Thank you to everyone who helped me after my accident. Between you and the Enterprise rental car next door I literally only lost one hour of my time dealing with my smashed car.. totally great service! My car looks outstanding and your communication throughout the process was extraordinary!! I feel fortunate that I know your in my backyard now- Incase this happens again I know I have nothing to stress about because you all will take care of my car. And a special thanks to Mark Mrosla who delivered my car to my home today!! Thanks!! read more

I worked with Mark and his team to fix up my Mazda 3 after being rear ended. Mark was in constant communication, was always helpful and got my car finished ahead of schedule. I would absolutely use Caliber again if necessary. Cheers! read more

I went to this caliber for an estimate, the manager Sergio, was very very helpful. He was patient and explained everything in detail, answered all my questions about my car. All office employees in that shop are very attendant. Would highly recommend this shop. read more

100% satisfactory! Prompt answer on phone, courteous and accurate information, assistance with towing to the appropriate Caliber Collision service address, continued update on repairs and insurance issues, return of can with perfectly finished repairs ahead of schedule. Highly recommended in all regards. Hugo & Mary R. read more

This place exceeded my expectations. Denise at the front desk was wonderful and friendly. I brought my car in for some minor damage on a Monday afternoon and my car was ready on Thursday afternoon. The work was fast, but more importantly, it was good. I can't tell that there was ever a problem. The technician even cared that I was paying for a rental car out of my own pocket and wanted to get my car done fast to save me money. I would recommend this body shop to anyone. read more

I originally wrote a five star review of this location and I sincerely regret having done so. Mark was great to deal with initially and when the repairs were not done properly. Mark was attentive, concerned and wanted to help when my car's repairs didn't meet a good working standard. Mike, however, was only kind when I was swiping my credit card. When the repairs started making noises and I asked them to look at what they had fixed, he was condescending, passive aggressive and blamed faulty repairs on prior damage. Out of three caliber locations I have been to, this one will have me using smaller body shops from now on. read more

I am new to town in laguna and I had an issue with my driver side door hinge. Sergio was incredibly professional, helpful, and personable. He was able to get the problem fixed quickly (saving me about 1100$) and I was on my way! I will be returning! read more

I recently took my vehicle in for repairs from getting hit on the driver's side door by someone trying to park on my street. This is the second time I've taken my vehicle to Caliber. Their customer service is above 5 stars and the work they did is fantastic. You would never know my car had been hit. The paint job was perfect. Mark is meticulous at keeping you up to date on the status of your repair. Both times I've taken my vehicle to Caliber Collision they finished about a week ahead of schedule. Whether your insurance covers the repairs or not, I would not take my car anywhere else. Highly recommend them and they will even offer to give you a ride home when you drop your vehicle off for repairs. read more

Wow. Excellent service. Mark Mrosla looked at our car and had an estimate in our email before we got home. The parts were ordered and repair scheduled within a few days. He ensured we had shuttle service to our house and returned the car to our door step. Hopefully, we won't need auto repairs any time again soon, but if we do, Caliber Collision is the only service we would consider. read more

Caliber Collision repaired some minor damage to my front bumper from an accident I was involved in. The guys were so nice and friendly, I would trust bringing any car repair here. Best part being that they under promised and over delivered and had my car complete in 24 hours! read more

The guys did such a great job working on my car. This is the second time I've worked with them and I have nothing but good things to say. Rick Rodman did an excellent job as well. read more

I had a great experience. They did a fantastic job on the repair and were super flexible with my schedule. Ask for Mark! He was great and made the process super easy and painless and not only dropped of my car for me repaired, but also washed and vacuumed! read more

I had a minor fender bender in downtown Laguna in early February. My insurance recommended Caliber. From the moment I walked in the door until I picked up my repaired Audi Q5 (three days ahead of schedule), everyone I dealt with were very professional. I received the quote, regular updates on the progress of the repairs (as many as three e-mails a day), and, as noted above, the car was completed ahead of schedule. I picked up a repaired and washed car. With the Enterprise Car Rentals office on the same property, the whole experience could not have been easier. Nobody wants to deal with the hassle of a car accident, insurance companies, and rental cars, but if you ever have to do so, Caliber makes it much easier to take. I highly recommend them to anyone needing body work. read more

This place is great. Fast, clean, and efficient. Jonathan handled everything professionally. I'll tell my friends.

