I just had some some work done by Isaiah and the team here at Caliber. I'm very happy with the service and job done! Isaiah went above and beyond in customer service and kept in touch with me the whole time! They got the job done so quickly, which I'm very thankful for! I definitely recommend Caliber Collision. Great work and thanks again!! read more

I had a Valet company damage my brand new AMG GT. It looked like a minimum 3-5 day job, but Caliber did it in one day and under budget. They even dropped off my car at the office what service. read more

Victor was outstanding when working with my specific situation. He was patient and very willing to get the transaction right. I have a 2014 camaro ZL1 that looks better than it did before I brought it in. read more

I am very happy with the quality of the work they did on my car. They also called me to update me on the status. I will definitely refer this place to friends and family . read more

I needed some body work done on my Prius and found Caliber Collision on my insurance preferred list- so happy I picked this spot. Frederico did the initial assessment- prompt and on point with the estimated cost and time for repair. They provide drop off and pick up service which made a big difference when coordinating with my own work schedule too- I wish I could give an extra star for just how accommodating they were. Both Frederico and Augusto provided excellent care and communication throughout the process, and most importantly, the repairs are perfect! read more

I had the most outstanding customer service experience here. My car was hit while parked outside my apartment and when I finally tracked down who hit my car, he was uninsured. That was compounded by my insurance company being extremely difficult to reach. Guillermo Serrano who was in charge of my car's repairs seriously went ABOVE AND BEYOND the call of duty for me. He teamed up with my partner and I reaching out to the insurance company multiple times each day. Leaving voicemails, trying to problem solve, and he was ultimately the one who was able to get my adjuster on the phone for the info we needed to move forward with the repairs. My insurance company was only able to provide me with a fraction of the money for the repairs. Guillermo drew up multiple proposals for me giving me options of how to stay within my budget. I wasn't able to pay for all of the repairs that I needed, but when I got my car back, you would NEVER know that. They made my car look beautiful on a shoe string budget essentially. So, not only was the customer service amazing, the actual body work was outstanding. I can not recommend this shop highly enough. If you have an opportunity to work with Guillermo Serrano, he will help you navigate any challenges that come up in the process. Great experience. Great service. Great outcomes. read more

I ended up getting rear ended on New Year's Eve so it was a less than ideal start to the New Year for me. Luckily the driver that hit me had insurance and their insurance wanted me to get an estimate here. I called and made an appointment easily. Isaiah was the one that gave me the initial estimate and he was very friendly and easy to work with. I was happy with my initial experience so I decided to make it simple and just get my car repaired here instead of going to my normal shop. I brought my car in on a Monday and they told me it should be ready by Friday if there was no additional damage under the bumper. When I dropped my car off, they even offered me a ride home. Isiah kept me updated throughout the process and called me once or twice a day to let me know what was going on. They were able to complete my car earlier than expected even. The pick up process was simple and the bumper looked great. I hope I don't find myself in a situation where I need auto work again, but I will definitely come back here if I do. I can't recommend Isaiah and Caliber Collisions enough. read more

Worked with Fernando after an accident. The service was quick, professional, and communication between the rental agency/insurance agency was very easy and hassle-free. I'd recommend their services to anyone! read more

Caliber Collision was referred to us as a USAA preferred repair shop. My experience has been horrible! I brought my van in for an estimate and was told I would be leaving it to be repaired afterwards. However, I had to return a week later because they were filled to capacity. Really?? I returned the following week and was assisted by Guillermo. Guillermo couldn't locate the estimate that was completed the week prior and had to complete a new estimate. I was told that he would contact me before the end of the day to inform me of the damage. I didn't receive a phone call. I called two days later and was told my van would be ready at 530. I I let Guillermo know that I wasn't able to pick it up and he said I would be able to pick it up on Saturday from 8-12. I asked him what time Enterprise Rent a Car opened up and he called me back to inform me they opened up at 8 am. I returned my rental car and boy was I surprised when I returned back to Caliber Collision at 11 and there was no one there to assist me. I contacted the national service center and received a call back from a manager who apologized for all of the miscommunication and misinformation, but I am still unable to pick up my van until Monday. I am not pleased at all with my experience at Caliber Collision and USAA will also be getting a phone call on Monday, advising them of the horrible experience I had in getting my car repaired here. Bottom line, if you want poor communication and have to deal with someone completely incompetent, the Caliber Collision located on Kettner (Little Italy) is the place to have your car repaired. read more

