I understand that times are different now and not everyone wants to work certain places and employees are " Desperate " for workers but Wow...the front cashiers are something else. Walked in and waited literally 10 mins before I was acknowledge ( they looked at me and just kept talking stories ) then when I was trying to place my Order it's like she couldn't understand English and acted like I was wasting her time. The Manager was awesome and kind but that workers they got need to be re-evaluated because they have poor customer service skills. The entire restaurant was filled with Crowns literally on the ground and on every seat ( the kids loved that part ) At the end of my order I had asked her to repeat it and she couldn't and I ended up with meals missing and had to re-order and she kept asking if that was everything. So when I got our food I slowly went through it and she asked if I wanted more if it wasn't enough and I looked at her ugly face and just said I'm making sure you gave me my food because you're rushing like you have something to do.. I don't recommend this eating in but maybe drive thru. Sucks that people like that ruin things for others. Also cheese tasted like it was going bad ( 7/24/23 ) Enjoy at you own risk read more

Food is standard service always efficient ambiance clean people are friendly !!I like the fries & char broiled hamburger better than Mc D.

I asked for bunless burgers and they hooked me up with a tray with extra lettuce! It was worthy it. Totally enjoyed my whooper!!!

Honestly, these are THE kindest employees! They work hard, they're enthusiastic, and really fabulous humans! The food is great as always- my son's favorite! I truly appreciate you guys! Aloha!, that Lyft driver you were very kind to, in the blue, at 6pm, Saturday. Everyone who is working tonight are 5 types! read more

Not the best Burger King to go to. We decided to dine in, the booth that we sat at was dirty. You could see all the fingerprints and spillage from previous people on the booth seats. By the looks of it, they don't wipe their dinning area seats down often. Nasty. The women who was taking our order at the counter was unprofessional. While taking our order she was fanning herself with a drink holder. Then I had ordered a jr whopper meal and asked if I could have onion rings instead of regular fries and she said sure. What she failed to do was tell me that they had run out of zesty sauce when I asked for onion rings. Instead she tells me after my order is ready and after I asked for the sauce. Who doesn't use zesty sauce when they eat onion rings at Burger King?!? I was bummed, but I took the onion rings anyways. What pissed me off was, after I finished my meal and walked past the counter to refill my drink, I saw a whole stack of zesty sauce right behind her! I also over heard a women say she ordered her sandwich with no pickles and they had put pickles in her sandwich. Come on Burger King Kaneohe, get it together. Overall, the food was still delicious, but service and cleanliness was very poor. read more

Burger King - Fast Food Near Me - Kaneohe, Hawaii

They F#}* you in the drive thru. Why I going need two knives for? Order da kine breakfast plate, I even look inside make sure had shoyu, didn't expect they'd trow in 2 knives and no fork, mean da chopstick action! read more

Burger King - Using chopsticks... smh - Fast Food Near Me - Kaneohe, Hawaii

I don't go to Burger King often. If I do, it's only for one thing - an order of large hash rounds for my 3 year old daughters. Given the simplicity of the order, you'd think there would be no difficulty in executing it. At other Burger King locations (like the Beretania location), the process is simple and pleasant: I order, I'm greeted with a smile and a "Hello", I pay, I get an order of HOT hash rounds and a couple Burger King crowns (unsolicited) for the girls, and we leave happy. Here's the scenario at this Burger King location: I order, no greeting, no smile, no thank you, no eye contact, I get an order of cold hash rounds, no crowns, no ketchup, no napkins, no nothing :-( read more

Horrible place. You piss me off. How can you do so Much wrong with a simple burger? You can't even put good bread or pieces of veggies on? Take some damn pride in your work. read more

Burger King - Veggie burger...soggy bread, lettuce in shambles. Poor excuse for food. Burger King Kaneohe you suck! - Fast Food Near Me - Kaneohe, Hawaii

Very disappointed, I had a coupon for 2 original chicken sandwich and 2 small fries for$8.99. And another original chicken sandwich. Went to the side as I waited, I looked at the receipt, it said 2 whopper Jr's. Got my food just when I was about to ask. Then the manager tells the cashier how come I had whopper Jr. The cashier said the coupon was for whopper Jr. So she digs in her coupon box and brings out one. I was the only customer with a coupon, so it would have been right on top. I know I didn't have a coupon for whopper Jr, because I've never eaten it before. read more

Went to the Kaneohe BK. Ordered #1, whopper with mayo , no pickles. What I received was a hamburger patty with mayo between two buns and that's it! I was charged over $10 and feel like I was ripped off. I will never go to a BK again since this was the first time in over 3 years that I decided to give it a go and now I know why I had not been there in recent time. read more

