Terrible customer service. Went in for a new vent lid and a quote for a new awning. A male employee told me there was a specific vent for my trailer (well duh) and they charged $130 an hour for instalation before even showing me the lids. Was passed from one person to the other until a woman at the front counter begrudgingly decided to help. Told her what I was looking for and she immediately started blurting out how they couldnt help with the vent lid and I would have to leave the property to find out which lid I needed as they were not going to do it or allow me to step up to see for myself. Ok a little percocious to me but I thought no biggie, on to the awning. Blonde woman immediatley tells me its going to be $200-$300 for the material then $500-$600 for the installation without even looking at the awning or getting a quote on the model. Lady with her huff and puff attitude tells me to roll the awning down as there are several numbers needed, she then disappears. As I'm rolling the awning down I see a male employee walking around to speak to me. He was intercepted by the previous woman who through terrible body language put her back to me and proceeded to direct the guy elsewhere. She goes back inside and I wait for sometime out in the 90+ heat for her to return. Nothing. I go inside and ask the other woman at the counter if Ms. Huff and Puff was available. Girl says she should be back soon. Ok I wait a few minutes and Huff and Puff returns. I explain to her I did not know exactly which numbers she needed for the awning. Ms. Huff and Puff actually rolls her eyes, says nothing then walks around the counter. As she fumbles with some paper I'm thinking is she ignoring me or going to help me. Still without speaking she storms around the corner huffing and puffing like a train. At that point I tell her not to bother. Due to her attitude and poor excuse for customer service I told her I would just go down the street to their competetor, and I did. Honestly the womans eyes were glazed over and it seemed like she was under the influence of something. Not sure if these people are only focusing on new trailer sales and service or what. Its not like I rolled in there with a hunk of junk either. I have a nice trailer I was looking for a few replacement parts for. For me being treated as I was makes me want to spend my hard earned money elsewhere. I'll never go back to that place ever again. read more

I went in as newbie looking to buy a trailer. I looked at Sierra Rv to guide me to the right trailer as far as weight for my truck. They assured me that a certain trailer that I liked would be more than sufficient to tow with my truck. So I decided to move forward. Once doing research and talking to the manufacturer of my truck and friends who own trailers, I was told once I was no longer dry, putting items in my trailer and truck I would he pushing my truck to a dangerous level for towing. So I called and spoke to the manager explained my situation and was told basically the money I put down to hold the unit was not refundable... ummmm also that they would be happy to hold onto my cash until I find something else. Well to be honest, I felt that they mislead me in the education part and they really didn't care about the fact that it was dangerous. Therefore I didn't trust them or want to do business with them. They argued with me telling me I was wrong and it was towable "dry" with my truck. I explained I'm newly divorced and that all this was new to me and that I felt taken advantage of, the manger said well that is really not our problem.. I was outraged. So So basically I would not be able to use my trailer with water tank full, supplies, truck loaded with max passengers??? What a joke.. it been almost a month and still not received my full refund. Point is make sure to not rely on this company to take your safety into consideration, it is a old school car dealership style here.. say anything to get a sale. I ended up buying from Carson Rv who took the time and helped me find a safe trailer to tow and even went to the trouble of looking up manufacturers details on both trailer and truck to make sure my family was safe while towing. Ps I was told its not legal for them to keep my money if I didn't purchase a trailer from Sierra Rv.. still waiting for my $3000.00 refund!! Update *** got a response from Sierra Rv via this post. They asked me to email them, did so days ago... guess what??? No response... shocking? I think not!! Looks like I will be disputing this transaction with my bank. So disappointing to say the least. read more

