I really want this to be my go-to take-out place, but the last three times we have gone, the order has been messed up! Of course, we can't tell until we get home and then, it just doesn't feel worth it to turn around and go back. Tonight we got one enchilada, but no beans and rice. The order is spelled out right on the tag, not sure why they can't read the order. read more

I recently visited this Cafe Rio location and unfortunately had a pretty disappointing experience. When we walked in, the first gentleman who greeted us was very nice, attentive, and polite, which we appreciated. However, the rest of the experience went downhill from there. The app didn't let us order so we walked in. It seemed like only one of the workers wanted to be there and help us. The rest seemed like they were ready to go home. They only had one protein option until the guy helping us basically made them grab another, which was the grilled chicken and they didn't have medium sauce which I like. I get wanting to go home but it seems like everything was packed up at 9:30 which is an hour and 30 minutes before closing and the only person who seemed like they wanted to help us was the gentleman who greeted us everyone else treated us like we were an inconvenience for coming in. Love Cafe Rio food but customer service can definitely ruin it read more

I stopped by this Cafe Rio on the first night of my stay in Hurricane. They earned my business as they were open on Sunday and open late in the evening. There is construction going on in this area, so it was a little tricky to get to the actual restaurant, but that's not their fault. I ordered the enchilada plate with two chicken enchiladas with tomatillo sauce. For being fairly close to closing time and during (what seemed like) a quiet period of the day, the food was very hot and tasty. When I went to order a drink while paying for my meal, the cashier was kind and informed me that they were out of horchata. Again, for being so late in the day, I found it impressive that horchata was all they were out of. This was a good experience overall! read more

Cafe Rio - Mexican Near Me - Hurricane, Utah

I attempted to order a veggie burrito but they were out of fajita veggies. Ok, can I have guac? Associate says that's added at the end so I requested it be put inside my burrito. She says ok and then finds out they're also out of guac. Ok fine. So I order cheese enchiladas. She begins to put rice and beans and has another associate correct her to stop. I don't eat here ever so I don't know any better but whatever. I get to the register to pay and order queso. Nope. Also out of that. I notice all the specialty drinks are out. I mention to the cashier that they seem to be out of everything and he points to a half empty spray bottle on an adjacent counter and says, "that's also all the cleaner we have left". Cool. The only thing this place has going for them is they're next to the best Ace Hardware in southern Utah. read more

First time eating here and we both thought it was really good. Service was fast and very friendly and the restaurant was very clean. I ordered the beef barbacoa bowl and hubby got the sweet pork barbacoa burrito. Neither of us could finish our entrees. Very large portions and pricing was very fair. Self-serve drink area was neat, clean and had plenty of drink options including yummy horchata. There were numerous flavored syrups you could add to your fountain drink as well. We will definitely be back! To the manager: Nice job on well-trained employees who were kind and respectful to your customers. read more

Walked in -Guy on the grill, girl doing something with dough, another girl refilling salad who told another employee to take their break and another employee by the drive thru -not one acknowledged me standing in line to place my order. After several minutes of being ignored I walked out and turned around and the guy in the drive thru just looked at me. It was around 715pm and several customers in the dining area eating. Not sure what's going on but this type of service is really unacceptable! There was NO one in line but me and not one person could acknowledge or take my order?!?! Wow! If the employee refilling the salad was a manager she should be fired for allowing that type of service to occur. read more

We placed an order at 1:00 PM on Thursday, May 7. The app said it would be ready between 1:10-1:20 PM. We arrived at 1:15 and waited in line. When we finally received our drinks, we were told the restaurant was out of tres leches cake (a $4 item) and were given a $1.99 cookie instead. There was no apology or acknowledgment of the inconvenience. After that, we waited another 30 minutes trying to get the rest of our order while sitting in the car with a 2-year-old and a 5-year-old. At that point, I attempted to cancel the order because of the excessive wait, and a different employee suddenly told me the order was ready. Again, no apology was offered. The issue wasn't just the delay -- it was the complete lack of communication, urgency, or customer service throughout the experience. Looks like Costa Vida is going to be our place now to go. read more

What happened to Café Rio? It is horrible. It is disgusting. The food is an edible. There's crunchy stuff in the meat. I will never come here again with this crunchy stuff that I just tried to eat bye bye-bye read more

