Amazing experience from start to finish! Interior Solutions Upholstery has the best customer…read moreservice, a welcoming atmosphere, and excellent quality work. Highly recommend to anyone looking for upholstery services!

Late with work. Said she was working on the project. Then called to say she didn't have the fabric,…read morewhich meant she hadn't started. Then found the fabric. Work was okay, though.

Brad and team did a great job restoring my grandmother's cedar chest. It was not in the best shape…read morewhen they took it in, but now I can say it is truly beautiful. I would highly recommend and will use them again should I have the need

I highly recommend Brad and his team. The photo shows a before and after of the restoration of my…read moreGreat Grandma's sewing machine cabinet. I'm so thrilled with the work that Brad's Furniture Restoration did. It's gorgeous and very high quality. They took great care with this piece and I'm very appreciative for what they've done with it. Priceless!

Great experience working with Byron and Andrea Rietesel. Their customer service is outstanding…read more They made sure I got exactly what I wanted for a bimini for my boat. The price was very reasonable and the quality of workmanship was superior.

The quality, experience, and workmanship at Rietesel's is the best in the business. I am a…read morereturning customer and would not consider any other company to Rietesel's. Rietesel's customer service, attention to detail, and expertise is second to none. I recently brought my Talon to have a custom cockpit cover made. Andrea and her team did an amazing job, even matching the color of the snaps when installing to the black gel coat on the hull. Rietesel's has once again far exceeded my expectations and the cover they made is absolutely perfect. A big thanks to Andrea and her team as they truly are dedicated to high quality, great value, and ultimate customer satisfaction!!

Under New Ownership! Dont let the past reviews turn you around!…read more I came in with a very last-minute engraving request for my boyfriend's going-away paddle gift, and he absolutely came through for me. He didn't have to take it on, but he fit me in and got it done within an hour, which completely blew me away. The customer service was amazing -- kind, understanding, and you could tell he genuinely cared about helping me make the gift special. The engraving itself came out awesome! So grateful for the help. I'll definitely be coming back here for any future engravings highly recommend supporting this shop and the new owner!

Terrible experience, take your business elsewhere…read more I arrived during business hours with the item to engrave and clear instructions. Discussed the project, agreed, and shook hands on a price ($60) to engrave the item. When I got home, I received a voice message stating owner forgot to include a $15 "set up fee". This was a red flag. I grew up that if you shake hands on an agreement, you honor it. This business owner was not raised that way. As I had already dropped off the item, I let it go. Two days later I received a call asking if I wanted metal plates mounted on the glass piece I requested engraved. I declined, and it seemed weird he would ask me that as we already outlined what I asked for. Received a call the following week the piece was ready for pickup. Upon inspection I immediately saw each engraving was visibly off center, anyone would notice this. I pointed it out to him and his response was "I will have to ask my employee about this, I did not even review it before you arrived" That is flat out lying or incompetence. I told him it was too late now as there was nothing that could be done to fix it (as it was engraved in glass, and the recipient declined the metal plate option). He said "let me get you a deal on this". He offered me a deal on his poor service, on a piece I brought in, that he ruined. I firmly refused, because at that moment I knew I was going to leave this review and I wanted nothing on my conscience. He asked me who the item was for and if they were a perfectionist?" The fact that a person who specializes in engraving, his SOLE JOB, asked me about whether or not the item recipient was a perfectionist after he provided visibly sub-par work is astonishing. It is clear to me now the metal plate option was a cover up for his blatantly obvious mistakes and that is not acceptable. He did not own up to the mistakes and should be embarrassed and ashamed as a business owner. After reading other reviews, it appears this is standard operating procedure for this individual. Save yourself the disappointment, frustration, and lies. Mistakes can be forgiven. Dishonesty, bad business practices, and poor ethics cannot.

I can't thank this company enough. They fixed our kitchen cabinet door face and saved us the cost…read moreof total cabinet replacement. We moved into our home and noticed one of the cabinet doors was warped and the face was cracked/ peeling. We were in a tough spot because if we could not repair this one door, then all of the cabinets would have to be replaced. The previous owners must have cheaply remodeled with discontinued cabinets. Everywhere we called and asked we were told we could not get a replacement door because our cabinets were no longer in existence. I called the Refinishing Touch and after speaking with Wendy I felt confident that they could do the job. They originally tried getting me a door and the profile did not match ( remember cabinets have been discontinued). I am a perfectionist and could not settle for anything, but a perfect match. They could tell I was not pleased and decided to go in a different direction by repairing the old one. They want to have a satisfied customer. They will work with you until your happy and in my opinion I think this is what good customer service is. My cabinet door looks brand new and perfect. I could not ask for more. I would go back in a heartbeat!!!!! I wish I kept the before picture of the door because it was warped, discolored and cracked. The first company I went to even destroyed it further. Refinishing Touch reveneered the door and viola. I am a happy customer.

Save yourself the frustration and money. Very unprofessional. Work took 3 weeks longer than first…read moreagreed upon. I had to call on multiple occasions to see when my chairs would be finished since her communication was poor. We went to pick chairs up three weeks later and they still weren't done. Never said "sorry," and was only full of excuses. Wendy wasn't even going to give any compensation for extremely late and poor work (she eventually gave us a very, very small discount and was very rude about it). We have to fix parts of our chairs where pieces are now missing. Please do yourself a favor and find someone else. UPDATE---My husband told me I was being "too nice" in my review because he had a worse experience with her. Thank you so much, Wendy, for your public apology with no additional compensation or PERSONAL apology. Very heartfelt. Way to right your wrong.

A D specialty sewing did an awesome job on the cushions for our entry bench. Great job, it looks…read moreperfect. I will recommend Andrew and AD specialty sewing for all our upholstery needs.

I needed removable interior boat cushions seating re-upholstered. Included many cushions and…read moredetails. I'm very happy with their work and craftsmanship done at a reasonable competitive price. I'm still in process of installing some side panels per the picture which requires me to screw in and staple. I couldn't be more pleased with their work.

Excellent work. Superior customer service and right on time. Will certainly use them again. Very,…read morevery pleased.

Appreciated all the information we received on our initial visit for an estimate to have our dining…read moreroom chair pads redone. A large variety of material options to choose from. And the service was faster than quoted.

Wonderful service and cute dog in store. I had a great time and she was very helpful and kind…read more Highly recommend.

Walked in on a Tuesday afternoon. I was immediately greeted. I let the owner know I had a knot in…read moreone of my favorite necklaces, a Christmas gift from my husband, which he purchased from a jeweler when we lived in Elgin. The owner was able to remove the knot and refused to charge me anything. That kind of customer service is hard to find these days. Consider supporting a local business with wonderful customer service.