Embarrassed to say I come here more than I should , but none for anything was my causing. Coming here , I was the best decision I Could have made. Their customer service level cannot be beat , and their repair work is fast and high quality . read more

My experience with Caliber Collision was not great. It took 2 additional revisions (meaning extra back-and-forth commute and headache with rentals and insurance), to get a decent enough job done. I went through AAA insurance for this repair. - The original job's work was done extremely poorly: there were pin dots in the paint and a bumpy, thick, and scratchy looking wheel well. Repair work should be held to the same standard as OEM (or at least pre-accident condition), and this was far from it. - To their credit, they quickly admitted to the poor work and said they would take it back for revisions. - For revision 1, I was notified at 4 PM that I would need to pick my car up by 5:30, so I was forced to go within the hour. The revision was substandard, and there was no manager present for me to discuss the repairs with. - The shop said I was forced to take the car now because it was "driveable" and that it would have to be "warrantied" at a later date. They only took the car back because I found a large pin in the tire that was not there before, making it undriveable. - Every time I came back, they asked that I take the car home and bring it back a few days later, which feels like a large inconvenience for the customer. - The shop asked me for my phone number when I dropped the car off, but kept notifying the old number on file for pickup. - The battery in my key fob was returned dead. I assume the body shop leaves keys in cars, and with a proximity lock this drains the battery The picture shows the initial repair that I was asked to take home. After two more iterations, they were able to deliver me a good looking repair. Thanks to Ari for working with me to try and come to a solution. In the end, I am happy with my repair, just not with the difficulty it took to get there. read more

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Very nice employees to work with. job was done in a timely manner at a reasonable price. I highly recommend this caliber -San Jose- airport read more

I want to begin by recognizing the front desk team--Veronica and Ari--who were consistently kind, welcoming, and communicative. They were the only positive part of my experience at this location. Unfortunately, everything beyond their service fell far below professional standards. My concerns began the moment I arrived. As I pulled into the lot, the employee overseeing my repairs, Al, stood outside staring at me while I parked and gathered my things. However, when I walked inside, he had disappeared, leaving the receptionists to call him repeatedly, even over the loudspeaker, before he finally showed up. From the start, Al came across as a shifty, fast-talking salesperson. During the parking lot inspection, he threw out a rough estimate of around $5,000 and said the total would likely increase once they saw the internal damage. That was understandable, but when I asked why certain items with no visible issues needed to be replaced, he brushed me off without explanation. He also asked about my rental situation, and when I told him my insurance didn't cover it, he promised--very confidently--that he would prioritize my car so I wouldn't have to pay too much out-of-pocket. He told me he'd start ordering the parts that Friday and to drop it off Monday, assuring me it would be done within a few days, Friday at the latest. He emphasized multiple times that he would "update me every step of the way." None of those promised updates ever came. After dropping off my car Monday, I heard nothing for days. By Thursday, I called and had to try multiple times before reaching someone. When I finally spoke with Al, he could not give a single detail about the progress and simply said I should expect the car back "next week." I reminded him that I needed updates to plan for transportation, and he again promised he would keep me informed. Week two was exactly the same. No one contacted me, so I called Thursday morning. After struggling to reach the shop yet again, Ari transferred me to Al. When I asked him how the repairs were going, he replied that they were "going great" and refused to elaborate. He said he would call me by the end of the day with an update--then never did. When I called back later, the call routed to Caliber Collision's support line. The representative was kind and apologetic, but there was nothing she could do. At my request, she said she would relay my concerns to management and that someone should reach out. No one ever contacted me. By Friday--now a full week past the original promised deadline--I finally reached Al, who casually said my car "should be done today." When I asked what time so I could coordinate returning the car I was borrowing, he initially told me not to worry and that he would "take care of it" if I just left the vehicle. When I explained the car belonged to my cousin, he backtracked and eventually gave a vague estimate of "after lunch... probably around 3-ish." When I picked up the car, I was shocked to find the bill had doubled from the original $5,000 estimate to nearly $10,000. When I later spoke with my insurance company, my adjuster told me the shop had never submitted an estimate--only the final charges--which struck him as unusual and against their typical procedures. Thankfully, insurance covered most of it, but the lack of transparency felt extremely suspicious. When I finally got my car back, the problems continued. There were sticky streaks on the windshield that hadn't been there before, and the next day I discovered that part of my gear-shift console was missing. The compartment underneath--something I had never opened--was full of grime, and items inside my car had been rearranged. I had no idea why the interior had been accessed at all when the exterior was the only damaged area. I visited again during my next lunch break and they quickly snapped it back to place, but I shouldn't have needed to in the first place. Overall, this location provided one of the most unprofessional and frustrating customer experiences I've ever had. Between the lack of communication, evasive answers, missed deadlines, questionable billing, and mishandling of my vehicle, I cannot recommend this shop. While I hope this experience is isolated, my advice is to save your time, money, and stress by taking your business somewhere else. read more

