Every shop, mechanical, body, tire, car wash(!) has someone responsible onsite to evaluate drive ins, right? Not in this mass produced, low wage employee, single business model company. 1) I have to make an appt. 7 days out, to see an estimator, so I can make another appt. to actually have work done. Now who ultimately pays these people's salary? The customer. It seems that one would want to put that customer first. Nope. Customers serve at the clerk's convenience. 2) One size fits all. "We can't even evaluate your vehicle unless you have an insurance claim.". Really? 3) So, not willing to give up, even though I am being encouraged to leave, I ask for another branch of this obviously oversized chain, if they have an estimator there. The clerk tosses a menu card at me, after circling the next nearest outlet. I call. They hang up, when I ask if they have an estimator on site, today. Having 1/2 century of working with business to business models, me thinks Caliber deals only with insurance. Me thinks between the two, one price (no matter how high/low) fits all. Because, Caliber no doubt, serves the insurance company, customers are an inconvenience. The insurance company passes all costs on to the customer, who cannot complain. Read my reviews. You'll be treated a lot better at Bodylines Body Shop on Winfield. 7/22 read more

The best customer service of body shops EVER! I bumped into a pole and my door was awfully dented and scratched. I chose Caliber simply because it was on the partner list of Ameriprise, it has good reviews and it is at a convenient location. However, the service is beyond my imagination. The process from estimation to car delivery is really smooth. The staffs, especially Maria and Kaveh, are all super helpful and responsive. They updates you every step of the progress. They communicated nicely to the insurance company. They were ahead of schedule and the work is beautifully done. They even painted my scratched front bumper free of charge!!! What's more? Since I couldn't make it to pick up the car, they offered to bring the car to me - how awesome and thoughtful!! Highly recommend this place. read more

Great work on a rear bumper paint job (White Mercedes E350). The color-matching puts Maaco to shame, as does the lifetime warranty that they offer. They also cleaned the vehicle inside and out before I picked it up. My new go-to for paint jobs and possibly even collision work (if ever needed). They work great with insurance claims. Would highly recommend. read more

I just wanted to thank the Entire caliber team here for the work they did on my car! I Needed a lot of paint work/dent removal and they did Fantastic work with the paint and detail, my car has never looked this good before. Thank You Ruben and Team I would definitely recommend! read more

Please disregard last review. Terrible job and I am unhappy with the repairs. After further review of my vehicle looks like there was more damage after their repairs. read more

I feel like I need to write this review in all caps just to emphasize how AMAZING, PROFESSIONAL, and just AWESOME these guys are. My husband got into a little accident and of course, filed a claim with insurance. He found Caliber after doing some research and off we went to drop off the car. From the moment we stepped into the office, we were greeted by the friendliest associate (wish I got her name) but after my husband's little mix up on the appointment, she handled it with incredible professionalism and kept things moving. I had to tell her how great she was at her job because she was that good. Then we get introduced to Mike who would be handling our case and our repair. O.M.G. He is THE BEST!!! Extremely detailed at answering any questions, including insurance questions, and when we came back to pick up the car, my own car had a flat tire. He was gracious to check it out, get on his hands and knees to see if I had a nail and if he could help me. This wasn't even the car they were servicing! And the car they did repair? INCREDIBLE. Everything looked brand new. They NEVER try to upsell you or tell you that you need more repairs than necessary. I would go to them again and again (well, hopefully we don't have any more accidents) BUT if you are looking for a repair shop, THIS IS YOUR PLACE!!! DO NOT LOOK ELSEWHERE! read more

My car was hit outside of my work pretty badly. Went to Auto West Collision and had a nightmare of an experience, I was referred to Caliber Collision by a coworker and they did a fantastic job. Communication was great and the work looks awesome. I am a commuter so it was important to get my car back in working shape. I am extremely happy with the work and the facilities! Thank you again read more

