Great customer service and great attention to detail !! Would definitely recommend, not one question was left unanswered , I left knowing my vehicle was in the right hands, from the front desk to the service advisors everyone was well spoken and Knowledgeable in what they were talking to me about my repair. read more

The 2 ladies in the front are super nice. Very informative. Friendly, when I went in it was slow, due to the circumstances of the virus, they were open which is good... I am getting my car fixed so I am happy! Any updates, they call... -They go by appointment ONLY - the location is in a industrial area... - shuttle picks you up and takes you to the rental station Very happy! read more

I was referred to Caliber Collision after someone hit my parked car and damaged my front bumper and a bit of the hood. I had email updates as they worked on my car, which was great. My car was fixed in about three days. My problem was, sure- partially my fault for not cleaning out my car, but I did not expect for anyone to dig around my trunk or my middle console and take cash and products from me. When it was my front bumper that needed fixing. It's never ideal to go somewhere you feel you should trust with your car only to lose even more! read more

Manny, the general manager, and also the guy who helped me is a super star! His friendliness and customer service skills are exemplary. Everything was fast; they took care of my car overnight!. They gave me extra unexpected perks...my car was returned in overall better condition than when I gave it to them. They also lowered the price from my estimate even though the parts were more expensive than they originally planned. I'm pretty sure this meant they gave me free labor or worked unusually fast. This is definitely going to be my go-to body shop from here on out. Caliber Collision in Willow Glen is the BEST. Thank you, Manny and staff! read more

Someone backed into my car and the front grill was cracked. We went through insurance and were told to go to Caliber Collision for the repair. Before then, I never even realized they were there, but now I won't forget! The front office was set up perfectly for social distancing with plastic barriers and everyone wearing masks. Everyone at the shop was very good at maintaining six feet of distance. Manny came out and looked at the car. He explained that replacing the grill would be a little more difficult because he had to realign the sensors in front. He walked around the car and mentioned all of the little preexisting scuffs and dings that he was marking down on the form so there would be no confusion later. He was very communicative and open. Two signatures from me and we were done. He promised to give me a call when he had a better idea of the timeline. I received a call that day with details on what repairs needed to be done, how long it would take to get parts, etc. He informed me upfront that insurance would require a refurbished part first and I agreed. The car was ready on time as promised. In fact, he called me first thing in the morning to tell me I could pick up. When I went to pick up, he told me that he used an original factory part instead because it was going to take too long to get the refurbished part. There was no extra cost to me. He delivered on time and above expectations! The car looks great. I couldn't ask for anything more. read more

Shout out to the Painter Chris he did an Amazing paint job on my Suv. I dont just trust anyone with my vehicle and iam so Happy to say that I chose this place and trusted them iam a very satisfied customer if I could giveth place 10 stars I would read more

Was involved in a 3 car accident. I was rear ended and pushed into the car in front. State Farm was the insurance company for the 3rd car and they took care of everything. They recommended Caliber Collision and I am glad they did. The location was close to my house. I showed up at 730am and the front desk person, Ellie, said that I would have to return at 830 since they had an appointment already waiting. I understood and was about to leave when Jose saw me by my car and asked what happened. Next thing I know, he was doing the estimate. I went back in and let Elle know that I had been taken care of and she just smiled, then offered me some freshly pop popcorn. I didn't think the day could get better .. lol. A few hours later, Elle called me and we set up a time for me to drop off the car for repairs. Throughout the process, Jose or Elle were in constant contact, letting me know what they found, what they have submitted to State Farm and what the next step was. When the car was finally done, I could not see an evidence that the car was ever involved in an accident. Great service, great work .. Jose was excellent and would highly recommend this location for any work. The popcorn and Elle are just icing on the cake. read more

We came here with a amazon deal and were so glad we did! They were able to squeeze us in on a Friday and it took about 30 minutes. We waiting in the spacious waiting room filled with magazines and a TV! The mechanics are very nice and friendly! I will definitely bring my car back in the future! The only con is that their hours of operation at 730-530 which is tough for us working folks. read more

Caliber Collision - Waiting room with a TV! - Body Shops Near Me - San Jose, California

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The associate, Sabrina, I worked with was fantastic and the overall experience was very positive! Sabrina set realist expectations and they completed the repairs on time. read more

I had been to a Caliber Collision down in Southern California once before so my expectations were really high. I have to say they exceed my expectations!! read more

I brought my vehicle to Caliber Collision after being in a minor collision. The communication between my insurance company and Caliber Collision was excellent. Once I made my claim, it was very simple to connect with Caliber Collision. Caliber called me to make an appointment. The office staff was considerate and helpful. The representative, Jose, was happy to assist with providing me with an estimate. He was straight forward, and it was clear he was experienced with reviewing damage to vehicles. He runs an honest shop. I had taken my car to one other collision place who said I needed about $3,500 - $4,000 worth of work. I told them, I will take it to another shop and go through my insurance. Fortunately for me, Caliber Collision was one of the repair shops I could chose through my insurance. Calliber Collision estimated the repairs to be approximately $1,200. Significant less, thank GOD. If I had gone with the other shop, my car would have been totaled. While I was at Caliber for the estimate, they verified parts and cost. My experience with this location (caliber Collision) was excellent. Fair and honest, and the work was done a few days early and they communicated the status of my vehicle very well. We also very helpful, making sure the car rental would drop me off and/or pick me up. Hi highly recommend this Location. Ask for Jose. read more

