My experience with caliber in Laguna beach was fantastic! I went to a different shop at first and they said they would write an estimate if I came back in a week and that I wouldn't be able to drop off for over 2 weeks. I reached out to Caliber in Laguna and Sharon set the whole thing up for me. Got me in for repairs within a few days of my accident. She set up the drop off appointment and the rental. Everything was perfect. Gabby kept me informed every step of the way my truck was done fast for the type of repair I had. Hands down best repair place I've been too. Thank you Sharon and Gabby, you are appreciated. read more

My experience here was amazing! Great customer service and the GM Gabby was super helpful and very professional. I would highly recommend this place. read more

Brought my car in because somebody tried to break in and messed up my door. They were very quick and fixed it super fast. Sergio was quick and thorough in his inspection and he was extremely friendly, helpful, and honest. I would definitely come here again. read more

I received excellent service from everyone at this location. All of our repairs have been done for our minivan here. Our minivan has been hit four times now, it is an accident magnet...none of the accidents have been my fault, but this location has worked well with other's insurance too!!! read more

Very friendly but don't trust the timing. They are weeks behind. Super disappointed!! No excuse for being weeks late. Took parents car here and regret. read more

Caliber collision made repairing my Tacoma's front fender a breeze. They provide amazing customer service and very fair pricing. They took the time to work with me on pricing because I didn't run the repair through insurance. Great at communicating the work that needed to be done, setting expectations for completion and stayed true to their quote. I couldn't ask for anything more. If you're looking for an honest body shop with excellent customer care, Caliber Collision is your place! read more

I had a damaged bumper and damaged protective plastic under my car. I took it in and they said to drop it off on march 1st. I had to rent a vehicle out of pocket and my car was due to be done march 4th. The car rental agency that is conveniently attached to the shop said let's just charge you for 7 days just in case. Then my parts are conveniently delayed. I was told I can pick up my car on Monday now and as I'm 5 min away I gather a call that they won't release my vehicle due to non payment from my insurance. I contacted my insurance and they issued payment on feb 25th and again on march 4th. So I had to rent a vehicle at $80 a day because they wouldn't release my vehicle. They had ten days to figure out the payment issue and couldn't resolve it without me getting involved. I should've been compensated for the one day rental as it's not my problem. My rental fee was initially supposed to be around $300. When I finally got my vehicle my car rental was $581. When I told Vince that isn't fair to me he replied " you should get rental insurance ". So In the end this McDonald's of body shops only cares about money and not their customers. My car was held ransom for $1000 and the only person that loses is the customer, which was me. The shop received all payments, the conveniently attached car rental agency got an extra day out of me and I lost money. $80 for my rental would've left me satisfied and left a happy customer instead having a customer furious and writing a bad review. Bad business practice. Also I called 2 times about my headlamp not functioning properly and they did not fix it! They said they would take a look and when I called the second time he didn't even remember what was wrong with light. I figured out what was wrong with the light, ordered the part myself and will install it myself. Thanks for all the stress, headaches and that extra $80 I didn't need to spend because my car was held ransom for $1000 read more

Caliber is so helpful, professional and reasonable. No other place can beat their price and they do an amazing service. Thank you.

I highly recommend taking your car here. Not only was their customer service outstanding (everyone extremely nice and responsive) but they got the job done quicker than I could've ever hoped for and even washed my car before returning it to me. Sergio specifically went above and beyond and actually drove me home when I was unable to secure a rental or a ride after dropping my car off for repair. I had such a great experience here and will absolutely go back should the need present itself. Thank you to the team there! You were all amazing and so kind! read more

Gilbert and staff were amazing to work with. He communicated detailed updates with the repair status and completion date. Great customer service. Delivered my detailed car to my house and returned rental car for me. Highly recommend. Wish I could give them 10 stars read more

The crew at Caliber is great, they really went out of their way to accommodate me, when parts are difficult to get they were able to get what I needed and complete the work in just a couple of days. Once the parts came in they got me in and out quickly, and as I use my vehicle for my business it was perfect, because it all got done without me missing a beat with work. The staff is friendly and very courteous and most helpful. Highly recommend them! read more

Caliber Collision did excellent work, repaired my car, came in under budget and delivered a day early!! This is the second time I've used their services and have been happy with the work both times. The staff is very friendly and professional. Highly recommend. read more

