This place knows attention to detail very well. Amazing service, bodywork and honestly better than…read morefactory standard work. The team was understanding and walked me through the whole process with open communication! Great work team!

Staff were professional and nice! My car was done when they said it would be and it looked good as…read morenew.

I brought in my truck in a Wednesday for a scratch and paint repair. The owner was very helpful and…read morefriendly. I picked up the truck that same week on a Friday and they did an amazing job on the repair thank you guys so much! Definitely recommend them for anyone looking for paint and body damage.

This shop caused multiple areas of damage to my car and I would not return…read more The damage was never disclosed to me, not when the work was completed, not when I picked up my car, and not when I paid for the repaint job. I only discovered it once I got home. When I confronted the shop owner, Pat, he admitted to the damages but communication from that point on became challenging and more difficult than it needed to be. There were long gaps without his response and at times the tone felt dismissive or unnecessarily tense, which made the situation even more stressful. I've made many attempts to work with Pat to find a fair and reasonable solution. To this day, I'm actually still waiting for a reply to my last message asking again to discuss a reasonable solution. After repeated non-responses and apathetic communication, it became clear that no compromise would be reached. The only option he is willing to offer is the one solution I clearly stated I'm not comfortable with: bringing my car back this same shop that damaged it in the first place. Given the damages my car received from 5 Stars Automotive, my hesitation is understandable. I even tried to negotiate a different solution by providing multiple repair estimates from other reputable auto shops and he responded by calling this practice "dishonest" (very ironic, I know). I'm leaving this review because I believe it's important to be transparent about my experience. I put my trust in this shop to restore my car's appearance, but instead I'm forced to deal with additional damages they caused.

A couple of years ago I had my Toyota hylander repainted. Great paint job, reasonable cost.read more

I needed to have my bumpers repaired after being damaged in a rear ended accident. I visited one…read moreother body shop Crush pros and they refused to work on my older car and even made me feel like it is not worth their time. I left there feeling hopeless. After more online search, I found Victory auto body and they said yes they can work on it. I left the car and notified the faulty driver's insurance, they worked together and a week later I got my car back. I for one I can totally recommend this business. Thank you so much.

A wonderful experience! I needed bodywork done on my…read morevehicle. I got a few references and researched my own. I chose Long Beach Collision Center after speaking with Luis for an estimate. Luis was very professional and a nice person. He took a look at my vehicle and damage done, we went back inside the shop, he entered information to his computer. The estimate was reasonable, but I could tell from the things he said, the job would be done correctly and thoroughly. We set up a date and time. On my way out Luis introduced me to the owner, Francisco. Also very professional and kind. The day came to drop off car, and a couple of days later the work was completed. Everything went just as they said. I was greeted by Francisco when I arrived to pick up my car. We discussed the completed task and everything looked great. I am glad I chose Long Beach Collision Center and to all of you looking for a body shop for your vehicle, that this business is highly recommended to be your choice!

The quality is top tier, they get it done in a timely manner without reducing the quality. The…read moreprice is also good for the work that gets put into the products and services. I had my after market front bumper get color matched and they nailed it!

Kevin did an amazing job with my car! It looks so bright and clean but I really appreciated all his…read morework with cleaning my headlights and my seats. I honestly thought I would need to get my car reupholstered because of how bad the stains were but they are gone! Already sent pictures to my family and will use his service again soon!

Kevin did an amazing job on my cars. I had him come out for a maintenance wash on two SUVs, and he…read moremade the whole process super easy and convenient. He showed up on time, was professional, and you can tell he really cares about the quality of his work. Both SUVs came out looking spotless -- he didn't rush and paid attention to the details, which I really appreciated. Pricing was very reasonable, especially for the level of service and the fact that he comes to you. It honestly saves so much time and hassle. I'll definitely be using Kevin again for regular washes and would highly recommend him to anyone looking for a reliable mobile car wash.

did a great job and the customer service was really professional and every need i wantedread more

I come here for oil changes. They are quite hospitable and always have my car ready in a very…read morereasonable amount of time. I recommend coming here if you are in the area.

One star only because you have to choose something, they don't even deserve that. Avoid this place!…read more I'm not even sure how many different ways they screwed up or what blunders these idiots must have made along the way to be able to take 6 weeks to put in a rear windshield on a 2018 Tundra. One of the most accessible and popular trucks in America and they just keep telling me it's back ordered. I guess that's shop talk for 'we are morons and didn't actually order you windshield yet, we screwed up and can't figure out how to order a part so instead of taking any responsibility we're just going to lie and string you along for 6 weeks'. There is a Toyota dealership across the street from these guys by the way. I wish it stopped there but it just gets worse... they text me on week 6 to let me know that the battery is now dead and they are not going to pay for it. Which is apparently shop talk for 'We wanted to double down on our carelessness, so we left your battery to completely drain while your truck sat in our shop for 6 weeks'. The battery was fine when they got it but to make me feel even worse about getting railed by them, they hand me an invoice for the battery showing that they paid $145 from the dealership across the street but are charging me $196. The best part was while this guy Chris was handing me this, he tells his cashier not to send me the survey because I would probably just leave a bad review! I mean WOW! Who does crap like this? The final coup de gras at the end was when they tell you they are also charging you 3% to use your credit card. Do not ever, ever give these people your car. They get their jobs from insurance companies and don't give one single f about you or your car.

Horrible service at this collision center. I came in for an estimate of damages to my Lexus RX 350…read morebumper and the man named Chris gave some disgusting comments about my vehicle's condition and he just straight up said $5000 plus off the bat without even inputting it onto a computer and giving me an actual physical copy for a reference... I do not recommend coming to the shop for any kind of repair. Very upset with this man!

So my neighbors were playing frisbee on the street and, long story short, the frisbee hit my front…read moreleft fender and surprisingly caused a pretty sizable dent on my 2019 Subaru Outback front fender. Called Chuck who got me scheduled with Allen. Allen arrived at my work place parking lot and 45 min later it was like nothing ever happened. Allen was professional, explained the process and very good at what he does. Chuck communicated well in getting the appointment scheduled with His available tech, Allen. I thought the price was fair and the service excellent. I will be using and referring them in the future. Well done

My wife's car was dinged in the parking lot at her job and Chuck came to my home and removed…read more The dent perfectly.His very professional and knows his profession well.He also has excellent prices