I recently had the traumatic experience of another car backing into my van in a parking lot. So very that glad that Caliber Collusion was one of the repair facilities recommended by my AAA insurance agent. All the employees I encountered were helpful, efficient, professional, and gracious--they even texted updates on the repair status. They did a great repair job--you can't even tell where the damage was! And all was done in a timely manner!! read more

Amazing work! Had a broken bumper and it was fixed very quickly by the team at Caliber Collision. Entirety of the front-office staff is friendly and knowledgeable, and the repair team really does a great job. read more

Karla at caliber collision was so helpful. Karla answered all my questions effectively, and gave me all the candy. Thank you for all the help! Would highly recommend this shop to anyone! read more

This is the second vehicle that I had to bring in to repair some damages. I know I can trust these guys to repair it like if it was brand new again and at a fast pace . Walter and Jose were the guys that fixed the damages in my jeep and left it looking brand new. Walter is very attention to detail and makes sure you're satisfied with the results . I knew without a doubt that my car would be in good hands with him. They all work good as a team ! Landon was very informative and attentive when it came to updating me on my car repairs. I will recommend this caliber collision location to all my friends and family! Thank you guys read more

Early February I was hit by a driver on the 5 fwy, he did some damage to the back right side of my car. Fast forward about 2 weeks later? I get hit again but this time on the left back end. . Caliber in Tustin is where my poor car landed. Only because it's close to work. Otherwise, it would have been at the one in Whittier, which I'm sure would have turned out great as well. But, I can't say but positive and great things about Caliber, in Tustin! Jonathan was my service rep. From the moment I got there, throughout them having my car and to the day I picked up my car, Jonathon was A-1! Patient, always explained everything and delivered over and beyond! Thank you Jonathon and to the office staff and the guys who worked on my car, thank you! Look at the pics... read more

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Nicest lady ever answering the phones. Great experience from the minute I called in about my car. I usually use caliber when I need to get my cat fixed, because I've only had great experiences here, & this was the closest one so this is the one I called first. It turns out this location doesn't take Mercedes so I wasn't able to bring my car here after all, but the lady on the phone referred me to a Mercedes-only location which was pretty close. She was very helpful and I appreciate it read more

Our auto insurance recommended Caliber for a body repair to our SUV and they were excellent to work with. We had the pleasure to work with Jonathan Rivas and he was extremely professional and kind. He was responsive to all our questions and it was a delight to work with him. We highly recommend Caliber Collision for your auto body repair needs! Thank you! read more

They were MORE than accommodating and VERY quick with the work that needed to be done and VERY on top of things giving me what I really believe was above and beyond service and repair work for the money... Johnathan was the BEST most thorough and creative service tech/manager around and worked overtime getting me the best deals on replacement parts for my Chevy Tahoe...I HIGHLY recommend them if you want a job well done and sensitive to your time schedule/needs... read more

Once again, Caliber motors in Tustin, hits it out of the park! Caliber's dedicated professionals continue to make it their mission to make a harrowing collision experience palatable. From the first phone call for an estimate, Karla addresses your needs and concerns with the utmost skill and professional manner that puts you at ease and absolutely confident that you made the right choice for you to bring your vehicle to Caliber for repair. This is my second collision experience in only a few short months. I have found the staff to be courteous, professional, and knowledgeable, as well as empathetic, with a determination to meet every one of my needs and concerns in a timely fashion. As a receptionist, Karla, has been a jewel. She has responded promptly and professionally every time I inquired about my automobiles' status. Caliber is very fortunate to have not only Karla, but the rest of its team as well. You can completely trust them to provide excellent commitment to providing you with the best service possible. read more

My car was hit by another driver and I'm really happy I chose to get my car repaired here. They don't cut corners and they make sure your car is in the best condition possible from their repairs. My car is a lease and I'm confident their work will allow me to turn in my car with no problem caused by the accident. Not only is their work great, but their team offers a superior level of customer service. The girls who work the front desk that I spoke with were incredibly nice and Johnathan, the repair specialist that helped me, was very communicative during the process of repairs. Having my new car get hit was a nightmare, but this collision center makes the process a lot more pleasant and comfortable knowing your car is in capable hands and will be good as new. I would highly recommend this place! read more

