Killer service so far Bringing my car in on Mon to have them start the work Very courteous and professional Never been in a body shop like it I am not an authority on body shops but as far as I am concerned this one is A1 I am actually picking up my car one week before it was supposed to be ready thanks to Orlando I told him that I needed my car back sooner than 3/25 and he worked his magic to get it finished today 3/18 Thanks again Orlando read more

Had repair done on my car that was in an accident. Went here because my insurance recommended them. Car was in the shop several days and all seemed well because they gave me updates although the receptionist had no ounce of friendliness. This was about a year ago. I'm a little late on the review. I got my car back and all was well until it rained. My car got soak in wet on the inside and smelled like mildew. Turns out they didn't seal the truck properly so I returned it and they admitted their fault and repaired it. Very disturbing that they didn't complete the job the first time and still concerned about potential mold in my car. read more

My car had a self inflicted accident. I was beyond upset and just wanted to quickly get the car in and out of the shop. Brian Q's customer service was on point from the beginning. He gave us honest options on how to handle everything and once they confirmed they had the parts he provided updates along the way. He was even able to get our car fixed ahead of schedule. While I hope I will not need to use Caliber's services again I am glad to know there is an honest body shop to turn to if needed. Thanks Brian! read more

These guys are great. Excellent service and car done on time. They are very professional and even offered to fix some minor scrapes not related to the accident for free. We brought my wife's car a while back for body work and had the same experience. Jose was communicative and friendly and the whole experience made this otherwise difficult happening easier. Thank you. read more

No offense - I hope I don't have a reason to go back to Caliber any time soon but I must say that I was soooooo impressed with Raul's friendly, professional, honest assessment that I left feeling confident I was in good hands. They did not disappoint - when I brought the car in for the scheduled repair, I met Greg who did a careful inspection and got the work done sooner than I'd thought. I couldn't believe it but they went above and beyond what I expected and my car looks GREAT (and so clean)!!!!!! If I ever find myself in need of body work, Caliber, Raul and Greg will be my first choice, without a doubt. read more

Best bodyshop in the valley . Great staff and quality work . For the damage to the car got it back in a week . Perfect service ! Thanks

My front bumper came loose while coming out of a car wash a while back and for some reason I couldn't figure out how to get it back on, so I decided to take it to a shop. I ended up choosing this place since it was the first auto shop I could find that was open at all on the weekends. I dropped it off, asking for an estimate, and they told me they would give me a call early Monday morning to let me know the cost so they could have it ready for me to pick it up Monday evening. Sure enough, they called me Monday morning letting me know that the fix would be free! They had it ready to go by the time I got there and had also defogged my headlights for free as well! Will definitely be coming back here next time I need a fix! read more

Excellent customer service! I had the best experience here. Sarah and Raul took such great care of me and my car. My car window was off the track and I had to have the regulator replaced. Fair prices and they had my car in and out! Thank you Caliber Collision :) read more

Clean facilities. Mike was very professional and kept me in the loop as to how the repairs were progressing. Car looked great and they even washed it when returned. I give it my highest recommendation! read more

My bumper was restored to mint, on time & they did some free touchups on the front bumper as well. I'll be taking all my cars here for restorations in the future. Thank you!! read more

Let me just say an over all great and easy experience. Everything from the greeting from the front desk. Sarah was super friendly and welcoming. Then Karen helping me out with my repairs, she was great and took care of everything with out a problem. She always kept me updated with phone calls and text. Never did I have to call or text about questions on my vehicle. This place get a 10/10 and will definitely recommend to anyone. No one will give you a better experience from start to finish. read more

What a great Body Shop! 10 out 10, excellent customer service. Raul kept me informed throughout my repair and my car looks better than before my accident. I will definitely recommend this place for repairs. read more

Excellent service. They were quick with the estimate and the work was done correctly and on time. Raul was very helpful, professional, friendly and cared about the outcome. I highly recommend this facility. read more

I hope to never again need body work done on my car, but if I do at least I know that it can be done quickly, efficiently, and flawlessly at Caliber. Every employee was helpful, I was kept appraised of progress throughout, and they were easy to contact when I had questions. My service person was Joey, and he was great. read more

Raul was AWESOME, great communication and had my car ready when promised! Not only did they do an amazing job on my car, the final billl was LESS than the estimate! What??? Girl at front desk was friendly and knowledgable... thanks for the coffee, water, fresh popcorn and carwash! Highly recommend. read more

I was rear-ended and the insurance company sent me to Caliber Collision. There was some confusion about my paper work when I arrived to drop off but it was resolved quickly. I went in to pick up my car after the repairs, sad to say goodbye to the new car smell of the rental :( (wipes tear) lol I was very surprised at how well they cleaned my car inside and out! It was so clean I swear I didn't recognize it!! :) Orlando and Anniasa were super sweet! They were closing and took their time to help me. Thank you Anniasa for your encouraging words =) it meant a lot. read more

