Received exceptional service from all members of staff (Jason & Aaron at the front desk, Carlos the lot attendant) and in particular my estimator Victor Valenzuela. Victor kept me up to date on the details of my car repair, after my car accident, and provided me with confidence that my car would be repaired the right way, the first time. They were even helpful enough to give me a lift to and from work in Downtown, when I dropped my car off. Great professional, and smooth service. Would highly recommend. read more

My SUV was hit at night in a parking lot, I called Caliber, explained the damage and electronic complications and was encouraged to get the vehicle to them. It sat for a week and a half in a back lot and eventually went to the Porsche dealership as Caliber was unable to deal with the error codes and, apparently not interested in doing the body work or replacing a damaged light. I understand they do good work but I have no "work" on my vehicle to base this on, just phone calls with a half dozen people. read more

The location off of Harmon Road and Presidio Shopping Center is top notch! Streamlined, no hassle process with excellent work quickly once the incontrollable repair backlog of vehicles processed through. Everything was explained and followed through. Price was right for all the self-inflicted wounds I had put my 2017 RAM through. Will definitely return and probably to the Caliber Car Care which is just across the street from Collision. Thanks. read more

I got a flat right in front of caliber collision and luckily Edgar and Bobby were there to help me out. They were able to install my spare and get me back on the road within 15 minutes! They helped me out of the kindness of their hearts i would 100% recommend caliber collision to anyone I know that gets into an accident. Best customer service. read more

We have used this San Diego (downtown/Little Italy) location of Caliber Collision for more years than I care to admit. Professional service, accurate estimates. Our latest was an insurance claim, and they handled everything completely, so that I was not surprised by anything. Car returned when promised, clean and ready to go. Repairs looked awesome (minor, but still, there's always a possibility to screw something up). Everything as promised. Will continue to return here. Isaiah is awesome. OH, and someone from Caliber called me almost daily to tell me progress on repairs (took about a week). Smilin .... read more

It has been six months and I still don't have my car. I was given a few deadlines for my car to be returned and neither were met. We're waiting on parts, I Google these parts and went as far as to adding my credit card information, and was given two weeks delivery. But, six months waiting on the same parts is unreal; your company is in 40 states--did anyone think to reach out to the other Caliber Collision businesses in the other 40 states to local whatever parts you're waiting on. After several calls for follow up and status, No response and still left in the dark. Rather than admit, you're not able or capable of repairing my car, like another company did in the past,--don't accept it and let me take it to your local competitor. Everything can't be about a easy pay out from the insurance company. This goes against what the company stands for and their reputation. "We will communicate with you throughout the repair process, so you know exactly what is happening with your vehicle." When my vehicle is finally returned to me, I will never use or recommend Caliber Collision at 1411 West Palm Street San Diego, CA 92101 to anyone. Save your time and car, get your car repaired else where. You're better off going to fast food restaurant for a quicker repair, at least they get your food in three minute. I am disappointed and it saddens me that this organization doesn't met their own mission. read more

Federico obviously works for AAA, not the customer. I was hit by a AAA insurance member. AAA had me go to this Caliber, because it is one of the only Caliber's that has a guy that does estimates for AAA. In the process of everything, Federico tried to argue with me, telling me that I shouldn't worry about the damage to my rear tail light because he'd "seen worse damage to that area on other cars". Um what? Don't try and explain to me that I shouldn't have my car fixed because other cars are totaled. To make matters worse, he put a minor fix in the estimate that didn't address the tail light issue. Don't go here. They work for the insurance companies. Not the customer. read more

My boyfriend recommended this location to me after my headlight got smashed in a minor collision and I had to replace it. I didn't have a lot of money to spend on the issue, and was nervous that a shop might try to upsell me on the superficial damage around the light, but these guys are very honest and treat you like a neighbor. Service was quick and efficient. I would definitely come back for any issues in the future. read more

Story goes like this...I'm walking to my car in the work parking lot. See a note on my car and thing one of my prankster co-workers left a fake love note for me. Turns out a girl was parking her car, nailed the back and side of mine on the way in. I didn't even notice it. Bless her soul, she left her real info and I made arrangements to take my car to Caliber Collision Center in Middletown/Little Italy. I had an appointment first thing in the morning. Paolo looked over my car, made his initial recommendations based on a thorough inspection. Within a week, I had a fully replaced left rear panel, new rim, new end cap and matching paint. These guys did a great job. It looks like nothing ever happened to it. I would definitely recommend bringing your vehicle here for any repairs. They were quick, courteous and did a great job! read more