I recently dropped my car off with Mark, I could not be happier with the service. They went above and beyond my expectations. My car looks like nothing happened to it. Thank you Caliber and especially Mark for taking great care of me and my car! read more

I just picked up my Mustang and they did an excellent job plus great customer service. I highly recommend them, Dan and Kim especially. Very easy to work with. read more

Bad luck with cars lately and have had 2 in the shop. Adam Quiles is very helpful, quick with a quote and everything flowed easily. Got both cars back looking better than ever- nice paint job and totally detailed. Will highly recommend to friends and family for quality service at the right price. Thank you! Adding a note on 1/17/2017: you won't believe it, someone else hit our car! Back to Caliber we went (seriously, how bad do people drive?) Anyway, this time is was Mark Mrosla that was our service advisor and again, an awesome experience. With the rate our cars are getting hit, we'll be friends with Caliber employees for a long time to come. =) The only up side to all these car fiascos is that Caliber makes getting them fixed fast and easy. read more

My car was sideswiped while parked. Paint damage across every driver's side panel and mirror ripped off. Insurance was covering it and I chose Caliber because of it's closeness to my home. My vehicle was a year old at the time. When I got my car back, it was coated in white dust and filthy. The man had to wipe the glass clean for me to drive off the lot. Acted like it was competely normal. There was also clear coat "overspray" on the glass. Black plastic pieces in my fender were stained white from the dust. Not removable. You could see buffer marks all along the car. Areas of damage were buffed out instead of painted. Corners were cut and paint the car was NOT in the shape it was before the accident. Brought it back. Explained the issues. They were very friendly. Said they would fix it all. Including replacing the unclean-able black plastic and painting all the spots that got overlooked. Got the car back ... And it was in no better shape than when I brought it back in. Plastic wasn't replaced. Paint damage wasn't fixed. Buffer marks still visible across the whole side of the car, even after I had it washed. Gave up because I simply don't have the time to deal with people who can't figure out how to do proper work and then I have to feel stupid and nit picky for pointing the same stuff out, over and over. Secondly ... While these repairs were being done, i had them fix a crack in my grill. Giving them even more business. And not one bit of compensation was offered for the trouble and half ass work and multiple trips to their center and weeks without my car. Also, both times I picked my car up it wasn't cleaned. Now, I've unfortunately had to deal with plenty of body shops in my life and never has my car not been properly cleaned upon picking it up. I'm not even sure how they can assess the paint repairs on a car that isn't properly cleaned after? Are you? If you don't believe me, I have photos to prove it. If you want to risk bringing your vehicle here after what I have said ... Go for it. But think about it ... Do you want to be the next one who has a story like mine? read more

They are the BEST! Special shoutout to Mark Mrosla. I wrecked the front of my Audi A8 and it was repaired perfectly in about 2 weeks. After a few weeks, a warning light came on about my headlights. They came, picked up the car and realized that it needed an Audi re-set. They returned the car for the weekend. Came back on Tuesday (I wasn't home on Monday when Mark first called) took it to Audi for the factory re-set, washed it and returned same day! Mark was in constant contact with me throughout. Denise, ofc mgr, is also a delight! I absolutely recommend them!! read more

My husband and I asked for a quote to repair a curb scrape on the right front bumper of our BMW 330i. Zdenko quoted $821.95 and three days to repair. We decided to get a second quote from another dent repair company a half mile down the road. The technician rubbed the scrape with mineral spirits and it totally came off, leaving only a tiny chip on the wheel edge of the bumper. He then dabbed on a bit of matching paint and -- VOILA! -- it was like new. They didn't charge us for the repair, although we tipped the technician $20. So glad we got a second quote. It saved us over $800, or $600 and an accident on my car and driving record. We went to Caliber a couple of years ago for a different bumper scrape and the cost was reasonable. This time, however, they totally missed the mark. read more

This was an excellent customer experience!!! Mike was great from the start and Mark was awesome at customer care. My Mercedes was fixed to perfection and this is an awesome place to fix any car that has been in a wreck. Their craftsmanship was really good, color matched and blended as if it were new, but mostly they did exactly what they said they would do on time with quality. This garage is customer first focused and does great work!!! Thank you Mark for being so great and updating me regularly on progress. You did a great job handling my insurance also. read more

My wife and I had a great experience working with Mark Mrosla for repairs. She had gotten rear-ended at a stoplight, and this place was efficient and everything went smoothly (we have USAA insurance). It is a great location with an Enterprise car rental next door. I would definitely recommend this place for auto repairs. In addition to Mark, all of the staff is great and friendly. read more

