If you are trying to cash pay for your repairs, or need just one item replaced, don't hold your breath, especially if it's an out-of-pocket payment. I understand that most collision shops make deals with insurance companies not to fix cars determined to be "totaled." The Caliber manager said that they sometimes make exceptions depending on the regional manager's decision. I was told to leave it there and they would begin looking for the needed body parts. Well they sat on my beautiful vehicle for 3 months. It felt like they were hoping I would allow them to scrap it. Who knows what they would have actually done with a luxury car that just had body damage? It could EASILY be fixed. They told me from the get-go that they would try their best to find the parts, and get clearance from the regional manager to allow me to pay them cash for the out-of-pocket repairs. Pick-n-Pull and/or scrapping my car and selling the parts on eBay were their most talked about options those 3 months, as the rep claimed they were looking for parts to repair it. The price ballooned to ridiculous amounts, and it was obvious that they were just hoping I would be the typical lackadaisical, brain-dead, appeal-to-authority customer who would give up and allow them to execute the Pick-n-Pull, or parts selling options. At least that's the only logical reason for the way they went about things in such an half-hearted, and seemingly disingenuous manner for months on end. After the run around I decided to transfer my awesome ride to another center down the road. The new place told me that there was no way they would just sit on it for months while they were trying to find parts for the repairs. They said within a week they would give me a determination. The Caliber rival called me 4 days later stating that they were not allowed to fix my car since their company could not repair vehicles deemed "totaled" by an insurance carrier they had credentials with, BUT they did know of a collision center a few miles away who could possibly fix my ride. They agreed to transfer my ride free of charge to this rival company via flatbed. Fast forward and about 3-4 weeks later my beautiful, paid off vehicle was better than ever! They had zero problems finding all the factory parts I needed, and even cleared the engine, powertrain, brakes and suspension by bringing my car to the original dealer, who in turn ran complete diagnostics. This other rival of Caliber allowed me to pay them real cash for it, haha! My car also has a lifetime warranty for all the repairs. I actually made almost a thousand dollars off the entire deal, as my insurance company paid the BBV for my car, after they were short-sighted enough to originally designate its 60% damage as "totaled." I was not going to post this, but after telling someone this story, they mentioned that their luxury vehicle had been at Caliber for 5 months while the Caliber rep claimed that they were searching for an easy to get accessory for it. You know leaving vehicles, which are often housed in closed garages by the owners, outside in the elements for months on end, adding external wear and tear to them, while they lolly-gag with no consideration for the customer who just needs their part or vehicle, is beyond oblivious and inconsiderate. It actually feels like it's calculated and part of their business model. I would not recommend this IH-10W access road Caliber if it was the only collision repair shop in SA. Steer clear of Gunn Collision as well. There are much better options in the area, where IMHO the level of attention to detail, respect and professionalism far surpass these two big collision shops. Comedians and the cretins lacking a conscience poke fun at these detailed Yelp reviews. Thank goodness for review sites like Yelp. It gives the PAYING customer who should ALWAYS come first more ammunition against the increasingly ubiquitous, irresponsible and heartless business credo of caveat empor. I was raised here in SA where respect for all is a two-way street. I don't know where these folks are from, but where I grew up on the East Side we believe in proper "home training." Is this a denizen of North Side SA attitude? Maybe in yokel "Dallas, Oklahoma," or "Houston, Louisiana" and countrified North, Central and West, Texas that flies, but here in South-central TEXAS (REAL Texas) we don't play that. REPRESENT. Empathy is a rare commodity nowadays, as is respect. Word. Bond. Learn what all that means, and it will serve you and yours well. One.... read more

First I would like to start out by saying that our problem was a warranty repair, meaning we took it to a different shop first and they messed up. So by the time I got into contact with Caliber Collision I was already upset. Melony was the first person I felt with. She was very courteous and helped put my mind at ease. She is experienced and is a pivotal point for Caliber Collision. She is a true professional. Tim was the next person to help us with getting repairs. He has a really approachable personality and made everything seem like it was second nature. I said warranty repair and he didnt even flinch. He was able to coordinate all the repairs and get all my paperwork from USSA before I was out the door Melony already had a rental car for me. They finished the repairs way before the estimated time it took them only a day and a half. We had a mangled up struts along with other things. The other place sent us to drive 600 miles on a faulty foundation. It was a miracle that we made it home alive. Caliber fixed our feamily vehicle ensuring everything was fully operational and tested before we drove off. When I came and recieved the van they already had it pulled up to the front. They took care of returning the rental and completley washed and cleaned both interiors and exterior of the vehicle. It looked brand new. I would recommend this place to anyone. read more