The shop did an amazing job repairing my vehicle I brought it in due to a small accident and they took care of me i couldn't believe what an amazing job they did I will definitely bring my car again if I ever get into another accident because of how easy they made everything thank you again caliber collision team read more

I had been dealing with an insurance company that was dragging their feet in fixing my car. Mike was able to get my estimate approved and the service completed in a fraction of the time I had been waiting. Alexis and Carmen were knowledgeable and helpful. My car door was replaced and the car looks perfect. I was very happy with the work and being allowed to leave the rental car with them when my car was finished was the absolute cherry on top of my wonderful experience. Thank you! read more

Exceeded my expectations! This was a AAA recommendation when we had to get our bumper repaired. We were rear ended. Argh!!! I received an email confirming my estimate appointment within minutes after speaking to AAA. The estimate took minutes and the repair was done in a day! Our original time frame was 2 days and I thought that was good. They repaired the scratches and dings as well as the damaged area and I feel like I have a new car. It's beautiful now! Wow!!! read more

Caliber Collision - Body Shops Near Me - San Jose, California

9/9/16- the day I picked up the car As I was in the lobby waiting for my car, David asks me if I want to take a look at my car. As I follow David, he tells me THE DAY OF picking up the car that there is something different about the replaced headlight they have ordered. Why didn't you tell me this a WEEK ago when the headlight came in? As we approached the car, I saw that he had ordered the 2011 headlight. I told him that it was 2011. David said no it is a 2012 in a tone where it sounds like he was right. I explained to him that I know my car and that the headlights are not a matching pair. David then questions me if the headlight that was not damaged from the accident was even OEM. I told him I have the paper works on the recall that was serviced by Lexus themselves. Hell, it's even in their computer system. This was not what I expected from a person who is supposed to be "restoring the rhythm to my life." He then tells me it's because of my VN number to why they received the 2011 piece. and that he didn't know which one to choose from because there were 6 different headlights that popped up. That shouldn't have mattered if he looked into 2012 models. That was the whole reason WHY I specifically explained the situation to which headlight to order on. I guess he didn't really understand and lied to me just so I can leave my car at Caliber Collison instead of taking it elsewhere. After turning my car on, I noticed that the headlight daytime LED strips (daytime strips that Audis have in their headlight) was not on. I turned on the fog lights and only one was on as well.. I tried to show David but he kept telling me they were on without even looking. I then did a walk around of my car to notice that they installed my driver-side sideskirt wrong as it pops out and that they was a chip on my passenger-side sideskirt. I tried to ask David how did this happen. David basically just looked at me and tried to avoid it. "Let's go over the repairs done on your car" he says as he completely sways away from the situation. After going over the repairs done onto my car, we moved my car into the shade to see if the lights were working. Nope. Told you David. David called for a technician to look at the car. The technician understood why the daytime running lights & fog lights work on the passenger-side as they needed to remove the bumper to address the issue but he was confused to why the driver-side daytime LED lights didn't turn on as they did not touch it all during the repair. David then questions me if the daytime running lights even worked in the first place. I told him I have a bunch of people that can vouch for my headlights. I even have pictures of my car with those daytime LED strips turned on. I questioned if it was from the accident and he straight up said "No." I then asked David about replacing the mismatched headlight. David told me no and that I would have to run it until it fails, then they would be able to replace it for me. At this point I felt like David could no longer help me... I told David that I wanted to take my car home. Again, when wanting to take my car back, David finally steps his game up and offers to return the mismatched headlight for the proper headlight if I provided the part number. It's sad that I have to get to the point of taking my car back for him to do the job right. After discussing the situation with a friend, insurance, and my dad I decided that Im taking my car home. Before going back into the lobby, I was on the phone for a good period of time trying to discuss my options. Upon entering the lobby, I told David that I will be taking my car back. David then questions me why. David told me that the center manager is looking for me and that I should stay in the lobby until he gets back. David also advised me not to go back or talk to whoever on the phone... Robert, the center manager, had to step in. He addressed the situation and what he will do to resolve the issue. Robert was extremely professional and made me feel confident in Caliber's ability to bring my car back to its actual pre-collision state but I had to temporarily turn down his offer as I am waiting for options from my insurance. read more

