Love coming here for a spa day treat to relax! This location has been recently renovated. Booking an appointment online was easy! When you arrive they give you a robe and shower slippers and a locker. You can use the spa amenities before or after your massage. Come here for a relaxing time and destress! read more

Still my most favorite place to go for a spa day. They certainly take care of you if you're pregnant too. I can't wait to go back after the baby arrives. read more

I love going to the Pasadena location! Have never had a bad experience! Everyone from the front desk staff, locker room attendance and of course the amazing massage therapists!!!! It always feels very luxurious. Lots of amenities. read more

I absolutely loved my time at this spa! I visited using a day pass from a charity fundraising event. It would have been out of my price range otherwise, and I could not feel better about having supported a great organization and ventured outside of my normal relaxation routine. I did not receive any services, but I had a lovely time here before a long flight out of LAX, enjoying the whirlpool, showers, chilled aromatherapy towels, and some simple skin pampering. Highly recommend! read more

Dyamond was an amazing masseuse and I would highly recommend her for the relaxation massage!

I don't usually write reviews but felt the need to write one for a massage I had received. I had a woman named Yolanda and the whole massage was uncomfortable from Beginning to end. She started asking out how the pressure was and when I said "oh you could go a bit harder" she tried to immediately upsell me to a deep Tissue. I have had lots of Swedish massages before and the pressure she was giving was more a caress. She continued asking 4 or 5 times about the pressure and I just said fine as she wasn't going to improve it. Then in the middle of the massage ( I was quietly Trying to zen out and rest ) she stopped massaging and said " I just have to mention that I think you're not enjoying your massage and you want to leave ". I was so thrown off. I was just trying to rest. I reassured her (which was odd in itself), and just waited For The massage to end. What would I say to that naked on the table ? I felt Very vulnerable and uncomfortable Besides that the massage was very weak and lots Of Over the cover Pressure (think a cat walking on you in bed ). I was actually brave and told the front staff how uncomfortable the massage was, and what she had said , and they gave me a spa pass card. It felt like the massage was worthless. I left feeling weird and not relaxed. read more

Came here a few times after the remodel and I think it's safe to say that they're now officially opened for business. They are fully staffed (if not more than usual), available appointments for all type of services; everything about this place looks new and smells amorelly fresh. I've been coming here for facial and massage for a few years and I have to say that the quality of services has definitely gone up. I did my facial with PJ and she was exceptionally nice and friendly, knew exactly what my face was like and spent quite some time explaining what I can do to make my face less dry and look alive. I also did their massage, though for the 30 minutes slot. The longer time slots were taken and they were pushing for the 30-minute slot so I took it. For the same price, the time is just way too short. Massage was good but by the end, it felt way too rushed and incomplete. Hence the 4 stars. Overall, good clean place to relax. Service and amenities are great. read more

I absolutely look forward to every minute that I spend at Burke Williams in Pasadena. To me it's a little bit of heaven. The attendance are all very kind. The desk staff is helpful. It's clean. It's quiet. The whirlpool is always hot to steam is perfect, and my favorite spot is the silent room. read more

A little overdue for review. Came in to use a nice package I received. I hadn't been in since the remodel. The remodel is very nicely done. I was disappointed in the quality of each person that I had. the masseuse was very aggressive and talked nonstop. The mani-pedi was just ok. The manicurist did next to nothing on my nails, barely filed, and did no work on my cuticles. The pedicurist did a nice job. The facialist was nice but again it was nothing special and she felt like she was barely touching my face at times. The neck and shoulder massage after the facial was practically nonexistent. It's really sad how poorly this spa has performed over the years. You can see a major decline in how it is managed. I would still go to Burke Williams but just not this one in Pasadena. read more

