Jalapeño whopper w cheeses was banging, crew very nice !!! I will be returning , meat was fresh jalapeños spicy overall great burger

Slow with hiked prices and inaccurate order! The 12 piece chicken fries are $2 more than the PH location a mile away! We waited over 14 minutes in the drive thru when only 1 car was at the window, ahead of us. Our "Oreo Sundae" came with no Oreos on it. And some chick in the background was doing nothing to help while the lady at the window was taking the order of the car behind us as I just sat there with 2 kids waiting to pay. We will NOT be back! read more

Decided to walk in and order my food. While waiting, I observed a male worker getting someone's chicken fries with his bare hands placing them in the box container. Then I saw the female in the back making the sandwiches using her bare hands too. I immediately advised the manager about the unsanitary preparation of the food and asked for a refund. She apologized and offered to make the food herself but I declined. After getting my refund, I walked around to the car in the drive thru to advise them of what I just observed. Just so they can make their own decision if they still wanted their food. The one time I ever wanted to have Burger King, this happens. I will never go back here. This location is definitely a ONE ! read more

Food was horrible & so was the service! I literally only asked for extra cheese on one of the burgers & they acted as if I just threw my food at their face when they got the order completely wrong. Instead of just adding the cheese they took everything else off & still didn't add the cheese onion rings were so hard they couldn't be chewed. I will NEVER go here again. read more

Worst bk ever stopped to get food before work they took forever to take my order then forever to give me my order making me late to work just to end up with the wrong order $16 in the garbage!!! read more

$18 for a shit burger. And a small fry. No sauce on the bun. I live and work out of Martinez. Completely understandable

New young man at drive thru. Pleasant and verifies orders. There is still a long wait for food, but a good assets makes this a place to visit again. read more

Food: was ok. We ordered the impossible burger meal, bacon double cheeseburger, and chicken nuggets. The burgers and nuggets were warm. The French fries were at least fresh. Ambiance: inside is definitely not good for dining in. It looked like they had water damage from the rain. The floors had a little bit of flood water. The ceiling were like ripped or damaged as mentioned previously. Maybe they should have closed the lobby. Not attractive. Service: was going to the "drive-thru" but the like was ridiculous and was taking long. We went inside and it took long as well. I don't blame them because they only had two employees, one at the window and one in the back making the sandwiches etcetera. read more

Burger King - Burgers Near Me - Martinez, California

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Horrible drive thru! We waited for 20 minutes for someone to take our order and another 10 to get it. SMH. A drive thru is supposed to be quick and efficient and yet this place sucked for customer service. And based on the empty parking lot, the dining room should have been fairly empty so we couldn't understand why the drive thru took so long. Unfortunately there was no way for us to back out of the drive thru because there was a long line behind us forming. We will not frequent this place again as service takes too long for a fast food restaurant. Side note, the food order itself looks correct but we haven't eaten it yet because we're still driving home. read more

Tried three other Burger kings within 3 miles of this location, and it was like the heavens opened up and gave me relief that other owners are doing it right. Contra Costa Blvd. by the mall Walnut creek-all three locations Pleasant hill Concord The whopper is better and service is totally better both inside and at the drive thru read more

Horrible customer service, no menu posted, soda fountain always broken, building inside and out are filthy, workers don't understand English, asked for ranch instead of ketchup and was charged . Had to repeat my order for times and finally she turned the register to ask. This place needs to be leveled. The conditions and the food are far below. read more

Every time I come here they always interrupt me when I order and they never get it right and then take 5 minutes to get the thing they got wrong in the drive through this is always a bad experience read more

If I could choose zero stars I would. People who work there are extremely rude and gave me an undercooked burger. If I get food poisoning, I'm suing. read more

Burger King - I took a bite of a Whopper Meal, and saw pink, I couldn't believe it so I opened the burger up, and this is what I saw. - Burgers Near Me - Martinez, California

