This is the second time I had to bring a vehicle in for service. I had my Lexus repaired here fist and the did a fantastic repair! My Ford Edge was side swiped by a VTA Bus and got the driver side mirror. Brought it in to Caliber talked to Manny and Dave they did the estimate it got approved they ordered the parts. When it came in they called and said when do you want to come in and get it done I said when ever you can do it, he said today I said sure "now that's fast". It took an hour half to do the install then they washed the Edge and done. Manny and his crew are great! You can rest assured that the job will be done well! So if you want good work and good people, Caliber Collision is the place to come. Thank you, Manny and crew Marty and Fatima. read more

The work done on my car was excellent. The technicians did an amazing job, and I'm very happy with the quality of the repair. Based on the workmanship alone, this would easily be a 5-star review. Unfortunately, I'm giving 4 stars because of the customer service at the front desk. I believe the receptionist's name was Diana, and the experience was disappointing from the moment I walked in. There was no greeting, no "hello" or "how are you?"just silence. She never smiled, gave very short responses, and it felt like every interaction was forced. First impressions matter, and the front desk sets the tone for the entire customer experience. While the repair team clearly takes pride in their work, the customer service at the front desk does not reflect that same level of professionalism. I hope management provides additional customer service training or considers placing someone in that role who enjoys interacting with customers. Again, I truly appreciate the excellent work done on my vehicle. My only complaint is the lack of basic courtesy and professionalism at the front desk. read more

Thank you Manny and your team for making the repairs on my vehicle as painless as possible. You and your team took care of every detail from start to finish. Highly recommend Caliber Collision in Willow Glen for your Collision Repair needs. read more

Manny was awesome. He will work with you and not promise anything out of his reach. My car was done with great quality and quicker than the original expected time. read more

Poor quality work. Went in for from en damage and paint quality was the worse. Brought it in to redo paint on it and when I got it back still not right. From end was put in wrong does not look like how I brought it in looks worse. No point in brining it in again and loose my car for another week. Going to just live with the poor quality of work and for choosing them. Was told I would get a call back to make it right and it's been weeks. They just don't care once they are paid for work: I guess you get what you pay for and that's cheap paint and labor. read more

David and Manny, were absolutely amazing. The work ethic is absolutely professional they go over and beyond. All employees say hello, good morning, did some one help you, I was offered coffee, the doors were opened for me, it may not seem like much but after worked a 12 hrs shift it means a lot. Thank you Caliber Collision for making this effortless. read more

So, I'm leaving this review because of Mani. I came to Caliber Collision for a repair after an accident, and I gave my car to Mani. I never ask what's going to happen to my car because I have complete trust in him. I know he's a repair expert who really restores the car to its original condition. I wanted to thank Mani, Caliber Collision, and his very nice staff. Manni is always kind to me and always makes the car look great. read more

We've always had a great experience at Caliber. Not only do they fix our car's issues, but they go the extra mile - such as taking off an old sticker when I mentioned having to remove it. Most recently, they replaced a low-beam light bulb that had gotten burnt out in a fixture they're recently replaced - fixing the light bulb for free. And they always return the car more clean than we left it! read more

I had the pleasure of working with Manny and Joe, and they were outstanding throughout the entire process. They kept me informed every step of the way and communicated clearly from start to finish. Once my car was deemed a total loss, they even went above and beyond by removing my aftermarket wheels and reinstalling my OEM wheels. Working with the two of them made everything simple because they took the time to explain each step of the process, making a stressful situation much easier to navigate. read more

Overall smooth experience. Updated throughout the whole process of my repairs and excellent work.

Fast and efficient service. Car looked just like new when we got it back. Great experience!