These guys (San Diego Caliber Collision) did a great job, after Caliber Collision in San Juan Capistrano didn't. I got rear-ended on the 5 and of course my insurance company wouldn't tow my car back to San Diego. I ended up having Caliber in San Juan Capistrano do the job. (BTW..Tanya Hay at Caliber San Juan Capistrano was awesome!) 4 weeks later, and taking the train up to pick-up my car .....it was just okay, even though it had been there for 4 weeks.... I find some blemishes in the repair area and things that were not repaired that should have been, and explain to them I will have the rest done in San Diego...as I'm driving back to San Diego, I'm almost home... and the Check Engine light goes on in my car. Grrrrr...I'm kinda angry at this point. My car goes to Caliber on Kettner Blvd. immediately. John Resko took good care of me. He found a piece from the other persons car wedged somewhere under my car (opps..how did Caliber San Juan Capistrano miss that?) and replaced the things that the San Juan Capistrano branch of Caliber failed to do. A week later I had my car back looking pretty and running great! Thanks San Diego Caliber and thanks John Resko! read more

Very friendly staff! Someone hit my car while it was parked on the street and left the bumper scratched up. I stopped in and they quickly removed the paint transfer and offered a quote for repairs on the spot. read more

I can't say enough about how awesome these guys are! Their customer service and level of work are as good as it gets! I dropped off my car at the Mission Bay Dr location, which was the closest location to where I lived, for a front bumper that had been dislodged and was coming loose. I was also looking for an estimate on a rear backup sensor on my rear bumped that had come loose and was now inside my bumper. I was taken care of by Paulette who said that the work needed to be done at the Palm St location but that I didn't need to drive but that someone would come and pick it up for me. She was great with coordinating it to match my schedule and extremely nice! Augusto was the gentleman who picked it up and worked on the vehicule. He did an amazing job on the front bumper, washed and detailed the car (to the point where he placed all of my crap in the backseat nicely in an organized bag) and fixed the rear sensor free of charge!!! Delivered the car back to the Mission Bay location (even offered to deliver it to my address!!!!) where Paulette stayed after business hours for me as a result of running late from class!!! All I can say is that Caliber Collision not only does excellent work but has CLASS ACT people working for them! Thank you again! read more

Getting rear-ended sucks, from dealing with insurance companies to handling the repairs. Caliber made the repairs part a breeze, even enjoyable. They handled EVERYTHING! they dealt with the insurance and the car rental company. I appreciated getting updates on the progress of the repairs, it's nice to be kept in the loop. On top of that, the work they did on my car was fantastic, they even fixed some minor damage that was there before the accident. If you are looking for a painless process with superb customer service, Caliber is the place to go. read more

This was our family's fourth occasion to use Caliber. Three times in North Park and this time Downtown (North Park transferred our car to Downtown becauuse of the nature of the repairs). They always do excellent work. In particular hats off to Guillermo Serrano for keeping us informed throughout the repair process and to the team for beating their estimate for repair time, even though they had to get a part from overseas! read more

Completely disappointed is an understatement. The only company able to fix my car through nationwide insurance in San Diego metro through the "easy way" of not needing an insurance adjuster and quotes and whatnot. Finally decided to go through this company and their complete rigid answers were not helpful. Yes my car is fine. But you know they left adhesive on my trunk from the painting the painting they couldn't possibly be paid to do others. I will NEVER. Go through this company again. I didn't want to in the first place but easiest made sense. Horrible horrible experience and I will never ever recommend read more

Idiots work here. I came to get an estimate on a bumper repair and was told on multiple occasions "we are too busy" and "it will take 3 days to get an estimate and you will need to leave your car here." If I could give negative stars I would. Even after saying we would pay the bill ourselves and it wouldn't go through insurance, they still said they wouldn't provide an estimate. If this place didn't rely on the checkbook of insurance companies, they would be out of business. If you are free some day and want to experience the worst of customer service go see Josh or Alex. These guys should be working in a reclamation plant not customer service. read more

My actual comment is more about their customer service. I called to have an old bumper removed and a new one installed. From the get-go, the girl on the phone was not friendly. When I asked her what time they closed and my story, she sounded like she wanted nothing to do with me. We had to order our bumper from our dealership because the car is so new nobody but Toyota carries it. Long story short, they don't do services where you would bring in your own parts. You have to purchase it through them for their company to install. =T read more