Caliber Collision - Streak of sticky residue on my windshield, smeared on the glass when I had to scrub it off. - Body Shops Near Me - San Jose, California

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They provided excellent service from the beginning to the end. My car was in an accident now it looks brand new

Had an issue with a repair. *Update - Received a call back from Manager. Had a very good conversation. He was considerate and professional and had a genuine concern for the issue. Will be bringing car back this week. *Final Update - Al Rodarte handled the situation. A professional at his job. read more

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Dealing with a car collision and its aftermath can be a highly stressful experience - and you want the best support you can get at this point. From your insurance adjuster, your auto body shop and who knows what else. And when it comes to getting your car back in order quickly - you can't go wrong with Caliber Collision!! I was recommended this business by the insurance adjuster and from the moment of setting up the appointment to picking it up after repairs, I can't say enough good things about them. A special mention for my mechanic Al - who is professionalism personified. Very friendly, very understanding and someone who takes a great amount of pride in doing a terrific job!! First of all - setting up an appointment to drop the car off. They managed to get me an appointment within hours of calling. So no stress of wondering when the process will get started, I know that my car is in good hands immediately. Dropping off the car - no condescending remarks, they are empathetic to my situation, they offer clear communication. They even called the rental company to come pick me up from the repair shop. Small things - but given the stress I was under, I really appreciated all of it. I get a link to check the status of the repair. Within 2 days, I get a detailed estimate of what repairs are needed. And surprise surprise, within a week the car is ready for pickup - I am beyond grateful for this because the car had some significant damage and most shops on looking at the pictures gave me a 2 weeks at best estimate for time. I go there and it's clear that my mechanic Al, takes a lot of pride in his work. The car is in tip top shape. They have gone beyond to leave the interiors spic and span as well. I am just thrilled beyond words to have my car back - and that too so soon. I hope no one has to deal with a car accident, but if you are unfortunate enough to be in that situation, you want the best by your side and these guys are amongst the very very best! read more

Have you ever went to a body shop that fucked up your car even more? Well don't go to this one. First of all they charged me a bumper and headlight for 2.5k on top of that another 2.5k just for labor like wth they told me that they would fix my car problems which weren't only the body work but the transmission. tell me why they just deleted the codes and didn't fix the issue at hand. second of all they told me to take my car to a dealer so it can get fixed internally but isn't that why my car was sent here in the first place? third of all when I took it to the dealer they told me that this place fucked up my oil which messed up my transmission even more ‍ at the end of the day this place is worried about getting paid then actually providing quality service watch out! read more

First time getting a vehicle fixed at this location and the service was fantastic. Al was who helped me and his communication and service was next level. He was always available and quick with solutions and answers. The team there really sets them apart from the other locations. read more

10/10 recommend this place. Huge shoutout to Ari, my amazing service advisor & the mechanics that repaired my Mazda car within 2 weeks! Ari was great with communication by letting me know timeline & status of my car, insurance info. They took really good care & looked brand new when I got my car back. Thank you Ari and Caliber Collision. read more

