Accidents suck, especially on a car you're making payments on. I have a specialty vehicle that required some work at the Audi North dealership as well as most of the work here at Caliber. This specific shop is an Audi specialty shop. As a result of the dealership scratching my newly replaced front bumper and later losing an engine shield, my car was delayed twice. Due to the dealer mishandling my vehicle, my car took 2 months to complete. When everything was going sour, the manager (Ronan), assistant manager (Justin), and my personal account manager (Jason) stepped up in a meaningful way. They were excellent at communication the entire time, and took ownership of what was their fault--most of which was the fault of the dealers. Nevertheless, they ensured that no matter how frustrated I was and how unfortunate the circumstances got, that I walk away a satisfied and happy customer. Well, they did just that. They deserve the recognition and have all my respect. Just because of those 3 folks, especially Jason, I know every customer will be treated with respect and like family. In the worst scenario, they have proven it to me. I HIGHLY RECOMMEND you bring your car here. You'll get it back the way one should receive their vehicle--and they'll ensure you're happy and taken care of. Class acts! Everyone else, take notes. read more

Caliber Collision on Metric is terrific. They actually answer the phone! Tanya oversaw the repair of my Volvo, and via text, I was kept apprised of every step of the process. They were extremely professional, efficient and painstaking so that everything was right. The repair was perfect. read more

you have to question just how much a company is working for you or the insurance company - 28 of 34 cars in the lot are marked as Total Loss despite little to no body damage and let's face it, there are some very nice cars on the lot. the employees are nice (don't try to contact anybody using the call center) - and as far as keeping me informed about the status - HA! that did not happen get paid by the insurance company to total a car, and ignore customer concerns. sounds like a perfect scam to me.. read more

My experience with Caliber Collision (Metric Blvd) was stellar from scheduling with James at the front desk for my initial appointment and subsequently my meeting with Jasmine, service representative, to the body repairs to my Tesla being completed flawlessly and in less than the estimated time. I hope I will NOT need to have a reason to visit this body shop again, but should I need to, I will definitely be their satisfied customer again. read more

EDIT; 4/28. : two weeks later I had alignment issues. I took my car to Tesla and they said parts were lose and nuts were missing. These people not only lied to me for 2 months but performed dangerous and shoddy work. AVOID AT ALL COSTS! https://imgur.com/a/DFtrJ0k EDIT: 5/27 : Their reply to this review has an email that I emailed after they left it. I have never heard back from them. They managed to respond to my chargeback sooner than they responded to my email. 2/6/23 - I call ask about timeline. If wheels/suspension issue, they can fit me inside of two weeks - or else it will take longer. They will let me know when they get it. Tesla's earliest repair date was 3/4 with completion 3/8 so I go with Caliber. 2/8/23 - Car towed to Caliber. 2/21/23 - I received a vague auto-generated estimate - no details & has a $200 line item for a tow that was already paid for. I called & they said the estimate was sent in error, they'll give me the real estimate in a few days. 3/3/23 - No estimate. It has been 11 days since they said "in a few days" on 2/21. I call in to ask if they have anything. They admit the car hasn't been put on a lift to look at it, but they'll call me on Tuesday 3/7 when the mechanic looks at the car. How would there have been a possibility of this being done in two weeks, if three weeks in, the car has not been put on a lift to look at it? Saying "we can't fix it until end of April" upfront would've been fine. 3/7/23 - The date I'd get a call about an estimate; no call. 3/8/23 - Wednesday arrives, no call. I've run a repair business for 14 years: I know something is wrong here. There were three times they told me something that isn't true. 1) There was a possibility of this taking two weeks, 2/6 2) I would receive an estimate in a few days, on 2/21 3) That I'd get a call on 3/8, and I've heard nothing on 3/9. I send an email asking if I should take the car back - no being an annoying customer, no bad review. Let me know if you're understaffed or can't fix my car. I am trying to give them an out. They don't take it; I get this email reply which implies I was looking to be put in front of other customers,. https://imgur.com/a/fwzya3X This is gaslighting man :( I was not looking to be put in front of other customers - I was holding them to their own statements. "I'm sorry if you have mixed feelings about our process." - it's not a feeling that they've lied 3 times. They haven't told me the truth once. 3/13 - I get the real estimate! Progress. 3/24 - They reach out to say they have every part besides axle & I should have car done next week. 3/29 - It's getting close to 3/31; I asked if it'll be done by Friday since my rental is ending. Caliber said they'll try to have it done tomorrow, and tell me about someone else whose car has been there for over 4 months. 3/30 - Car will be done 4/1, or 4/3 worst case scenario. Caliber will let me know. 4/3 - End of day I hear nothing. I say "I guess 4/3 worst case isn't working out" 4/5 - Caliber says your car will be done in an hour, you can pick up tomorrow, I'll contact you in the morning. 4/6 I hear nothing, at 4 PM I ask if I can pick up - also nothing. I message at 5 PM again, they say I can pick up. They were all nice - I had a conversation with them when I got there. My curiosity was killing me - I've run a reputable repair business(google my name and look up the reviews - they reflec t that we're honest with people) so I had to know, does it bother you to tell people something you *know* isn't true? This is when they told us about staff shortages, parts ordering issues, people not showing up. All I was asking about on 3/8. I don't mind if you have issues. I'll still give you 5 stars. I've messed up, I've broken things, I've gotten bad parts. I know what it is like to be on the other end of this. What sets us apart is that regardless of how bad it is, we _never_lie_to_customers_ - ever. If I have no idea what's going on with a data recovery, and you're not going to hear from me for 11 weeks while we search for donors, we tell them that. Our customers know what to expect, and they trust us, because we tell them the truth, regardless of how bad the truth is. Had I went to Tesla directly, I would've saved over $1500+ on rentals, a month & avoided aggravation. read more