Horrible! The center in PB is horrible to work with. My car was broken into and the entire dash console had to be replaced so I understand that it took some time for parts to come in but here is what has me upset about this place: 1. I was without a car for 2 weeks while paying for a rental because they are SLOW. Even with parts in hand, they take forever to do the labor and finish the job. 2. ZERO communication with the status of my car over the entire 2 weeks unless I called them. They need to be proactive with updates and seriously lacked the communication needed. 3. When I was finally able to pick up my car, I waited on the curbside for 40 min until finally I went back inside to ask why the hell the delay! 4. When I got my car, there were STILL parts missing so for the past 4 weeks, I have been driving around with wires hanging out and knobs on my air conditioner missing. 5. I had to call to ask if the final parts came in after going 2 weeks without any update from them and they said they "just came in" which I believe to be a lie. I think they had been there and just never bothered to call. Why should I believe them to be honest at this point?! They were supposed to have a mobile service come and install the last trim pieces to my console within 48 hours yet 5 days later, I get no call to set up the appointment for the mobile mechanic to come out. I had to call again and finally complained to a manger and he had a DIFFERENT guy contact me to install the parts. I was unable to meet him the same day so he said he would come out the NEXT day. The mechanic called me and said he would have to cancel our appt because Calibur Collision had him doing a lot of other work in another area of town and couldn't get to me today. ARE YOU KIDDING ME?! You would think after my complaints directly to management they would have marked my installation as high priority but the mobile mechanic just shrugged me off and said he'll get to me as soon as he is able. In summary, I STILLL do not have a completed car and it is 6 weeks after the initial incident. This is beyond unacceptable and I hope no one goes to the PB center. read more

First let me say this is the first time in a pretty long life that I've had to deal with a body shop so maybe they are all like this.....I want my rating to reflect I'm "neutral" on this place as it gets good marks for the repair and price but fewer stars for customer service. Had someone back into my grill so the repairs seemed pretty minor: replace the grill and the VW emblem in the front of the car. Caliber seems helpful or relentless in pursuing your claim (depending on your perspective), calling me at least 3 times to schedule the estimate. When I finally called the lady back, I told her it seemed like a minor repair and I just didn't want an estimate, I wanted to get if fixed. She told me I would have to wait an extra week until there was an appointment available "when they could do the work." Fine, I'm in no hurry. I schedule. I bring my car in on the appointed day bright and early at 8:30. I meet with the estimate guy. I tell him I want to get it fixed but I also have some prior rear bumper damage that I would like fixed. How long will it take? Three business days was the answer...Great! He'll get me an estimate. I pick up my rental car and go to work. Upon arriving at work, I receive two text messages: first was "thanks for trusting Caliber with your repair" Second was "we're going to be sending you your estimate and a survey via text" I think "Great!" this company's on it. End of first day...no text, no call, no word. Second day, by 11 a.m., no text no call, no word. I call Caliber and ask to speak to my rep. Yes, we have the estimate (why haven't I received it yet?) It will cost X to fix both problems. When can I have my car back "If we order the parts tomorrow and the dealership has them, probably by Friday." Friday? A) why aren't you ordering the parts the second after I've authorized the repair - why would you wait til tomorrow? and B) what happened to three business days to get this all done? I realize the three business days means "after we get around to ordering the parts and they get here." I tell my guy, look, I'm renting a car at my own expense....it doesn't seem like it should take that long. Well, he says, we might be able to get it down Thursday....maybe..." I realize he's saying this just to placate me and Friday should be the earliest I should expect my car. Wednesday goes by...no text, no call, no word. Thursday goes by, no text, no call, no word until around 2 p.m. when he calls to get an authorization for another part. He tells me my car will be ready tomorrow (Friday). Friday comes around and it's around 3 p.m. and haven't heard from anyone. I call him and ask him when it will be ready. It's Friday afternoon and I need to plan to get downtown with traffic and all. He needs to check and call me back but would I prefer to pick it up tomorrow (Saturday)? No, thanks but I'd like it on the day it was promised and I want to stop paying for a car rental. I bust my ass to get downtown, return the rental car and get up to Caliber. I wait a half hour for my car until they are finished washing it. Apparently it's more important to deliver a freshly washed car (interior was only marginally cleaned) than to have your customer get their car back in a timely fashion. I go over the repair with my guy...the repairs look great by the way...and he is in Mr Customer Service mode and of course ends by telling me I would be getting a survey and anything less than 9's is failing. I tell him I'm disappointed and frustrated by how long this all took. There is no sense of urgency with repairs here. Are you used to taking your car to a dealership or other repair place and having the repairs started that same day? Forget that here. Obviously the game here is to get as many referrals as possible from insurance companies, have people drop their car and let cars sit around on their lot until they get around to fixing it. Who's going to come back and take it away when you just want to end the inconvenience? Communication was lacking and the ability to set expectations was completely lacking. read more

