional advice and saved me unnecessary expense. I truly appreciate the time he spent helping me over the phone, and I would absolutely recommend Sutherland to anyone looking for an honest and knowledgeable professional.

We have engaged Sutherland several times this year for plumbing jobs at our home. The office…read moremanager J'eerie, owner Ti, and plumber Jack each have provided excellent customer service in each of our interactions. Jack's plumbing workmanship quality has been top-notch. We also appreciate Jack's thorough and patient explanations and his professional demeanor. Thank you to Jack and all the Sutherland Team!

I called Sean with Imagine Plumbing for help with a slow-draining shower pan…read more He was very courteous and informative on the phone, and after asking a few questions, he explained the situation thoroughly. He also let me know he might not have the proper equipment to handle the repair and promptly gave me a referral. This kind of honesty is rare and truly appreciated. I will definatly call on Sean again when we have any plumbing issues

Sean and this company was awesome! There was an opening in his schedule and he came right out to…read moreassess our bathroom clog. We had put up with it for some time. We had a pedestal sink and I've also put up with that for ten years. He would have had to take it apart to fix the clog and it cost about the same price to just get a new vanity. So we did that and Sean came back the next day and's fixed our clog, which was pretty extensive. Yikes. Recommended better products to use for drains and catch hair etc... he was very professional and nice, and patient. Very reasonable prices in my opinion. He also is a cat lover like we are. We would definitely use him again!

Amazing Plumber and an amazing person! Zak and his apprentice, Kenny, have been amazing in the 2…read moretimes I have engaged them to fix things in a 30 year old house me and my husband just purchased in the Portland area. I feel very comfortable in saying he will be the only plumber I need for as long as I stay in this area. His prices are fair and he is totally transparent (maybe to a fault) and I feel I can trust him with anything. Hire him- you will not regret it. (Oh, and I must have texted with him for over 20 exchanges and he was so informative and educational without even being hired, how could I not have?) lol Cheers out to Bruce and Zak and Kenny- great team- thank you so much!

This is the kind of company you recommend to friends! Fast, friendly, efficient, found and fixed…read morethe problems in no time.

Alex did a great job replacing leaky flanges in both of our bathrooms, including one that drilled…read moreinto tile on slab foundation. He was on time, clear about what needed to be replaced and what it would cost, efficient, and reasonably priced. We'll be happy to call Go With the Flow again.

They got our money and we got nothing back…read more At first, their response was fast and Alex came out the next day. He couldn't identify the source of the leak w/out cutting the ceiling and he couldn't do that until after we got our asbestos test done, he said we could reschedule him free of charge. That sounded fine. Four days later, I called them back at their main number to reschedule: No voice mail greeting and no response. Called them a week later: Same thing In fairness, it was the holiday season, but if a company can't respond and can't make the effort to let their clients know when they will be off, then they're not a company we want to use

Landon, the owner is awesome! I am having an issue with PEX piping failure in my house. He set me…read moreup with the piping vendor that is going to help me get that fixed. He got nothing but this 5 star review and a promise of any future plumbing work for his help. I am very impressed with his professional knowledge. You're crazy if you don't use Service Plus!

Really great experience with this company. After several Winters of short showers, I decided to…read morebite the bullet on a water heater. I had Service Plus over to advice/estimate, and to my surprise he had a tank on the truck. Hours later I had a new water heater, on what I'd thought was just an estimate. Was it my cheapest option? Hard to say...probably not, but if time is money, I got to deal with this heater ONE day and it was done and in the past. Happy to have it handled. Great communication and smart planning.

Update: YES, I am a customer! I have a receipt for work done. The automatic response generated 2…read moreseconds after I submitted my review is the same response your company generates for every negative review. What a coincidence that you don't have a record of any of these transactions! Original Review: This company commits legal robbery and piracy. I should have known that a company like this is all about extraction; I should have checked this site for references. When the plumber (employee/franchisee?) got here, he told me the job of unclogging the toilet sewer line would cost $840, guaranteed for six months. I told him no way. He then offered to do it for $500, no guarantee. Stupid me said okay. It literally took him 20 minutes to get his equipment from the van and unclog my toilet! How much he gets and how much the company gets, I don't know. But, don't you miss the days when your plumber was the guy your kids or grandkids kids' went to school with? He lived in your neighborhood, and you saw him regularly at the Boy Scout fundraiser? He was part of your community, and he cared about the people he served. You were also someone who cared about your community and offered your services at a reasonable rate. I want that world back!!! This guy said he just drove all the way from a job in Salem, which is why he was willing to do it for a so-called discount. The story continues. Because the toilet had overflowed, he recommended I get an expert over here to make sure no water had penetrated the walls. The expert comes and tells me I have to tear out my walls and have them "contain the situation" for another $4k. I called my daughter, who works in remediation, and she said I could just make a small opening in the walls, spray some bleach water in there, put a fan on, and let it dry out. I could do all that for about $400! So sad! I should say, however, that the technician, Mag, was friendly and kind, and I don't blame him for how ridiculous this company is.

I was thrilled to call and be told that they were scheduling for a two hour window beginning at…read morethat very moment. Within an hour I received a text saying 'We are running behind schedule for your service call, but you are next in line" etc. etc. It is now two hours past my two hour window and I have received five messages saying the same time. I called the number on their app to cancel and the person who answered the call said. They are really backed up, I can't see them getting to you for 2-6 hours. If you do get on the list with Roto-Rooter spend some time calling other vendors. One who promises tomorrow morning, might just arrive before the Roto-Rooter two hour window.

I inherited a leaking shower and Chuck and his team were able to come out and take care of…read moreeverything quickly and efficiently with the best attitude I've experienced in the industry. I'll be reaching out to them again for some updates too, highly recommended!

One of the only responders able to give me a quote once they heard the problem, everyone else…read morewanted to come "see" the issue. I got one quote for over $700 (and they are the ones that came to my house), one quote for over $350 and these guys, who came in at $289. The Hall's are very, very kind people. Hardworking, with great stick-to-it mindset (thank goodness!) they were able to unclog my kitchen sink despite the awkward plumbing elbows and probably 36 years worth of buildup that caused the issue. 10/10 recommend Charlie Hall Plumbing hands down, anytime.