Almost 29 years ago we used to eat at Care Rio in Ahwatukee, AZ. We were visiting Zion and found this location. I'm not sure why other locations have poor reviews. We were thrilled to see they still have chicken tortilla soup on the menu! As delicious as I remembered. My daughter said it was better than Chipotle in Los Angeles. The prices are fantastic and I forgot they sing little songs when items are ordered like Nacho Man! So fun!!! Great service too! read more

Stopped in today they weren't busy, we stood at the order counter for at least 15 minutes, no one would even look at us, nothing, my wife and I were like huh, finally I had enough so we walked out and went to Costa Vida, Cafe Rio you have staff issues, not to mention the filth around your food serving areas, it was good for the first few months but now... read more

Honestly I've never been more frustrated at a "fast food" place. I've been waiting in the online order line for over a half an hour. My food was supposed to be ready 40 minutes ago. The girl at the window told me that online orders ARE NOT priority and that she hasn't been able to grab chips for our order and that's why we've had to wait. I watched an entire line that was out the door clear out before we got our food. I also had to watch the employee sip her milk shake next to a bag of food sitting there getting cold. Never ever again. Officially HATE this place. read more

Cafe Rio - Food getting cold next to her personal food and cleaning products - Mexican Near Me - Hurricane, Utah

See all

I took my kids and my mom to Cafe Rio in Cedar City, UT store #027 AND the customer service from EVERY employee was amazing!!!! Not only did every employee welcome us, but they all went out of their way to make sure we were all good. Along with all the other customers in the restaurant!!!! read more

I am not one to post reviews but the poor service received during my last visit can't be ignored. I ordered online for pick up. I arrived at the time my order should have been ready but my order was still 8th on the board. I finally received my order 40 minutes late. It was obvious that there were too few employees working. Only one employee was working to fill the online and drive up orders and he was working at a slow pace. When I finally received my order, there was no apology that it was so late. This is unacceptable service. read more

this has got to be the slowest place on earth. seriously. we go in last night there's two people ahead of us. one guy ordered two tacos another had three quesadillas. we ordered two tacos ea. literally took 45 mins to get out food. when it finally made it to the fixings counter for the dimwit working the counter to stand around looking at imaginary butterflies like she was on edibles. it was all cold by then. and soggy as could be. we are in town camping and took it back to our camper where we basically had to use a fork to eat because the torts were soggy and falling apart. the worst service ever with a crew that couldn't give two rats behinds. been to several in three diff states and this is the first one i can say stay away from. truly suxx read more

1.5 hour wait for mobile pick up.. crap service I do not recommend them to anyone .food is good service sucks

Cafe Rio fan for 40 years. Started at original place in SLC. Have been to so many of their places I can't remember them all. New to Hurricane Utah and finally open. We stopped in to see what's new. The feel isn't the same right off the starting blocks. Miss the veggies & citrus displays of the old stores. Layout more sterile than older stores. Food same...... just less of it & of course way more pricey. The $1.00 bump to spread sauce and some bits of cheese on top is kind of ridiculous! Place was busy & will stay that way for next few moths until tourist season ends. I did like their wall mural painted in front of the restrooms. I get that it's hard to do the same thing consistently and for decades. But miss the way it was and hate to see the vibe change. It's like they have become more like their competitors ( Costa Vida who ripped off their business model) than what they were when they first started. Food was fresh when warmed up. Flavors seemed weak. 3 stars for a place that should garner 4-5 stars easy. Hope it improves, especially for the high cost read more

My first experience at this location was phenomenal, I thought that it was only due to the store being brand new. So I decided to try it again, I took my family and we went there a second time. What I found was that the quality was still as good, the portions, especially the protein, was better than I've ever seen at other locations, and the same staff was still there equaling great leadership. Clean as can be...They even said goodbye on the way out. This hurricane location is dynamite. read more

We love Cafe Rio. Same food at every location. Very flavorful. Hopefully being locally owned it will stay clean. Some of these get sloppy and careless. Favorites are sweet pork burrito enchilada style, shredded chicken bowl, tortilla soup & corn dip. Must try lime mint lemonade. read more

Great service and food! It's a fast food restaurant so ambiance is clean and sterile!