Took my vehicle in to Caliber for auto repair through USAA. I was outside and watching the estimator do his rounds around the vehicle and he kneeled down and rubbed the paint off my vehicle from the other vehicle. I asked what he was doing and he said it looked like a door ding from someone else. I asked what he was talking about it was a new vehicle and I have pictures and videos of the accident showing where they hit and of the paint left by the other vehicle. He said "no I'm telling you it's fine". I wasn't willing to accept a new dent in my vehicle just because the estimator was lazy, so I called and reported it to USAA. Going with Fix Auto instead. read more

Calibar crashed my car at the facility while in for other work.Although they did fix the damage, a small windshield crack I had repaired and sealed a few years prior, had greatly extended under their care, and they did not stand behind that. I do not recommend this facility read more

My family has used this location and other Caliber locations throughout the years. We have always been more than satisfied in their customer service and professionalism that has put us back on the road with ease. read more

These guys were extremely courteous, communicative, professional and helpful. I GUESS my repair went well--it looks great for sure! But I'm confident that the customer service at Caliber was outstanding and worth hopping online to give a positive review. read more

A girl hit me in the parking lot at home. It left a scratch, but no denting. I have a 2012 Hyundai. At the recommendation of my insurance, USAA, I went to get an estimate at Caliber Collision. They were nice, but the estimate was insane. And, they wanted to keep my car for 3 days. No need. I will be getting it done for half the price elsewhere since I have a $500 deductible anyways. read more

Fantastic service, considering my shitty circumstances. I got into a really STUPID (but thankfully not terrible) accident and needed repairs done. Luckily I have USAA and they recommend places to get your repairs done where they guarantee the work. This branch of Caliber was the first one on the list, so I chose it. And I'm really glad I did! Friendly and QUICK. They quoted me 4-5 days to get the job done. I dropped it off on a Monday, and had it back in my garage Tuesday night! Plus they work directly with a branch of Enterprise down the street, who were able to pick me up and get my rental car with minimal hassle. Awesome! I would highly recommend Caliber. read more

Caliber Collision has the friendliest staff! My Civic was hit while parked in front of my apartment and they did a fantastic job on the repair! The even vacuumed the interior of my car while they had it! It looks amazing! I highly recommend them! read more

Like Lynne, my car also got hit outside of my apartment (I thought it was a sweeeet parking spot at the time) and I had the guys over at Caliber take a look-see at it. Even though it was a complete goner, the people I dealt with at Caliber actually made it a good experience. If any other idiot smacks into my new car and I need an estimate, I will totally take it to Caliber! read more

I took my car into CCC to get an estimate on a bumper repair/paint job. I live nearby and was the victim of a taxi hit and run one night while my car was parked. The staff at CCC greeted me kindly and the techs were fabulous. They looked at scratches and informed that they could scuff out the yellow paint. All of this was done for no cost. In less than 5 minutes, I had my car returned to me, sans yellow taxi damage. Thank you CCC! read more

Made an appointment that wasn't honored. The other gentleman who could help me was on lunch (sitting there looking at me). Next time I am deployed I'll be sure to let the enemy know I can't be bothered as I am taking lunch. I took off half a day to get stood up by some no load; maybe you can get good service, but be prepared to sit and wait USAA suggested their services not too happy. read more

I was in a pretty bad bash on the 8-W freeway and took my car here to get fixed. They went directly through insurance so I didn't have to pay the several thousand out of pocket. It took 8 days to fix, and they checked in with me to let me know when they thought it would done. They were so nice and incredibly efficient. Ricky was my contact for working on my car and was so understanding about everything. He even remembered the name of my Elantra and referred to her by it! Would recommend this spot here in a heartbeat for anyone with car damage. read more

Jeff went out of his way to ensure my wife and I had transportation this weekend! Good service!!