Caliber Collision - Message back and forth with Tesla after my car stopped steering properly. - Body Shops Near Me - Austin, Texas

I just read Joshua N.'s review, and his experience with Caliber sounds like mine. It's all the same characters and issues I had. I'm unsure if I should feel validated or more upset that Caliber continues to do bad work and causes more damage to your car than when you brought it in. I still give five stars to Damon and Joshua at Caliber. UPDATE: It's been a three-month nightmare with Caliber on Metric, but thanks to Damon, Caliber's regional manager, it's almost over! I give Damon five stars (as well as Joshua, one of the technicians at Caliber), but after what I have been through, I can't give a five-star review for Caliber on Metric. My Volvo has been in and out of Caliber since late April. I had one dent from storm damage, and Volvo recommended Caliber on Metric to me since they are the only Volvo-certified auto body shop in the Austin area. It took Caliber three times to fix this dent and finally get it satisfactory, but the nightmare didn't stop there. Throughout the process, Caliber had damaged my car over and over. They caused 20 to 30 dents, scratches, door dings, and paint scuffs to my car, many of them on the opposite side of my car from the original repair. Caliber had to replace three roof rails due to scratching them; they had to replace one of the roof rails twice. Caliber also had to replace a small back window and the wood panel inside the passenger door after damaging them. The labor and parts they had to replace exceeded the original repair cost and what they received from my insurance company. There's no way for me to explain the stress this has caused for me and my family over the last three months, but it took a significant toll. After five rounds of additional damage repairs, my insurance company escalated the situation to top management. That's when Damon took over. I didn't have a lot of trust in him at first, but he won me over in the end. I want to thank Volvo Austin for all their help for the past three months. I hope that Caliber learned from this experience and that they find employees who care about your car. Most of the additional damage came from carelessness and sloppy work. All of the additional damages could have been avoided had they paid more attention to detail and taken better care of my car while it was in their shop. read more

If i could give negative stars i would. We've waited weeks for our car to be repaired. They keep sending friendly positive text messages re working on our car. Finally the big day is here, we get the car and--as soon as we drive it: rattle rattle rattle. It never rattled before. What did they do? Leave a tool in the car?? Who knows. This creates the need for closer inspection: the panels on the bumpers don't align, the paint odd off. So shoddy. We waited weeks for--now having to take the car back--for more weeks. Where is quality control? This is not a low end car: it's a beautiful gold Porsche Macan. Terrible experience. Horrible business. If I could tell you to go elsewhere I would--but insurance and all the repair shops are packed. Disgusted. read more