I had a gift card from Christmas and finally booked a reservation for an 80 minute facial in Feb 2022. Making an appointment online was easy and I received confirmation emails and a voicemail the day before reminding me of checking in and how to best prepare for the amenities. Check in was easy, there was hand sanitizer, plexiglass at the registration and I reviewed and signed an e-waiver on a tablet and staff checked my ID. I was shown the lounge area which had 2 large couches, a few seats and a bench seating area along with a small quiet room that was co-ed. fortunately I was able to enjoy the lounge to myself for a while but it quickly got crowded at the top of the hour and every available seat (with social distancing) was taken as people waited for their appointment. The tea was soooo yummy and there was lemonade and bananas as well. There were 2 locker rooms and you're given a key with the number of your locker. There's a robe and slippers to change into. I didn't use the amenities but there was a spa, sauna, cold plunge shower and areas to blow dry your hair etc. lots of towels, water jugs, more around. My facial was also good. Relaxing and effective. Focused on my congested areas like nose and chin, and we went through a bunch of questions and my skin care routine etc. I liked the foot massage, head neck and shoulder massage, and facial massage as well! My extractions weren't painful at all which was a bonus! Everyone here was very nice and professional. My only issue was with how crowded the lounge got as everyone waited for their appointments at the same time but once it was time, they called people quickly. read more

Burke Williams Day Spa - Lounge - Day Spas Near Me - Pasadena, California

Literally still waiting for someone from Burke Williams to respond to my multiple emails and yelp review. Is 6600.00 a year for multiple memberships a drop in the bucket for your salon? As a business owner I'm still shocked as is my family that not one person has reached out to apologize for their manager Jade and the staff member that gave me false information. read more

I like this BW location and am surprised it has so many poor reviews for management issues. The membership is really the way to go with BW if you like regular body work. I joined in pregnancy & had monthly prenatal massages- what a treat! I re-joined recently because it was a treat I really missed. It's simple to book services in Pasadena & they ensure they have top notch staff. read more

I love Burke Williams, and one of my favorite treatments is the salt glo scrub in the wet room. This location recently went through a renovation and you can definitely tell. The showers are much nicer than the pics that have been posted here. All employees were very nice and accommodating. I can't wait to come back! There is a parking structure nearby that is pretty reasonably priced. There's also different shops and cafés within walking distance to make the most of your time in downtown. read more

Stellar service as always but kind of subpar amenities, to be honest. I think that the amenities are decent but since you're paying extra each time to make use of them I would expect them to be more consistent. Last time I was here they ran out of towels (!!)...and tea...and cups! The tea I can go without lol but the towels?? And it wasn't just for a minute or two, it was the entire time I was there (over the course of an hour). Never did refill the towels, had to try to dry myself off with my robe -- oops. Of course I can only fault them one star because the rest of my time here was amazing. The spa is so lovely, and they do a great job of keeping those cooling towels stocked at least so you don't overheat which is so nice. Sarah also did a fantastic job on my facial and she was so sweet! My face was absolutely glowing the next day!! read more

I'm really impressed with the level of masseuses they have at Burke Williams. I do think that when I first joined I wasn't thrilled - but as the years have gone by, I've noticed a big change and perhaps it's techniques that have evolved over time. I wanted to get a massage but couldn't find an open time slot with any of the 5 masseuses that I was familiar with. So I left it up to Burke Williams to assign someone to me and I was given Craig. He really impressed me and has become one of my favorites. He gives a strong massage that's very healing but also very relaxing. His technique is impeccable. read more

Great spot family seems to enjoy it, I'm not big on massages so I don't go but I feel lightweight after paying for the gift cards if that counts. The family likes it and I have never heard a bad review from them after so no complaints here. read more

I have enjoyed my visit here. I thought it was clean and quiet enough. It's hard to come here after going to those nice, Korean spas in K-town, but I gotta use these gift cards. I enjoyed the massage and the use of the hot tubs, etc. I think the prices keep going up. read more