Freddy and everyone at Caliber Collision are the best! I was in a fender bender (ahem, NOT my fault) and Freddy quickly got me in to do an estimate, coordinated with the other guy's insurance company, kept me abreast of how the "fix" was going, and was just all around a great person to work with (especially since I have not had to deal with this kind of situation before and had no idea what I was doing). Good location too.....right near an Enterprise and, even better, a Birdrock Coffee! Gotta stay fueled ;) read more

After getting sideswiped by a teen in an SUV texting on his cellphone I had to deal with getting my whole ride side of my car fixed. The staff at Caliber were very nice and tried to keep me in the loop on why things were taking much longer than they should. But to be without your car for 3+ weeks is crazy. The work was done well although as I had mentioned to the staff that the car was making a loose clicking sound coming from the bottom of my car. Of course they never heard it but as soon as I drove it by myself ...there it was again. Didn't take it back as I didn't want to deal with the rental car bullshit anymore or being without a car again. **Thanks I guess, Caliber Collision in La Mesa for letting me know I posted on the wrong location. How you knew my last name and what I drove is puzzling and creepy****** read more

After 13 years of driving without accidents...I finally harnessed my inner Asian and somehow ran into a concrete pillar at Mission Valley Mall. Solo. Cue the sad music... Dealing with my insurance company was way more of a hassle than dealing with CCC. I was skeptical in dealing with a body shop who is contracted with my insurance company. One week later, my car was good as new and they even washed my ride. AND! they did some detailing on the inside (vacuum/ some shampooing). I was amazed when I got my baby back. The staff (I had Jorge) was extremely helpful, professional, patient and friendly. If I paid out of pocket, it would have been pretty pricey. If you're looking for cheap, you may want to shop around. Keep in mind, you get what you pay for. CCC did an excellent job in body work. My special paint color was matched perfectly. The two negative comments I have is all the paperwork that's printed. I drive a Prius for God's sake. I'm green. I'd rather have copies of the documents emailed to me. Hopefully they can make that an option in the future. Second, the online appointment center does not apply to this location on Kettner Blvd. I'm a late night gal, so it's easier for me to make appointments online. But, ya still get the 5 star review CCC. You won me over. read more

I HATE HATE HATE getting anything done to my car, because I always feel like I'm getting cheated. Well, since drunk girl's insurance, not me, was going to pay for the repair, it didn't bother me that much. The claim hadn't been totally worked out on drunk girl's end, but Caliber: 1) fixed my car quickly 2) got me to Enterprise to get a rental car 3) got me from Enterprise to the shop to pick up my car 4) worked it out with my insurance agent so I didn't have to call him to get the rental car approved before I dropped my car off 5) touched up some other dings on my ol' beast for free 6) gave me a bottle of paint to touch up the other dings that are sure to be coming! They were super nice at a time when I was not at my best, since I hate parting with the ol' beast, even for a few days, and they did a flawless repair. Thanks Caliber! Knock on wood that drunk girl doesn't rear end me again, but if she does, I know where I'm bringing my car. read more

I brought my car here for repairs after another car sideswiped mine. The staff is very friendly and had Enterprise come pick me up to get a rental car. I was told the work would take 3 to 4 days, but I didn't it back until the afternoon on the 5th day. When I called to inquire about the status of my repair I was told they had called me and left me a message the day earlier. I never got that message, so I'm not sure what happened there. When I arrived I was told everything would be ready, but the paperwork was not yet finished so I had to wait about ten minutes. However, the work was flawless and the cost was less than my original estimate. Additionally, they washed my car, which I appreciated. read more

I took in my 2020 Honda Accord for repair on the bumper and the experience from beginning to end was great quality of service and highly recommended for anyone looking for a repair! America at the front desk was very helpful and was training someone at the same time as giving my husband and I the best customer service and answering all of our questions. great multi tasker! I loved her energy! Daniel is the gentlemen that did the repair and I couldn't have been more satisfied with the work. He kept me updated throughout the two days he had my vehicle and explained in detail the repair process. 10 stars!! read more

Although I had bad experience with Caliber Collision I do appreciate my service advisors honesty when she informed that my car kept getting delayed because of all the tow trucks that have been arriving. Even though I had a scheduled appointment, my car sat there for over a week without getting touched while other cars that arrived on tow trucks were given priority. Again, I had a good service advisor who tried get my car serviced but unfortunately she does not control the dispatching. read more