Would not return to this location. Very unsanitary servers...scratching her rear end while serving the front counter and drive thru. Manager was very unhelpful and the customer service was so bad that I ended up leaving and almost literally throwing up. Please I recommend my friends and family don't eat at this location. Very filthy and dirty lobby and restrooms. read more

Burger King - Ate breakfast at this location, very unsanitary service having the Drive Thru cashier scratch her rear as she handles people food. - Fast Food Near Me - Kaneohe, Hawaii

At some point, I was coming here from my strawberry value shakes a few times a week, same time at night, getting the same lady who helped us at the drive through. I like this location, probably since it's the one I normally or ever go to, but they almost always get our order right. As any other burger king, it's expensive but worth it and more filling than McDonalds or Jack in the Box. read more

If I could give this Burger King location 0 stars I would. It was a typical fast food night. I placed my order at the speaker and was told to drive forward, nothing out of the ordinary so far. When I got to the window however, the cashier held the card reader whilst looking away and kept moving it as I tried to insert it. When I asked her politely if she could hold it still, she got upset and that's when the attitude started. Not wanting to engage I said thank you in hopes of just getting past it without incident. To no avail, she pulled the card reader away in a very angry way then she slammed down something I didn't order .my reply was, oh I'm sorry I didn't order that. I repeated my order to her and she rolled her eyes and snatched the drink away. At that point I became upset with the service and said to her, you can loose the attitude. Her response was "what!" In a loud almost yelling manner. I then repeated myself. " you can loose the attitude " . Then, in front of the manager said what ever to me. I then repeated her whatever to her and to her boss who did not seem too bothered by it. So I told her boss is this the kind of customer service you allow in your restaurant? I was kind I was polite I did not deserve that type of service at all. Burger King already is extremely overpriced and I spent my hard earned money. This location has always had bad service over The years, which is why I don't frequent the store. I don't think I'll be going there anytime soon either. read more

Was waiting to order took about 30 minutes, was way to long and was stupid because when i decided to leave thats when they asked for my order like i was already gone from the speaker when they ask. read more

I don't eat fast food often, but I was in a pinch. By far the worst experience I've ever had in a drive through. The clerk working the window had her belt undone and kept playing with it and her pants while she approached me, took my payment and handled my food.... Should have just driven away at the site of it. My fries were undercooked and soggy, not eatable. My sandwich was half over cooked and half underdone, and drowned in mayonnaise. My drink was definitely not what I ordered, but can't quite pin exactly what it was. Disappointed I spent $12.00 on a meal I immediately threw in the trash. Would give zero stars if possible, will not ever go to BK again. read more

This BK is hit or miss at 0600 in the morning. Sometimes they open at 6, sometimes 6:05 and sometimes later. Being on a time constraint, more than once I went there and left without placing an order. During other times if the day, the service is good. read more

Been awhile since I've been to Burger King & being in Kaneohe coming from Pearl Harbor, went to the drive thru for a quick bite coming off the freeway. Ordered a large decaf black coffee and large tater tots. Mind blown with a total price over $7.00!! And receipt attached to bag did not have a price list! Really? I was like uhh but didn't feel like questioning the server's as I was in a rush. Drove off and would you know it but tots were barely warm not a mile away. Now I know why I have not gone to BK in years and will not do so again. Cannot recommend this location either. read more

Shame on Burger King Hawaii, while families wait hours for milk eggs and bread during this pandemic, BK Hawaii rejects deal of free kids meals done by corporate, and still offers 3 dollar tiny sandwiches in their dollar menu. And before anyone gives the excuse about Hawaii being an exception because of the cost of living, see every other fast food chain on the usland giving some sort of break during this crisis. read more

Ordered the Big fish and the patty was fried to shit. It was dark brown and l threw it out.

Burger King, why is your burger buns always stale?like just using slight pressure will make the bun crumble.