Caliber Collision has done my body work on multiple cars now and they always have done an amazing job. I recently got rear ended and they made the process so easy. Luis went over and beyond to help fix my car and walked me through the whole process with updates. I will continue to go here for all my body work needs! read more

Speedy service and friendly staff! This was my first time using Caliber Collision and I had a great experience. Calvin really helped me out and stayed in great communication with me the whole entire time. Thank you guys! read more

I have had several experiences with Caliber Collision, one major repair and two minor, and I have been so pleased every time! They are so professional, and kept me up to date on the progress the entire time. I felt like I had the issues explained very well, and everyone from the front desk to the technicians were so polite and responsive. Today, I had a minor mishap when a piece of my undercarriage fell off and was dragging. AAA came and removed it, but I still had to get it put back on and get new screws. I arrived, they took my car back right away, and 20 min later it was done....imagine my surprise and delight when they said "No Charge" and enjoy your day! Excellent A+ customer service! I hope I don't have to go in with an issue, but I feel confident I will be treated fairly if I do. read more

Unfortunately you usually visit this type of business when something unfortunate has happened to your car. My new car was rear ended right before the quarantine. They handled everything amazingly well! They worked directly with my insurance company, communication was great, and having Enterprise on the premises was so helpful. Just recently I had to bring my car back in after it was vandalized, and they came through for me again. Sergio was super professional, knowledgeable, and extremely helpful. If you need body work on your car, I would highly recommend them! read more

I had my rear bumper replaced from a rear end accident. It was done from an farmers insurance job, I picked up my car on a stormy and rainy day so I wasn't able to really see how good of a job was done of the car. However after days went by and when I picked up my car they told me someone would contact me to ensure I was satisfied and that never happened. I got a car wash and needless to say my bumper didn't look as expected. there were scuff marks and they missed some spots. I've been to busy to bring my car back to get this taken care of plus I'm disappointed that no one reached out. Hopefully this review can shed some light on my experience and get my situation all sorted out. read more

I left Caliber Collision today with a huge smile on my face and my car looking brand new. Lori Langer, Office Administrator, greeted me with professionalism and kindness. After explaining my problem, Stephanie Lewis, Service Advisor, followed me to my car. She saw the problem, asked if I could wait for the molding to be fixed, and drove my car around to the back. Stephanie took personal care of my car making sure the repairs were done with excellent results. Never did I think that my car would be taken care of while I waited. What a wonderful surprise!!! While in the waiting room, Justin Williams, Service Advisor, made me feel welcome and at home. Excellent service, excellent customer care, excellent results. Thank you Caliber Collision and Lori, Stephanie and Justin. read more

Super thankful for this place. My car side mirror was broken off after parking on PCH in Laguna. These guys helped me get it fixed for the best price, even after calling other places. They ordered it in asap and had me back on the road in no time. (Even during the fourth of July weekend). read more

Unfortunately, I had the necessity to take my vehicle into a shop to repair the roof of my car. I came out one morning and saw a pretty big tree branch on the top of my car, luckily it was toward the back and I could still drive it around while I looked for a body shop. I called a couple of places and they all had wait times and my insurance had paired me up with caliber in Laguna beach. I called their office and a few minutes later I was scheduled to drop off my vehicle that same day. Sharon was awesome, gabby was awesome, I was surprise when I saw the vehicle after it was done. It was like nothing happen. 10/10 recommend these ladies and this shop. read more

Caliber Collision is superb when there has been damage to your car. Sharon welcomed me graciously, and Gabby wa is professional in gong over he car, and making the estimate, and Osiel kept me up to date and worked with me in getting the car done even more quickly than I thought. Their email updates made my life easier to schedule, Who wants car repair people to be your friends, but would choose all if them to be in my life. I kn9ow Callier goes the extra mile in training people to work together and work with clients, and shows in those three. read more

OC at Caliber Collision in Laguna Beach was so great when I brought my car in for body work. I highly recommend them and OC in particular. He's a great guy. read more