These guys are just incredible. David was my service manager. The work was completed to very high standards and David and the team were very communicative throughout the process. There was one issue that cropped up where they could not find the right part. David went above and beyond to call nearby stores, found the part 30 minutes away and kept the delivery date. Highly recommend working with them. read more

Service was great! I worked with Nema, Jose, and Christina. All of them were approachable, knowledgeable, and helpful. The only reason I didn't give them a 5 star was because my lights were flickering fast and that wasn't the case when I first brought my car in. When I had called in immediately after I picked up my car, they said they couldn't see it until the next day even though they didn't close for another 2 hours and I was already down the block but they still told me to come back the next day which was a huge inconvenience being that I had to reschedule my work meetings when I already had to do that the day of pick up. Once I came in the next day, Jose was very empathetic and was able to fix the problem. The light bulb wire wasn't plugged all the way and it took them 5-10 minutes to fix it. Besides that hiccup I'd still recommend them! Christina is also awesome!!! Keep your hair fabulous girl! If I ever need service work done on my car again I'd come here. read more

Caliber Collision - They did a great job fixing this! - Body Shops Near Me - San Jose, California

See all

I recently got into an accident and needed my car repaired at asap. I couldn't be more satisfied with the experience here at caliber collision. From the moment I walked in, the staff was incredibly welcoming and professional. They took the time to explain what repairs my vehicle needed after the accident and provided a detailed estimate. I was well taken care of by David kim and he made sure my car was ready on time and with a full breakdown of my service at pickup. read more

Caliber Collision - After - Body Shops Near Me - San Jose, California

See all

I had an excellent experience with Caliber Collision. The team was professional, efficient, and kept me informed throughout the entire process. My car looks fantastic, and I couldn't be more pleased with the quality of the repair work! read more

Sadly I got in a small accident but Manny and his team at Caliber made the process of repairing my vehicle easy and quick. My vehicle got delivered before the estimated date. They put attention to detail, quality work. Thank you again read more

I was treated like family. They took care of me and my car. Got it back looking better than before. This shop is amazing

Sometimes its isn't just about the result but the effort that was made. I had a very unusual circumstance. The grille from my Infiniti QX-50 was special. Factory option package where the grille is muted chrome to match black wheels. The problem was this part doesn't exist on the Infiniti parts list. I know I tried to find it myself. I could not. Caliber went above and beyond trying to get me this grille to have my car look factory. I think they ordered 8 different grilles from Infiniti. Sadly 1 grille showed up muted but it was cracked in the shipping. The grille was not Calibers fault. They don't make the parts; they just order them. Caliber still went out of there way to make me happy because of this grille debacle. They gave me a great deal on the work they did which was good work. To the people leaving bad review on quality of work they must just like to complain. I didn't like an aspect of the work that was done. I politely pointed it out and Caliber corrected it. They ask you if you are happy with the work and go over it with you and have a guarantee to make it right and they go out of there way to make sure you are happy. Maybe people should take the energy of complaining on Yelp and instead politely ask Caliber to make things right. I don't see any reviews where they refused to do that. I have had to come to grips that my car will not ever look factory. That's because I drove into the back of car not because caliber did bad work. Can I tell the car isn't exactly the same as when I bought it - yes. Does it looks great though - YES! Everyone was friendly, helpful, and professional. Thanks Caliber definitely using next time. read more

I took an walk-in to Caliber Collision last week regarding the problem I had with my Audi Q7 that the Audi dealer spent five hours and was not able to fix. Daniel came directly to help me. Daniel did an excellent job repairing my car within not more than one hour. I was extremely impressed with his professionalism and expertise. He also took the time to explain everything to me and answer any questions I had. Overall, I couldn't be happier with my experience at Caliber Collision. I highly recommend Caliber Collision and Daniel. He truly deserves five stars! read more

Excellent body shop. I was rear ended and my insurance recommended Calliber. The whole process with them was seamless. They communicated with me as the work was being done, and did a great job on the repairs. Thank you Iris and team! read more