Was involved in a rear end collision and of course after longer then anticipated and received my vehicle, I'm not going to say disarray, but the screw that holds my trunk shut came out in a day. The seal on my door came off as well and to top it off my drivers seat was never even worked on. I would recommended you're a AAA customer and get referred here to just go ahead and look for the AAA collision repair shop. It's an only a few miles further. Oh and they forgot to put back my rear floor mats also. read more

My new car was slammed by a drunk driver and I was devastated. After dealing with the police report and insurance, I dreaded what the repair experience would be like, but Caliber Collision made it easy and painless. They took care of me and my car even when I walked in first thing in the morning without an appointment. Al did an amazing job with the repairs. Thank you! You made a terrible life experience so much better. read more

Caliber Collision - Body Shops Near Me - San Jose, California

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Amazing service. We had to replace our back bumper for our Kia Sorento due to an accident. Our service reps Michael and Courtney were considerate, nice, and no other word to describe exemplary. I will defintely go back if I need my car worked on. Thank you all for the amazing service!!! read more

Came here to fix my car after I got rear ended at a gas station. They were very responsive and always communicated with me about any updates. Everyone was friendly and helpful. read more

Caliber Collision - Body Shops Near Me - San Jose, California

Veronica and Al are great! Highly recommend this location! Our business was broken into and the crooks damaged three of our vehicles by trying to break into them. Caliber Collision @ Terminal Avenue was able to fit me in the next day, they expedited parts that needed to be ordered, and they completed each vehicle within a timely manner. They were even able to get me a better price on the repairs than what was originally quoted! I definitely recommend giving this collision center a try -- they are excellent! read more

I was assisted by Jose, Vero, Al, & Javier & they were all great! Customer service is great here, they did a great job with my car & were very informative about the repairs. I will definitely be coming back to this Caliber location! read more

Mike P. is an EXCELLENT Estimator !!! My wife brought the car to shop after the incident and Mike advised not to drive the car due to safety even though had been told to bring the car in early following week ! Of course we were very anxious and worried about the process thru insurance and rental car. Mike did a GREAT customer service to help us thru this experience. Many THANKS to you Mike ! You did a lot of extra steps to help us. Caliber did a wonderful work to fix the front and also the rear damage ( in previous hit and run). Will definitely come back to this shop location and look for Mike !!! read more

Caliber Collision - Body Shops Near Me - San Jose, California

Being hit by a drunk driver is never expected. Luckily my car was not totaled and Caliber Collision was able to get my car looking like nothing ever happened! I was updated on process of the vehicle while at their shop and was treated well during the whole process. Veronica was even nice enough to get me an Uber to help me get back home. Thanks again Al & Veronica! read more

Costumer service is great and always update me with my car repair. They took care of everything after i received my car, return my rentals.

Highly recommend this location! I had a car accident and had repairs done here in 2017. Repairs included getting my dog light replaced, and over time I noticed moisture was getting in and dimming the light. In 2023, I reached out and they replaced under warranty without issue. The service was fantastic and all staff were kind and welcoming. Thank you Javier and your team! read more

Caliber Collision is NOT a reputable business. Their token responses to terrible quality control are just token. They HAVE NOT RESPONDED to my emails and calls to take acre of the mold their unprofessional business caused when my car was left in their care. If anybody else out there has also sustained damage to cars left in their care please contact me for class action follow up litigation. Mold is a serious and deadly issue that they are NOT taking responsibility for and I will make sure they are held accountable. read more

The service was great, and the quality of the repair was excellent. After picking up my car, I needed a small additional adjustment. The manager was very kind and offered to come to my place to help set it up. read more

I had a collision with a deer in 2020 and had significant damage on my front bumper and fender. My insurance had recommended Caliber Collision for a quick turn around and convenience of locations nearby. Mike was able to help me with a quote early on with exact details and breakdown on what needs to be repaired. Javier's work done was quite detailed and pretty much immaculate. Very glad to have been pointed to Caliber for these repairs, their work came with ease of mind in a stressful situation and with a quick turnaround. Jessica was extremely helpful and friendly during my initial call and visit! Definitely would recommend! read more