I was involved in a terrible accident before Christmas but Jonathan R and his amazing team were able to work a Christmas miracle and get my car looking better than new before the holidays. BEST CHRISTMAS PRESENT EVER! read more

This place is great! Toyota referred me to go here and I met Mike who helped me out with a minor scratch I had and walked out satisfied with the result. Definitely recommend coming here for scratches and collision repairs. read more

Johnathon R. Was am amazing help today with his knowledge of the Volt under carriage and frame, helping me to understand it better, as someone was trying to scam me at one of those car buying services, claiming something that was not true. I appreciate the expertise and knowledge that he helped me to understand. Even better that when I was in need with my Rogue several years ago, they did an amazing job of fixing it. read more

I had a wonderful experience! Jonathan K was wonderful and met me right away to give my estimate. It was fair and so was the repair time needed. I received daily status updates which was really helpful. I was so pleased by the work done, service provided by all staff including Kathlyn and Mark. You cannot go wrong taking your car to Caliber! read more

Four days before an unexpected and urgent major surgery my Subaru was creamed by a distracted driver. I didn't have time to run around for estimates and knew no body shops. My insurance saved me the time by choosing Caliber Collision on Arapahoe Road in Greenwood Village. They called me and got me in for the front-end estimate within two days. I asked for an additional estimate for damages from a couple of hit and runs to the rear, which they magnanimously provided. I pleaded with Woodie to fit my car in during my "down time" of surgical recovery so I wouldn't have the unexpected/inconvenient expense of a rental vehicle. He not only got my car in the two days after my surgery, but he communicated frequently via text as to the repair progress. Then, lo and behold, the very day I was given the medical release to drive again, my Subie was finished! They even washed it! It's like a brand new car--front and back! They handled all the paperwork and communication with the insurance company so I didn't have to deal with it during my recovery. Freedom! I have my car back, can drive again, and am recovering with less headaches than I could very well have had. Caliber Collision made a very negative experience much easier to bear by their professionalism, skill, and compassion. read more

This was my second visit to Caliber Collision and, for the second time, their service was exemplary. They kept me informed and the work was excellent. Even the inside of my vehicle looked like it was detailed when I picked it up. Thank you for the exceptional service. read more

From quote to finished product I couldn't be happier with my car thanks to my service writer, Johnathan! I recently got in a minor accident that required my bumper to be replaced. Johnathan was super helpful in explaining what would be needed and let me know I'd be contacted if they came across any other damage once my bumper was removed. The whole process only took about 3 1/2 days and I was given updates to let me know the status of my car along the way. I would definitely recommend this place to anyone who is looking for nice staff and trusted body work. My car is looking great! read more

Had a pleasant experience working with Yvonne M of caliber Collison at 5 auto center Tustin ca. She is professional and keep me updated on progress of repairs. She was also very kind to offer to drive car to our house once it was done. read more

customer service is absolute trash, went here to get my car fixed -- took a few days only to find out they missed install on a few bolts under the bumper. 10/10 will NOT recommend/ read more

This was by far the best experience at a car repair shop. As a woman, I already expect business to overcharge and rip you off. At Caliber in Tustin, Mike López, the manager, goes above and beyond delivering excellent customer service from the moment you bring your car in until you pick it up. My car repair was done fast, car looked great and I was even able to bring my own parts. Ladies, you can definitely trust this shop. Mike and his team will take care of you! Thank you, Thank you!! read more

I had to have my bumper replaced after I was hit. It looked like a little damage, but the quarter panel underneath needed repairs too. I took my car to Caliber Collision. Chris the manager was super helpful and understanding as we worked through the process to fix my car. There were some bumps in the road with the replacement not fitting like it should, and Chris jumped in and made everything right, and it looks like nothing ever happened! I appreciate him going the extra mile to make sure I was satisfied with the result. I actually have something else that needs to be replaced from a previous incident and Chris is going to help me out with that too. Chris, Carla, and Miguel have been super great, and I will go back there because of them. read more

