I recently had the unfortunate luck to find a nail in my tire (wah-wah). Instead of yanking it out…read moreand potentially watching my tire go flat, I scheduled a same-day appt at Sullivan and asked for help. Tim (behind the counter) explained they'll pull it out, see if the tire is leaking, and we'll go from there. Luis (in the garage) took my car and let me know if the tire is punctured and leaking it'll need to be replaced based on where the nail was stuck. (Blargh.) Then after getting the nail out and checking it for a leak, I got the great news that it wasn't leaking. (Yay!) Luis took my car for a quick test drive to confirm the tire sensor didn't kick on (it didn't) and handed it back to me. They took my car on time, kept me up to date and every step, and used a floor mat to keep my car clean. The whole appt only took about 30 minutes, and they had free WiFi so I was able to work while I waited. I got lucky this time, and they certainly earned my business when it's time to make a real tire/service purchase.

I recently had my tires replaced and the overall experience was smoothThe staff was professional…read moreand explained the options clearly and very helpful. The process took about time expected . We are coming from Firestone at rt9 because a poor customer service.

I brought my car in because the low oil light was on. The shop told me the oil pan was rusted and…read moreleaking, and they offered to replace it that day for about $1,300. I agreed, expecting that the issue with the warning light would be resolved. When I picked up the car, the low oil light was still on. When I asked about it, the owner claimed that wasn't the reason I brought the car in -- which makes little sense, since the light was what prompted me to bring it in. Later, when I returned with my father to ask about the repair and see the old part, the conversation quickly turned hostile. Instead of explaining why the light remained on, the owner became defensive, accused me of name-calling (which I did not do), and even threatened to call the police while acting like a bully. It was an uncomfortable and intimidating experience. In his written response to my review, the owner repeated that he only replaced the oil pan because that's what we authorized. A professional shop would have acknowledged that the oil light would remain on unless additional issues were addressed before charging you $1,300. That type of honesty and communication is what customers expect. Instead, I left $1,300 poorer, still with the oil light on, and treated rudely when I asked questions. Fortunately, I was able to dispute the charge with my credit card company. Based on this experience, I cannot recommend this shop.

I was in a rut, because my car dealership gave me an extremely huge estimate for a catalytic…read moreconverter replacement. I decided to reach out to Framingham Automotive and couldn't be happier with the service I received from Joe the owner. I explained the situation and he didn't even want to hear my quote from the dealership before telling me to come in for a free estimate. I was there in a half hour and 45 minutes later he gave me an extremely reasonable quote for the entire job. Not only did he get the part the next day, but when I asked if it would be possible to move my installation from Monday to the current day, he was more than happy to accommodate for me. Joe is a consummate professional, and one of the most thoughtful mechanics I've ever worked with. He works his tail off and doesn't give you anything but the honest truth. I highly recommend Framingham Automotive to anyone who is looking for an honest repair shop. They've earned a lifelong customer in me and will do the same to you, I'm sure.

I stopped by recently because my check-engine light was on in my 2020 KIA Sorento. I was told that…read moreI would have to pay $209 to have diagnostics run. I hesitated, asked a few questions about applying that charge to eventual repair cost and then left mystified. When I got home, I checked with my trusted AI agent to find out about this. I was told that shops do charge to run diagnostics and that $209 was very high, especially given that the charge will not offset the cost of the repair. My agent suggested that I go to AutoZone and for $10 they can retrieve the code that might give a clue as to what the problem is. Among the possible causes for the engine-light was loose gas cap. Low and behold, that was it and for $10 I solved the problem that Sullivan tire would have charged me $209 to discover. Why didn't the technician at the front suggest that before trying scamming me out of $209 unnecessarily? Does he know that? I'm sure he does and Sullivan tire does as well. I'll spend my money elsewhere in the future.

I can't say enough good things about the service I received from Sullivan tire in Sudbury. The…read moreservice is awesome, from Patrick, all the way through to every service tech in the shop!

I have been going to Ron's Tire & Service Shop in Framingham for several years now, after a friend…read morerecommended them to me, and this review is long overdue. I bring my Honda there for everything from oil and filter changes, new tires, and any mechanical work my car needs. Every experience has been wonderful. Their prices are always fair, and they have never once tried to take advantage of me or upsell unnecessary work. As a woman, that level of honesty and respect means a lot. Last week, I went in for a routine oil and filter change. I usually wait there because they have a comfortable waiting area with coffee and TV. I had been extremely busy with work and running on very little sleep. After I left, I must have accidentally dropped my credit card outside their building. Not long after I left, they called me to let me know they had found my credit card outside and safely held onto it until I could come back and pick it up. That kind of honesty and kindness is rare these days. Thank you so much to everyone at Ron's Tire & Service Shop for always taking such great care of both me and my car. It's hard to find a business you can truly trust, and I am very grateful for all of you. Highly recommend!

