My son Kolton recently had a LOT of work done here. I couldn't have asked for a better experience!…read moreWe visited three dentist total trying to find someone in "network" or who we felt comfortable with. My heart was stuck with Dr. Drew and her team. I trusted the work that she wanted to do on my son. He was a complicated case (in my opinion) bc when he was little, he had a lot of medical treatments that eventually ruined his teeth. The treatment plan that she had for him made sense. She took the time to explain everything and why she thought certain things were necessary. Everyone in this office was patient, kind and greeted us with a warm welcoming smile. Coming here felt like coming home. Any questions I asked, they seemed pleased to answer. I recommend them to any and everyone I know. I am forever grateful for Dr. Drew and her team, and also for Rebecca who was so sweet and always willing to help as well.

The office is fairly nice, and the dentist my daughter saw did a good job overall, but the billing…read morepractices are not what I had expected. We were asked to pay 100% up-front for the exam and file for individual reimbursement, something we have not had to do with any other dentists, and their computer system showed they would be reimbursed for the fluoride and cleaning. That should have been a red flag to me to leave, but I was under the impression that my Delta Dental was in-network and my 100% coverage would make it all okay. Apparently because my DD is "out-of-state," the dentist's office contracted rates did not apply. That's fine, I've worked insurance, I know that the contracts for networks get cloudy at best. When I called to talk about it, they basically said they stay out of network as often as possible so that they can set more of their own preferences in the number of patients, etc. That willingness to charge more per patient is not something I had expected, and there was no negotiating the rate down. Normally issues with negotiated rates are fought between practitioners and insurance companies (that's the only major perk of insurance), so make extra sure you are in network and that you are okay fronting the entire amount with only a hope for reimbursement or that you have sufficient time to call hither thither and yon to try to get full payment.

I've been going to this dentist for at least 15 years. Dr Goch is always pleasant to see, friendly…read moreand professional. I go there for all of my dental procedures unless it's a service he doesn't provide and I need a referral. I always feel welcomed and they are fast. I've never been in any pain. When I have any invasive procedure, Dr Goch always follows up with me. My father who has since passed away, only went to Dr Goch as well. He's a great family dentist and all of the employees are fantastic and have been there for years. Highly recommended

Not a great dentist, but not a bad dentist either. Quality of service is a bit lacking. After a…read morecleaning, Dentist Goch was suppose to look me over before I left. After thirty minutes of sitting in the chair, and him not coming around, I went ahead and left. About three months later I get a letter stating that given those circumstances, he has decided to to have me as a client anymore. Which is a rather interesting reaction to providing bad customer service...... That said, the man himself is polite, reasonable, and knows his trade well enough. I didn't particularly care for him personally, but I wasn't paying him for his personality, but for his trade. Which he does adequately. Still, if you want good service, there are better dentists out there.

Very pleased. Went to Nia's for a second opinion after a horrible experience at hickory flat dental…read more(do not go there!!!) - thankful for them taking the time and helping my boys. We've been very pleased so far. Everyone is always very friendly.

Go to this dental office if you want your insurance benefits maxed out and a surprise bill showing…read moreup in your mailbox later. They openly admit they do not verify EOBs because it's considered a "courtesy service," yet they have no problem upselling unnecessary treatments like nitrous oxide for children -- knowing it may not be covered by insurance and isn't always medically necessary. This office caused me so much stress that I transferred my child to another dentist for a second opinion. Turns out only 1 of the 3 molars they claimed needed treatment actually needed work. That alone says enough. SCAMMERS ! Oh and they don't tell you the charges until arrival. I've received 3 different charges for one tooth and a surprise text for a balance owed. Contacted Human Resources to have the 216.00 charge removed after paying $130 and having Aetna insurance. The wait to tell you the charges part of the strategy & then they have you sign the estimate to throw in your face that you signed it. Organized CRIME, on to the BBB for my next review on them... The front desk staff were nonchalant and unhelpful throughout the process, and management seemed more focused on swiping cards than properly running the office or helping patients understand charges and treatment plans. I guess those fancy decorations and showroom-style furniture have to get paid for somehow. . Don't waste your time here it's all about the money and charges. They will use up your insurance just on fees and up sales, and also have you to pay out of pocket. Wish I could leave 0 stars. And honestly, some of these Google reviews feel way too scripted to be believable.