On Monday, March 6, the front end of my 2015 Challenger was almost torn off. On Tuesday, March 7, I dropped it off at Caliber. I was told that the vehicle would be ready by Tuesday, March 21, end of business. During the process I was texted daily with updates and progress. On Friday, March 17, I was called at 9:00 am and told that my vehicle would be ready by 3:00 pm that day, FOUR DAYS EARLY!!!!! I found my car to be better than new. Not one sign of the accident. I couldn't be more pleased. If you have been in an accident this is the only place in the valley I would go. Thanks Caliber. read more

Great service! Couldn't be happier with the work that they did for my car. Fast and friendly. I love the daily text updates that I got. They even delivered it earlier than expected. read more

These guys did great work and it was fast. We dealt with Greg Galloway and he was amazing. He handled everything in a very professional manner. read more

I scraped my right side rear door on a small wall. I called Calibur Collision and Greg got me an appointment to bring my car in right away. I was notified every step of the way and my car was finished so fast. The work that they did is phenomenal. You can't even tell that any work has been done as they matched the paint perfectly. Greg was also so helpful and he always was one step ahead in informing me of the process. I would do business here again! read more

My rear bumper needed to be replaced, unfortunately, it took awhile to find the part, but when it all came together Raul did a great job managing the repair. My car was ready to pick-up 26 hours later! And to my surprise, my car was washed and detailed. So nice that they had time to give it some extra TLC. Thanks also for the pick-up and drop-off since I didn't book a rental car. I can highly recommend. read more

Thank you Raul for dealing with my car through the repair process. It looks fantastic. Caliber did a great job on replacing my bumper. They are honest helpful and true to their word. I sent my car to them dirty and with a huge front end hit. It came back sparkling clean inside and out and looking like new. Raul was very accommodating. Always got back to me and delivered when he said he would. I don't think you can ask for anything more. Thanks for making auto bodywork a pleasure. The front desk attendant was super nice too! read more

There are varying degrees of half assed repairs. This one takes the cake. I was in an accident and I was referred to this franchise by my insurance company. After I picked up my car, the person that washes my car noticed there were pieces of my car that were missing and that my car was over sprayed, meaning the paint sprayed onto areas of my car that it shouldn't. When I called the shop, they admitted that they forgot to put a piece of my car back together. When I returned to have the issues corrected, they criticized the person that washes my car for not just detailing my car and removing the over spray. I mentioned that it was not his responsibility. Then, they asked for final payment, before making the corrections. A little over a year later, the area of my car that they supposedly repaired is starting to fall apart. read more

Only great things to say about this place and Ohan! Was rear ended and the other person's insurance was covering the repairs. Their insurance sent me here and I couldn't be happier. The service was friendly from start to finish. They were done with the job quickly and the repairs are amazing. They washed the outside of the car and cleaned the inside without being asked. They kept me updated about the status of the repairs all the way through the process. Thanks Ohan and Caliber Collision. Glad to know I have a great body shop close to home! read more

I got into a car accident seven days after giving birth to my first child. Not fun! But caliber collision exceeded my expectations in every way. They were in constant contact about the appraisal, the insurance, and the repair timeline. When I couldn't get a ride home after dropping off the car, they took me. When the car was ready and I couldn't find someone to watch the baby, they dropped it off at my house. They totally went the extra mile and were professional at every step. Two thumbs up! read more

Took my Kia to these guys after my car got hit. I came by on Thursday and Raul took care of me. I need my car to get around for work. So Raul ordered the parts so they would be able to get my car in and out as fast as possible. I dropped my car off Monday morning at 7 am. While waiting the receptionist mentioned that customers get a discount at Hertz I believe, but I had already made accommodations. Raul comes in at 8 am and called me right away. He explained my parts were there but they needed a couple more parts that were not visible when he gave me the initial estimate. He also gave me an estimated time to fix of 7 working days. Then to my surprise he called me about 3 pm on Friday and said my car was done. I went over everything with a fine tooth comb and it all looked great! read more

Took my white Mercedes ML 350 in with front bumper damage. Greg and his team did a wonderful job matching my paint and making my car look beautiful again. Car was delivered on time, great work and great price. I highly recommend this shop. read more

They repaired my camaro that was rear ended perfectly and timely. Customer service was professional and excellent. I will definitely take any car repairs to Caliber in the future again. read more

Had an appointment this morning at 8:15 I advised them of this somebody walked in after me and they were assisted first by the time somebody came around to assist me he said OK are you dropping off your car and I said no I'm here for an estimate and then they said sorry we do not do estimates this is the first I heard about that after speaking to them the day before and scheduling the appointments not only was I not prepared to drop off my car before I had to go to work I had no transportation set up for the remainder of the day. Not only did I not leave my car but simple communication would've solved everything. I soon as I walked up to the desk thinking everything would be ready to go they asked me for information that I was not prepared to give it over the phone you're stating that I'm only going to be there for 15 minutes how does that make any sense but by the time I do arrive you're expecting me to stay and leave my car FYI other reviews seem very fake considering my experience with these people read more