I brought my car in to Caliber Collision last week and cannot say enough about how great this place is! Augusto Lopez (Center Manager) and his team are the most professional, service oriented people you could ever hope to work with, and their work is the very best. I cannot recommend this business more highly for any body work you need to have done. I have been to Caliber Collusion with previous body repair needs, and my experience with Augusto has made me a customer for life. They go out of their way to make sure you are 100% satisfied. read more

Smooth and problem-free experience from start to finish. Fernando was honest and upbeat, which helped soothe the pain of the parking lot hit and run incident that put my car in the shop. He kept in close communication about the status of my car, and I received it earlier than estimated. The repairs were flawless! I would recommend Caliber to anyone! read more

I have been to Caliber Collision three times for work on my car. This most recent time spurred me to write my first-ever review on Yelp. The service I received was beyond phenomenal. Fernando, my collision mechanic, went above and beyond to ensure my repairs were accomplished promptly and made every effort to keep cost in mind. The quality of repairs was superb. I will continue to go to Caliber Collision because I know they will treat me like a valued customer and not just a check-in-the-box. read more

Pretty good service done on my car. Manuel, the agent that took care of me was patient and kept his word. They recently moved to another area and itis way better than before, nice and updated look! Receptionists are bilingual and very kind. read more

Unfortunately I can attest that Caliber Collision does a great job. They took great care of me when I had a little accident that did some serious damage to my new truck. Can't say enough about their professionalism. They definitely have this sort of thing down to a science. read more

This is the 4th time using Caliber Collision. Three hit and runs and one neighbor running into me. Each time they did great work. Their staff is friendly and professional. They constantly updated me on the progress of the vehicle and completed the repairs in a timely manner. They are the best! read more

I have had an unlucky year, I've wrecked once and walked out to my car smashed and not a trace of anyone or any vehicle it could be. Caliber collision has been awesome, customer service is great USAA approved them as a certified repair shop and they took care of the rest. It was as easy as two phone calls one to my insurance and one to caliber collision. Guillermo Serrano has helped me both times I've come to the shop and his customer service and professionalism is top notch. Thanks for the help dude, you guys are awesome. read more

Sometimes bad stuff happens so later you can see the good out of it. TLDR: Go here, they go above and beyond. Helpful and knowledgeable staff. They fixed my ride right + did additional small fixes not included / discussed + detailed the car. Details below: A lady hit me by jumping out from side aisles into the main drive where I have as much right of way as red and white and blue does on an American flag. As much as she tried to argue, I had the right of way. But she was cool about it (later). I was bummed out cuz I had no run ins for years and I had happy little car with minor dents and bruises. And it was like I had some special protection thing going on. But at least it wasn't worse, so I can't get too mad at God. God's awesome anyways and puny mortals can't argue in any case. Hartford was her insurance, and their adjuster / agent; and they approved of owning the accident. They had this place on their car repair hit list. Now I've read and heard the horror stories, yelp said Caliber was good, and other people said it was great, so I went here. Andrew was helpful and knowledgeable. Set an appointment and was there. Walk through the process. It took 5 days, but they had to get parts. He went into detail into the repairs so everything was crystal. He also was an import car fan and so we talked a bit about those (my car is Japanese make) But here's the cool part; the happy lady at the front desk also connected me to Enterprise once I took my car in. Also she went through the forms, but gave the quick explanation of the fine print (I took time to speed read the major parts). Yo, inside, they got a coffee station, it might have tea, but didn't try it out. They had movie style popcorn maker with popcorn. They had water bottles for the plastic ok health conscious (some health nuts freak out over plastics n PCBs and gas release etc), and they had Toy Story 2 or 3 playing to keep the kids occupied. Andrew also kept me appraised about the repair (and also Hartford as I called my contact to let him know, but he already knew), and anything extra. I got the car back. The repaired area was new. Not near new, or they got parts from the junkyard. But NEW. I didn't realize it at the time as I was late for work, so I went over the repair. Nice. Later I found out they did other things. The tires were cleaned. The inside was detailed. I had a loose door handle, and that was tightened (I knew how to do it, but I had to take the door apart), I guess they had to remove the door (to replace the side fender) and fixed it while that was occurring. Awesome! My head lights (the lamp covers) had this oxidation thing going (I was going to polish that off), they polished the oxidation so they look new. I wish car manufacturers would go back to glass or anti oxidized clear plastics for headlights . . . another thread lol. The fender (where the crunch and dent was) was new, I got a new bumper and they matched the paint (my car is old, so the paint is faded like a proper high top) as best as they could, the fender had a great new paint job (they had to match it to the doors, which look near new). My car loves me. Great job. But whats great was the attention to detail and the above and beyond which is really great. read more

Very professional, friendly, knowledgeable staff. My insurance co. sent me here, since some ignoramus in a monster truck, left his tire tread imprint on the back end of my car, pulling out of a parking space. My car needs a paint job anyway, which I plan to have done, later this year. So, Fernando simply polished out the scratches, used a little touch-up paint and I was on my way. Note: The parking area is actually in the alley, on the very right, after the shop and before the train tracks. read more