Tymothy went above and beyond to ensure customer satisfaction for a previous order. He honored his word and communicated well.

Customer Service is Nice, that's all I to say far as Compliments. On 3 different separate occasions I placed an Online order and they have been wrong every time. So I guess they don't read or comprehend too well. That's it... Just a warning to all in this particular area. read more

The burgers tend to be meatier than McDonald's, but sometimes they can be mushy. My beef (no pun intended) is that I'm fed up (again, no pun intended) with them lying to me. On four occasions I ordered a Whopper with cheese. On those four occasions I got an "Impossible Whopper", a vegan burger that's crap. Each time my wife didn't want me driving while mad, so I never when back to let them have it (double entendre intended). I can't trust them and you shouldn't either. Burgers are easy to make at home, so that's the way to go. Thanks for listening, and be healthy:) read more

Welcome to we deserve 20 dollars an hour. Walk In no soda machines napkin or any other items in the lobby except trash cans and tables, then 3 employees, no cashiers navigate their menu and place your own order, BUTTTTT, you have to pay through them, 1 whopper meal, 1 jr whopper meal over 20 dollars. The girl who took our payment at least thanked us. Very thin burgers that don't cover the bun, a big chunk of pale white lettuce in a jr burger, cold mushy fries and the drink tasted terrible weird taste to it. Never again. Burger King you must be so proud. read more

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Asked for a small coke, got a dr pepper instead. I wouldn't have been mad if the dr pepper was good. Also took too long just to get a kids meal. read more

The nice woman who made my food fresh today was amazing. Best Burger King experience in a long time, she was working both windows and making food. Above and beyond service and my food was fresh and delicious. read more

Hot food and they make my order fresh! People are friendly and upfront. Past visit no one was on the front counter. Cold Lobby.

I wanted to take a moment to give kudos to the young man working at Burger King tonight (New Year's Eve). The service was excellent! The young man at the window was very kind and took pride in making sure we had a hot fresh order. The order was accurate and well organized. I wanted to make sure that he was acknowledged for the great service he provided! Well done! read more

Okay I'm impressed and I've never been this impressed at a fast food restaurant before. The employees are so kind! I never thought I'd say I'd get my day made at a Burger King but that happened. Ordering was easy and she was so pleasant. The gentleman at the money window gave me a crown for my son because he saw the car seat in my car and he wished me a blessed day. The woman who gave me my food asked how my day was going and made sure I had everything I ordered. Food was hot and fresh. Truly I hope they know they're doing a wonderful job and made a difference in my day just by showing kindness read more

Restaurant not open during posted morning business hours. I ordered breakfast using the mobile app around 06:03am, and got there around 06:10am; however, no one was tending the drive through. I waited for several minutes. I even drove around again, and still the same result. read more

DO NOT DOORDASH THIS PLACE. You can from doordash but they don't actually fulfill them and they ignore all the drivers that pull up to the place and waste their time. My son Timothy was STARVING. and when I told him that we had to cancel his order.... You should've seen his face. Building should be demolished via wrecking ball. Terrible location. read more

I was impressed w/the Burger King over the others in the area. I can't even go to the BK in Bowie on Laurel Bowie road because they ALWAYS mess up my order. I got an Impossible whopper and it was very good. I got three meals and we all loved our food. The employees seemed to care about giving us good customer service. Could it have been better? slightly, best fast food service I've had in forever though. The sodas were kinda bland, like that "meh" not exactly tasting like the drink it's supposed to. But for the first time in a long time, we actually liked our meals from BK. read more

I stopped in for some fast food on my way home from the Maryland Renaissance Festival - I'm trying to cut most fast food out of my diet - but I was to damn hungry. I've always been a fan of Burger King's fried chicken sandwich, but it's been a long time since I've had a good one - the Burger King in Centreville always screws up the sandwich somehow. Anyway, I ordered the Chicken Club - with cheese and onions added. The sandwich was perfect. The chicken was hot and crisp, the bacon was crisp - not soggy and undercooked and the lettuce, tomatoes and onion were fresh and crisp. The fries were also perfectly done. read more

Got breakfast 7/12/2020 and was inedible. Bread was so stale and hard and food was super cold. The potatoes so cold and greasy think they were from the day before. Staff was very rude as well. read more

To the person that said, "Shut it DOWN!!!!!" Unfortunately, I agree with you. I visited this location on Tuesday, February 12, 2019. I ordered a veggie burger combo and there was a BAND-AID in my fries. Thank God my car is in one piece because I was driving to work when I realized that one fry in my grab was damp and saw what it actually was. I had my best friend on my car's Bluetooth and she asked why I screamed. When I told her what it was, we both wanted to vomit. I left my job to handle this. When I returned for a refund, the employees were very nice. However, the wait was extremely long and no manager visited to apologize or get further details on the situation. This makes me think that there is probably very little managerial enforcement. And that is probably why whoever made my meal obviously had on NO GLOVES for a BAND-AID to get in my fries. No one asked how I felt (Are you okay?). And NO, I was NOT okay. I was sick to my stomach to know that I swallowed fries that were in this contaminated, nasty "meal." I contacted corporate and they apologized and said this is not up to their standards. However, they never resolved the matter. I never received one email. However, they did have a manager at this location call to apologize. I got the voicemail, but I did not return the call. I do not want to hear from them because I will NEVER return to this location. This incident scared me from eating fast food for WEEKS. And even now, I barely go. But if I do, I do NOT eat Burger King. Where I may go, I thoroughly check--even after watching my food be made in front of me. read more