I had a very unpleasant experience but overall the automobile does not look good as they did not blend. The vehicle is a Porsche. I was told "you did not pay enough for blending" - at the time of PICKUP. Just take a minute and let that soak in. I might add that the car was taken in for another repair which was done very well, through insurance and the price was raised multiple times however this was approved by insurance. I almost never leave negative reviews except for when things go astonishingly wrong. This is one of them Reflecting on what they did. Caliber collision headquarters was completely astonished when they saw the car drivers side a different shade and they repainted the drivers side of the Porsche. The car will stick with my family for decades to come. Just to note the caliber off s Lamar is also horrible albeit they don't have the "pussy ass shit" mentality of the shop off metric. If your insurance sends you to any caliber my suggestion is to ask for another shop. Autocraft Bodywerks off wasson road has done some work for my family on a couple of Lexus and I was seriously impressed at the quality, caring nature, and their straightforwardness. When it comes to cars- being transparent is REALLY IMPORTANT read more

Never bring your Tesla or any car you have service records for that you take care of and care about. They will find a way to pad the ticket to total out your car. I will never ever bring my car back here and I encourage y'all not to either they aren't clear, don't let you know before they do something major. I just came in for body buff and some small pieces fixed and they came up with 16,000 $ of parts that are wear and tear and not from this incident. They took apart my ac when it was in perfect condition and tried returning to me not working & broke parts while taking apart my vehicle. I didn't clearly know was going to happen due to us coming to the conclusion everything was just cosmetic that needed addressing. They will find a way to get over on you and try pinning it on you. Save your time money and heart ache and just go to the actual Tesla certified body shop that will care and treat you & your property with respect AUTOCRAFT BodyWerks. when i took my car there, they really took care of me and you really will get what you came for with them. I have a 2015 model s that i drive 4k miles a month in & they didn't take any of it into account with my estimate. I just had tons of parts replaced and they never asked for a past report or even cared to look for one, they just deemed it shyt . So MARK MY WORDS NEVER COME HERE THEY WILL SCALP YOU. Before taking it in for a quick repair i had my vehicle taken to Tesla in Austin down 500 E St Elmo Rd. For a diagnostic on what's going on with my ac, they diagnosed it and just replaced the o ring that needed replacing and it was good as new. Ran it for a good while to ensure it was even able to get in 1000 miles before being it in. One time charging i left the keep ac on to make sure the ac was really fixed. It ran for 2hours straight and it was 46° in the cabin. My ac was fixed they ripped my poor car apart and refused to put it back in the state it was. There truly something fishy going on at this location of caliber collision luxury 10420 metric blvd. in Austin tx their GM Ronan Shackelford AINT WORTH 2¢. Doesn't have the integrity to actually take care of the situation. I have a full service report from TESLA themselves not a malpractice work place. read more

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Excellent customer service all the way around. Great communication, Steven is awesome. The repairs are perfect & the car looks brand new! Couldn't be happier read more

DO NOT LET THE NAME FOOL YOU, this is the worst place to fix your car if u get into an accident. I got into an accident and it wasn't my fault, the other's party insurance was fixing my car. When I went there first question I asked was ( I want to make sure you guys use OEM parts ) and she answered proudly ( yes Ofcoures that's what we are known for ) Fixed the car , a month after the door LITERALLY started falling apart , the lock latch won't close , window sometimes rolls up sometimes not and makes a sound so I took it back to them. And she goes ( yeah those used doors usually do that ) I said ( wait what ? Used ? ) she said ( yeah the insurance didn't approve for an OEM ) and I'm like ( how do you just decided you are going to use a used door on my vehicle without even letting me know when you said "we only use OEM" that pissed me off so much , and on top of that her excuse for the window was ( yeah the motor is probably going out ) now ? Right after I fixed the car here Wow , I leave and now the speaker is not the same and it's ratteling and it never made that sound before. They only want to insurance money they DO NOT care about the customer they will do what the insurance say as long as they are getting money out of the insurance. NEVER AGAIN read more

Update: After all of my dissatisfaction, Ronan offered to replace a part that was missing before I took my car to Caliber as an act of good faith. His effort to correct my experience should be noted here, and I have changed my review to two stars. I still had the experience that I had, but Ronan did acknowledge that and tried to make it right. read more

I had a wonderful experience at this shop. My car needed some body work to the back of my 2019 Alfa Romeo Stelvio. Steven oversaw my service and he went above and beyond to make sure I was taken care of. He was available to communicate all day and when I needed to make last minute changes to my pick up he happily accommodated them all. This was the best value service I had gotten in a really long time. Thank you!! read more