I received a gift certificate for Burke Williams and decided to get a facial at the Pasadena location since it's so close to my home. The spa was tastefully decorated and very clean. I was greeted in a courteous manner and since it was my first visit, they have me a tour. While I waited in the lounge, I had the decaffeinated herbal vanilla & lavender tea. Omg! So delicious I plan on purchasing it for my own home. The spa was loaded with nice products for shampoos, moisturizers, sprays, hair driers, etc. Gaby (Gabriela) my skin therapist was extremely polite and kind. It was an amazing spa facial! She explained every step of the process but did not overly talk either. She gave me the opportunity to relax. I believe I fell asleep for a little bit. At the end, my face was glowing. The facial also included a quick hands and feet massage. It was an amazing experience. I will definitely be back and ask for Gaby. I parked in the public lot one block over, and was at the spa for a little over 3 hours and paid $5 for parking. I did not take pictures due to their privacy request. read more

A place where people choose to relax, enjoy a massage, and explore the ammenities that they have to offer. As long as a massage is reserved, we can stay for as long as we want and use the ammenities. I got the deep tissue massage for 25 minutes. The massage was relaxing, it was not as deep as I expected, but it was a nice 1-time experience. For the amenities, there is a jacuzzi which was nice until it got very hot for me, dry sauna is very hot, steam sauna was difficult for me to relax in such heat, cool mist shower where I couldn't really feel much and showers to wash off. There are definitely people who come here regularly to have a time to relax but it might not be particularly for me since I generally like to stay cool, but I enjoyed the experience with the people that I went with. The employees are very friendly and they work hard to constantly keep everything clean, which is appreciated. I enjoyed wearing the comfy robes, the cool towels that are nice to have when in the hot amenities, and the perfectly yellow bananas. read more

Checked in on Sunday over an hour prior to my appointment to relax and get ready. My therapist Bobby arrived in the common area at 3:35 for my 3:30 appointment. When we chatted in the massage room I let him know my two main concerns whenever I get a massage: I want all of my time, and I don't want 80% of the massage to be focused on my back, but to rather spread out my 80 minutes all over my body. Welp, he shorted my time and did EXACTLY what I asked him not to do. He spent so much time on my back he barely had time to massage anything else. Then when I returned to the common area after getting dressed and drinking water to find it was 4:45. My massage started late and ended early. I notified the front desk right away. They adjusted my price from an 80 minutes massage to 65. No other compensation. I am disappointed and would only consider coming back if I had a different therapist. But I do feel reception should have offered more. The amenities are lovely but my visit was ruined. read more

Burke Williams spas are little respites in the jungle of LA. The Pasadena location is calming and luxurious with a great soaking tub and steam room in the women's locker room. And if you appreciate truly sublime massages, Diamond is an exceptional therapist! read more

A friend of mine recommended this place, as she knows how much I love spas. So I wanted to give this place a try. She said this Burke Williams was the best one, so I was excited to try. I went in and was not in awe. It was ok. Not bad, not great. It was ok - nothing super special. Some of the furniture/couches - waiting area was worn out and it was white so was very obvious. The women's locker room was cute, kind of small but I didn't mind it that much. There was a jacuzzi, but the sauna and steam room where closed due to construction - which I didn't like. The staff member (one only) in the locker room was a bit much. I understand that no phones are allowed, and I always respect the privacy of everyone, just as I would want for me. I was with my husband so I was going to my locker to check my phone to be mindful of the time and send a quick text and she came up to me twice. Mind you, I was literally standing right next to my own locker, not taking my phone with me and no one was around me. I did not appreciate that, I'm an adult and am mindful. My Massuse was also a bit late and seemed to be in a mood when I asked her a couple questions since it was my first time at BW spa. I would skip in coming to this location unless some major changes. I was open to trying other BW locations and tried the Topanga / Woodland Hills one afterwards and loved it!! It was so clean and nice. I definitely want to go there again. My next stop to try is the Hollywood location. Hope this helps! read more