Say they are open tell 10:00pm they just turned me away with rudeness at 9:18 pm says they were out of all meat and weren't making more! The serving table was a complete mess and looked gross! Heard some kids saying no more people! just lock the doors then and change the hours! They were very disrespectful. lots of customers being turned away! Won't be back after that! don't waste your time read more

Super clean, super friendly staff, quick line. Seriously the best Cafe Rio I have ever ever visited.

We stopped because my wife was hungry, hadn't been in since it opened. I came from SLC and have always affectionately called it Cafe Crappo, after my visit yesterday this restaurant definitely earned the title. We ordered on the app and then proceeded to the Mobile App Drive-Thru lane, once we arrived at the window I was informed that my order wasn't ready. They asked me to drive around one more time as there was a customer behind me. I complied and eventually was given my order. No receipt, no utensils, and the food.....well refer to the aptly given name above. My wife ordered the Taco Tuesday special but it was anything but special. Two tortillas laced with chicken and cilantro...nothing else. She ordered double black beans which she didn't find until she had consumed both tacos as they were tucked under paper holding the tacos. I ordered the 2 enchilada special with pinto beans. First I will describe the enchiladas......upon opening the tin I thought I was looking at 2 cheese rollups from Taco Bell. To my surprise they did contain the barbacoa beef I ordered but upon my first bite I was met with what I can only describe as a mucousy ball of fat. The successive bites had more meat but little flavor. Upon looking at the pictures on the website I was shocked at the dismal reality of what I received. I was so disappointed in the content and flavor I turned my attention to the beans. I have been eating pinto beans for over 30 years since my days in Mexico. The beans were undercooked and cold! They were crunchy and flavorless, I had some pinto beans in Mexico once that included some of the dirt and rocks they were grown in but at least they had some flavor. These were disgusting. I have often been told by my friends and colleagues that Cafe Rio is the most authentic Mexican food they have ever eaten. I believe this is because they see them making their own tortillas as they walk up to order. Even those aren't truly authentic, but I digress. Their advertising also says fresh, however while ordering I have witnessed employees dumping everything into pots to be reheated from plastic bags. I'm sorry but in my opinion this is not fresh. Also in SLC all of the employees in the kitchen were hispanic minus the servers. Here all of the staff seem to be HS age kids who probably haven't prepared anything more complicated than a Hot Pocket. I will not be returning and I will tell everyone I know to stay away from this sorry excuse for a place to eat. read more

If there was zero stars that's what I'd give them. They started out ok now suck! Mobile drive through makes you wait 20 minutes past your time. Get their act together read more

Anakin was great. He was the only one taking orders when we arrived at lunch time and did great even though there was a line. He waws trying really hard to keep up with the demand of the line and was calm and just kept going, never seemed frustrated. read more

We have been huge fans of Cafe Rio for years and almost every time the food and service is great. We have been to this location 2 times this week and both times they were out of all but one of the meats. The managers here are horrible and when we requested to speak to the manager today she asked her employee " what do they want to speak to me about". Unfortunately we will not be returning to this location until there is new management. read more

I order a grilled chicken salad. What I got was 4 small dry hard pieces of chicken. They should have called and say they didn't have any left. My husband steak salad had plenty of it . This was a take out order. read more

I got a salad and the tortilla had cheese on it and it was freaking good. The pick was freaking good too. The service was good and the guys walking around asking us if we were doing good gave us chips. OH LOVE CAFE RIOOIOIIOIIIOOOOOO read more

The service was incredible, and the food was absolutely amazing! These guys really have their stuff together and are doing a wonderful job. This is my fourth time visiting this location since they opened and we love it! The salads are out of this world. read more

This was our first time visiting this restaurant and we were beyond satisfied with the hospitality! Jesus was a great help, he made great recommendations and was very helpful. My family loved the tres leches cake! read more

Hadn't been to a cafe Rio in a long time but you know what they say, "when in Utah". Very new location, people still learning and lots of veterans walking around making sure stuff gets done. Staff was very friendly but we got the bottom of the barrel queso so that was tough. If you've never been or haven't been in a while tap in. Add a location in DFW please read more

great great great really love this location always having fun in and out always. Glad they are here