I worked with Jasmine to have my Cayenne repaired. She was very professional and knowledgeable about the repair process and I would highly recommend working her and her team! read more

Steven M. was incredible. He and his team delivered on the promise of a just-like-new and clean service earlier than expected. Steven kept me up to date on each milestone of the repair process and always willing to answer my questions along the way. This is the place where work gets done with excellence and fast! Would recommend to any of my fellow Tesla-owners. Thank you Steven and team. read more

Caliber Collision - Body Shops Near Me - Austin, Texas

This has been the most professional and pleasant experience I could have imagined. Especially with Delia (Dee) Speller who lead me by the hand through the entire process. Text updates, calls to confirm, all of it was so professional. I know Ronan, the manager, sets the environment for his team. No other repair shop thought they were able to fix my H3 Hummer, but Ronan assured me one of his team owned a Hummer and would take good care of her. To say the lease, I was impressed!! read more

Caliber Collision - Hummer - Body Shops Near Me - Austin, Texas

Seriously this place just totally wowed me. I could not believe the attentive care I got from Tony. He would give me updates on my Porsche repair every other day. If i messaged him, i got a response quickly and he never misled me whatsoever. Completely satisfied with the repair and could not be happier with using them since I was coming all the way from San Antonio just to use them. THANK YOU TONY! You seriously are the best. read more

My windows was damaged while in passion of Caliber Collision. GM Ronan Shackelford lied about repairing the damage sent picture supposed to be proof of prior damage. Their inspector never noted window damages. Look at before picture showing bird poop after picture show complete negligence. Very rude management left me feeling discriminated against. Keep away from this location! I am highly disappointed. I trusted that my vehicle was in good hands and it was not! read more

Caliber Collision - Body Shops Near Me - Austin, Texas

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I had a great experience with Steven and Ronin. They took care of my Tesla in a very timely manner and were professional at every step in the process. Great on communication, speed of repairs, and quality of service performed. Hope I don't need to come back any time soon, but if I do, it'll be this shop. read more

I came to this Caliber because of their ability to get my car in quickly and because they're a select service entity with my insurance. But I can promise you I won't be returning by any means. There was a significant lack of communication throughout the (over) two weeks my vehicle was in Caliber's possession. At every point, I was having to call for updates. Pieces would be moved to painting by Thursday, I had to call the following Monday for an update. Vehicle was supposed to be done by a Wednesday, I had to call at end of day to find that it wasn't going to be. Vehicle completion got pushed back to the following business day, with a promise for a phone call before lunch. I called at lunch time to find that my representative had already left the building for lunch... This doesn't include the fact that my vehicle has been returned back to me with LESS parts than what I dropped it off with. I was told a piece was missing clips for the rear driver side door and that it will be ordered and placed on the car in a week or so. However, I made a claim and had repairs done for specifically the driver side door only... leading me to believe that this part was broken within the Caliber repair shop. read more

This establishment was completely unprofessional, already laughing and joking amongst each other about how they would tell me "it's not covered" without realizing I was already in the lobby waiting to be helped. In addition to that, They didn't complete the work correctly on my vehicle and when brought back for the warranty, they brushed it off even though it is their ethical responsibility to honor our warranty. To make matters worse, I got a Ticket for driving without a front license plate after it wasn't put back on after the completion of my repair. When asking for my plate back, they stated it was lost or thrown away. Overall terrible experience. read more

I still haven't heard from management, even though I was told she spoke to him before I left the shop on Wednesday (03/20/19). I'm lowering to one star because it seems clear that this shop does not value customer service, or good service in general. They also seem to practice writing up higher estimates, or charging more in general, since another large body shop chain gave me an estimate for around $1000 less - I still haven't been given a copy of the estimate that Caliber wrote up on my car, and I haven't been allowed to see it, but I remember the numbers that Dee said were much higher than 2300. read more