I gotta say I pass by this restaurant that looks abandon really, in fact I live near and just recently saw there was people inside. I did a drive through and placed my order that was handed to me lightning fast, I mean, for nobody being in there, they had to do some magic to prepare this meal with zero waiting time. I don't know what they did but I pulled under a tree and ate my lunch, I hadn't been to a BK in years but it was tasty hot and fresh, I was pleased with all my food, (Only 4 stars with me because it is fast food) read more

Really old and nasty Burger King. Now I know why people don't eat BK anymore, their standards have gone down. Waited 10 min for my meal and look what I found. Disgusting, will never eat Burger King again. These franchise should shut its doors. read more

Burger King - a piece of lettuce wrapped in plastic - Burgers Near Me - Martinez, California

Every time I come here, I'm disappointed by something. Today was the day. Taste like water so they obviously are too lazy to change the flavoring for their sodas. Also, the gentleman taking the order sounded like he wanted to jump off a bridge. I asked him for catchup and he didn't even know what I was talking about. Every time I stop here I tell myself I won't come back, but then I stop out of convenience and I regret it. read more

My husband went through the drive thru and paid with his debit card. He didn't realize that they hadn't given the his card back until the next day when he found multiple charges to his bank account. Charges for gift cards etc amounting over $750+ Some coming out of Modesto. We know for a fact that it was the employee who took the card in the drive thru. Be warned. You will get robbed if you don't remember to get your bank card back. The police were called. I have no update on the outcome. read more

This place is nasty no bathroom all the tables are sticky 2 people working in the back waited 45 min for my order that thay wouldn't refund thay just need to shut this place down and rebuild it read more

Burger King - the front desk of the restaurant - Burgers Near Me - Martinez, California

I'm beyond frustrated, my boyfriend and I are heading to see a movie and decided to give BK a try after years of not coming to this location due to horrible customer service. The time we've waited and are still waiting in the drive thru line. We've been in the drive thru line for at least 15 mins. And we've already ordered food but are waiting to pay. We've watched the employee continue to take orders and get drinks ready while they have a line of at least 7 cars in the drive thru line. Do not ever go to this location ever. read more

I must be a glutton for punishment, but I've had multiple terrible experiences here. One time in the evening, I was the lone person in the drive thru and the inside of the restaurant appeared empty. When I pulled up to the call box, I had to say "hello?" several times before someone answered. The worker asked me to wait and I ended up waiting nearly 10 minutes for him to be ready to take my order. Food still took forever to come out and was mediocre at best. Another time, I ordered ahead for pick up through the BK app. The inside of the restaurant looked miserable and uninviting and smelled "stale," like an old deserted building (it's a terrible indication that a restaurant does not smell like food). Anyway, food again was rather mediocre. I usually like Burger King and it's fairly nostalgic for me. However, I would not be sad if this location closed up or better yet, changed to more competent ownership. read more

For a Burger King I don't expect much when I come in here. Prices are cheap. Quick easy drive-through. Service is all right.

Took my kids here and this Burger King is terrible. First off the chicken burgers we ordered did not even have any lettuce in it. Literally just thrown together. Fries were cold and the service took forever. Stay away from this Burger King. Straight trash!! read more

No play area any more. Very slow service for inside customers. There are bathrooms and very d decide here.

I would not even waist my time ordering a burger from here. The folks who own this franchise really cheap on their preparing a simple whopper. Service is terrible read more

Burger King - Burgers Near Me - Martinez, California

I have never given a review for fast food, but I had such a great experience with Allen last night that I had to! I went to the drive-through yesterday craving some fries. My sister and brother-in-law also wanted some food so we decided to order a bunch of things. Allen was patient as we decided on what we wanted, made sure our fries were fresh and crisp, and just overall one of the friendliest people I've encountered. It's hard to get a personalized dining experience during the pandemic, but Allen did such an amazing job while we ordered in the drive-through! I think he made all of our Friday nights. Thanks for hiring such a stellar employee. Allen is definitely a treasure. :) read more

1. Drive through takes forever even if you're the only one in line. 2. They mess up doordash orders about 90% of the time. read more

Bro. I have literally been sitting in the drive through for twenty min and we pulled up to the window. It's 10:30, nobody in site to help but the sign is in and open till midnight. Whoever is working this shift should be replaced. Honked at the window and everything. read more