Amazing! Would give them 15 stars if I could... My car is my baby. Distraction led me to hit my garage with my front right bumper, also denting the fender. Several weeks went by and someone backed into my rear bumper and didn't leave a note. I put off getting them fixed because who has time to deal with insurance and auto body shops? I work full-time and am planning a wedding! And I have good insurance thanks to my dad's service in the military! Wrong decision! I dropped my car off on a Wednesday morning and got it back Thursday night!! Insurance estimated four days and I thought a week for sure. It took me longer to deal with insurance than it took these guys to fix it. Miguel was amazing to work with (Daniel too). They kept me posted throughout the process and exceeded my customer service expectations. This was accident #17 that I've been in (only caused 3!), but I'll be a Caliber customer for life!! read more

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I had an amazing, smooth experience with caliber collision. My car was fixed within a week, and I had no stress whatsoever with them and the insurance and the repairs. The customer service was always phenomenal. You can't even tell that my car was in an accident. Thank you Ethan S! read more

If I could put 0 stars I would kody is a horrible "manager " and it just tickles down from there my car was returned to me with water damage literally a puddle of water in the trunk this was over a month ago until this day I'm waiting for reimbursement for damages and cleaning services that where promised to me when I've called I've been told not to worry about sorry guys but I have to worry about damages to my property read more

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I walked in to get an estimate on my vehicle and the service was exceptional! Chad was very helpful and generous. I received updates on the status of my vehicle and the job was done in a timely manner my vehicle looks flawless! read more

I dropped my car off with these guys and they have been very responsive to my calls, and they did a great job of keeping me updated about my car. Andre was in charge of my vehicle and they did a great job. Thank you guys! read more

I've been to caliber collision before, unfortunately, but it was at a different location and I was satisfied with the service so I decided to choose this location after a recent accident. (Because it's walking distance to my current home). Their receptionist, I wish I knew her name, was a very sweet and accommodating girl. And she is a pleasure to meet at first contact. This review is mainly about my advisor MIGUEL. He was consistent with updates on the truck and clear and transparent about details as well as estimated time of completion. He's a really nice guy and there was never any BS about when it was gonna be done like most body shops tell you and then it's not ready. I appreciate the honesty and candor. What makes this a 5star review, I wish it could be ten stars, is because Miguel went above and beyond his responsibilities. There was an issue with parts so I had to rent a car for work. He didn't have to do this for me, but he picked me up and took me to the car rental place... and then made SURE my truck was available and ready, and worked around MY schedule. That is amazing and I'm still soooo grateful and humbled. Caliber collisions is lucky to have an employee like this. Mahalo for the great customer service!!! read more

Not happy at all. I dropped off my car here and after a week I had gotten no update. After calling again (they say they will call you back & don't) I was told that the reason they hadn't started work was because they were waiting to hear back from insurance. So, I called the insurance company who informed me they never reached out so they then called caliber collision with me on a three way call and caliber collision simply said they hadn't started. first red flag! why lie??? literally just be honest because getting caught in a lie is unprofessional and made me uncomfortable from the start. they had my car for like 3 weeks & then when we finally get it home i notice - THIS ISNT MY KEY??? i had a mazda key from the dealership that came with my car & this is a plain black walmart cheap looking key. i had to call them THREE TIMES to get an answer on where my key was & how this random key started my vehicle! turns out, they broke my key, did NOT tell me & then bought a much cheaper key to replace it hoping i wouldn't notice?? this place is disgusting & shady. their "solution" is for me to go to the mazda dealership & get a new key made from MY MONEY & they'll reimburse me?? they lie, fail to communicate & simply don't care. read more

Everything went according to plan and we were very happy with the experience. No one likes to deal with an auto accident but between our insurance co and caliber it was so easy. We were so happy that we went back six months later do you have some repairs done on our other car. Once again customer service was excellent and people went out of their way to make sure we were happy. read more

We've had to bring cars here multiple times (unfortunately lol), and we're always happy with the job and with the customer service. They text us daily to keep us up to date and have great interpersonal skills. It's also always a very smooth interaction with insurance. read more

The car was perfect and the service is excellent. Fully satisfied. Special thank you to Miguel.