I have taken my car to other body shops before, but I will never go to another after the excellent customer service and repair that I received from Caliber Collision. From Annisa, who helped me at the front desk and with all the insurance paperwork from the accident I was in, to Brian, who coordinated the repair with a smile on his face and answered all questions I had with exceptional technical expertise. In addition, Caliber kept me updated throughout the process with text messages so I knew how my car was doing and when they expected it to be completed. Plus, my car looks fantastic! Thank you Caliber Collision! Job well done! read more

The customer service is great. I dont expect much from a body shop but they not only have amenities like coffee, tea, and cold water available but the lobby is clean. The employees are polite and check in to make sure we are comfortable while we wait. read more

Caliber Collision was a pleasure to work with! My vehicle was repaired in a timely manner and everyone I dealt with bent over backwards to accommodate me. I would definitely recommend this body shop... read more

Really good place for a car fix but i wish they would consider switching out both headlights if they switch one out. Or attempting to clean it. Also they weren't sure when you would get your car back. However their work is clean for the most part read more

I had a great experience with Caliber Collision after my car was rear-ended in a parking lot. They took care of the work expertly and even helped me manage my car rental with Enterprise. Michael at Caliber was polite and efficient. read more

I just went to Caliber Collision, and needed helped with a loose bumper on my older model 1998 Honda. It turned out to be something simple, but I didn't know that when I first showed up....I spoke to Raul Rosales, a Service Advisor there, and he helped me to just put a couple of screws in to hold the bumper on better!! I really thank him and Caliber Collision for that! read more

My experience with Caliber Collision was 5 stars all the way around, the customer service was phenomenal! If you need your car fixed, I would highly recommend this shop...be sure to ask for Rey, he was the best! read more

Awful experience. Supposedly they plan on "Restoring the rhythm of your life." When all they did with mine is very much disturb it. I brought my car in on November 8th and my promised date was December 2nd. I went through my insurance (State Farm) because I had gotten in an accident that pretty much destroyed my two right side doors. I knew that the damage was pretty bad so I wasn't too upset with the time line that they gave me. They called me three times to confirm my pick up date. Meanwhile I go to work and school so I was ubering almost everywhere which was costing me quite a bit. I get a call from my service advisor (Daniel) TWO days before my promised pick up date letting me know that my doors are on back order and wont be in until the following week. In what business is it okay to give a customer a two day warning that the MAIN part of the damage on my car is on back order. What were they doing with my car this entire time??? I could not continue paying for Uber so I let them know that they needed to provide me with a rental car because their business was just costing me more money. Daniel did not want to do that but I let him know that I would need to speak to the manager if that was not possible and then of course he made it happen and I got the rental. I then get a call letting me know that my doors have came in and they would just need to paint it and I could pick it up the same day. Well that didn't happen. Basically, it was December 12th now and by now I went through THREE different pick up dates. And they then decide to tell me that they have ordered an incorrect part on my car 10 days after my promised pick up date. I ended up speaking to the manager, who was actually very helpful (shout out to Steven). So finally I got to pick up my vehicle on December 14th and everything was fine but my service advisor decided to bring up the fact that he knew I spoke with his manager and that he had no control over when parts would be delivered. In what kind of car business would that be professional? Bringing up the fact that he knew I complained to his manager? I found a card saying that I would receive a survey asking me questions about my experience within 48 hours, which I never received because I am sure they wouldn't want to hear this. I would never ever bring back my car to this location. I was recommended by a parts manager at a car dealership around that area. I let him know my situation and he actually spoke to the manager himself after getting a run around phone call everyday. Both of us, working at two different dealerships (service and parts department), will NEVER recommend this place to any friends, family or customers. read more

the smug receptionist seemed pleased to tell me it would be 2 days until i could get an estimate-are you shi*ting me? you really think people are going to wait 2 days for a f#cking estimate? these people think they are the only body shop in town? (in case they do not know i will tell them-they are not!-they are one of hundreds in los angeles.looks like im taking my car to good 'ol canoga auto body-they are warm friendly and their quality of work meets or exceeds "caliber" forget caliber-i have! read more

The dent in my car's front bumper was fixed within the time window as promised & looks good. However, I believe I also was to receive a call prior to receiving it as to the pricing to fix several small side pings from where people hit my car from opening their doors. It was also mentioned that maybe they could be buffed out. Neither happened. I was just glad to get my car back, so I didn't bring it up. read more

I made a last minute appointment for 430 today because the plastic shield under my radiator got caught on a cement stopper/parking barrier and it was dragging on the ground. My brother is gravely ill and I'm leaving very early tomorrow to fly out of state from LAX. This couldn't have come at a worse time. When I got there I was greeted by the young lady at the desk who was very helpful (my apologies I didn't get her name) and the waiting area was squeeky clean. Everyone carried themselves in a very profession manner. I was put into Raoul's very capable care. I explained my situation and he was very kind. He immediately got my car in and determined that the clips came off of the shield. It was fixed quickly while I sat there. The only reason I went to this particular business was because I Googled auto body near my house and they came up. I was worried that I was stepping into a situation where I would be gouged because I needed immediate help. They were more than fair with me. They will have all of my business in the future and I will tell anyone that gives me half a second what a wonderful experience it was to work with Raoul and Caliber Collision. read more