I love McDonald's. Whenever possible, I eat there, take my family there and all four of my kids have eaten enough Happy Meals for me to afford a franchise. There's even McDonald's stock in my Ira! So when I decided to brave the roads to find something to eat during Hurricane Lane, (Gasp!) I was stunned to find McDonald's was closed! Lost and not knowing what to do, I noticed Burger King was opened and dreading the worst, decided to stop by. Much to my surprise, I found the place as neat as a pin, with workers assembling orders for both the walk-ins (like myself) and drive thrus. I took advantage of their twofer offer for Whoppers and was surprised to find a well cooked, assembled, hot burger. You could've knocked me over with a feather. The fries were hot and crunchy like McDonalds but less salty. (Which is probably just as well for me because I'm suppose to be on a low salt diet.) So I'll need to check these folks out again and may alternate between the two. Good selection, good value and fast service. What more could one ask for? read more

Burger King is what it is. Came here because it was on my way to my other destination. Think I got a new cashier; I ordered a hamburger kids meal, ended up getting a cheeseburger one. Asked for take out but it was not packed to go so here I am writing a review instead of on my way.Oh the kids meal ran out of toys so my substitute was orange juice. Fair enough. The manager had to remind the cashier to inform customers who buy a kids meal that they wereout of toys. For some, that would be a deal breaker and they'd pack up and go to McDonald's!! read more

Burger King - Cookies always taste better when they're free - Fast Food Near Me - Kaneohe, Hawaii

Let me just say, I don't hate all Burger Kings. Once, when I was having a terrible day, the BK near University probably saved my life with it's Oreo Shake. But this BK was exceptionally poor. We did drive-thru and the wait was RIDICULOUS! 8 minutes for ONE car ahead of us!!! At first we thought that it was taking a long time because the car in front must have ordered a ton of food. When we got up to the speaker we noticed the guy's total: $12.78! Veggie Whopper No Tomatoes ** - They gave extra tomatoes Grilled Chicken Sandwich *** - Nothin special French Frieds ** - Stale and not enough salt. I prefer McD's read more

No special plan today, just walk in the near Burger King. Great customer service, the waitress has some recommendations for us. The burger is fresh and taste good. Very surprise read more

This review is based on drive-thru experiences: Food quality: 3/5 stars Wait time: 5-20min varies on time of day from getting in line to receiving order Communication: Usually pretty good Accuracy of order: 2/5 stars Like most fast food restaurants the wait time from getting in line, ordering, payment & food reception varies on the time of day. However, this Burger King tends to take a little longer than average fast food restaurants around the same times in the area. The ordering process is generally pretty good, in that the person taking your order usually speaks clearly without a heavy accent and I rarely have to ask them to repeat or repeat anything myself. Food quality is less than average compared to other Burger King locations; fries being undercooked or room temperature, vegetables being a little old, etc. My biggest complaint about this location is order accuracy. They tend to often forget at least one item, and a couple times we've received more than what we ordered. It can also sometimes be difficult to get through to anyone via phone at their restaurant to have the situation rectified, and then I have to send an e-mail to corporate. Unfortunately the people in my household just insist on eating Burger King from time to time, so we've started being those annoying drive-thru customers who take an extra minute to sort through their order and make sure everything is correct. I recommend anyone else out there to do the same. I also only recommend this restaurant to anyone who needs their Burger King fix, but, if you're like me and think all fast food is the same, go somewhere else. read more

I hate to cause a drama scene but....... THEY ALWAYS FORGET MY FUCKING CHICKEN NUGGET SAUCE. EVERYYYYY FUCKING TIME. CAN we jus pleaseee have workers who just pay attention to detail a little more. I could care less of the customer service, but don't forget a girls chicken nugget sauce especially when she's feeling a little extra more than normal.... otherwise...bad reviews like this go on blast and im sick of it..... read more

I like Burger King but this location just sucks. The buns are almost always soggy and fall apart in the burger. The workers there are all subpar and the restaurant has been dirty the times I've visited. I'd avoid this place. read more

That was our second time there with my family and I had gone to this Burger King and waited about 30 mins to order our food thru the drive thru until I told my daughter to call and find out what's going on with there drive thru speaker was told to go pass the speaker to order when the car behind us ordered. The first time we went there my husband and I ordered burger meals that were cold and fries and onion rings were nasty tasted, call the next day in the morning and spoke to a manager and told her what happen and honored us free meals went the same day I called the night manager was very rude so it looks like we will never go there again. read more

Sat in the drive through today for 20 minutes during lunch, only to find out at the window, unable to order whoppers because they ran out of burgers for anything whopper size. But can order whopper juniors. That was the first to hear a fast food restaurant running out of food. read more

Probably my worst fast food eating experience of all time. The food was awful, ordered 2 kids meals one burger with fries and the other chicken nuggets with apple sauce, soft drink for one and apple juice the other. When the food first came out all it was was chicken nuggets in both bags, and I had to ask for each individual item that was missing. I also ordered a caramel Twix shake(had to remind them to give it to me after they gave me the food) and when I asked if it was caramel the worker threw it in the trash and went to the back without saying anything. Then brought the other shake out and when I asked that time she answered yes. There was gum on the floor in the booth my kids and I sat in and we all got gum on our shoes. I definitely would not recommend eating here and today it reminded me why I haven't visited a Burger King in years read more