So I scraped my ride, and when its red you try to keep it pristine. I always go to my dealership until they recently changed name/ownership. Everything with customer service went out with it. I truly needed touch up paint and NOT the touchup pen. My dealership disregarded any other option but the pen even after Ive shown photos/boughten a couple to hope it needed more coating. Since the dealership played stupid, I called Caliber collision as CA doesn't have one specific Mazda Collision center. Chad was the first person I spoke with, mentioned my issues and he offered to see what options were best, esp bc I have a candy red coat Ive been told its a pain to match. So options were paint to take home or repair at their shop, and long behold Chad emails me back that I can come in free of charge. For one thats honorable bc little bottles of paint Id even expect $20 - as I was charged like my dealership. I will update with touchup after photo. Thanks so much Chad, he was also informative when I was curious on other touch ups on my car. Truly cant wait to come back to restore my lip from the free way rocks with their services! Tha read more

Caliber Collision - Body Shops Near Me - Tustin, California

This is a very friendly business. That is where it ended. I was practically begged about leaving a positive review for the service of my car, well, here's what happened. I had to follow up with the service person 6 times, after being told he'd contact me, of which he did not. My car was not fixed the first time, then when they ran it again through paint they did not tape off car and the person who washes my car asked me if I recently had my car worked on? I said yes I did why? He said you have overspray all over your car and it's obvious they did not tape off where they painted your car. It needs to be polished in order to be fixed. Secondly, they did not get the right emblems and scratched my car and so I needed to bring it back to have that happen. Of which I was told they would follow up with me, and guess what? They did not. I was told that when I brought back in my car they would only need it for four hours to get everything fixed. Here I am, more than four hours later still waiting on a follow up call for a vehicle that was supposed to be finished over a month ago and I was begged to leave a good service review. read more

Caliber Collision is absolutely incredible, they worked fast, kept me updated throughout the process, did an amazing repair job, and Miguel and David are some of the best people to work with. I was in a collision on July 26th when someone t-boned the passenger side of my car. I started my claim through my insurance company and selected Caliber as my repair shop. The next day I was contact by Miguel who was incredibly attentive, patient, and kind throughout the process. We scheduled to have my car dropped of first thing Monday morning, July 31st. Once in the shop Miguel sent the initial estimate to my claims representative quickly, with a completion date around August 18th. Miguel called with status updates throughout the process letting me know how the repair was going. He and his team worked incredibly fast and were able to get my car out of the shop on August 4th, two weeks shorter than the initial estimate. They did an incredible repair and my car looks just as good, if not better than it did before I brought it into them. Aside from the amazing work they do, their customer service is some of the best. David the manager at this location is awesome and went above and beyond to help me get back in my car ASAP. My car was ready for pickup on Friday August 4th, but I couldn't make it into the shop before they closed that day so David went out of his way to make special arrangements to have me pick it up on Saturday. My experience working with Caliber was nothing but positive and I can't recommend them enough. read more

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Got the work done but they were really slow and never called when they said they would. I had to call. After another non call day, I called to see if my car was ready. "Yes, we are just washing it right now. You can come pick it up." The car was NOT washed when I came to pick it up. read more