The parking garage at my apartment building is small (review: McClintock Warehouse Lofts), and out of the 70ish cars that park there, I was arguably the last survivor. Basically, every single other car has side swiped, bumped, jumped, or scraped their way in and out every day. One fateful morning, I met my demise. The entire passenger side of my car was beat up. Stressed, pissed, and annoyed, I found Caliber Collision was a few blocks down the street from where I lived and bonus points for being an accredited USAA body shop! I was able to schedule my estimate for later that day and Guillermo was waiting with open arms when I arrived after work. Every single person at Caliber flashed a smile and said "Hello" and I was offered beverages and popcorn by the front desk woman at least 3 times! Impeccable customer service. Anyway, after about 20 minutes, my estimate was complete and Guillermo showed me the itemized list of repairs that were needed and walked me through all of the nitty gritty details of each line item. This is honestly more than I can say about most other repair shops or mechanics that I've been to... I brought my car back the following Tuesday and was assured it would take about a week. I got a call that Friday with an update (previous issues were identified and repaired, Caliber repairs are insured for life, etc etc) and was told my car would be ready on Tuesday--exactly a week as promised! Unfortunately, I was out of town for work from Tuesday-Monday, so my car had to be stored at Caliber. Fortunately, they didn't charge a storage fee! Again, another pleasant surprise from this place! When it was all said and done, the estimate was spot on, despite the little additional work that was required, and my 12 year old BMW looked brand new. Seriously, I should scrape the other side to get it to match this flawless craftsmanship. The price was great, the service was above average, and the flexibility was exactly what I needed in a body shop. I can't say enough about how satisfied I am with this Caliber location! read more

I took my car in to get a dent repaired on Tuesday and got my car back on Friday. Came back because of the awesome service I received in 2011. + dropped it off first thing in the morning and was in and out in 10 minutes. + estimator was really friendly and explained everything + the mechanic happened to come out and look at the dent as well and was really helpful. Side note: his name was Brandon and he looked like the kind of guy soccer moms go home and fantasize about while downing a bottle of wine in a bathtub. + At the end they gave me a cookie when I picked my car up. read more

I chose Caliber Collision Center based upon the reviews I read here. So I guess I shouldn't be surprised at how great they actually were. They were presented with an unusual repair situation and went above and beyond in making sure my car was brought back looking better than ever. Also, their handling of the insurance nightmare couldn't have been better. Though the final product of a repaired car seems the most important criteria, there were the other details I appreciated. Every single employee I encountered (even if not working on my car) was kind, friendly, and helpful. When I called in, I was promptly and courteously routed to Grant or John who were very willing to explain everything to me. When I arrived to drop off my car I received the same great service. They offered refreshments as we waited for our ride to pick us up and even had a movie playing to entertain my young daughter. You must be looking at these reviews while trying to decide on a place to take your car to. Call these people. Their team of professionals make an unfortunate situation much more tolerable. Additional recognition needs to go to John for deciphering my license plate message:) read more

Had my front bumper and hood replaced here after a minor SNAFU from my poor neighbor. These guys are great. They were quick to make an appointment, kept me updated the entire process, arranged for a rental car and even dropped me a name for another guy to help me out with my air conditioning. This is the second time I've had them do body work on my car and both times were quick and painless. They definitely have customer service as one of their top priorities! read more

I am writing this review to highlight the excellent customer service I received last week from Paula and David. I brought my Fiat in to get an estimate for repairing some dents and scrapes to the sides of my car. Paula was very friendly (both to me and my pup), clear with her communication, honest, and solution-oriented. I could tell from the get go that she was looking out for what was best for me rather than squeezing $$ out of me. Wow... that alone is so rare these days. She asked David to come out and see what he could do about cleaning up some of the scrapes to make them less visible. And he worked some magic! Right there in the parking lot, he made one of them completely disappear. And the other one, he definitely improved it, although it was too severe to fix without more involved work. They were both so kind and helpful, I left feeling reminded that there are super good humans in the world and they're not all out to get my money. Thank you both so much :) Based on this experience, I would trust Caliber with working on my cars any day. read more

I got in a fender-bender and they took care of everything. They are a preferred partner of State Farm so they handled the claim and set up an appointment with Enterprise for a rental car. Great service and they actually finished on time. My only complaint is about the follow-up customer survey. They kept calling and waking me up before 7am even after telling them twice that I live in SD, even though my cell number is on East coast time. You'd think the fact that this place is in SD would have been a clue. read more

A freak incident at a car wash left the roof of our new Altima dented. AAA recommended Caliber. I know why! Laura in reception was professional and friendly every time I called or walked in. Alex prepared a thorough assessment and quote. The car was ready a day before the promised date and looked brand new when I picked it up! So happy and impressed with their customer service, the quality of their work and their follow through! Even got a little bottle of touch-up paint for little chips and nicks! Laura, Alex and the Caliber team are awesome! read more