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Brought my GMC Yukon here to have the driver's side door replaced. Kaveh was able to complete the job in just a few days, which was great. The whole team here is very helpful and it is obvious that they like their job and that they want to make their customers happy. Kaveh Mesbahi does awesome work and pays attention to the small details and when I got the truck back, the whole truck had been detailed and looked even better than it had before the damage was done to the door. Super happy with Caliber Collision! Highly recommend! Big thanks to Kaveh & the Caliber Collision Crew! read more

Taking your car to a body shop is usually not a fun experience, since it means something is wrong. In my case the start of the experience was no fun at all: someone smashed my window. Caliber did a wonderful job making the experience a lot better. Robert really went above and beyond for customer satisfaction. He kept us up-to-date about the procedure -- with other shops I'd always had to call in myself. He was knowledgeable and friendly but didn't have the sale-y tone or manner. There was a lot of broken pieces inside of my car. I was taken away when Robert told me he took it to an upholstery place for a thorough cleaning. It was also extremely nice of him to offer buffering for some scratch on my car that happened during the break-in but not covered by the insurance company. Of course it's not just great customer service. The job itself was done timely and perfectly. I'd highly recommend this shop. read more

This is one of the best place .. what a customer services and very well professional staff . They treat every customers like family members. And I am very much impressed with one of the his service advisor name Anthony Garcia. Really really nice Person and the way he treated my case and my car was really really amazingly.it this service center look like corporate office. No noise no nothing and offering free coffee and cold drinks .i would definitely like to give more then 5 stars and hope all the car repairs stores need person like Anthony Garcia .. this place is very near to my location and very easy to find. and very reasonable prices of labour charges and parts .. in future I would definitely like to go again there if needed and finally I found the place where I can go blindly and recommend to all our group and my family member .. great team work .. keep it up Nimesh N Sutaria read more

After hearing a weird scraping on the freeway I pulled over and found the nearest auto body shop. Anthony from Caliber Collision was quick to take a look at my car and pull off the engine cover so that it was not scraping on the road. His team took less than 10 minutes and returned my car. Fast and easy service and also extremely friendly! Definitely coming back here when I have any auto repair needs! read more

I could give this place 0 stars I will! I took my truck to get fix in November and still having problems with it! First my insurance pay to replace the damage parts with new ones and what a surprise when I suppose to pick it up, I found out that they put the same parts but charged insurance for new ones thinking that we weren't going to noticed! I refused to accept the poor quality work they did so they had to fix it again with an attitude!!!!! My truck was there for almost 2 months and at the end is still giving me problems with alignment! I called them again and let them know what the problem was and just received a bad customer service making me feel I was trying to get something free!!! I just called the insurance and ask them to refer me to an other shop since I don't want to be dealing with this people and I can't not even trust the work they do! I do not recommend this body shop! read more

We were very happy with Caliber Collision! Robert was very helpful and professional. He kept us well informed with what was going on with our car. And, they did a very good job in repairing our car. He saved it from being totaled. Highly recommend this shop! read more

Came in on a Monday with pretty bad damage from a hit and run which stretched about 2-3 feet long from my rear quarter panel and bumper. My car is black so it was extremely noticeable and I was concerned whether or not it was fixable (or maybe I was just being super anxious lol). My service advisor, Kevin, took a look at it and told me everything that needed to be done. Throughout the week, he updated me on the progress which made me feel comfortable & relieved! By Friday, my car was all ready to be picked up. My car looked BRAND NEW, as if the hit & run had never happened! It was also nicely polished :) Thanks Kevin and Caliber Collision! read more