I brought my car in for an estimate 8/2. My driver side mirror was shattered from a hit and run. I was greeted upon arrival by a friendly young woman. I didn't catch her name. The service advisor assisting me was Jonathan. He told me he would get a mirror ordered the same day. It would be in the following day . The following day 8/3 I didn't hear anything from Jonathan. I phoned him to get an update. Jonathan said it would be in the following day 8/4. The following day 8/4 I didn't hear from Jonathan . I gave a call around 1 or 2 and spoke with the most rudest, vile, repulsive ,unprofessional woman in a business. I asked if Jonathan was available . She stated he was at lunch. I told her I need information on the status of my mirror . Would she be able to provide it. The shrew got an attitude and asked for my claim number. I told her I didn't have it on hand . Could she look it up another way. In her snottiness she asked for my phone number. I gave it to her as I bit my tongue from not losing my patience or temper with this unnecessary and unprofessional behavior from a BUSINESS. The shrew then rudely stated my mirror wouldn't be in until next Monday . Huh??? How did it go from next day. Which was never next day until 5 days later. I asked the shrew if It was possible to get it sooner. Well, I must've asked for her to move heaven, earth and hell because she became even more hostile and belligerent. She put the phone down and I could hear the banshee in the background whining, complaining and being an irrational loon saying I wanted the mirror expedited and to cancel it. I said nothing about canceling. I said I couldn't wait that long. No one updated me regarding the length of time. That's bad business . Then this "woman" who I believe her name is Katelyn, Kody, Katy or something similar came back to the phone without saying a word to me transferred me to Kevin in parts . I was utterly appalled and disgusted by such treatment. I asked Kevin who transferred me . He said she was a manager or supervisor . Again , huh? A stark raving lunatic shrew ? Manager or supervisor ... wow I'm still waiting for my part . I finally heard from Jonathan at 5:30. Don't come here. If my insurance wasn't paying for this I would've went elsewhere. One shrew and unresponsive advisor is enough for me. That's bad business and you never know who people are to mistreat them. Update: As of 8/5 I had to have my insurance adjuster contact Caliber for an update because no one has bothered to contact me. Apparently, my part is on back order. However, I was NEVER informed it was on back order. Only lied to that it would be in each day. Great customer service! read more

My mom took her car here to get it fixed. She took the car in better condition than how it was returned to her. The car was returned very dirty, dirtier than it had first came in. Also, they left out some of the damage that was supposed to be fixed. Aside from this, they ruined the paint on her car. It seems like they had used some hard liquids that dried up the paint. It is so unfortunate that she went to this collision repair shop for the best service, and her car was returned in a very bad condition. Don't get me wrong, they did a great job at repairing the damage that they did repair, but the condition that the car is now is very bad. Would not be going to them for future references. read more

Our brand new Audi e-tron was keyed (long scratch spanning part of both doors passenger side). Took it in for an estimate. Estimate was slow in coming and only given after being asked questions regarding the amount of comprehensive deductible. The estimate came out to over $3400! and 2 weeks to fix the scratch! This place is depending on people to not care much about cost because "the insurance company will pay for it" . Well this is ridiculous and we do care! Avoid this place although dealers like Fletcher Jones and others send their customers requiring body work to this place. read more

I have nothing but great things to say about this Calliber location specifically. Ivonne was phenomenal and extremely helpful with my situation. I had gotten in a small accident with someone who had the WORST insurance. Ivonne kept me in the loop the entire time my car was in their possession, reached out to the obnoxious insurance that was giving me a hard time, and did everything she could to ensure my car was going to be taken care of. They also gave my car a nice car wash. :) Can't begin to describe how grateful I am for this entire team here. Ivonne needs a bonus for how helpful she was. Also, the receptionist, I didn't catch her name but she was there every day I went in and was very sweet and knowledgeable as well. I will always come to Calliber in the future for any car repair needs. Thank you guys! read more

Our car was stolen but fortunately we got it back two days later. Our insurance offered caliber collision and we took it there not knowing what to expect. I dropped it off with Chad and the first impression was great. He was kind, thorough, and an amazing attention to detail. The car was finished and delivered to us on time and Chad communicated with us every step of the way. My wife and I could not believe the car when Chad returned it to us. It looked like a brand new car! I had no idea that they were even capable of repairing vehicles in the manner that they did. I believe that is all testament to Chad and his team at caliber. We know that they treated us and our vehicle like we were their family. If only all businesses were run in this manner. Highly recommended! Thank you!!! read more