Great repair, great service and very professional. Would recommend Caliber to anyone in need of repair service.

the staff at laguna CARES about their customer full heartedly. they always get your vehicle back to you faster than estimated, with the most genuine customer service you will ever receive in your life time. they repaired my vehicle in march 2019, and again in 2020. first thing out of my mouth to my insurance company was i would only go back to laguna beach caliber collision. it's stressful times, and accidents are already a head ache - but now more than ever having humans that care, means more than anything. they helped me with my insurance company to ensure they followed through on waiving my deductible, so that i wasn't completely stressing out about the financial weight. constant communication via personal phone calls from their ever amazing sharon, and text updates from luis. (these two are both hopefully getting the recognition they more than highly deserve! so kind and amazing examples of what customer service should be). the work they do is outstanding. but the hearts behind the employees is what shines for this business. i will forever be a loyal customer to laguna beach caliber and only recommended to anyone in need of amazing repairs and service for their vehicles and themselves! thank you again caliber laguna beach! read more

Disappointed. Not that I am proud of it, but I am a returning customer to this Caliber Collisions location. 3-4 years ago this same car spent time here as a result of a fender bender due to a driver behind me in traffic. Caliber did an incredible job and I was very happy with the results. With such a good experience, why not make a return visit? Due to a fender bender a month ago the front bumper was destroyed, the hood creased and headlights knocked out of place. I took the car to a place that I thought would perform the same as before. I was mistaken. The entire time, I was treated as if a) I know nothing about cars, and b) as if I know nothing about my own car. This car gets babied. I detail it myself, so I have an intimate working knowledge of what it looks like and how it should look. I know every ding, scratch and gap, of which there are few. And prior to now, there were very few cosmetic issues. This time was not a great experience. Essentially, I left my car with Caliber 3 times. When I first picked up the car, at the shop I noticed, without inspecting too closely that the grille was not aligned properly, and pointed this out to the service adviser. He asked if they could have the opportunity to make it right. My response was, "of course". After taking the car home the first time, and in following days, I looked closely and found numerous additional issues. An auto body shop is supposed to bring your car back to the way it was when it left the factory (maybe not cases of severe damage to the frame). This was not the case this time. Starting from the driver side to the passenger side: 1) The driver side headlight assembly was not installed properly, there were gaps and misalignment on the side edge that meets the fender. The bottom edge was not aligned with the top of the bumper. Huge gap between the headlight and the grille. Looking from the top, the headlight did not align with the grille. 2) The driver side bumper cover did not meet up with the fender properly, there was a ¾" gap. 3) Grille: a) Stuck our more one side than the other; b)The bottom was not aligned with the bumper. 4) Hood: a)Gaps on either side of the hood were not even; b)The front of the hood was pulled down by the latch too close to the grille so it was not level with the top of the fenders; c)Passenger side, there was a huge glob of clear coat that had not been properly dealt with. Likely a result of spraying too much. 5) Under the hood: a)The stickers for emissions were placed on the driver side and belong on the passenger side; b)There is an air intake that should have been replaced due to missing a fastening tab-Not something that should get loose in the engine compartment as it could create safety hazard; c)The cooling fan on the backside of the radiator/condenser was banging off the bottom of the above mentioned air intake as it turned; d)The AC was recharged, but did not sound the same when run-Normally, very quiet, but after taking possession of the car, it made a loud compression sound, as if not recharged properly. 6) The license plate bracket was crooked looking at it from the front and from the side not aligned with the profile of the bumper. 7) The passenger side headlight assembly was not installed properly, there were gaps and misalignment on the side edge that meets the fender. The bottom edge was not aligned with the top of the bumper. There was too small a gap between the headlight and the grille. Looking from the top, the headlight did not align with the grille. In good faith, I gave Caliber Collision an opportunity to fix the issues. When they indicated that the car was ready, I inspected it a second time and though things were tightened up, I still found issues. The headlight assemblies not lined up, the license plate holder was STILL not corrected, the grille was not aligned with the front of the headlights. And with this second attempt to fix things, Caliber created additional issues, in that there were loose screws in the engine compartment, located in brackets that hold the tops of the headlight assemblies to other parts of the front end and the hood support rod didn't fit into the slot on the hood itself. Left the car again. Got it back and things are still not right. I pointed these out to service adviser and in so many words, he said that this is the best it would get. In all of the conversations, numerous times I was told that the car would not have the same look as parts underneath may not be aligned properly. This should not be the case when only components are being replaced and there is no damage to the frame. It is an auto body shop's job, to replace and align everything correctly. This place needs quality control, additional training and a brush up on customer service. There are some glowing reviews here, and I would have agreed a few years ago. Not now. Hopefully the above is enough of a caution for you to not take your car here for auto body needs. read more