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This is the worst customer service I've ever had. I reached out for my hail repair in March and I was told that my car couldn't be repaired until the end of June. It was a long time, but I was prepared to wait. I called again in mid-June to make sure I was still on the list, and I was told that I was. But I never received a call back, so I finally called them in August to ask what was going on. It was clear that my case was completely ignored, so I was rushed in by the end of the month. So I finally took my car in on August 31, and I was told it may take a month for the repair. Why? That's such a long time for a repair! If my car is going to sit around, then don't ask me to take it in until it's ready to be repaired! But I waited anyway, and I called back a month later and no one could give me a straight answer about the status of my car. And I called back again a couple days later, with the same result. On both occasions, I was promised a call back from the technician responsible for my car, and the technician didn't call me back on either occasion. What kind of service is that? They FINALLY contacted me a few days later to let me know that it would take a couple weeks more before my car was ready. And then that estimate was ALSO missed. So my car was not finished until mid-October, more than half a year after I first reached out and six weeks after I dropped off my car. This was a major inconvenience for me, since I was taking the bus to get around that whole time. DO NOT TAKE YOUR VEHICLE HERE. read more

Like dealing with a Zombie business. No local phone and a website with no way to check your status. You put in your request on the website and - nothing. No contact. I booked an appointment for a windshield replacement, but a call to the 800 number two days before the requested date revealed they had received it, but done nothing about it. read more

Took my car to the caliber collision on FM 685 in Pflugerville Texas on 8-13. They fixed and painted my car with professionalism. Everyone I dealt with was nice and professional. Especially Justin, the general manager. He went above and beyond what was necessary to keep me satisfied. I wholeheartedly recommend this company at this location. Pat Gunn read more

I have used Caliber at other locations for years and always been very pleased. The Metric location however is awful Multiple mistakes on their part with scheduling have taken weeks without resolution. When I escalated today the Manager Ronan Shackleford was incredibly rude - possibly the rudest customer service person I have ever encountered. In common with another reviewer, he wanted to keep the car on lot for weeks, even though admitting that no work would be done on it. What kind of broken process is that Ultimately he refused to fix the car which means starting the whole estimation process somewhere else. I wish I had done that to start with instead of wasting my time with Caliber This is the email Ronan Shackleford just sent: "We will not be repairing this vehicle here. Ronan Shackelford General Manager Caliber Luxury Austin Metric 512-468-6771" My advice is to stay well clear read more

Another driver backed up into our car in the late fall. Ryan (Caliber Collision manager on South Morgan) & his team not only made the car look like new, but they did it while being unfailingly professional and friendly. read more

The back end of my car was smushed by a college student on their cell phone. Needless to say, I was incredibly unenthusiastic about having to deal with fixing my car. Calliber Collision made everything easy, which was greatly appreciated. From working directly with the insurance company to getting the rental car to me and back to the rental dealership, it was super easy. They sent me regular texts on the status of my repair, keeping me constantly informed. Everyone was super nice and friendly. They understood this was a hassle and did everything they could to make it easier. When I finally got my car, it looked perfect! Perfect paint match AND my car was super clean inside and out (way overdue for that). read more

I had THE MOST HORRIBLE service here. After 2 1/2 weeks of the worst service, ZERO call backs, no progress on my claim, and the service guy NEVER being able to tell me the status of my car nor truthful information I spoke with a manager and requested a different service person. FINALLY my claim/car were ready within 3 days. What in the world?!?! Ask for a manager and be sure you ask for updates and stay on top of it!! read more

Jason and Dee at Caliber Collision made getting my truck fixed a very easy and organized experience. They were fast and efficient. The truck looks back to new condition and was returned to me clean and ready to go. They arranged for me to get my rental Car and it was seamless. Great job! read more

My passenger side window exploded while driving on Mopac/Loop 1. I called a well-known company who quoted me a price a little higher than reasonable but said they couldn't get to me for at least two weeks. Since it is the holiday season, that wasn't going to work for me. I called Caliber Auto Glass instead. They were friendly and professional on the phone, made me an appointment for the following day, and quoted a price that was very reasonable. By 10am the next day, the technician had arrived, replaced my window and vacuumed my front and back seats and floorboards. I am extremely impressed and will recommend them to anyone. read more

Had a really great experience at Caliber. The staff was very friendly and accommodating throughout the whole process of having some body work done on my Audi. Ronan was particularly helpful throughout the process and I really appreciated him going the extra mile for his clients. Most importantly, my car came out looking brand new! Very smooth from start to finish, definitely recommend this body shop! read more

We made the usual arrangements to drop our vehicle for repair. In less than 24 hours our vehicle was stolen from the Caliber Yard. Interestingly, it was the only vehicle stolen and the "lock box" was easily accessible. Of course, Caliber is sorry and feels bad. Think twice about Trust. read more

