Burger had great taste and very flavorful. Service was top notch. Melissa our server was on point and I definitely will be back.

The service was excellent. Not only because there were only 2 of us in the restaurant on a windy snowy Sunday in Omaha. But I'm sure even if the restaurant was packed. The salad I had was delicious, fresh and crispy! The burger and fries were also tasty, but I had clumps of salt on my burger and fries. Like the chef threw more seasoning and salt on at the end. Other than that nice location and enjoyed my lunch. read more

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Cant stress it enough, BEST BURGERS IN THE DOWNTOWN AREA. Super convenient not only for my location but if you're on vacation or just getting away for a getaway with the fam, perfect place! Connected to Holiday Inn hotel Waterpark. But service was great wish I would have gotten the servers name but she was great. TVs everywhere. Little pricey but it's worth it every penny. read more

Burger Theory Omaha - Angus beef, Pepperjack cheese, Grilled Onion, Grilled Mushrooms, jalepenos. KBG sauce, Garlic mayo, buffalo and Ranch. French fries - Burgers Near Me - Omaha, Nebraska

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Will not be returning. I don't know how they can pass this off as a crispy chicken sandwich. Looks like they forgot half of the chicken read more

Burger Theory Omaha - I don't know how they can pass this as a crispy chicken sandwich. And this cost me $20. Very disappointed. - Burgers Near Me - Omaha, Nebraska

Went in for lunch on a Monday and it was absolutely dead. We were the only ones there. Service was not great, the young lady that helped us acted like we were a burden and never checked on us. Food tasted ok but if I'm going to pay $20 for a burger, it needs to be a good one. The burger was a prefab thin patty like you would get at McDonald's on a Big Mac. My wife and I were pretty disappointed and won't be going back. read more

Only thing good was the server.bryer? was a great server. Dead inside at noon. That is a first clue. Ordered a Build a burger, salad instead of fries and fried pickles. 1. Coke was flat and had a weird taste, mixer music be off. 2. Fried pickles ( 12) and $12 !! They were luke warm, tasteless and just horrible. How could they come out that fast and be not crazy hot? 3. Side salad was $1 and was worth bout 3 cents, Old lettuce huge croutons, 3 baby tomatoes hard as a rock and cucumber that was ok but tasteless. Balsamic dressing was sweet and not good. 4. Burger was with cheese, lettuce and tomato. Actually not too bad. Very beefy taste and bun fell apart due to the 3 gallons of mayonnaise on the bun. All in all not a good restaurant, and I would of rather had McDonalds. Avoid like the plague. The only thing good was the server, who I think was the only one there. Good attitude and friendly. She needs to go work at a nice steakhouse! All of that mess and it was $38.85 !!! Way overpriced for sure. Will not return. My theory on this burger place is : Failed attempt at restaurant and food is not worth it. read more

Burger Theory Omaha - Fancy looking salad:( - Burgers Near Me - Omaha, Nebraska

So I ordered Caesar salad with substitute of chicken to shrimp and it's pretty delicious and there huge. I'm waiting for my burger, but I think the burger is gonna be good as well. I did order the firecracker shrimp is huge as well it's pretty saucy. but a nice crunch. The service was nice. The place is kinda dark not well lite the sprite has a little chlorine taste. The place is kinda quiet. But hopefully a little busy for dinner. I ordered the BT BOSS looks like A lot of cheese. The fries are hot a crispy just no seasoning the burger is so juicy and there burger hold it self well read more

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Ate there today 1-18-2026 Took over an hr to get food ! we were going to leave and than it came out ! Felt bad for our waitress tho she was the only one working the bar and waiting on customers and seating them !!! It was very busy and she had some big tables !!! Not her fault she was very sweet ... poor management should at least have 2 people working especially since attached to a hotel !!! several people walked out too !!! felt sorry for her ... 5 stars for her effort and 1 star for no one helping her read more

Very bad service. Rude waitress and the food tasted stale and french fries were cold and saggy.

I've been to a few of the BT establishments across the country and usually they are okay for a burger and beer but this one would be the worse one so far located in the Holiday Inn. We ordered two classic burgers which were burnt to a point where charcoal patties would have been better. The ambiance in the restaurant was weird to say the least. The bartender was nice however was limited in her ability to serve. Anthony, a Holiday Inn employee, inserted himself into our lunch experience by quizzing us as to why Budweiser had become best known by military. He proceeded to articulate what it supposedly stood for, first forwards, and then backwards. All before engaging in a grossly inappropriate interaction with the bartender/waitress/host in front of us. All of which ended up costing $90ish dollars. We should have just went straight to the airport for our preflight lunch and beer. read more