Caliber does the right thing for the customer. I took my car in and once they got it apart, they found that another shop had not repaired my car appropriately after a previous accident. They contacted my insurance and got a warranty claim started... even though this meant my car had to be moved to a specialty shop. Caliber did the right thing, making sure my car got fixed appropriately, even though it meant they lost the business - I would definitely take my car there again should the need arise. read more

Steve provided excellent services at Caliber Collision. He always responded in a timely fashion, had excellent follow-up, and always kept me informed of the next steps. He went above and beyond in ensuring my needs were met, and helped me along the way with every aspect. Thank you Steve! read more

The service by Mark Mrosla was as good as it gets. Professional, friendly communicative and exceeded all expectations. We couldn't be more pleased with his service and the repair results. Bravo! read more

This place did an exceptional job in repairing My car. Second time I have taken my car to Laguna Beach Caliber Collision. Mark Mrosla was extremely helpful and did an exceptional job to give me updates. He went beyond of call of duty and delivered my car to my house and took my rental back. Life saver. Also this place has enterprise rent a car right there so it makes a very smooth transition. Definitely recommend it and make sure you ask for Mark Mrosla. read more

Over the past 25 years on the road I've been to a few body shops, but never one like Caliber Collision on Laguna Canyon Rd. in Laguna Beach. Right from the time I walked in the door Mark and his team took excellent care of me and my vehicle. They actually went way above and beyond the call of duty and my vehicle looks like it just came off the showroom floor. I was updated with brief text messages through the time they had the vehicle and had it finished in less time than expected. I would highly recommend Mark and his team at Caliber, Laguna Beach. Thanks to all who worked on my vehicle, very much appreciated! read more

Caliber Collision in the Laguna Canyon has been fantastic - I've unfortunately had to use their services twice after being rear-ended and being hit while parked, but they've made an otherwise miserably annoying situation as pleasant and easy as possible. Both times I worked with Dave - he was awesome. He does everything in his power to get the job done right, and as quickly as possible, because of course no one wants to be without their car any longer than absolutely necessary. I'm sure everyone he deals with is cranky about their situation and demands number one priority and instant miracles; he remains patient, friendly and cordial throughout, is candid about the process and is proactive when possible about expediting anything within his/Caliber's control. I couldn't recommend Caliber in Laguna and Dave more highly. read more

Great overall experience. Quick estimate and all work performed as promised. Final bill was same as estimate which is always nice. They also provided me with a ride when I couldn't arrange one. I would highly recommend and it's great to have an honest and competent shop here in town. read more

I have been coming here and using Caliber Collision's services for a while now and I couldn't be happier. Really is a good body shop and are excellent at making repairs. Everyone there is really nice and Mark was a really big help in​ getting everything figured out and organized! read more

Impressed! Great customer service, quality bodywork AND they delivered my car and returned my rental when I was in a time crunch!! Thank you Jonathan, Denise and Rick! And also the nice guy who delivered my car - I didn't catch your name. Highly recommend Caliber Collision, and the Laguna location specifically. read more