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I usually avoid this location because years ago I saw a young worker deal with the trash and come right in and take orders! I stopped going to this location about 7 years ago because of that! However, I was in the area and thought, that dirty boy couldn't possibly still work here and perhaps they have been better about their hygiene practices, so why not! I ordered my food and they young lady at the drive thru was nice and friendly while taking my order!! But hey, its Burger King! The food was good and it was quick!! read more

While I'm standing here waiting on my 36 pieces of French toast to be made (LOL), I can write a quick review. It's clean and quiet in here first thing in the AM. No complaints from me at all. They even gave my 2 boys free cups for sodas while we waited. About 6 mins later, we had our 36 pieces of French toast and a bag of syrup and of course and OJ for me. read more

Burger King - 36 pieces of french toast & a bag of syrup... LOL - Burgers Near Me - Crofton, Maryland

This location was awful. My onion rings did not taste like the onion rings normally taste, something was off. I asked for the onion ring sauce but I was not given any. My whopper with cheese , was cold! I pinched a piece of and threw the rest in the trash. read more

I ate here yesterday for the second time and the food and service were good . Both times at the drive thru, I had a special order ( no mustard or pickles on my burger ) friendly and helpful service. My food was hot and tasty . Fries really good but too much salt in my opinion but they were darn tasty . I'll be back ! read more

I ordered yesterday around 12:50 for lunch and my fries were dry my burger was cold and my bun was crumbling apart so disappointed. My food was horrible,Never again ! read more

Walked in at 630 on a Monday, 3 early twenty's/teens were on their phones by drive through Window. I waited for 5-10 min before anyone noticed, then two girls ran to the back saying the next person would help me. Absolutely ridiculous and I'm sad I had to pay for the meal based on the poor quality food and service for the time I stopped by. One of the young ladies had her mask pulled down as a chin cover with her nose exposed while handling my food. Especially in the middle of a pandemic, I hope a manager speaks to these employees on their poor performance. Will not be coming back any time soon. read more

Have gone through their drive thru twice. Both times the service was very slow (once almost 15 minutes), both times out order was filled incorrectly. The second time we called back once we got home and caught the errors, the manager told us to keep the receipt and bring it on our next visit and we would get our order filled correctly for free (since we got two kids meals vice regular orders -- a difference of almost $10.00). On our next visit we brought the receipt in but the manager refused to honor their offer and correct the error. Bad service with no desire to correct an error that cost I money -- you won't get my business again . read more

Went this morning on my break for a quick breakfast. Ordered the combo that was a sausage, egg and cheese croissant sandwich. Receipt showed a bacon, egg and cheese I received a sausage, egg and cheese on a biscuit. Didn't have time to bring it back. read more

This restaurant is located off of Route 3 and is in a strip mall plaza. The food is good and the service is courteous and prompt. Got me wishing I had some BK right now!!! read more

As Burger Kings go this is one of the best ones I have been to. Good service, and great food.

This probably the worst foods ever especially the chicken fries. They were ice cold and ruin my dinner. I order 2 drink and she only gave me one and she couldn't hear through the speakers. read more

Why is it every time I go here there is a problem?! People working inside are rude or like tonight the reason why I'm writing this is they close at 12am I see the people inside, I'm in the Drive-Thru they won't answer me at the Drive-Thru. Drive up to the window and look right at them, my car is quite loud by the way and they won't look at me I called a number and no one answers. They close at 11 fine but it's still the worst Burger King I've ever gone to which sucks because it's right by my house. read more

A bunch of employees standing around chatting. Employees were arguing to see who would actually do work and make the food. Very unorganized and very unsanitary. People making food were not wearing hair nets. The trash collected outside the establishment was taken through the areas where food is made. Obviously management and supervision is slacking. Food was made well, just dissapointed with the sanitary aspects and lack of customer service. read more

NEVER GO HERE!! My husband and I just wanted a simple breakfast after an exhausting week. He ordered the pancakes & sausage platter and I the double croissan'wich with sausage & bacon. Sounds simple right? They put his platter in a salad bowl! My sandwich was burnt and missing the bacon that was supposed to be paired with the sausage. Lastly, my hash browns were cold. The only thing that they go right was the sweet tea and my orange juice. From now on we will take the extra drive to Village at Waugh Chapel. At least it won't leave a bad taste in my mouth. read more

Bad customer service. Messed up my order by giving me one less sandwich and still charging me for it. They hang up on me twice after I called to request my correct order. This is totally unacceptable and should be reprimanded by the district manager and local manager. They have just lost a customer to this location. read more

The child in back seat knew he wasn't getting fries but tater rounds would do. Since the speaker for the drive through covers most of the menu I just ordered the only thing I could see. The lady on the other end of the speaker seemed to have just lost her puppy and hated me for it. The manager I'm assuming was manning the window since he didn't know what was in bag, didn't give the drink and didn't ask for money after he gave the bag. I asked for a medium but they went ahead and rung up a large. Food was just as good. The tater rounds were salty even for a kid but they put a small round sack in so there wasn't too many. My 'wich seemed to be stacked ala Frank L. W. I did not however have to pull off the road to explode all over the shoulder...so that's a plus. There are other places...This is your classic Burger King. I didn't go inside, I bet it was dirty. read more

Worst Burger King ever!!!!! Just when there today and Like Always, the service was horrible. Took my order, took my money and I waited and waited and waited. I watched 4 other people who ordered after me receive their food. I had to ask for my order and the staff finally filled it. Something is always lacking at this establishment. Wrong orders, slow orders or long lines with inadequate staffing. I won't be going back there again and neither should you! read more

Worst BK in town. Food is precooked, barely warm when you get it. Terrible! Remodeled but they wasted their money. Should be closed down. Poor quality food and service. Shut it DOWN!!!!! read more

I bring back Burger King for my children, and upon inspection I find BUGS (not ants) flying around in the bag, all over the food.