The staff is friendly and accommodating, service is hands down the best (I've gone to other locations) I was pregnant last year and the staff was extremely accommodating "shoutout to the women who started my bath and helped me in and out of the bath, treated me like a queen! You're essential" I recommend Chloe for a massage, Jasmine for facials, Britney for waxing. Id definitely recommend coming to this location to anyone who is in need of getting their RnR and their moneys worth. read more

AHHHH, Burke Pasadena did a full lobby remodel! I came in to have a look-see and buy a gifty. Burke is a GREAT place to buy gifts, or it used to be. The lobby is filled with lots of yummies that any pampered gal will appreciate! So, I head in today and buy a very large and heavy gift....lavender spray, lavender blanket, lavender neck rest, soap, bubble bath.... I ask that the tags be removed as it is a gift. All items went in to one very FLIMSY bag that could barely hold them....I had to ask for some tissue. She did not wrap my items in tissue, instead lined the bag with tissue...see my pics. I had to stop at another store and actually buy a bag that would hold these items and NOT look like I went shopping at the dollar store! UGH!!! Burke, what happened to the lovely bags you once had with the rope handles? What happened to gift wrapping items that are purchased as a gift? Disappointing.... SEE PICS, they tell a better story. Maybe it was just an off day with a new employee and a leftover bag from food delivery? Let's hope! read more

Burke Williams Day Spa - These are the 'gift wrapped' items in the $1 store bag that is falling apart before I get out the door! - Day Spas Near Me - Pasadena, California

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Got a weird vibe here this weekend when I decided to trade up what was left of the balance of a generous gift card, and add an additional amount and give it to a friend. The person at the front desk said it was "against the policy" to buy a gift card with another gift card. What I was wanting to do was to trade up my gift card by contributing more money to it. I am not sure their policy is even legal. From what I read below, by law I was legally entitled to the remaining balance being returned to me on the card. I didn't even have that in mind. Just wanted to add more money to the card. One of the magical aspects of Burke Williams is how accommodating the staff usually is. I felt suspect and like I was being difficult. Here is what I found about gift card owners' legal rights. https://www.consumerfinance.gov/rules-policy/regulations/1005/20/ (4) No fee or charge is imposed on the cardholder for replacing the gift certificate, store gift card, or general-use prepaid card or for providing the certificate or card holder with the remaining balance in some other manner prior to the funds expiration date, unless such certificate or card has been lost or stolen. Anyway, I was allowed to trade up eventually after the front desk person called her manager (not my request). By that time I felt uncomfortable and difficult, a feeling I've never had at Burke Williams. Not sure I want to return and not sure they care if I do. Sad. read more

I have been a member at BW since January 2023. Prior to that, I would go yearly for a service. I have almost always been satisfied with the service and staff. If I come across any issues, I let the front desk know and they try their best to resolve the issue. I have had massages, facials, and nail treatment at BW. I always leave feeling so much more relaxed and it makes me want to keep coming back for more, hence my membership purchase. :) I believe the reason why some people have bad experiences is because of the day/time they go for their appointments. Just a little tip: try to go when it's not busy e.g. earliest appointments or late evening appointments. I avoid Saturdays, Sunday afternoons and Mondays. Sunday 9am or 10am are the best times to go. There is a parking lot close by, however, you can find free parking on Sundays a few blocks away. The location is also great. Old town is fun to peruse after a spa treatment. Hope this helps! read more

Great customer service. Staff very friendly. Felt welcomed and comfortable. Loved all of the amenities.