A good auto body shop is a lot like a good hospital; you don't want to end up there, but it's good to know there is an excellent facility close by should you ever need it. My old 1991 Volvo was sent there by the insurance company after a parking lot mishap had the tail light looking like something from the Walking Dead. James and everyone I dealt with were terrific; friendly, competent, and they kept me informed. I was pleasantly surprised. A bad rear-ender at the hands of a cell-phone using 16 year-old years ago left me skeptical about Laguna body shops; high prices and being treated like dirt since the car wasn't a Benz or a Beemer. (Not all of us live in seaside mansions...let my car be the first clue). Not the case at Caliber. I was treated so well by everyone, and as an extra touch of class, they gave my old car a good wash/wax before I picked it up. A little dignity for the old guy! A big "thank you" to James and everyone for the excellent work and outstanding customer service at such a stressful time! I will definitely recommend you to friends and clients should they ever need a good body shop. read more

This is great group of people who worked above and beyond repair on my car. My car was repaired washed and delivered read more

Caliber Collision ... the caliber of their work is no accident. The only thing better than going to Caliber Collision to get my car fixed would have been to not get into an accident at all .. thanks Denise for EVERYTHING! read more

After my truck was backed into at school, my rear bumper was bent out of shape and my tail light was broken. The other party covered the payment but Calibre made the whole process painless. The whole staff was very accommodating and Sharon was a huge help in putting my mind at ease. The service was fast. It took less than 24 hours and the tail light and bumper were like new. They even gave my truck a nice polish and my tires a shine! Incredible service I would recommend to anyone! read more

Had a great experience at this location while I was on vacation. I really appreciate the fact that everything was explained and performed as described. Gabby was very helpful during this stressful experience (accident whole vacationing) and made the process as enjoyable as it could be. Thanks! read more

I was referred here by my insurance company after a 17 year old sideswiped my car. The insurance company was giving me a hard time and Caliber Collisions went above and beyond. They got me in super quickly, answered all my questions and were always pleasant to deal with. I have already recommended them to my fellow classmates (I actually go to school across the street at LCAD! So Super convenient location for me!) But I really can't stress how great they were and really went above and beyond to make everything alright... They made my week after feeling abandoned by my insurance company! Thank you Caliber Collision for getting me back my car and back on the road and really taking care of your customers.... It will not be forgotten. Thank you. Thank you. Definitely recommend this place! Truly. Thank you. 5 stars easily. read more

I brought my Honda Civic here with front end damage from an accident. Justin and his team did a great job in restoring my car to pre- accident condition. I was ver pleased with Justin's level of customer service, attention to detail and commitment to quality. read more

I think this place is great and Mark was a pleasure to work with. Even when there was an issue and I had to bring my car back, I felt that it was dealt with in a professional and fair manner. I was also pleased with them getting my car done before it was promised. The text messages were also a nice touch. read more

The team here is very friendly, hospitable and reliable. I was involved in an accident. I was afraid my car had been totaled. They fixed my car with in a week and made the dealing with the insurance a breeze. They are professionals. As a woman I can't help but feel that when it comes to car issues I either don't know enough or some one is going to rip me off, not with the Caliber team. I recommend these guys for quality work and I feel confident that they have their customers best interest. read more

I would never take my truck here. I buckled my bumper and took it to them to get a quote. They said it would take 3 days to fix and paint it. The estimate they game me was $1200-$1300. I looked on line and found a local place on Cabot, Dentco Dent and scratch repair. Brian has my truck for one day and it cost $375. Also it did not need to be painted. Dentco was less than half the cost. I will never ever do business with you. read more

Service was excellent, my father brother and i have been to calliber collision for each of our cars and appreciate the quick and friendly service we receive. Andre was helpful from beginning to end, dealing with the insurance company of the person at fault so that i didn't have to worry. My car was fixed up brand new, thank you guys! read more

First off I never write reviews, in fact I don't think I ever have written one on here before, but I was so impressed by the service I received during my auto repair at Caliber Collision in Laguna Beach that I just had to share in case it may help anyone whose searching for a place to take their car to get repaired. Not only was my repair impeccable when it was finished, but they kept me informed on the status of my vehicle throughout the entire repair process. My car was so clean when they were done, they are all so extremely kind and compassionate, they are professional and they stand by their work. I just wanted to thank them for everything and for taking such great care of both me and my car. I strongly recommend Caliber Collision -Laurén Friedler read more

I've been to this place twice now. Staff is very friendly, helpful, easy to get a hold of. Gave me a quick quote & didn't give me the run around and car was ready when they said it would be. Prices are comparable to everyone else & one nice thing is they provide a satisfaction guarantee on all work done. read more