My wife and I had two vehicles that needed repairs. I am very particular, so to meet my expectations was a concern for me. Both vehicles were done perfectly. I don't usually leave feedback, but I was very impressed with their work and equally with the staff. Jose and Sal were very friendly and professional. They both went out of there way to make these repairs a positive experience. I highly recommend their shop!!! Bryan read more

Honestly wish I could give more than five stars. Caliber Collision in Willow Glen area wouldn't be as astounding as it is if it wasn't for Nema. He is very knowledgeable with what he does and cares about his costumers. Ask for Nema Mesbahi if you want to be taken care of and totally satisfied, thank you again !! read more

I had a bear break into my car a few months back so I had to get my window and side door replace. My insurance company assigned me to Caliber collision and I was met with Manny. Immediately I was given a speedy quote and they fixed the car, detailed it and returned it to me in impeccable condition. The entire time Manny kept me informed and updated on the process of the repair. I couldn't be happier. Thank you so much Manny You are awesome! read more

I brought my car in to have the back bumper fixed after I had been in an accident. I dealt with Jose' and he was exceptionally helpful and kind. He listened closely as I explained what I needed to have done. The workers did a fantastic job fixing everything and I would highly recommend this location to anyone who wants great customer service! read more

Got my car fixed at Caliber Collision and the service was amazing! They were friendly, efficient, and timely. I would definitely come here again. read more

The service here is truly amazing! The front desk girls are very sweet & funny and seem happy to be working there & the paint job they gave me is truly amazing. My car literally looks brand new ! read more

Caliber Collision - Body Shops Near Me - San Jose, California

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Very happy customer! The guest service & technicians at this location are top notch. Especially Jose, my personal contact person, made it a five star experience. After a stupid car accident, State Farm recommended bringing my car here for repair. I'm so glad they did. Sure there were some delays, actually a couple of missed target dates, but I appreciate Jose making me feel like he cared for my safety and would not give me back my car unless it was perfect. I wasn't happy about the 2 week rental car expense due to the delays because that was out of my own pocket. Still trying to wrap my head around that expense. I appreciated the text updates. In the end, my car looks great and when I pointed out a alignment issue, Jose offered to have his technician adjust it asap. Lifetime warranty as long as you own the car is awesome! Highly recommend this business at this location. PS-the freshly popped popcorn was an unexpected treat. read more

Update to 1/1/21 review: I had yet another incident with my car. (My catalytic converter was stolen for the second time.) While the situation wasn't great, I was very happy with the service provided by Manny and his team the first time, so using them again through my insurance company was a no-brainer. Again coordinated the tow very well and provided a prompt estimate. After a delay with backordered parts, the work was done quickly. Manny even checked my car battery and sanitized by car key before handing it back to me. How thoughtful! read more

I decided to have my car serviced at Caliber Collision as it was one of the preferred shops through my insurance. First off, they were easy to work with and sent a tow truck to tow my car to their shop since I didnt it want it sitting and leaking oil everywhere. I later realized how close they were to my home. Manny was the mechanic who contacted me, explained everything that was wrong with my car and kept me informed through the entire process from ordering parts to estimated time frame of how long the work was going to take. I had a cracked oil pan, damage to my front bumper and missing a splash guard. In just under a week, my car was ready! When I got to the shop to pick up my car I had just missed Manny, but another nice man assisted me in taking me out to my car and showing me the work that was done. My front bumper looked brand new! Over the weekend, I drove my car to the Sacramento area and it ran very well. No leaks !! I'm so glad I took my car to Caliber Collision and would recommend this shop to others. Thank you Caliber Collision and especially Manny for taking good care of my car! read more

My truck was broken in to and stolen. Jose and the rest of the staff at Caliber Collision assess my vehicle with all the things wrong with it submitted it to my insurance company the situation was handled they are very courteous nice and i would highly recommend them thank you Caliber Collision read more

We had our car repaired due to someone backing into the bumper. Adviser was Jose He was very courteous and very concerned answering all our questions. Our car was repaired in 2 days. The outcome of the car was Fantastic. I would not hesitate to recommend this company. In fact I have already recommended them to a few people.Still if you are ever in need to have your car repaired have them give you an estimate. You will be more than happy with the outcome. read more

Caliber Collision - Automotive collision repair - Body Shops Near Me - San Jose, California

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Caliber did a great job from beginning to end for my repair as a result of being rear-ended on HWY 101. Nema was exceptionally professional and communicative through text and voice as well as being available for review of repairs onsite. He handled things behind the scenes as needed with my insurance flawlessly from my perspective. I have needed help from various body shops over the years, but this was by far the most efficient experience during an extremely inconvenient situation. I don't review businesses often, but Nema and Caliber on Angela St. in San Jose earned my 5 stars. read more