Food was good. We were sat right away, but it was dark and hard to read the menu. The food took quite a while and they forgot dressing and silverware for our salad. The seating right by the Host/Hostess station where we sat made us feel like we were almost in a waiting area, not in the restaurant. read more

The service was good, but the food was subpar. The fries and onion rings were cold and the burgers were barely warm. In addition, the onions were supposed to be grilled but weren't. I feel like I was taken advantage of because of the College World Series and being a tourist I wouldn't be a return customer anyway. Ambience wasn't bad, but I came for a good burger and left very unsatisfied. I do not recommend this place. Stay away because the Holiday Inn obviously doesn't care. read more

Farm Freah burger with a side salad is what I ordered. It was delish and the service was prompt and courteous. Our server, Breyer, and bartender, Cha Cha, took great care of us. When the Chef, Coty, brought our food to the table and chatted for a bit that was a nice touch read more

20.00 for Nacho Fries that were nasty and they took a hamburger patty and cut it up as beef and threw it on top. Horrible service... read more

Burger Theory Omaha - 20.00 for Nacho Fries that were nasty, and they took a hamburger patty and cut it up as beef and threw it on top. Horrible service. - Burgers Near Me - Omaha, Nebraska

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We were hesitant on coming here due to reviews but it was close enough to our hotel that we figured we'd give it a shot. Went on a Wednesday night and was lucky enough to have Antoinette serving us. She was super friendly and attentive and her service is definitely worth 5 stars. Food was decent. We had the fried pickles, wings and lone star burger and were happy. 3.8/5 stars for the food. I give an overall rating of 3 stars because it was very obvious that if there were any more tables in there, service would've declined rapidly since there was only 1 server. If management can figure out how to find more people like Antoinette, I'm sure you'll have a good time here. Otherwise, beware that your service quality may vary. read more

Good food, nice staff, good menu. Nor an overloaded menu. Great to watch sports. Good kid menu. read more

Ohhh....Burger Theory. My mom used to use the expression 'hot mess' and this applies to all aspects of Burger Theory. Just yesterday, me and my family popped in for two custom burgers and a chicken burger on lettuce. Sounds easy, right? Nahhhh... not for this crew. Getting straight to the point the service was absolutely horrendous. And specifically, Nataly A is who you should avoid. It was us and, quite literally 3 other couples in the establishment, and between her watching college baseball and taking smoke breaks she struggled to get everyone their food. Appetizers-20 min. Main Course- 37 min Annnnd.... the chicken on lettuce was wrong. She brought out a chicken on a bun. For a pescatarian. Lol. Here's the kicker... I said.. "Hey that was supposed to be on lettuce?" She responded with, "Oh you're right." Then proceeded to pull out the toothpick, take the bun off (with no gloves) and set another piece of lettuce on top. Then handed the plate back. Avoid this place at all costs. There's plenty of other burger spots , locally. Service: Slow and disorganized. We waited forever for our food to arrive. Food: Not it chief. The price is not worth the quality. read more

We had a very nice lunch at Burger Theory. This was the first time eating here and it was very good. The hamburgers were very tasty and the fries and onion rings were also very good. The restaurant was clean and the server was very polite. The prices were very reasonable. We will definitely be back. read more

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Our waitress was Bryer she was very friendly and attentive. I never had an empty cup! Coty the cook makes the most amazing burgers and salads. Definitely recommend this place! read more

Great food, great service and lots of tvs if you're looking to watch a game! Shared the hot pretzels, which were delicious! The dip kind of hit your sinuses with heat when you least expected it, but delicious! I also got the BT burger which was cooked well and delicious! read more

Burger Theory Omaha - Pretzel sticks - Burgers Near Me - Omaha, Nebraska

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Not a busy night, but service was slow. At one point there was no staff in the restaurant or bar. It seemed very haphazard. I paid and wanted a receipt which had to be printed so another annoying wait. I would not recommend this place if you're in a hurry. read more

We are here for a convention. Walked in, not only were we not greeted, we were ignored. There is no sign that says to seat yourself, but I presume you are to do that. We sat for about 10 minutes before we flagged someone down. The staff look confused, they seem to wander around without knowing what to do next. Ordered beers, it took about 10 minutes for those. Slow, slow service. The burgers were good, but there needs to be a lot of customer service training. Was charged for three beers when two were ordered, server tried to get the manager to fix it. What a mess. read more

Well 5 stars for the waiter and 2.5 for the food. I have had a quesadilla burger before - done with a tortillas instead of a bun...but it came as a giant bun and a usual size burger. What made it a quesadilla was the nearly 2 cups of queso dumped on the top of the bun and a sprinkle of salsa yuk I ate the burger under all of that and onion rings . They were good. read more

Cold onion rings and lukewarm burger. Raw onions instead of grilled. Never coming here again!