My experience at Burke Williams (Pasadena ) 5/27/24 was a great way to end the holiday weekend. I was warmly welcomed by the staff in the front then was swiftly checked in. Even was asked if I had a locker location preference, thumbs up to that! The men's spa experience today was very relaxing and enjoyable as expected prior to my appointment. Towel racks were full, iced wet towels neatly rolled in the ice bucket outside of Sauna , steam room and hot tub. Props to the staff keeping all the essentials clean and available in the Spa area. I was booked for a 50 min. MEN's spa style facial with Brittnee. She was very friendly from the start and throughout the entire service. very knowledgeable as well when she explained each product. The results of how my skin felt and looked after my treatment was really impressive! Brittnee was able to accurately switch up the pressure and firmness meeting precisely how I like it! That really shows her attention to detail and experience. I would certainly book with Brittnee again! She gets a 10/10! Overall, I was more then pleased by the overall spa experience tonight at Burke Williams (Pasadena) Will be back again next month! 5 stars read more

Where do I even begin... I've been coming to Burke Williams ever since my mom transferred her membership to me because unfortunately she can no longer due to medical reasons. I kept the membership going because I looooooove the store manager Danica in Sherman Oaks, that's where I came from and originally went to always. The only reason I tried this location because one random day, this was the only location open ever since the new Covid hours. To my surprise they offered a 20% off my services because of reconstruction, so what they hey, mind as well take full advantage! Came here about 3 times and had the greatest experience from Zoe to Zapir for anti aging facials, here is where it goes really downhill. I decided to get a massage and try out those services...BIG MISTAKE...ARTUR was my masseuse and at first he seemed friendly but then something kind of threw me off guard when I started to ask, "did you go to school for this?" and he started to go on and on that he does this on the side and if I'm interested he would give me his contact info because he makes house calls as well. I thought to myself, that's weird, as classy as Burke Williams they probably aren't paying enough. Anyways, took down his information and I dozed off leaving my iPad on because I was shopping online, another guilty pleasure I have while being pampered. Anyways, finished the massage and went off my way. SMH...here comes the worst, the store manager called by the name of Carl Ford, stating that I'm banned from the location because I made one of his masseuse uncomfortable. I was pretty much floored and was like "excuse me". He goes on saying that one of his employees came forward stating that I was unprofessional that I was showing him explicit scenes on my device. I felt like I was in the twilight zone... now you are probably asking me, why didn't I report the masseuse offering his home services, look...I don't mess with peoples livelihood, if he offered it, perhaps he was trying to make a buck or two more or whatever the reason may be. Anyways, back to the story, the only time I could think of when I had my device was when I was shopping and I dozed off, he probably took offense of what clothing I was shopping for, anyhow, I was so floored and I asked the manager after he finished his whole tirade about I'm not allowed back, I asked him...sir, before you came to this conclusion to ban a member, did you ever ask me what happened? He kind of stuttered and went on about he's only trying to protect his employees which I understand, but he also has an obligation to find out both sides, from the customers stand point as well because truth is without customers, there won't be any employees right? I told him sir, that's funny because he gave me his phone number offering home services to me and isn't this his phone number? His response was, ohhhh...I didn't know that happened, I'm thinking well yeah you never asked you just jumped into conclusions, anyways to make the long story shorter he submitted his new findings to home office and said he'd stay in touch in a couple of days. Now mind you, he called me on a Saturday. Days went by and I haven't heard from him until I called the following Thursday and he didn't answer. What a shocker. Probably one of the most unprofessional people I've ever heard from. Then he finally called me back on Friday after leaving a message with his assistant and said, yeah so home office stays their ground we will not allow you to come back. Super disappointed and felt like I was a victim on homophobia. I'm not sure what was going on with this guy Artur's mind but definitely will never be coming back to this chain. All my friends cancelled their membership as well disgusted with the whole scenario. Hope you think twice about coming to this branch, if you are ever around Sherman Oaks, omg Danica and the staff over there is the best, I've never had one problem with them at all. Visual aid: by the way here is the text from that masseurs, I didn't know they can give their personal contact offering services to Burke Williams clients. read more

Burke Williams Day Spa - Day Spas Near Me - Pasadena, California

worst place I have been to get a massage.. Very old facility. The staff is not friendly. I got a massage yesterday and today my whole body hurts. That was a horrible massage. She did it very fast and was not gentle at all. I am never going back there. read more