I purchase my trailer around 4 weeks ago - My initial review started with..... they were all very nice people! Thumbs up for sure. Hence the 2-stars. The inspection walk thru was horrible. So many small issues, that could of been attended to prior to our pick up. When the finance guy insulted our intelligence & started his pitch on why he hadn't charged us (but it was right there under the charges) for something they "threw in", I was done. Oh yes, and don't count on them to know if the dump hose you purchase will actually fit inside your bumper holder. Since then, I have had an opportunity to become more familiar with my unit and have discovered a broken shelf in a bedroom closet and more scuff marks on the exterior bedroom cupboards. Thank goodness my husband owns one of those fancy staining pens. I do want to also let you know that when I brought up all the small issues during our walk thru to management, his reply was twofold. First he explained, "we have a new guy that does the pre delivery inspection" and "all units have issues, you should see that $80,000 unit over there". As to those responses I say, "I don't really care that you have new people. It's not up to me to train your people. If you are not confident in their abilities, its up to YOU to do a follow-up pre delivery inspection yourself". As for his comment that they all have issues.... I have spend a good sum of money and I'm not looking for the Taj Mahal, I just feel like I should leave there feeling like my transaction matters. Now that you know what your in for, may your experience be much more pleasant and much less stressful than mine. read more

I was traveling to Reno in August 2022 and on the way, I lost all power inside of the coach. I had called one mobile service who stated on his website his electrical knowledge. I called the number 2x; he never answered and it never went to voicemail. I called a second mobile service (rated very highly) and 2x left a voicemail- I never received a call back. So here I am now in Reno with no inside power (especially for the frig). I unloaded my car tow and trailer and roared down the highway to Camping World. WOW what a great bunch of guys. My battery hookup was wrong (not my idea but I had called the service line to the coach manufacture and they gave me bad info). Camping World installed a new battery correctly and changed the blown battery fuses. But several days later I lost power again. I brought the coach back and they totally went to work on it. The wrong battery hookup from the manufacturer not only blew the battery fuses but just about every other fuse in the coach, including some power panels and radio. But I was only visiting Reno and now the weather was threatening more monsoons, so I was under a deadline. That crew worked (AND I MEAN WORKED) on the coach to get it drivable for me to drive back home. They told me what else needed to be worked on but because of the timeline of my weather departure, I would have to get the part installed back home. I CANNOT SAY ENOUGH ABOUT THE SERVICE, KNOWLEDGE, COURTESY AND PROFESSIONALISM OF THAT TEAM. YEAH Camping World. I only wish I had one close to me where I live. Thanks read more

Buyer beware. I was sold a 23k camper drove it off the lot and major issues started happening an hour into our drive. We're talking HUGE issues that I've never even heard of from any other camper owners. Fridge won't work at all and also swings open and dumps everything out, water heater nearly burned our camper down because someone didn't turn on the right nozzle. Then we get it fixed at another camping world and worse issues started happened. Rv outside door was not locked then closes behind us and locks itself with keys in it. Tim said and I quote "this isn't even possible." Well there were two witnesses and it happened thanks so much for basically making us feel crazy. Didn't offer any help to fix this. Chris trimm my sales person said do not pay for protector seal on camper as I was I'll be parking indoors... he then tried to charge $980 on final invoice for protector - Chris told steve we wanted it. Steve made Chris pay for it since they already did it. BAFFLING. At every level this has been a nightmare. Tim promised to help us get into another camping world to fix issues and literally told the woman we need a 20 min fridge light fix. She was pretty upset when we arrived and said "this is ridiculous". We then called other camping worlds which said Reno was known for selling lemons AND 300 other campers Coleman lanterns had same issue. We will be taking legal action if all is not resolved promptly. Would have never in a million years purchased had I known. read more