I brought my car into Caliber Collision after an accident . Although it ended up being a total loss everyone was very prompt with their responses and return phone calls . Sergio was also very helpful and removed my hitch and bike rack for me ! read more

Brought my car in here after a series of unfortunate incidents; cement pylons, garage doors, and other not-so-every-day wear and tear. Every single issue, every single bit of damage was repaired with impeccable precision and attention to detail. I am thoroughly impressed by the quality of the work. Additionally, the service I received was excellent. Mark was always there for me, and updated me every step of the way. His professional and courteous attitude were very appreciated. What REALLY impressed me, was when my car was ready, Mark and Nancy drove the car to my house on a Friday afternoon. The repairs left me impressed. The service will have me come back if I ever need body work again! read more

Sergio and the crew have been fantastic both times I have needed their services. Once after a fender bender and second to fix sun damaged paint on the hood & roof. Since I was paying for the paint job out of pocket, Sergio gave me some options to make it more affordable, and then went above and beyond on the work. These guys are pros, do high quality work, and provide amazing service. Thanks! read more

I am super pleased with the service I received from Caliber Collision Laguna Beach! My Rep Calvin went above and beyond on my repairs and ensured that I was happy with the process and results end to end. I will definitely return for service to this Caliber Collision if repairs to my vehicle are ever needed in the future. Thank you Calvin and Caliber! read more

Caliber Collision is a member of DRP, which means Direct Repair Program. They cohort with car insurance companies that takes you, the owner of the car, out of the equation! This is NOT a good thing. Look up DRP on google and see what Caliber Collision is a part of!! I experienced the worst car nightmare due to an insurance company authorizing Caliber to TEAR my 20 year old car apart in order to "TOTAL " my car under the guise of giving an "ESTIMATE " to repair my car. The quote was over DOUBLE the amount I paid a second collision company "I" chose to repair my car. The insurance company just wanted to close my case as fast as they could!!! Nothing was wrong with the car, never even a small dent, oil change every 3,000 miles and proudly taken excellent care of since bought off the showroom floor!!!! The damage was COSMETIC!. I would have chosen to drive my car with the minor damage rather than what ended happening with my car. Caliber took the whole left side of my car apart. It was in pieces when I went to pick it up!! I couldn't even drive it, it was so ripped apart!! Thanks to the DRP program, Caliber Collision and the at fault clients insurance company, I was screwed. I actually HAD to pay Caliber to put my car back together (which I had to sign a release form to drive it in case parts flew off while driving) and took my car to a reputable collision company who said Caliber could have VISIBLE made an estimate without ripping the car apart!! So, not only screwed by the insurance company, but also by Caliber Collision!!!! My car is beautiful again thanks to another collision company!!! My battle is just beginning with the insurance company and Caliber Collision for damages to my car that had COSMETIC DAMAGE ONLY!!!! Learned a big lesson! READ Google about DRP companies! Total rip off!!!!!! DIRECT REPAIR PROGRAM!!!!!!!! OUCH! Minus 5 stars rating!!!!! 6/19. Just to let you know, my car is on the road, safely driving wherever I please!! It looks like new!! My beautiful old car, saved by a company that listens to their customers and not to an insurance agent from back East someplace, that had no interest in MY wishes! You and the insurance company didn't even have a California Insurance Adjuster come to look at my car, even after numerous requests from me and a broken promise from the insurance agent that he would do that for me and then didn't!!UNREAL!!! Your company should NOT have done what they did, tearing the whole side of my car off!!! The company that repaired my car said you could have easily done a visual to assess the damages and that there was no need to rip my car apart!! As you said, you work closely with your insurance partners and you did what THEY told you to do, NOT WHAT I ASKED YOU TO!! I begged both of you to leave my car with a small dent, and NOT TOTAL it!! But that didn't happen! You listened to the agent, not me and followed his orders. That's pretty poor customer service! And then to add insult to injury, YOU MADE ME PAY TO HAVE YOUR SHOP reassemble my car with duct tape, so I could drive it to the honest collision shop that had no problem repairing my car!! Again UNREAL!! So, that's my update! My car was repaired within 3 days. I would be happy to meet with you anytime to further this conversation!! read more