See all

Nobody wants to have to use the services of an auto body shop. That means that you've had your car damaged. Nobody likes that. You especially don't like it if you've moved recently and don't know a good body shop. I got the name of this place from my insurance company. But if you've got to get your car repaired, this is a good place to go. I came in on Monday, and the service adviser I worked with met me first thing in the morning. He told me what they'd have to do, and told me he'd have an estimate to me by the afternoon. Estimated time of delivery was maybe Thursday, definitely by Friday. I got a call that afternoon, and he gave me the price, and I told him to go ahead and take care of it. When someone gives you an estimate of delivering your car to you on Thursday, and you get a call on Wednesday afternoon telling you it's ready, that's a big plus. I couldn't get in to get my car on Wednesday, so I did it today. The car was perfect. It was like the incident never happened. And they washed the car, treated the tires, and vacuumed the interior as well. When the service adviser pulled the car around, there were a few water spots. He cleaned them off before turning the car over to me. How good did my car look? Let's put it like this. When I was pulling out of the Caliber lot, a guy with a Ferrari waved me in. He pulled next to me at the stop light and said "that's a nice looking car." That's the kind of work they do. read more

I have brought my car to this location two times now. I drive a Prius and California drivers seem to either not see it or aim for it intentionally. Guillermo, with the glasses, has worked on my car both times. I cannot say enough good things about him and Caliber in general. They do a great job and they go out of their way to make sure the job is done correctly to the customer's satisfaction. I know I have personally been a pain and Guillermo dreads seeing my Prius but he is always super helpful and polite and I super appreciate him and the staff at Caliber. read more

I was nervous about taking my car in because I never know if they're telling me the truth about what needs to be fixed. I read the reviews of Caliber on Yelp (and it was also recommended by State Farm) and decided to go there based on the glowing reviews other people gave it. I felt comfortable with them right away. He took a look at my car and let me know exactly what they could do. He ran an estimate that was exactly what the total ended up being. They had my car for 4 business days, but they did such a wonderful job I had to give them 5 stars. I had a huge dent in my driver's side door and I was afraid the whole door would need to be replaced. There was also a small dent in my bumper that they took care of. They kept me up to date with the status of my car and let me know right away when it was done. Such a great experience! read more

Guillermo was the absolute BEST!! Even though the insurance company was slow to pay (surprise, huh?), he stayed on top of them every step of the way, updating me on the progress. And when my car came back, it looked not only better than when it had been rear-ended, but BETTER THAN WHEN I BOUGHT IT NEW!!! I recommend Caliber to all my friends and associates looking for an auto-body shop. BRAVO!!! read more

With a small exception, overall really thrilled with my experience with Caliber Collision! Specifically, I want to give a huge shout out to Joel who went out of his way to help me find workable aftermarket parts at a cheaper price, and negotiated a discount with his manager. Joel single-handedly turned an incredibly bad and stressful situation into a really good one and I could not be more grateful. Joel was also great at communicating every aspect of my repair. The additional wash and vacuuming wasn't a shabby add-on either -- not only am I more than satisfied with my repair work, getting into my newly repaired and washed car was a true joy. My only criticism is that originally Caliber lost my car! The tow driver dropped it off and left the keys with the car, but no one at Caliber processed the car, and so my repair etc. took two extra days and a moment of panic (when I called and asked how my evaluation was going and they told me my car wasn't there). Hence, 4 stars instead of 5. read more

Caliber collision little Italy went above and beyond . Not only did they fix every last detail of my vehicle, The customer service was incredible. From Brenna at the front desk to Grant who called me every few days with updates and dealt with insurance and rental car details for me, to Guillermo who explained the lifetime warranty on work, to the manager SAINT John who walked to get me gas when my truck ran out as I was leaving... I couldn't have been taken care of any better. I will be back for all of my autobody needs ! Highly recommend. read more

I trusted my 2002 Mercedes Benz convertible to these jokers. They had my car for 2 months before providing State Farm with a quote. They did thousands of dollars of extra damage by cutting the hood off of my car unnecessarily as they left the key out in the rain and ruined the $270 key . They broke my headlights ruined my battery and refuse to pay for any of it. I am suing them in small claims court in January 2015. Save yourself the hassle have your car fixed at the dealership if your insurance covers it. This is the worst company I've ever dealt with! read more

Caliber Collision - This is what it look like when I brought it to caliber collision. This is what they gave me back two months later. - Body Shops Near Me - San Diego, California