My wife and I were issued a recall on the regulator for our Jayco Jay Flight Trailer. After many months of back and forth and a substantial amount of frustration, going back to September of 2021, we finally got a break. We contacted the service department and spoke with Susan regarding our situation. Her and Richard were able to locate the part we needed and get us scheduled immediately for service. Understandably, the regulator recall was no fault of Jayco, but the company that manufactured it. The fact that Sierra RV, now Camping World's, staff were able to accommodate us after months of frustration speaks to the integrity of those that work there. Not having dealt with camping world enough, one cannot pass judgement. But I will say that the good people at the Reno location are professional, courteous, and above all understanding. Our many thanks for helping us out. As we use our trailer to conduct business in other areas, we could not be more appreciative of the willingness on Sierra RV/Camping Worlds part, to work with us, despite the situation. Moving forward, we won't continue to use Sierra RV/Camping World because of the Camping World Corporation, but rather the people that work there who endured, turning a bad situation, such as ours, to have a good outcome in the end. Thank you for all your help. KC. read more

It's been almost a year now since we purchased our travel trailer from Camping World Reno, so I thought I'd update my original review. First off, we have had only a couple of occasions since our purchase to contact the dealership part of the store. On a visit to the retail store, I saw an old neighbor or ours and stopped to chat. It turned out that he was trading in his brand-new travel trailer for a motor home. His trailer was identical to ours only a 2022 vs our 2021, the other difference was he had theater seating in his and we had a sofa bed. Now thanks to Phillip and the service department at Camping World Reno, we now have theater seating, and his trailer now has a sofa bed. We had to pay for labor to switch them but that still saved us over $1000 plus we didn't have to pull out the old unit and install the new one. Plus, we did not have to try to sell the sofa bed. Phillip and his staff did not have to do this for us, but they did, this is five-star service no matter what anyone else says. To Phillip and his staff, I would like to wish a very Happy Holiday Season. read more

***DO NOT BUY ANYTHNG FROM SIERRA RV SUPER CENTER*** (Another yelper said this and I just couldn't say it any better) I priced out a brand new Jayco product and found it $12,500 cheaper at another location. SIERRA RV MARKED UP THEIR UNIT BY $12,500!!!!! Sierra RV was unwilling to match the price. I am unable to justify spending $12,500.00 MORE for the exact same unit I can purchase 5 hours away. We were told by SIERRA RV - if you buy the Jayco unit from anyone else we REFUSE to service it... Oh and by the way - We are the only Jayco approved service provider in the area - then the guy from Sierra RV laughed. I contacted Jacyo's Corporate Office and they have had numerous complaints on Sierra RV of a similar situation. I hope Jayco pulls their contract with Sierra RV and gives it to a different local dealer that believes in customer service. Bottom line - you pay the extra $12,500 to Sierra RV or you can't get warranty work done locally. Do don't buy a Jayco product is what that tells me and DO NOT BUY ANYTHING FROM SIERRA RV SUPER CENTER! read more

W bought our 2012 Jayco 26RLS from Sierra RV years ago. They'ved serviced our trailer regularly and we've had zeo problems with them. I managed to bend the extension leg for the power tongue jack on our trailer as I was prepping it for a trip. I went down to Sierra and bought a replacement, but an inexperienced employee gave us the wrong jack. I returned and they told me it would take over two weeks and cost nearly three times as much for the correct jack. At this point I became very frustrated with them as our trip had already been delayed over a week. That it when the general manager got involved. I was given a new jack three days later. It didn't cost me a dime more. That is true customer service. These folks have earned my business. We're in the initial stage of discussing the purchase of an upgraded trailer. When we do finally buy, we'll be buying from Sierra! read more

I made an appt in February for an April date for a recall on my Dometic stove. The week of the appointment I called to verify they had the parts in and were expecting us. It's a 70 mile drive one way. No one ever called me back. Called the night before the appt and they said they could not verify my appt . Day of appt service personnel called. I was told they had no parts for my trailer and I would have to bring it in to see if I was even affected by the recall. I told them in February that I had a recall letter, gave them all information including VIN model number and stove serial number. Now I am told they have none of that. The women was silent on the phone and then she finally, after I said I wasn't coming in, said ok thank you bye. Don't every go here for anything. They are worthless. read more