Nothing special but the drive thru operator had a hard time understanding that we had a "Buy one, Get one free coupon". We decided to go to the drive thru but saw that they werent open for lunch yet. But as soon as lunch time started, they flipped the menu and lunch was served. A+ for being on time with that. The reason why Im giving them two stars is because our food DID come out quick....but that was too quick for lunch "just starting". AND..... the Original Chicken Sandwiches came out really dry leaving me to believe that we got leftovers! Yuck! read more

20 min. long wait in the drive-thru and I'm finally greeted with my food and attitude from the employees. Never coming here again!

Ok, so I just got through reading some not to good comments regarding this BK, so I wanted to add my humble opinion to this location When we got here there were a few families enjoying their meals. The dining room area is pleasantly updated, I like it. The music is set just right where you won't need to talk over the music to be heard. We were greeted by our cashier as well as the cashier working next to her I had their newest Rodeo Crispy Chicken Sandwich. I was impressed it was great (pictured) my hubby had the extra long BBQ cheeseburger, he loved it, to me ah, it was ok! It was 2 burgers, onion rings covered with BBQ sauce and cheese. As an added note, there was always a worker who was visible in the dining area cleaning and wiping up. It's always great coming to nice & clean dining area! Even their restrooms are nice & clean! I would definitely return if I'm on this side of the island M read more

Burger King - Newest addition Rodeo Crispy Chicken Sandwich $1.59 - Fast Food Near Me - Kaneohe, Hawaii

Places like this make me wish there was an option for 0 or even negative stars. To summarize: -they charge $2.08 for a cup of tap water - they do NOT honor coupons -they don't even honor their own receipt survey coupon for BOGO whopper -they overcharge by at least $2 as opposed to advertised prices Nuff said! I hope this particular location goes bankrupt! No one should visit. read more

Burger King is one of my favorite fast food go to places however at this location I have not had the best food/drinks. This review is strictly on the food/drinks not the customer service. The last two times I ordered the original chicken sandwich, medium, with a sprite. The Sprite does not taste like Sprite, maybe the carbon sensor or one of the sensors if off or not the right amount. The fries seem to be old. On top of everything I've been asked to go pull forward and they will bring my food out. There was no cars ahead of me so I was curious why they did this. However when they gave me my food they were extremely polite. In the future I will be trying a different location if I'm craving Burger King. read more

I ordered a plain cheeseburger (no,pickles, onion, ketchup or mustard ) and instead got a hamburger with pickles and ketchup. The rest of the order was 2 original chicken sandwiches and a large fries. Granddaughter ended up eating a peanut butter and jelly sandwich. read more

I downloaded the Burger King app that says once you're near a Burger King it will generate the coupons. It request that you use it in the store so I went inside the store instead of the drive-through. And then I went to order and the lady says we don't use the phone coupons you have to use paper. And she shuffle through a bunch of paper coupons that are next to her that have the code that would work. It's the same code every time it's not a different code. So I asked her can I use that code instead since I only came because of the coupon. She said no. I I know it's the same code cuz it's work before in the drive thru. She said I know the code. If you're not going to show me you appreciate my business I'm not going to give you my business. read more

Today, friend and I went to try the Big King XL. Drive through. Nothing on the outside menu, so I just tried ordering it. For two meals $26.00!!!!! Friend said no problem. He was paying, I was driving. Got to the window, manager told us they don't have it yet. Asked if we wanted to change to something else. Didn't want to hold up the line, so I told he we would just drive around again. Decided to park and go inside. Go in and what do we see....... Big King XL on the menu. But they didn't have it. Why do they have it on the menu, and not have it???? Had a coupon for two whopper meals, $12.99, so we just got that. Can't go wrong with the whopper. read more

The food is not prepared well. I don't think it is a good Burger King. It should be closed.

One of the better fast food burger places. I think the overall quality of the burgers are superior to most places. The inside of the place is rather nice and comfortable. The staff seem really nice and the service was ok. Now for the bad portions. Mainly has to the pricing. Normally I wouldn't bother mentioning this but a large drink there by itself was almost $3.50. At the time the prices were not shown but talk about sticker shock. Also I usually get a combo but for $12.50 I expected something a little more. It was large sized and I still walked away hungry. For what they are charging you might as well go to a normal restaurant. read more