This rating is specifically for Dyhmand as my masseuse. I wish I could give 100 stars!!! She was fantastic! Perfect pressure, the bed was warm, and she was very uplifting. In addition, she had my robe in the warmer so it felt cozy when I put it back on. Moving forward, I will always request Dyhmand (pronounced Diamond) as my masseuse and try to book her for others as well. read more

Truly disappointing experience. I had hoped with the remodel both service and experience would improve. I am most disappointed with purchasing a membership. I was not able to get the value of the membership as either the length of appointment (30 min versus 50 min) or techs were not available. Definitely not worth getting a membership. read more

I used to have a membership before the pandemic. I looooove Burke Williams. The massages and treatments are always great. And when I'm able to, financially, I will go back to membership. For now I love the one off massages and all the wonderful amenities. read more

Friendly staff. Clean. Massage was mid. Over booked. Way overpriced. One and done for me !

Overall it's very mediocre, at least the Pasadena location. I booked a 95min deep tissue massage and it was nothing near deep tissue even though I told the masseuse she can go harder. It was more like a relaxation massage. The place itself is ok but nothing crazy compared to the price you pay for. The robe they provided had makeup stains on it which gets me thinking if it wasn't washed properly. It was definitely not worth $295 and it was more like a $100 service. read more

Heard so many good things about this place so I was excited and expected a good facial! Disappointed! Been to many places for facial, I know when I get a good/bad one. With the price that they charge it's not worth it. Won't be coming back. read more

Their online booking system only takes 1 service item. If you need to book multiple services, you need to call. I called twice and finally confirmed my appointment for today. Drove all the way, finally got the parking during this busy day. After I went in, a receptionist told me that I wasn't on their booking list. I told her I called and a male answered my call and confirmed my appointment. She didn't believe me and went to listen to their phone recording. Finally admitted that it was their fault, he put me down on a wrong date !!!! Thank you for wasting my time and paying for the parking for nothing. read more

My manicurist was very nice and friendly. That's the only reason this is not a one star review. We went with a plum color, and near the end, there were bumps all over the nail polish. She saw them, I saw them, but I had to bring it up. She tried to remove and repaint, but they kept showing up. We ended up trying a glittery color so if there were any bumps in the coat, they would be less noticeable (my suggestion). As shown in the photo, this was not a neat job. When checking out, I paid the lady at the front desk and she handed me my change without a word. No thank you, nothing. I stood there for a good minute thinking she would hand me a receipt or say something, until she looked at me and asked if I needed anything. For the price, you would expect better. You can get a better manicure and service for cheaper ($60 for just polish, not gel) literally anywhere else. read more

Burke Williams Day Spa - Spa manicure photo taken as soon as I got home. - Day Spas Near Me - Pasadena, California

I came by at a strange time because the spa was undergoing some renovations. I was aware of this, but didn't know to what degree the renovations were taking place. When I booked my massage and spa day, They had mentioned that a couple showers were closed due to the renovations. However when I arrived, the jacuzzi was also closed (apparently they were about to call me to tell me right before I arrived). The entire bathroom and spa floors are ripped up so you're basically walking on concrete. And most of the stone walls were bare. I believe now they are closing the spa to the public while they complete the rest of the renovations... but I wish they considered this before allowing us to book such pricey treatments beforehand. Luckily, the massage was indeed enjoyable. The amenities are still quite nice. However the spa experience was sub par. read more

For being located in Pasadena and carrying the Burke Williams name, this location is not up to par. It's anything but serene, and the facility is old, tiny and not the cleanest. The waiting room is crowded with people and has no sense of privacy at all. Not to mention, noisy. I been here once and it'd be my last. UPDATE: 8/15/23 I just want to say "Thank You" to the Business Owner of this facility for reaching out to me and inviting me back for another experience. I really appreciate the service and effort. I have increased from 2 to 3 stars because I can tell their trying their best to improve. Again, Thank You! I'll be back and UPDATE again after my next experience. read more