I got my catalytic converter from my Prius stolen in January 2023. I've been working with Caliber Collision for months now and my experience with them has been great. From the beginning, this location was able to get me in to look at my car when others had 1+ month wait. I now had to get my car towed and Caliber Collision was able to schedule that for me (my insurance stated that their company does it by queue and I needed my car towed ASAP). I've been working with Daniel and his customer service is A+. In addition to their great staff, I also get text updates on the back order. Getting your catalytic converter stolen puts you in a sucky situation but I'm glad this Caliber Collision is taking care of my car. read more

This review is overdue; I guess I wanted to see how the repairs held up. It's been about eight months and the work is great. I was hit in my right rear quarter panel, plus my rear bumper had taken a little damage over the years and looked shabby. Insurance covered the panel, and Caliber worked with me to personally pay for a refurbished bumper (my car is a 10 year old Avalon). They painted the right side and bumper (I didn't want to pay extra for the whole car, which still looks very good) and except for being a little shinier and 'prettier', the repaired areas match exactly with the rest of my vehicle. The work was done quickly, and they sent regular texts to let me know how things were progressing. I would absolutely return here (Angela St) if needed and highly recommend this Caliber location. read more

I recently had a fantastic experience with Caliber Collision- Willow Glen. The entire process was smooth and efficient. The staff were incredibly friendly and kept me informed throughout every step. The turnaround time was impressive, and the results exceeded my expectations. My car looks fantastic! Great job, Caliber Collision! Service Advisor Karina Pacheco read more

Unfortunately, we had to use Caliber's services twice within a month on two different cars. Can't say enough good things about the business and the service folks we worked with, Marlon and Itzia. Both were professional, kept us informed as to the status of repairs, insured the work was up to high standards, and delivered our cars on time as promised. Though no one plans to need a body shop, if we do again, we'll continue to go to Caliber. read more

I been using Caliper Collision for many times in the past. But this location on Angela st had the worse customer service and so rude. Bad service and not suggesting this location for service. read more

The service and communication were substantial! David was so easy to work with and was very responsive. The repairs were great. Thank you, David! read more

TERRIBLE EXPERIENCE WITH CALIBER! It took almost a month to get my car repaired. I experienced technicians NOT returning my phone calls, lack of updates, and excuses made over and over again. A technician actually said to me "you are lucky, there have been cars here waiting over a year". Poor customer service and too long of wait times. read more

*Zero stars not even one but the app doesn't let me *** I had a car accident and my insurance sent me to this location. They did the worst job ever. They kept the car for a month and after a month i received the car with all mechanical issues from the accident unfixed (maybe not even looked at). They literally return the car to me with bent wheels, broken suspensions, broken springs, and broken bearings. Also, the car alignment of the wheels were off. I returned the car to the shop 4 times and every time I go, they only fix one thing at the time. Even though it was their issue not fixing the car, they refused to give me a rental car and had to pay for a rental of my pocket/ Here I am 4 months after the accident and still dealing with car accident related issues that should have been caught week one when the car was in the shop. read more

I must Give Credit where it is Earned first of I would like to say iam VERY Happy with my paint job done by Christopher. Iam a very picky person and iam amazed by his job. Second I would like to thank iris and Manager manny. For their great customer service and for making sure that iam a satisfied customer. I highly recommend anyone that wants a Great job done to ther car to come to this location Highly recommend. Outstanding crew! read more

Good people -- they clearly work well as a team and help when many customers are in distressing situations.