See all

I'm not a frequent "yelper" - I certainly use it to find a great place to eat or the best bars, but I can't say I contribute to the reviews themselves. In the interest of passing along great finds however, I couldn't not share this gem of an Auto Body Shop on Kettner. Let's start with the fact that I called out of sheer desperation yesterday morning (Wednesday) at 8am explaining that I just had to get in for a quote before Thursday night. I was immediately booked in the following morning at 8:30am. Godsend. Now I arrived 30 minutes early today and instead of being asked to come back at a less ungodly hour, I was offered coffee and water - if I had wanted to get coffee, I wouldn't have had time because I was immediately approached by the kindest man in the world who told me he could help me right then. Fernando is an actual angel. He took a look at the damage on my car and honestly told me that it would need to be replaced. I asked if he could, in the meantime, pop the missing piece of my bumper back on so it at least looked presentable for the time being. He immediately got under the car and fussed with it for a good 20 minutes - and let me tell you, it looks damn near perfect. All the while he talked me through what he was doing and told me about himself and his family - making me feel comfortable, a rare feeling at most Auto Body shops I've visited. I can honestly say I've never had an experience like this at any other shop in California. If for some reason, you do need to see a specialist, Fernando will make it the most positive experience you could have. And for the record, Fernando has two beautiful pre-teen girls so be sure to give him some trouble, 'cause he certainly isn't getting enough at home ;) read more

We had a bunch of work done on our brand new Honda Accord Hybrid by Caliber Collision last year after being hit by someone running a red light. The had the car for a few weeks and did great work. They were completely professional and kept us updated the whole time. Just this week, I took that same car back in to have them investigate a rattle that could have been related to the original work. It turned out to be unrelated, but they still addressed the issue at no charge. They now have a lifetime customer. read more

Caliber Collision is one of the preferred repair shops through USAA Auto Ins. Their service is friendly, efficient and complete. Definitely USAA quality. My precious Marshall (my truck) came back to me repaired with a brand new bumper and as clean as when I first drove him off the lot. Their communication was on point, keeping me looped in on every step of the repair. read more

After my Mini Cooper was manhandled in a car accident, I had it towed to Caliber for repair. The front left side of the car was essentially crushed and I thought for sure that it was beyond repair. The front tire was crooked and seemed to cling on at an abnormal angle. My husband was the major point of communication with Caliber. They were very communicative. The car was at the shop for approximately a month. Apparently, they needed to keep ordering different parts, which then took time to come in, do the labor, etc. As my patience started to wear, the car was finally ready. Imagine my delight when I saw my car and it looked brand, spanking new! It literally looked like nothing had ever happened, not even a scratch. It was a complete 180 from the time that it was towed to the shop. Caliber did a beautiful job. And a year later, my car drives good as new. I'm still really pleased with Caliber's job on my car. read more

Exceptional service and commitment to getting my car repaired and looking better then I remembered. They worked very well with USAA, in which whom recommended me to this collision shop. It's near downtown so long drives through greater SD. You get courtesy calls of your car's status every Tuesday and Thursday. Great quality work along with quality service. read more

I thought my service was great, and I used an insurance claim, so I have no thoughts on the price. HOWEVER, my car left their lot with a flat tire from a nail. Since they had the car for 3-4 days and the tire was only beginning to flatten, it's safe to say that this happened on their watch. However, they offered nothing towards fixing my tire (?!?!) Also, they forgot to fix my license plat light and I had to be notified by the people that eventually fixed my tire. At least when I went back for that, the workers did that for free. read more

Human feces all over their building when I came up and no appointment available to do a quick estimate. Really?

I managed to scrape the back panel of my X3 - just a scrape! I called Caliber and got an appointment. Mary took very good care of me - surveyed the damage, gave me an estimate of both cost and time right then! She arranged for a rental immediately. She called to keep me informed about the progress of the repairs. What great customer service!!! To make the saga even better, my car was ready DAYS before expected. Everyone I met there was professional, informative and friendly. They have a friend for life - I recommend this place whole-heartedly. read more

I usually don't go out of my way to post my 2 cents on yelp...but in this case, I had to. First and foremost, Fernando's customer service was exceptional. He was honest and put me at ease when it came to making decisions about my repairs. He called me almost daily to keep me posted about my car and the entire repair was faster than I had expected! The entire team at caliber is very nice and accommodating and they did a wonderful job making my car look brand new again! Caliber will be my go to place If anything should happen to my car again. I will recommend this shop to my friends and family. Thanks Caliber! read more

Charlotte is amazing! She made the entire process so easy and was very helpful and caring! This is a good place and i will refer more people here! read more