Crazy thing happened, I took my car to a car wash and while it was coming through the drier my sunroof shattered. First took it to Caliber Collision on North Lamar but it was a zoo and they couldn't get to me for days. Drove over to the one on Metric and they were incredible, Tim Taylor gave me an estimate right away and Derrick at the front desk was just the nicest young man. They did an incredible job, detailed my car, and finished when they said they would. Fortunately Mister Car Wash paid for my sunroof and a rental car so all in all it was a painless experience. Great body shop and terrific people. read more

It's quantity over quality for this shop. As they can take a long period of time with your vehicle so expect to have your rental for awhile. Also, I had to take my vehicle back twice. First, dead battery. Second, one of the struts was replaced and I was already having issues with it within months. Took it back which they replaced it and I still hear the noise. They swear its from the other side will take to a real mechanic so they can properly diagnose it. read more

I would give this place a 0 if it was possible! Where do I start? I took my Audi it to have it repaired. While it was in the shop I had rented a car from the enterprise nearby. My car was in the shop for about a week and to my surprise it was done a day early. I get a call from my representative Dee around 4pm saying my car was ready for pickup. I said "great I will be over there shortly should I call enterprise and let them know? Dee said you can just bring the rental car here and they will pick it up from here". I thought wow what a great service you offer. I got there about 5:50pm only 10 minutes before they were scheduled to close. When I got there Dee greeted me and said we would walk the rental car and may sure there was not damage a quarter size or larger and also walk my car to make sure the repair work was done up to standards. She walked the car and we chatted for a bit and and then she said I was good to go. I was very happy with the repair done on my car and the service that I was provided. The next day around 18hrs later I get a call from enterprise stating that when they went to pickup the car from Caliber the following day that there was a large dent in the back quarter panel of the car on the driver side. I was shocked to receive this call as I knew that there was no damage prior to me dropping the car off. I immediately called Dee over at caliber to ask what had happened. She then stated "There was no damage when you dropped the car off yesterday and there was no damage while it was here on our lot". She then proceeded to call Enterprise from photos of the damage. Once receiving the photos she then confirmed again that the damage was not there when it was dropped off. I have now spent over 2.5 weeks disputing this claim against me! I finally had to to file the claim with my insurance it hopes that they would drop the claim. Dee was my saving grace and witness that the car was free of dings when I dropped it off. After all she had confirmed that numerous times. I then had state farm call her for a statement and well she proceeded to blatantly lie about the statement she had made to me and to enterprise. I am now having to pay a deductible for something that happened to a car after it was released into calibers care! THESE PEOPLE ARE HAPPY TO LIE AND SCREW OVER THEIR CUSTOMERS TO SAVE THEIR OWN BUTTS! read more

From start to finish the communication was the best and the customer service was excellent in every way...Brandon was on top of everything and the time it took to finish the car was super fast...Every time I had a call in or text it was immediately answered...I could not have asked for better service at this location... read more

If Yelp allowed negative stars I would give them -5! DO NOT USE THEM!!!! They took 4 MONTHS to repair my Volvo! All I got were excuses and deflected blame. Not once did they apologize for the delay or did they offer to help us out in any way. HORRENDOUS CUSTOMER SERVICE!!! First they blamed our insurance saying they didn't get back to them in a month (but they couldn't tell me how often they tried to contact them). Then they blamed Volvo parts suppliers for wrong parts sent or delay in part delivery. Mind you on 2 occasions they ordered parts over a month after they initiated repairs. I can understand a lot of issues but not caring about doing right by a customer is unforgivable! Save yourself months of car payments for a car you can't use and horrible customer service. Go ANYWHERE ELSE, don't use Caliber!!! read more

The is the worst place ever to get your car done. If you have carter he will wait till the very last minute to even LOOK at your car then if something else is wrong with it that they don't initially see it will take weeks. They lie and tell you it will be done but then it never is. Don't go here you will end up without a car for weeks when they tell you it will only take a few days. read more

Staff never call you back. They don't do good work and I've had to come by for them to fix things multiple times. I recommend any other place. Even another caliber. This place used to be something else and then got bought by caliber. I think they never got the memo that caliber is supposed to do good work... read more