A huge shout out to Mr. Roberto Barrera at the Caliber Collision on Culebra and Loop 410! One of the panel covers on driver's seat of my vehicle "popped" off. The area surrounding the screw holding it in place had cracked, and the entire panel came off. Mr. Barrera had assisted family members on several other occasions. I decided to take my vehicle to him to see if something could be done. Mr. Barrera and his service people repaired the panel. It was a job done to perfection! Not only did Mr. Barrera save me money but my seat looks like it did when I bought my vehicle. I highly recommend Mr. Robert Barrera as he will see that your job gets done to perfection! Mr. Barrera is a true asset to his employer, Caliber Collision. read more

Caliber Collision has great family friendly service! So professional. I went to the I-10 De Zavala location and they took great care of me and my car repairs. My car was in and out in 2 days and I was able to easily get my rental car next door at enterprise. If you want someone who will genuinely take care of you in a professional and friendly manner ask for Jamal Abed. He does absolutely great work and will take care of all your needs. He's very easy to get ahold of and will go above and beyond your expectations. He is the definition of great customer service. If you ever find yourself needing car repairs and are expecting top notch quality, I highly recommend Caliber Collision! You won't regret it. read more

I had an outstanding experience with Caliber Collision on York Road in Hatboro, PA. The office is clean, the receptionist is friendly and professional and was right on top of arranging the rental car for pick up. She had the paperwork ready as soon as I walked in the door. The technician walked my car with me within a few minutes of my arrival. I was kept informed of the progress and status of my repairs via text and phone calls. I was quoted a price for everything before any work was completed. They actually got me in a day earlier and went the extra mile to completely detail my car inside and out, plus added a bumper guard for me at no cost. I highly recommend this business. read more

Juan was great to work with. He found damage that I missed when originally filing my insurance claim and my car looks brand new now.He kept me updated throughout the repair process as well and my car was actually finished earlier than originally quoted. It is also a very convenient location as Enterprise car rental is in the same building as well. I highly recommend this location for Caliber Collision to anyone needing damage repairs on their vehicle. read more

My service advisor was Daniel, He is very friendly and quick to help. He kept in touch with me the entire time. Not only through phone calls but through texts with are very helpful with my busy schedule. Paint and body work came out great, car looks better than new. Daniel's attention to detail is immaculate even down to replacing my custom license plate frame. Very happy with my service. Thank you Daniel ~ Lauren & Stacy read more

The initial work Caliber Collision did on my car was good, however, there were just two items that needed to be adjusted. When I brought my car in again, Ralph Dorsey at the San Pedro location in San Antonio, attended to these issues promptly, professionally and with a wonderful attitude. He took the time to listen to my concerns and was able to have the issues resolved in a timely manner. read more

Awesome staff! Had an issue with my repair, but Orlando Gonzales took care of it with professionalism and efficiency. He had to order a couple parts, but kept me in the loop the whole time and installed the parts himself within minutes. Felt like he went out of his way to make it right. Thank you Orlando, I will definitely stay a loyal customer. read more

Alex at the front desk was awesome and super friendly. My Advisor kept me updated the whole time. I have no complaints, the team at Caliber Collision did a great job fixing my car, and it honestly looks better than before the accident. I'm not saying I want another fender bender, but if it happens, at least I know where to go. Thanks, guys read more

First time using their service and they were really great. Alex and Lauren Carillo gave excellent service. They were friendly, courteous and kept me updated on the progress and how the process worked. Definitely great experience and would recommend Caliber Collision. read more

Juan Rodriguez did a great job as my service advisor keeping me informed at each step. Even included photos of the progress. Delivered sooner than expected which was appreciated. Look him up the next time you need repairs to your vehicle. Vehicle looks good as new!! read more

From start to finish the staff and technicians were great! With text updates and their attention to detail second to none. They did a fantastic job on my corvette. A special thank you! to Paul Hernandez and Caliber Collision. -tmoralez read more

Juan Rodriguez provided me with great customer service. He kept me informed throughout the entire process. Juan made the entire repair experience a good one. I would definitely recommend Caliber and Juan to anyone in need of repairs. read more

I have a mint condition very rare model Cadillac which I was hesitant to find a shop to work on. The production manager noticed the damages on my vehicle and took great care of me. Color match was amazing and service was outstanding. read more

I recently went in to get an estimate about a minor collision I had. The work came out great and I was very happy with the estimator, Juan. I have taken cars here before and have always had good results. read more

Such a great location to go to. A great team with great service. As soon as I walked in the door I was greeted and helped right away. Definitely will be recommending people. read more

Manager and crew went out of their way to provide superb service in a timely manor. I have and will continue to refer my friends and family.

Everytime I bring my vehicle to Caliber Collision, the can expect the best service around. There isnt anyone else who compares.