Burger King - a window with a sign in it - Burgers Near Me - Martinez, California

Drive through order took 20 minutes because the guy kept saying to wait a second and when we got our food he gave us two wrong items that we ordered because he doesn't understand what people say. read more

Service is slow even when there aren't that many people in line. It's like they only have 1 person working everything. Food is about the same as other Burger King. read more

Hope you don't have anything to do, you'll wait a minimum of 20-30 minutes here just to order at the drive thru. Always understaffed and quality is absolute dog shit. Just go anywhere else, this is hardly worth it. No idea how they maintain their franchise. BK have it your way ....a hour later read more

I drove thru, ordered a small hamburger. Which was almost $5 alone. As I left the drive in I opened it to eat and the bun was stale, cold and so old it was broken in half, the lettuce was limp, old and browned, two tiny onions. I got back in the drive in and went up to the window ( I should have known it was bad, there was nobody inside or in line) and asked the guy at the window whats up with this burger? as I show it to hiim, he says thats how they teach us to make them! I said are you kidding??? they teach you to use a bun so old its cracked in half and to use brown lettuce and tiny, tiny onion pieces? he says do I want extra onion? I have to ask for it when I order. LOL I was refused a refund, and he wanted the old one to redo the bun. Then he argued with another employee in another language, then they reappear and hand me another hamburger, like yeah I am going to eat that one. I will not be going back, from the looks of the outside this place is out dated, old and dumpy. read more

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worst service and food. We had a coupon for 2 whopper meals. I ordered the meals for 14.49. I told them I didn't need the drinks, so they said they were gonna charge me full price, because I'm not getting the drinks. So I told them to include the drink, got the cheaper price, came home and dumped the drinks down the sink. WTH! read more

Went through the drive fuel window and ordered a whopper. I live two blocks away, and when I got home to eat it, it was soggy. The bun was soggy , I ate a little bit of it and it made me sick. it was probably worst hamburger I ever ate.. i'm 86 years old and I've ate a few hamburgers in my life and this is got to be the worst ! they want me to add a star I don't think it deserves one star, but I'll give it a one read more

Ordered a medium fries and Diet Coke. the fries looked like they counted them and made sure I only got like 10. When I pointed this out to the server he smiled, like who knew it was a total joke. I asked for mayo, they didn't have any. I left because they were already wearing my patience. I was in the highway and tasted the coke, they totally watered it down. BK corp should revoke their franchise. read more

I spent 15 minutes in the drive through for cold onion rings and a warm milk shake. Eff this place. Wtf is wrong with management. No direction for this place. No pride. Workers are a level below useless. Whoever owns this franchise is a Piece of sh*it. Yeah, you read it. Feel free to DM me ill give you my phone number so I can berate you in person about how shitty your establishment is. I finished this whole review, plus check in and still in drive thru. Lmao read more

Expect to spend 3 times longer than you think. I went to get fries to satisfy my pregnant wife's craving and it took 25 minutes to make 2 large fries and serve them to me. Today I went again and they didn't have any burgers.... Burger King had NO burgers, so I ordered fries and nuggets. They only served me my nuggets after 10 minutes. The service is worse than you can imagine and slower than snails. read more

Dirty tables, unsanitary bathrooms. We even asked to have outfit table cleaned, and they didn't even bother to do so. Too busy, I suppose, even though we were the only people in the restaurant.l! read more

Ice cream machine broken. Give 3 wrong items. Soda taste like machine have not been cleaned in ages.

Ok so it seems like everytime I come to this one the food is cold I thought let me just try it again to make sure maybe they just had a bad day well nope that wasn't it the burger was cold and my onion rings were they didn't have the sauce for the onion rings and the burger was dry and last time I got cheese sticks they were cold that's disgusting and the reason I go to this one is because it's by my house and the line is always long there very slow and the food is always cold I don't recommend this Burger King to anyone read more

You suck!! Was at the drive thur, and nothing, was setting in line for over 20 minutes . You quit having drive thur service? You suck!!! read more