If I could give 10 stars I would!!! These guys are awesome!!!!!! Shout out to Manny and Daniel! These guys rock! I can't believe what a great job they did on my SUV and how quickly they got it done! And the amount of patience that they had with us! We only have one car so they even delivered our vehicle to us! God bless them all! read more

Caliber made the repair process so easy. They consistently sent updates regarding the status of the repairs. Daniel provided great customer service from beginning to the end. Would highly recommend using Caliber. read more

These guys are horrible at their job. Unfortunately, it was a recommended body shop from the insurance! They fucked up my car left things underneath chips underneath did not paint the car correctly fucked up the vehicle they left overspray on the corner of my windshield windshield trim, my mirror, front passenger quarter panel Unprofessional was delayed by multiple days and the paint and sanding job on the vehicle. Looks like it was done by kids this is supposed to be a professional body shop and it looks like shit I highly do not recommend going to them. They will fuck up your vehicle worse than it already is you're better off going to the flea market to paint your car. read more

I was referred here by my insurance company after an accident. The service here is the best I've had with any car shop. It was difficult to find time to drop my car off since they operate the same hours that I work, however they were very flexible with when I could drop my car off. During the inspection, I brought up a two large but minor scratches that were not caused by the accident, that I wanted them to take a look at. They told me that they would have to look into it and give me a quote since it was not covered by my insurance. A few days later, they followed up with me to let me know they were beginning the repairs on my car and they would fix the other damages without additional charge as a customer courtesy! They estimated that the repairs would take about a week to finish but they will try to get my car done within 2 days (no guarantees) once they actually began the repairs. And I had not requested that they rush fix my car either. I was completely fine with waiting a week. Surprisingly, they did finish my car within the two days! But I told them I was unable to pick up my car until the following week (car was ready on a Friday and I didn't make arrangements to pick up). Caliber Collision was nice enough to offer to deliver my car to my apartment which I didn't know was even an option since no other car shop has offered this to me before. Since my fiance is currently working from home, he was able to receive the car. TLDR; Highly recommend Caliber Collision! Service is great and they keep you updated while your car is in the shop. read more

I'm just so happy and satisfied with the service they provide it. Manny was very helpful and communicated the status of my vehicle. They complete it the job fast. Very friendly and helpful. My car looks brand new! They did an excellent job!!! read more

Caliber Collision - Body Shops Near Me - San Jose, California

See all

They did a really amazing job on my car, and the people who work there are so kind and helpful. I would definitely recommend this place

I brought my car in for minor repairs to the passenger door and it took an entire 2 whole weeks to get the parts needed to repair. After I was told that my parts were being ordered I was then contacted by the shop to come in and get an estimate? Umm yeah I already did and thought we were waiting for parts. Now it's going to take an extra 2 weeks for the repair, wondering if CC is in collusion with Enterprise as I was consistently asked if I was going to need a rental, why does the body shop care if I need a rental? Are you going to fix it faster? OR take longer?? The longer they have your car, the longer you have a rental. Mind you this is for a very minor dent in one door. I've been impressed with the quality of service received from other CC shops but probably will not return. read more

I was able to get an appointment pretty fast after getting my driver mirror swiped and broken and this location was able to work with my insurance which was great. Jose and his team took amazing care of my new car and they were even able to finish it a few days earlier than estimated. Really thankful for the high quality work they did!! Would highly recommend! read more

Caliber Collision - Before - Body Shops Near Me - San Jose, California

See all

Had to take my car in for a repair. From the first phone call I had with the representative at the front desk to the last person I spoke to, the service was AWESOME! Everyone has their A-game on, and it wasn't that fake nice...they all had empathy and were very professional and understanding! Marlon was the mechanic who ordered the part for my car that needed repairing, Iris the adjuster who took a look at my vehicle was very nice and efficient, the ladies at the front desk were personable and professional, and the GM Manny, rocks! I can imagine people coming in who are upset because their car needs repairs done because of an accident, attempted theft, whatever....and I can just picture them taking it out on the staff at Caliber Collision. But they are so good, how could you stay mad when they do al that they can to service their customers efficiently, professionally and with a smile! Thank you Caliber Collision team! It was a great experience for me! read more

Hi willow glen! I highly recommend Caliber Collison for all auto body work. They are knowledgeable, nice, understanding and willing to work with the customer for the best deal possible! Ask for Jose Lopez and he will take care of you. Thanks Caliber Collison!!! read more