Caliber Collision - After - Body Shops Near Me - San Jose, California

I was referred to this shop by farmers insurance. Mike walked me through the entire process, and answered all my questions or any concerns I had. I am overall very pleased with how my truck turned out. I would highly recommend this shop for any autobody work. read more

Caliber Collision - Body Shops Near Me - San Jose, California

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in 2020 my vehicle had been serviced for damage to the driver side, as of 2024, the work was coming off and was in need of fixing, I took advantage of their life time warranty, while in the end, my vehicle was serviced and fixed, the process was rather complicated because of one person, VERONICA. Shes their "floor manager" (she's literally just the front desk lady lol) I showed up without an appointment to have my vehicle looked at since the work was coming off, Veronica was the only person in office, I tell her my situation and why im there and she insists shes UNABLE to do anything about it without a manager looking at it.(note: im doing a 30 minute commute from san martin) I tell her im not from nearby and if shes able to provide pictures to the manager so that i could avoid having to come back and forth. She tells me the manager is only available from 9am-11am which is clearly a lie, who works 2 hours??? anyways..... i had no time for about 2-3 weeks to come in that early so I attempted to call the office about 6-7 different times until VERONICA picks up , I asked why it took so long to pick up and her response was "Oh, i remember you." she remembers me but never decided to help me out????, she waited for me to contact them, great. I decided I was tired of playing her games and contacted corporate which pointed me out to their regional manager JC, JC assured my vehicle would be looked at by him and Terminal Ave's Manager Javi (i know so many managers) and he sets up an appointment for me to be taken care of. I dropped off my vehicle and it looks great, but apparently I was supposed to receive updates throughout the process which guess who was in charge of it? yikes VERONICA. anyways, im not bothered but I thought id share my experience since VERONICA wanted to be so difficult. I'll definitely change it to 5 stars if shes gone. Javi and JC thank you for providing the service you provided and for making my car look brand new DONT LET VERONICA TREAT YOU LIKE S*** read more

Last month I got rear ended and I took my car to Caliber Collision to get my bumper fixed. Mike helped me, he was very responsive, professional and has a sense of urgency. Everyday I got an update on changes and eta. He calls me before I even get a chance to reach out. Now that's a great customer service. They fixed my bumper as promised except for one minor thing which was the sensor for the trunk. Due to Covid deliver date was delayed. I picked up the car before the sensor was replaced. As soon as the part was delivered Mike called me to picked up my car at my house and in 2 hours he brought it back fixed. He went above beyond. With my busy work schedule I didn't expect someone to do that. I really appreciate everything that Mike and his team has done for me. They deserve 10 stars. It didn't stop there, yesterday I was driving on the freeway when I noticed I got a flat tire. My next exit was near Caliber and the first thing I thought of was to go see Mike to see if he can lend a hand. Mike wasn't around but I was greeted by Alexis. I asked her if someone can help me put on my spare tire and I was willing to pay. She didn't even hesitate. She went outside with me to check my tires. Then went in to the shop to ask Jerry to help with the tire. In less than 5 minutes they got it done, like it never even happened. Alexis stayed outside with me and Jerry the whole time. I have roadside assistance but I know it will take them an hour to 2 hours to send help and I was going to be late for a very important interview of my life. Alexis and Jerry came to my rescue that day. Because of them I was able to make it on time. They are my Hero. Thank you so so much. I really appreciate them going above and beyond. They didn't have to help me but they did. We need more of this human kindness. God bless! read more

Caliber Collision - Body Shops Near Me - San Jose, California

Everyone at this shop were very helpful. The repairs were preformed to the highest standard of quality. The staff is very professional.