Called to place order over the phone. Was on hold for 10 minutes. Showed up little to no staff besides one server. Got our food and the onion rings were cold and stale the fries were soggy and the wings were rough and had little to no sauce. The lone star burger was mid, and they forgot our drinks. read more

The food was pretty delicious, I enjoyed the cheese spread it was melt in your mouth savory with the burger. The waitress was great! Literally surprised me in the best way with a few questions. It's a very feel like home atmosphere. Hopefully your experience is just as great as mine read more

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Service was sketchy. Had to wave down people at times for service. Some on here said they waited a long time for certain things, I get it should be better, but if you wait an hour and a half for food, at some point that's on you as much as them. Philly was just ok, wish I had ordered a burger...... read more

This place is awesome! Grade A service from Emma! The wings were good and we will definitely be back! read more

Burger Theory Omaha - The cool bar! - Burgers Near Me - Omaha, Nebraska

I'm giving one star because there was one person there on a Monday afternoon, during lunch, doing her best to serve everyone. I can't fault her for messing up our orders and forgetting stuff (even tho she wrote it down) because she was doing her best. Now the food... not good at all. I would say if you're just trying to grab a quick lunch for the kids.. okay but as an adult.. don't do it to yourself. read more

Burger Theory Omaha - Here's where the list me. Nacho fries with beef. Why is the beef a broken up hamburger patty? They could've kept the frozen patty - Burgers Near Me - Omaha, Nebraska

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The server bryer was very disrespectful and rude . Food was nasty. Restaurant was dirty. Will not recommend

We stayed next door to this restaurant and walked over because it was convenient. Convenience was a plus. Melisa, our waitress, was very nice. The food - a fish sandwich and a cheeseburger, was average in quality. Fries were slightly cold and limp. But the most disappointing aspect is that the cab wine was of poor quality and our waitress was not empowered to take it off our bill or offer a reasonable solution. Her manager wasn't available. We find it incredible in modern times that an eating establishment won't let their employees make decisions to accommodate customer needs. We will not return. read more

If there was a 0 star option I would give it. Waited for my food for an hour and 30 minutes waitress never realized we didn't get our food til an hour after ordering horrible service got a refill once we got our food that's when we seen our waitress again 0-10 rating. Do not recommend what so ever. Don't get me started on the food it was terrible "best burgers in town" made me laugh that is the worst burger in Omaha/Nebraska I've ever tried. I'd love to see how long this place last. Every drink was water cokes/lemonades was pretty much water, besides bottle beers. No wonder no one was there and we were the only table BECAUSE THE PLACE IS HORRIBLE. I feel sorry for the people coming for vacation and going to that restaurant. read more

The building is so cute! Me and my family were coming here for a place to stay and we found this restaurant. The service is awesome, very nice waitress. Food was very good aswell. read more

Burger Theory Omaha - SOFT PRETZEL STICKS - Burgers Near Me - Omaha, Nebraska

Delicious margarita and Cobb salad! It was a quiet night and I was eating alone. I didn't feel rushed at all and the food was very good.

Their food is absolutely Delicious!! Everyone there is very respectful and kind. The atmosphere of the restaurant is very friendly and welcoming. Thank you! read more

Burger Theory Omaha - PIZZA - Burgers Near Me - Omaha, Nebraska

Service and ambiance. Server sat us gave us water and never came back. I ordered though somewhere at bar. We waited forever for our food. I decided to get it to go it was so boring in restaurant. No music and sound on tv so low. I had to ask another waitress about our order and that we wanted it to go. I paid with another waitress. We were walking out of restaurant and finally saw the waitress walking back in from a break. And prices were high and menu limited and no kids menu. read more

Service was horrible. No silverware or napkins. Waitress took our order and never returned. We had to flag down another waitress to get our check. Food was good but can't imagine this place can stay in business much longer. read more

If I never go back here it's two soon. Exceptionally slow service, and mediocre food. Took forever to get served anything, drinks or food. Server apologized that she was the only one on. We were also the only table at that point and she kept dealing with takeout orders. Food itself was nothing to write home about. We had to ask for our bills (at that point they were busy again...and when she came to get our cards she cleared our only half drunken drinks? We didn't even notice. They were just gone. To finish the evening she took our cards but reversed them, and then asked if we could Venmo each other the difference...are you kidding? Not a place I'll be running back to soon.... read more

Awful, do better. You are serving horrible food & taking advantage of people who want something easy because you are connected to a hotel. STEP UP or just close. read more

Breakfast was amazing and I love the buffet idea made it a lot easier. So I returned for dinner and the staff was absolutely pleasant and made my experience wonderful read more