Was told my car would be done in 2 days and it was. I was helped by Chase and Jessica. They both were great! The car came out perfect! I was helped by Jessica before and was very satisfied again. Thank you read more

This place is a hidden gem: tucked away in the middle of a noisy industrial area, but with lovely and professional people working inside. They were honest and clear upfront, kept their promises and timelines, and did a very high quality job. Thank you David, and everyone who touched my car! read more

I do not believe it gets any better. Caliber Collision on Terminal Ave, SJ recommended by my AAA insurance. The staff greeted me upon entering. The accident was nerve-racking​ enough, it was a pleasure having a knowledgeable​ team assist me. They performed a high-quality job. I asked since I had a new headlamp if they could buff the old lamp so the light output would almost match. No problem, no extra fee for the request. Now the old headlamp looks almost new. Two days after pick-up noticed steam kept appearing inside new headlight during the day. I called them, no argument, no grief. They ordered another headlamp, then​ called when ready to swap out. Waited about one week for new headlamp to arrive. I love it when a company stands behind their work !!! I'm sooo happy... read more

I had my car fixed by Caliber at Terminal several times already (bummer I know!) and they always did a great job every time! Anthony was my service advisor since my first repair and he makes sure I am updated all the time and all my queries are answered. Glad I found my go to shop now! They do take good care of your car - plus they will bring it back to you washed and clean and ready to go! read more

Anthony helped me twice, he's super helpful and always keeps us up to date. Really honest and the team there does a great job on the repairs. They even offer a life time warranty. I had a honda pilot, 2016 and it looks just like new now! read more

I brought my Ford Explorer into Caliber to have the logos and rims painted black, and they look amazing. Ruben helped me out, and he was timely and extremely professional. The overall service I received from Caliber was exceptional. My car was in and out of the shop in less than 2 days, my car was super clean when it was returned to me, and I appreciate the COVID precautions they are taking. read more

I was very pleased with the work performed. I brought my truck in for two separate issues and was very satisfied with the results. In addition, they are courteous and prompt. I read more

Superb and timely service. My car looks better than new. I highly recommend CC on Terminal; professional and precise.

High quality professionals who do a fabulous job at detailing and repairs. Been here twice for repairs after collision. Was recommended by my insurance provider. Always got repairs done before time and with total satisfaction. Their customer service is the best and they do an excellent job of keeping you informed. read more

I did not have any problems at all dealing with them. They were very professional and attentive to all my needs. They gave me options to choose from and explained the advantages and disadvantages of each option. This helped me a lot in making my decisions. All the staff there were very polite and friendly. The repairs were done well. I have no complaints. I felt very secured that everything would go well and it did! I receive regular updates of my car repair from my phone. I like that. Although the time to get my car repaired took a little bit longer than anticipated, it was worth the wait. read more

I am late on this review but had to say, this was an amazingly good experience with a perfect outcome. Robert Tran took care of everything on my Yukon Denali XL that had been hit and the right side wiped out. From the 1st meeting to follow-up calls and email, to picking it up, it was just great! The front office was friendly and people even in the shop as you're walking through, say hello. The Yukon look fantastic and all is well. Thanks so much Robert and crew!!! read more

Really solid team over here, brought my car in for AC and headlight repairs and got my car back in a very prompt time(and washed!). Happy with all the services this team has provided read more

I dropped off my Mazda CX-9 on 3/7/16 monday with the front passenger door which has a big dent and the door handle caved in. Also it was mentioned few scratches on the passenger back door. I got a call a week later on 3/14/16 monday and it was ready to get pick up. I was amazed how the quality work they did, it looks like new as far as the door repair is concerned. Also thank you for the car wash done inside and outside. I salute Robert and Kevin for the excellent and professional job done. Highly recommended for repair job. Another satisfied customer, thank you. Ed R read more