Last week my car got broken into & my car windows in particular were bashed in & the a-holes left a huge mess in my car. My husband has gone to this Caliber Collision many times & they have always taken good care of him so naturally he referred me to them. Let me tell you, the whole process was seamless! Big shoutout to Anthony (he does the estimates I think) & Maria (front desk)! Just got my car back today thanks to Anthony. He was kind enough to drive to my work place to swap out my rental & drop my car off because my work hours conflicted with theirs. NOW THATS WHAT I CALL DOOR TO DOOR SERVICE! You guys are the best, thank you!! read more

Took my Avalon 2013 for estimate few days ago. Mike, the estimate specialist was very professional, patient, friendly. He kindly explained me everything about my car condition, repair, allover process itself. He is a brilliant employee. Really enjoyed the service Tnx Mike! read more

It was awesome to work with them. They fixed it as brand new. Mike and Ruben are the best people to talk. Highly recommended!! read more

I don't write a ton of reviews, but I had to make an exception for Caliber Collision! Mike was extremely communicative, professional, and timely in repairing my car and coordinating with my insurance (shout-out to USAA) after I got into an accident. He even went above and beyond and polished out some scratches I had on my car that were unrelated to my accident! I would 100% recommend this shop if you are looking for a body shop in the San Jose area! read more

My insurance, AAA, apparently has access to their appointment system. AAA scheduled an appointment for me for today to get an estimate which I thought was great since I didn't have to call to schedule an appointment myself. So I showed up at the appointment, checked in, and I was asked to fill out a form. After a few minutes, the receptionist told me that they cannot help me since they were all booked and do not have any availability for another 3 weeks. WTF??? They sent me about 3 email reminders for the appointment, made me drive there and made me fill out a form just to tell me that there was nobody available to help me??? DON'T WASTE PEOPLE'S TIME! Why even give AAA access to your appointment system if they need to call first and confirm if the date and time that they scheduled is really available, and what kind of crappy appointment system do you have that cannot block out times that you are not available? read more

Had a small collision and used my insurance recommendation which was Caliber on Terminal. Called very last minute before the holiday and dropped off the car last minute too. Great staff. Good communication on the phone and in the shop. Was amazingly surprised that even with the holiday the car was ready in about a week. Clean Great work Great detail on what the car needs Amazing checkout 100% recommend read more

I was rear ended and needed my bumper to be repaired ASAP. I took my car to Caliber Collision and it was such a great experience! Super easy and fast process. I spoke to the front desk staff who was very friendly. She said I could email my estimate ahead of time to speed up the check In process. The general manager was very helpful and answered all the questions I had. Definitely went above and beyond to help me since I didn't know too much about what I was doing. Excellent service, very efficient and took a huge weight off my shoulders. I was very happy with my bumper when they were finished. I definitely recommend this auto body shop and will recommend to my family and friends. Thank you Caliber Collision team! read more

I got rear ended and my insurance told me I can go here to get it repaired. They did everything in a quick and timely manner. Kevah (sorry if I spelled your name wrong), did an excellent job communicating with me. They did a great job fixing up my bumper. They went above and beyond what was expected of them. Would 100% recommend this place to everyone regardless of whether or not you've been in an accident. read more

Was put in a horrible situation after my car crash and the front desk and writers here were nothing but communicative, sweet and professional. Would recommend this shop to anyone in the same situation. read more

I called in to the shop today to get my kids light fixed on her car and the young man let me come in and helped me right away. I have been coming to this shop for 3 years to get my teenager car fixed . The establishment is ran nicely. read more

Messed up my car driver front side fender, needed a fast quote and repair before returning to work,and Ruben Higareda and the team at this site make it happen,it is my only car and need it to drive to work, recommend this place highly read more

The manager Anthony is so helpful and his staff is always so professional. Anytime I've taken my car here it is returned back to me in a timely fashion and looks fantastic. I won't take my car anywhere else! read more

I had two different purposes for why I took my car to get fixed. The prices ended up being a lot more than I anticipated but I am so impressed with how the staff here took the time to help me. They helped bring down the price by a significant amount because they knew I was paying out of pocket. I am so grateful for the staff here, especially Kaveh, who took the time to communicate and explain everything to me with much patience. My car looks and runs great again! read more