Phenomenal customer service with speedy and professional communication! Just opened my second…read morepolicy with them! Thank you KAIDEN KAHKOSKO.

We bought a policy through them for one year. Terrible customer service. They don't answer their…read morecalls. They don't return calls when messages are left. I'm not sure why their ratings are so high. Thank God we didn't have to make a claim. So grateful we found another insurance provider.

Scott Churton helped my husband find a new combined homeowners and auto insurance policy in the…read morefall of 2023 when NatGen decided not to renew policies in Calif. He got us a great new policy with Mercury at a great price! Thank you, Scott!

Our family has been with the Tustin Insurance Agency for three generations and could not ask for…read morebetter service, care and guidance. Scott Churton has continue the excellent service that his father always gave to their clients. Not only does Scott and his associates, especially Paula, find the best coverage, and the best rate, they explain every thing about the coverage and the costs. The Boles Family will always choose and recommend the Tustin Insurance Agency for all insurance needs.

Lawrence is an extraordinary insurance agent and will go above and beyond to take care of you. As a…read morereal estate agent and mortgage broker, I have a lot of clients that need to secure a homeowners insurance policy for their home. When the time comes, I am happy to recommend Lawrence and his Farmers office. Lawrence and all of his associates are professional, knowledgeable, and respond very quickly to inquiries. They are extremely flexible with the quotes they give and will always make adjustments to meet the homeowner's needs; that can include adjusting deductibles, coverage amounts, or premium amounts. I have worked with plenty of insurance companies throughout my career, and I can say with certainty that I wholeheartedly trust Lawrence!

We had a great experience working with Lawrence Ku Agency, especially Tiffany. She listened to our…read morepriorities, explained our options clearly, and helped us find coverage that best fit our needs. She was knowledgeable, responsive, and a pleasure to work with. Highly recommended!

Scott was very professional throughout my experience shopping for new home and auto policies. He…read morewas very quick to respond on any inquiries I had on my end. Not only was he able to save us money but improved the coverage we previously had with our past carrier. I would honestly recommend Scott for your insurance needs! Very responsible and works for you! Bernie

I reached out to Scott regarding auto insurance and he was very honest about what he could offer…read moreand ended up recommending that I go with another carrier, based on his expert analysis. I was very pleasantly surprised at his honesty and generosity regarding information on the insurance options in today's strange post covid climate. He later spoke to me to answer questions I had about recommended coverages, even though I would not be a client in the short run. I would highly recommend working with him. Exceptional integrity and customer service!

Mr. Julius Yang is one of the best insurance agents that I have known. Julius is a sincere,…read moreconsiderate, and hard-working agent, who is willing to invest time to find the best for clients. He had done an outstanding job for me when he was at another insurance firm. So I was looking for him when searching for an agent for my insurance needs, and luckily found him again. I would highly recommend him to anyone.

I'm a mortgage broker, and I was introduced to Julius by one of my clients who uses him as their…read moreinsurance agent. In my business, one of the most important things during a home purchase or refinance is speed, communication, and service -- and Julius absolutely exceeded my expectations. From the very beginning, I was blown away by how responsive, knowledgeable, and efficient he was. After seeing firsthand how well he took care of my client, I started referring more of my clients to him whenever the opportunity arises. Whether it's residential or commercial insurance, I know my clients are in great hands with Julius. The feedback I continue to receive from them has been incredible -- they consistently mention not only the outstanding level of service, but also how competitive his pricing is. I think it speaks volumes when another business professional is willing to confidently refer their own clients. I highly recommend reaching out to Julius for all your insurance needs. You won't be disappointed.

I've been with Mercury for over 25 years. They are great! Jess Lopez is the account manager that I…read moredealt with. She's awesome.

Jessica Lopez is a complete disappointment! I reached out to her to get a homeowners insurance…read morequote, gave her all of my information and set up a call for the next day. The following day she didn't call me at the agreed upon time, so I called her. The receptionist said that she wasn't in. I left a voicemail message. No response. She never got back to me. Very unprofessional!

My man Bach did his magic, quick and smooth. Nothing but appreciation for his expertise when it…read morecomes to getting me a sufficient policy. Bach brokered an out of state policy for me when everyone else I checked with declined to write. Love how he actually took the time and explained the current insurance landscape here in Californian too. 10/10

Great people that really want to help.. she gave me good advice without trying to charge me or get…read morea contract

Isabel Gieser is super helpful!…read more Knowledgeable and respectful of time. Definitely recommend.

* I've had Geico Auto Insurance for 21 years now, & in that time they've never paid an accident…read moreclaim in my behalf. * But 3 weeks ago I accidentally scratched a parked car at the grocery store & waited for the owner to return from shopping to alert them. * It was a tiny rear bumper scratch & barely perceptible unless you were specifically trying to find it. * Anyway today I received my Geico bill & it basically doubled from $53 monthly to $99.90 per month. * I later spoke to the Geico representative & he was impatient with no explanation or valid reason for the major increase. * I'm a little taken back that after 21 years of paying ever-increasing premiums to Geico (with no accidents), that they doubled my monthly payments the first time I actually used their insurance service, for a minor scratch. * Needless to say I did not get a comfortable, confident or warm & fuzzy feeling from the stern customer service handling of this issue.

They do not explain your insurance coverage, they just explain the pay, how much will be your down…read morepayment and monthly payment. And also be careful with DMV processes they over price. I paid $93 to put a car under my name at the DMV and they wanted to charge me $278. Do not go there, they are taking advantage of their own people because only Spanish people go there. Just check at the reviews from this place.

I went in almost a month and a half ago.To do a title transfer change and registration to my truck?…read moreI had to go to the office and fill out special forms since I misplaced the pink slip which was completed on site. A month and a half later, after several attempts to contact and get updates, I just keep getting pushed around from one representative to the next. No one knowing exactly is going on with my DMV CASE. I've called several times within this past week. And they keep telling me that their system is down that they can't access anything. Finally, today, I was able to go ahead and get some kind of update with them.Telling me that if they had notified me that I was required to fill out documents , bring in the pink slip and also they need some signatures. Which I completely do not understand due to the fact that I filled-out that form due to the fact of not having the original pink slip And provided all signatures and statement required on that special document.After 691$+ and month and a half later there is still no progress or update on this.

Came in on a weekday morning and the wait was extremely quick!…read more Waited at check in for about 5 min and then explained what I needed then was directed to go sit to be called. I didn't even have a chance to sit and was called up to be helped. I forgot the person's name who helped me but she was great! Very informative and also admitted when she didn't know something. She was able to call one of her coworkers come over to answer the questions that she didn't know. I appreciated her candor as well as quickness in the whole process. I was in n out in under 20min. I was transfering a car title.

Review is for Taylor behind the DMV service desk. He clearly is not trained on current dmv rules…read moreand regulations and doesn't understand very basic Ca title transfer rules. Specifically The DMV allows this via a Family Transfer (using the REG 256 Statement of Facts form) so you don't have to pay sales tax twice.