Contacted them through their web site for a repair on my motor home. No response! Then on Monday, April 15th I finally got an email form the BDC manager saying, "My name is Ashley and I am SO sorry that we never got to you. I'll forward this over to my website team for review - we've been having issues with our website contact system lately." Excuses! I emailed back to them on April 17, 2019, "Hello Ashley. You contacted me on Monday. Now it is the end of the day on Wednesday and still no answer to my original request for service on April 11th. What happened?" After that exchange I never hear back from them again. Wow that is AAA service for sure! Took a day away from my other activities to fix the problem myself. read more

These people not only use shady tactics to get you into their building. They also hang the American flag, but they hang it upside down. They have a huge American flag. That is hung upside down. What a disgrace! They are unpatriotic and apparently hate our country. They will turn away your business if you tell them that you voted for our president, President Donald Trump. These people are a disgrace. I will never do business there, and I will let everyone I know not to do business there and tell them to tell everybody they know not to do business there. Stay away they don't want your business anyway. read more

We are full timers who needed our furnace fan motor replaced. I called them and we were scheduled in for the next day. Within an hour of arrival, our problem was diagnosed and the part was ordered, next day air. We were called at 10AM on the following day to be informed of the part's arrival. Our new fan motor was installed within an hour and we were on our way again to Alaska! This was done using an extended warranty from a company that Sierra RV had never used before. Great experience, Great people. Thanks Jamie, Misty, and all who helped! Your own attitude helps define your experiences! read more

This is my second purchase from Sierra RV and I can't say enough how wonderful everyone was. I had a specific need and ask Mark Murphy to keep and eye out. Within a week he was called to tell me he had the perfect unit. He, of course, was right. Great unit at a great price. Murph had us in and out in less than an hour, TOTALLY painless and I was out in time to catch breakfast with the family! Our appointment for delivery and walk-thru took place in less than a week and they also did deliver AND set-up!!. Thank you Mark Murphy and Sierra RV!!!! read more

There was an employee here in his probably in his early 30's who's a jerk off and sh!tfull of attitude. He screamed not to touch the pop up trailer because it's been sold. As if we're COVID carriers. He's an illiterate piece of sh!t. Hate him and I hope he gets run over by a truck. You won't get my business you damn ass. What comes around, goes around. Tells you what type of business and employees they keep in this place.STAY AWAY from this place. It's run by RUDE, CONDESCENDING people. They're not the only game in town. Trust me, STAY AWAY. read more

***DO NOT BUY ANYTHING FROM SIERRA RV SUPER CENTER*** Terrible customer service, they lie and tell you anything to make a sale. Once they have your money they won't return your calls. I supporting buying local but not from this company. Their service department, Sean - the "manager" - is even worse then their sales department. Basically, it is their way or your can take your business else where. I am taking all future business else where. I suggest you do too or get ripped off and treated with no respect. read more

We bought our fifth wheel RV from Sierra RV. Last winter we discovered it had a manufacturing defect that caused the roof to leak. Sierra had just hired a new service manager, Sean Fox, and he helped us get the defect covered under the Keystone warranty along with three other issues that we had experienced that had been denied. The service prior to Sean arriving had been less than optimal. He has brought the service up to great. I can now recommend Sierra RV for service issues. Richard Filipowicz read more

We started looking for a fifth wheel two years ago. Popping in on all RV dealerships. Sierra RV was always very kind to show us anything and talk about everything without being pushy. We made our visits more frequent before actually sitting down and making the deal. Dave M and Brian and Dave, everyone really was just so nice and respectful. We are very happy with our purchase and would recommend if you are looking to go see someone at Sierra RV!! read more

Went to the RV place down the road first and the sales man took over 10 minutes to show up and then didn't seem interested in selling anything because they just got back from a show. Sierra RV had someone helping me within minutes and was glad to show me what I was looking for. Answered all my questions with no pressure sales. Definitely recommend. read more