Their facilities and pediatric staff are great. Adult dental care, not pleased. Every time I ask…read morequestions about recommendations, treatment options, hygiene routines etc I get talked to like I'm an idiot. The new dentist- Grubler I think his name is? very rude and will not listen/ is not patient centered and thinks he knows everything. If you want a dentist that will hear your concerns, consider alternate (less invasive treatment options) or even take the time to talk about toothpaste recommendations, he's not your guy. I will not be seeing him again. Will stay here for pediatrics but I'm personally finding a new dentist for myself.

We came in today for my son's first dentist appointment and we were VERY impressed! My toddler has…read morespecial needs and the dentist was amazing with him. The staff was all extremely friendly and Dr. Shawn was very informative, told us what to do at home right now to help our son, what to expect at the next appointment, and what to expect in the future in regards to his condition and dental needs. The lobby was such a nice comfy atmosphere and not at all like that of a normal dentist. I enjoyed the experience so much I'll be switching myself! So, so thankful my baby doesn't have the dental anxiety that I have and that we started with a positive outlook on dental care for our little guy thanks to Dental Town!

Dr Linkous and her staff are amazing! So gentle and caring, and they did so much for me as a new…read more(emergent) patient, and they did it so quickly to get me out of excruciating pain! I cannot thank them or recommend them enough!

I didn't like their cancellation policy so I cancelled my intake appointment. While I understand…read moretime is money, things happen. Something as simple as backed up traffic could make you late. If you're on a fixed income that cancel fee could set you back significantly.

I recently took my children to their regularly appointment at this location and i just wanna say…read morethat coming to this location is the best experience ever! All the front desk staff are extremely helpful and take care of your needs, they were very professional and attend you right away. My kids are usually not the calmest but the young lady Dayane was so patient and kind to them & treated them with the upmost care. I will always come to this location & recommend it to everyone.

The ladies at the front desk were extremely helpful. It's always nice to have people such as…read moreWhitney, Natalia, Isabelle and Leidy working to ensure your child has a positive experience. I can truly say they all were wonderful. If you're looking for a dentist, this is the place I would recommend.

I've been a patient of Dr merritt's for over 10 years. I've never had a complaint. He's a great…read moredentist. The last time I went for a cleaning they asked if my insurance had changed. it had not and when I was leaving they said you are all set, as was normal. I then received a bill for $160. I called and was then told, after the fact, that my insurance was not acceptable now. they also charged me a late fee even though I received the bill that same day. I truly hate that I now have to find a new dentist.

Use to be a great practice. Now that it was sold to a cooperation, they find every way under the…read moresun to make Money. Very sad. I have now found Dr. Cox's new office and will be becoming a patient at that location.

This place is clean and the staff is so friendly! Hooray! I instantly felt welcomed right when I…read morecame through the door. The lobby was comfortable. I appreciated that they reached out to me to let me know that they had an earlier opening so I took it. The cleaning and bedside manner was all very professional and detailed. I wish I would have caught my technicians name because she was great! There was some initial confusion about me opting to go fluoride free but they figured it out. When the dentist came to finish the appointment he was nice and took his time. I like that it didn't feel rushed. This place has better hours than my previous dentist and it's actually closer to my house. Highly recommended

This is seriously the best dentist office our family has ever been to. Staff is so friendly and…read morethey make the whole experience so convenient. The dentist here was a rockstar also, he did cleanings and dental work. We were in and out and got a nice new patient discount too.

Dr. Tammy and staff are a staple in our community! We absolutely love her!!!! She makes going to…read morethe dentist fun! My two oldest kids are now too old now to see her. but wish they still could. She is the very BEST!!!!! She has made all of them feel absolutely stress free and completely comfortable in her office. Her office is fun vibrant and relaxing. She is so sweet and honest. I know she cares about each individual patient. All my friends feel the same way. If you're looking for a sweet dentist for your baby......she's the VERY BEST!!!!!!

I've gone to CMD for at least a couple of years now and, well actually I've had my whole family go…read morethere. Dr. Mohgdam (Dr. Mo) has been no less then excellent in both the treatment and advice he's given me and my family. In my worst case, I have a somewhat demanding daughter that they were able to manage with no problem and in all other cases when I visit I am always satisfied with the quality of service. He's always able to explain on a level I can understand. I'm also impressed and appreciate their billing system in that they are very in tune with what the insurance company will compensate them for versus what the client will have to pay. I find that very handy in that there are no surprises. Overall I'm very satisfied with my experience there. There are several other such practices in the area and, frankly, I don't feel the need to look around.

I no longer see Dr. Mo because I moved away, but I am not happy about it. Scrupulously honest,…read moregreat staff, all the best up-to-date technology. I loved going there and if I get the chance to go back, I will. Everyone in Cherokee County should go to Dr. Mo, and if you don't you should be ashamed of yourself.