Ron, the owner, was who I spoke with on the phone and he not only educated me about tires but was…read morebeyond reasonable and fair. The price was solid especially for re-balancing and alignment. I showed up five minutes later and they gave me a loaner (a nice black Jeep) and it was the best process. It could not have gone better. I will only work with them from here on out! Strongly recommend

My car slipped off a steep road and cracked the bumper and headlight in last winter's first snow,…read moreall this was due to no salt spraying, and on that day I saw multiple accidents. After looking around the area for shop with good yelp reviews, I found K&S body shop that really helped with fixing my car. Manager Phil inspected my car promptly, gave fair repair estimate, helped deal with insurance, and repaired the car in a timely and outstanding manner. It's been several months since, my car looks and runs like new. I would not hesitate to recommend K&S Auto Body to anyone, to relieve anxiety in situation of car accident and in need of body shop.

K&S beautifully fixed bodywork on my car. They were prompt and took care of the insurance so that…read moreit cost me nothing. Location is very convenient to Boston, Cambridge and Watertown.

I had a great experience here! I have been looking for Tundra that I could afford with the options…read moreI wanted for about 3 years. I finally found a couple on their lot. Gabriel was helpful and let me take them both out for a test drive. I ended up wanting the black on black one, but when we went for the test drive, I noticed the alignment was off and the tires had asymmetrical wear. Gabriel got the truck aligned for me plus 4 brand new Toyo tires! It took less than a week to complete the trade in and registration process. Definitely recommend them for anyone looking.

I went to Automax because they had the only low mileage 2025 Ram 1500 in my area. The truck bed was…read morescratched up pretty bad and I told them I would like to have a small price break because it needed a bed liner and would also need two tires before long. The manager said the bed liner was $795 cost to them at Cap World and they would give me the liner for $350 - and no additional cost for installation. I called Cap World and asked for the installed price of the bed liner and it was $299. He confirmed it was the same drop in liner they installed for the dealer. Automax also demanded to do the financing with my bank even though I wanted to go to my local branch and bring them a cashier's check. The kicker was the documentation fee - $995. That is DOUBLE any reasonable and customary documentation fee! I really should have walked right then. When I picked up the truck they gave me ONE key and said that's all they had. So I have to pay $200 plus to get a back up key fob. My recommendation - shop anywhere but Automax Preowned!

Have taken my car here a few times since my last review! Best service ever…read more There was a very cold day over the winter that caused some ice to build up in my rims. That in turn caused my car to shudder pretty violently. I didn't know what it was so I brought it to them in a panic with no appointment. They looked at it for me, assured me everything was fine, and didn't even charge me. So nice of them. And it was fine. When I drove it home from work there was no issue. Needed new front brakes a few weeks ago - they did it quickly and at a very reasonable/affordable cost. I am always happy with this shop so I wanted to add another review, as I've brought it in a few times since my original visit. I will continue to go here exclusively. Even just for my oil changes. Comparable in cost to those drive thru places but the service is next level.

My mechanics for over 15 years , always excellent service and never an issue if car has to be…read morebrought back. They know what they are doing!

Was interested in a car for my daughter. Didn't like the rate the dealer's lender was offering…read more Secured funding through USAA after letting the salesman know that I would be doing that. Was strung along for almost a week only to learn that they supposedly 'won't do business with USAA because they have had bad experiences'. This would have been good to know a week ago. Were further insulting, telling me I could go with their lender and refinance somewhere down the line. All we needed to arrange for them to sell the car was for them to get the wire transfer set up and then verify it once it was processed. Needless to say we will be going elsewhere to a dealership who is actually interested in selling a car and being professional.

We have had a very frustrating experience with this dealership's service department…read more Our leased vehicle has been in for an A/C repair for over five weeks. During that time, our service manager, Jacob, repeatedly told us the car would be ready "in a few days," but those timelines continuously passed without completion. We were initially told the delay was due to a missing part, but our understanding is that the part arrived at least two weeks ago. At this point, it is difficult to understand why an A/C repair is still taking this long. Meanwhile, we continue making lease payments on a vehicle we cannot use, while driving a significantly worse loaner vehicle with weak A/C in the back seats where our children sit. When we asked about a comparable replacement vehicle, we were told that if we did not like the current loaner, we could simply return it. To make matters worse, Jacob has now stopped answering our calls and does not return messages. After more than five weeks, it feels like our vehicle is simply not being prioritized.