Everyone at this location is so friendly! Their customer service is great & always kept me updated with how things were going with my car repairs. They were really fast on getting my car in to start the process. I also like that they drop you off to the car rental location & you're able to leave the rental at the shop when you're done with the repairs. They've worked on my car twice & both times the process was a breeze & they got the job done super quick. Got my car back with a fresh wash & detail as if it were brand new. I made the mistake of going to a different auto body shop that I was not happy with & the whole process took a total of 2 months since they had to redo their fix. Won't make that mistake again & will continue to come here for any repairs. Also I may add, due to the hardships of people being out of work during these times because of COVID, they even offered to defer payments on my deductible which I thought was very considerate of them. Overall, I would recommend this place for any car repairs. Thank you so much for getting my car fixed stress free! read more

I just picked up my car up from Caliber - they did a phenomenal job. They even washed it and did a full interior detail. I was shocked! :) Very impressed. read more

I was extremely satisfied with the service provided at Caliber. I've taken my car to several auto shops and this was by far the best workmanship and customer service yet. Thank you Ruben and team for great service. read more

Robert and Johnathan were by far the most professional serviceman I have ever dealt with (that includes 20 years of going to BMW and Mercedes dealerships). They went far past the scope of work to make my baby look whole again. Whilst waiting, they even gave us popcorn that was freshly popped. They now have a customer for life, that is of course, if another person hits my parked car! read more

Worse service ever! Since the ownership changed the service is horrible! Dropped my car off on a Tuesday to have a new front bumper replaced and did not hear from anyone for a solid week. Called them the following week and the bumper was still waiting to be painted! Seriously....a week with my car just sitting there! Unacceptable! read more

Take your car to this shop when you need a trust place: staff is very friendly, willing to help (I know nothing about car). Shop is nice & clean, they also update your car status daily. Great place! read more

I can't believe it, but the whole experience was awesome! The service is so good there that you feel almost happy you got hit (but not hurt, of course). A truck hit my car when I was coming out of the car wash. (How ironic...right?) Good thing, my family and I were not hurt, just our bumper. Anyways, the insurance company had us come to Caliber Collision and they were fantastic. We were able to get a rental car while they were fixing my car. When I went to go pick up my car, I saw that they actually cleaned my car and even offered to return the rental car for me. LOVE THEM!!! I hope I don't have to get my car fixed again, but will definitely refer all my friends, family and Yelpers to them! read more

Having a hit and run occur is frustrating enough, but as someone who pays good money for insurance, this is when I expect the problems to end. Unfortunately that wasn't the case in my experiences with Robert T, the advisor at Caliber Collision here on Terminal. Upon arriving, my "appointment" time was missed by about 20 minutes when I had to wait. I was very specific that I was on a lunch break and would come back later if that would help but was told it was just be a couple minutes. When Robert finally decided to address me after walking past me several times avoiding eye contact, he was very short and brash. Instead of looking at the full scope of the damage to my vehicle, he just kept telling me just to take the cash over and over again. He had no interest in repairing my vehicle, which confused me, as they are a for-profit business. My bumper was hanging lower, but he refused to include this on the estimate as he "would have to take the bumper off" to verify that. Maybe you could, if you weren't trying to weasel out of doing anything in the first place. I don't make a habit of frequenting body shops, but this was such a poor experience that it merited a review. read more

Collision Caliber was amazing with my car repair. I was sent there by my insurance company and so happy they did. From the very first moment I stepped into their shop was greeted by the front desk lady (sorry can't remember her name). She was nice a pleasant. Guided me on what to do and brought over Robert, who took it from there. He inspected my vehicle, listen to my requests and in no time got me on my way. Simple, easy and fast. They kept me up to date on progress of the repairs through my preferred method which was text messaging. Provided me an estimated date of completion and beat that by 2 days. On pick up day all went as smoothly as when dropping off the car. Fast, easy and simple. The repair was perfect. I was concerned about the color matching and they did a great job. All in all, A+ on all aspects of the business. read more