Daniel and his team were amazing to work with, they were attentive and the communication was great. I didn't have to worry about my vehicle as they send text messages and calls to let you know any updates and to make sure if I had additional questions that they will be answered immediately. I will most definitely refer my family and friends to this location because of the ppl! thank you Caliber Team! read more

Wow!! Just picked up my car from caliber collision and let me say they went above and beyond! Someone hit and dented my 2019 Prius a few weeks ago so their insurance paid for me to get it fixed. Caliber was the right choice of body shops- high quality repair- you could never tell their was a dent there. I was most surprised that they totally cleaned the interior of my car- looks amazing! Thanks so much everyone for the superior service. read more

I went here to get a quote to fix a dent/paint issue on my car. The service advisor Jose was very helpful and explained the options. They buffed out the paint problem and explained that I would be better off using PDR as there is no actual paint problem and the dent can be mostly removed. However they do not do PDR and thus recommended one to me. I really appreciate that Jose was honest and provided the best options overall even if it didn't go through Caliber. Next time I do need a full repair, I would not think twice to go to this Caliber location. read more

My car had two points of damage done, but Sal and team did an amazing job repairing and restoring the vehicle. From day 1, the team was responsive and friendly as they provided insights and updates regarding the process. Even when the repairs were made, Sal and team made sure that the restoration was up to their standards before I paid. Overall, they made a really tedious process easy and seamless! read more

I went through a car wash and the blower broke my driver side mirror. I walked into Caliber Collition and spoke to Jose. I told Jose I need my mirror done as soon as possible I was leaving out of town soon. Jose got me an appointment so quickly and I was so happy it was done before I left. I have been going to this location for many years to get my car fixed. Excellent customer service and excellent service. If you need anything done for your car I would recommend to come to this location ask for Jose. check out their website services and make your appointment. read more

The employees are on a revolving door. The person I always went to is gone and a few questionable people remain. Who makes these decisions?

Walked into the shop and Anthony immediately helped me. Great and excellent customer service and ability to want to help me fix the problem. Great company with the ability to help customers. read more

Great and timely service. The staff was cordial. They did a very good job on my car and keeping me informed throughout the process. Clean and easy to find office. read more

I have brought my cars to caliber collision for body work at this location several times. Jose has helped me every time that I have had my cars repaired. He is excellent--he is polite, listens well, asks questions, is accurate, and makes sure the repair is done correctly. This shop always gets the repair done right and in a timely fashion. I also enjoy the overall service the shop provides. Everyone who works here is outgoing, has a good attitude, is polite, and is focused on the customer. The shop environment is also kept clean and feels inviting. I have to say this shop is an extremely well run business in my opinion. I will continue to bring my cars here whenever body repairs are needed. read more

I took my car here after my insurance referred me to them anthony was quick to attended me and guide me thru my repair process and kept me updated the whole time. My car looked like new after it was delivered earlier than promised witch was awesome the paint job was amazing everything lined up perfectly,i had front end damage I highly reccomened this shop great customer service and great work overall 10/10 read more

I had an 8:30 appointment and showed up on time. I spoke to the receptionist to let her know about my appointment. A representative came out of the back office and I said good morning. Her response was I'll get to you in a moment. Fifteen minutes after my scheduled appointment time, I'm still waiting even though no other customers were waiting and no other customer had been in the waiting room the entire time I was there. I asked the receptionist when I will be helped. She basically replied, well you heard her, she will get to you. This is not how to treat customers especially when they have a set appointment and there are no other customers around. Even if you are having a staff meeting in the back, you should stop what you are doing and help a customer who has an appointment for that time and arrived on time. Since leaving the shop without getting help (because I had to get to work), I have not received a call from the shop to apologize or inquire as to what happened. Apparently, I'm just a number to them. read more

I had a amazing experience at caliber collision! Manny was super helpful throughout the entire process and was very communicative. 10/10 experience would recommend to others. read more

Jose was such great help from the start, he was calling and making sure I was updated with my vehicle. He also gave me a huge discount on my fender. I had great service and would recommend coming to this location. read more

The work was done quickly and well. Jose Lopez was kind and even through in a wheel cover to replace my missing one.

My car got hit recently and I wanted it fixed quickly. Called Caliber and they put me on the schedule right away. Dropped off my car on Wednesday and they gave me an estimated time of two days. To my surprise my car was fixed by the next day. Happy to know I can count on them for any collision repair. Thank you! read more

My splash guard was torn and I needed it removed or replaced. I called the Willow Glen location and spoke to a technician about my options and they told me they could get me in first thing in the morning, they even said they would help me make arrangements if they couldn't finish before I needed to return to work at the hospital. The facility looked clean and organized, everyone was working hard (I didn't see anyone slacking off when clearly there was plenty of cars to be worked on). I was in and out in less than 15 minutes. The service advisor, Jose L., was super friendly and incredibly professional, he handled the entire encounter for me. I totally recommend them and plan to use them again whenever I need service on my car. read more

Had my vehicle repaired here. Go see Alexis or one of her service advisors. What a stress free process was this. I highly recommend this auto repair shop. read more