The short of it (in case you don't want to read my long-winded account of why I absolutely love these folks): These people are AMAZING and wouldn't recommend going anywhere else to have body work done on your car if you live in the Laguna Beach area. They stand behind their work, they're fast, and they treat their customers like family). Period. The long version: I had the bumper of my 2009 Honda Fit fixed at Caliber Collisions after an accident about a year ago and I can't even begin to the describe how well I was treated by the staff there (Mark, one of their associates, actually drive me home in his own car when, in my usually morning frenzy, I forgot my wallet). A few months ago, I noticed that the paint job had started to crack (not a common thing - these guys do great work) so I brought my car back to see if I could have it repaired. Although I knew they would fix it free of charge, I wasn't looking forward to losing my car for an undetermined amount of time (I am a private in-home tutor, so transportation to and from my clientele is critical for me to be able to work) nor was I particularly keen on having to pay for a rental car. It turns out, however, that these folks really do stand behind their work in *every* aspect. Not only did the Rick, the manager, offer to expedite the repair of my car, her also offered to cover the cost of a rental car. I was in and out of the facility within 15 minutes! Now, I live in an apartment that shares an EXTREMELY tight (and dangerous) parking lot with several business where it is simply a matter of time before someone driving a $110,000 Range Rover hits your car and speeds off without leaving any insurance information (yes, really). I don't make a lot of money but I am intimately familiar Murphy's Law, so I shelled out for the $30/day extra rental insurance so avoid having an anxiety attack every time I had to park it at home. However, when I returned to the facility the next day (they fixed my car in 24 hours!), I was informed by the front end manager, Denise, that they had covered the extra insurance as well! I love these guys! Added bonus: Denise, the front-end manager and first friendly face you see when you walk in the door, was so nice to me I felt like I was back in my hometown in rural Georgia, a place where Southern hospitality is still a thing. I was offered coffee, bottled water and snacks while I waited and Denise went to the extra effort to make sure my car was finished and professionally washed and cleaned before I dropped by after work. These people really do see their customers as people, not as walking dollar signs. They are honest, do good work, their prices are reasonable and I will never take my car anywhere else as long as I live within driving distance of this business. I couldn't recommend this place more highly. 10 stars!!! read more

This place is great. Unfortunately I've been involved in a few accidents. Out of all the places I've been to, caliber collision was by far the best. They estimated my car would be ready in one week and they were right on target with no complications. Staff is friendly, very hospitable, and friendly. I went to the one in Laguna beach and Rick is awesome! Whatever happens to your car I most definitely recommend coming to caliber collision. They have your best interest in mind and they understand how hard it is when you are without a vehicle. Thanks caliber collision! read more

Amazing work, great customer appreciation, fair, and easy. Went to get my keyed expensive car fixed, went to OC collision and a couple other popular collision centers whose prices were out the roof. Caliber Collision was if not half, more than half the estimated money quote from them.. Chris took care of me at the Laguna Beach facility and was Quick, reliable and most importantly honest. Never write reviews on yelp, but this was needed to announce. Recommend to everyone.. go here best in OC no doubt read more

Wonderful service here! They have been so helpful and on top of things - my car was ready on the exact day they said it would be. They get back to you promptly with more than enough info. Answer any questions you have and go above and beyond to make sure your car looks better than it did before coming in. Highly recommended this location. I had some trouble with my car after an accident (unrelated) and Mark helped me contact the dealer, get additional info etc. Seriously, you don't get customer service like this anywhere else. Five stars on all aspects. read more

What can I say... Denise, Mark and the crew were top-knotch. From customer service to the speed of repair, I could not have been more satisfied. They are truly the go to spot in Laguna Beach for any kind of body work. Thanks again guys! read more

I will start by saying that the experience that found me at Caliber was not a pleasant one. I got rear ended by a drunk driver in my very new car that I had just bought a month earlier (yes, I did count my blessings I was not hurt, nor was anyone else). After getting the run around from her completely inadequate insurance company for nearly a month, I finally found myself at Caliber Collision using my own insurance and paying my deductible to get my car fixed and hoping to be reimbursed quickly. So yeah, I wasn't a happy camper. I was expecting my car repair experience to be terrible as well just because of my string of bad luck up to that point, and well, I'd never had a really positive experience with it in the past. Wow, my experience at Caliber changed my entire perception on this industry and showed me what great service looks like. Dare I say it was even pleasant? Well, yes it was. I'll start with my first interaction with the company. Denise, who is charge of the claims and paperwork, was friendly and efficient. She made me feel like Caliber was ready for my car and would handle it immediately upon my bringing it in. Dave was my service advisor and he was also a pleasure to deal with and extremely professional. He has a great sense of humor too. He looked at my car right when I brought it in and called me the very next day to give me an expected completion date and let me know all the damages he found. He continued to update me each and every day, which I greatly appreciated. I was shocked when he told me my car was ready earlier than expected. It's just not something I thought would happen. But then again, this company appears to be very organized and on top of things so it doesn't surprise me in the least now. My car was expertly repaired and looks even better than when I brought it in. I can't say enough good things about the people I dealt with. Thank you Caliber Collision. Other pros: Caliber sends text message updates at each "step" of your car's repair journey so you know stuff is happening. There is also an Enterprise car rental right in the same building so you can drop your car off and get the rental car you need without wasting time or needing someone to pick you up to get a car. read more