I should have read some of these reviews first. Terrible company and the owner does not listen! He and his people are always right and you are wrong. Doesn't matter what they told you. Very poor work. Did not fix the problem and did not communicate their policies upfront or after they spent hours accomplishing nothing. Do yourself a favor and find a company that understands customer service! read more

Called Capps to rod sewer line. They charged $390 (with a 90 day guarantee). The sewer backed up again the very next day. When they came back, they wanted an additional $195 to rod the line again or $785 to try a better rodding job. Would not recommend this company to my worst enemy. Offered no compromise nor a refund. Terrible experience. Will NEVER call this company again. read more

Stay away. Sent an incompetent plumber. First misdiagnosed the issue; second broke open a pipe which flooded my downstairs with sewage; third in trying to fix the damage he caused, the plumber splashed purple primer all over my cabinets and appliances (if you know this plumbing chemical, you know it is indelible); fourth refused to fully fix the damage; fifth when I spoke with the owner Joe Capps, he yelled an obscenity at me and hung up. This really is a classless, unprofessional outfit. Really sorry we called them. Ignore their big ad and save yourself a bunch of trouble. read more

Capps Plumbing charges almost double after we compared them to what other plumbing companies charge. Unfortunately, I checked after the work was done. Also unhappy with their attitude. Called them about an issue and they were rude. It's a good idea to get another estimate before you get the work done. read more

Terrible. I should have looked here first, yikes only 2.5 stars before my review. Very manipulative and dishonest staff. Paid for a toilet installation, they were not able to install the toilet but charged us anyway. Sad that this is what our world has come to. Luckily I found an honest, competent, and fair general contractor for future needs. I hope you all can find someone like that too, before you lose hundreds of dollars. read more

The plumbing staff are capable, courteous and seemingly knowledgeable. They come equipped to do any job although also well.prepared to upsell you on a number of items. On the other hand, the customer service at the office is ATROCIOUS! I called to speak to "Glenn" on a Friday afternoon after having a service call earlier that day. My service call was to address a job that was under warranty; I originally spent over $1600.00 for basic plumbing work. Unable to address my concern, Glenn said he would return my call later that day or Monday. He failed to call me back that day, Monday, Tuesday, Wednesday, etc. Never having received the courtesy of a return call, I followed up with another call a week later and was connected to Glenn. We spoke briefly until Glenn answered an inside line and held a full.blown conversation with an employee while I was left to listen without so much as an "excuse me" or "please hold" or any acknowledgement that he moved on and left me hanging. Ultimately, after near ten minutes of listening to Glenn's other conversation, I had to hang up in spite of the fact that my issue was still unaddressed. I have yet to receive a call, message or any communication from Glenn or Capps Plumbing since that time. It has been weeks. DO NOT spend your money on plumbing services from Capps ; they FAIL when it comes to customer service and satisfaction. Truly disappointing - especially in a market with so many competitors! read more

Finally! A plumber we can trust! Nick came to our house for a backup issue and found that the sewer was broken. He explained how the repair works and how long it was going to take to repair our line. He worked out pricing with us and scheduled for the repair to be done the next morning! My sewer was repaired within two days and could not have been happier with my decision to hire CAPPS. I recommend CAPPS 100% read more

I asked my Property Manager is she could suggest any plumbers to help me with a shower leak.. One of the company names that she gave me was Capps, so I called them out. They were very friendly and were out within an hour and got the issue repaired quickly. They cleaned everything up nicely when they were done too. I will definitely be saving their business card in case I ever need help again! read more

They come equipped and they do good job overall. However they will unreasonably overcharge you for emergency services. I understd emergencies and I understand efforts, but charging over $600 for 45 minue job with no equipment to replace (just labor) is ridiculous. They do understand that I have no choise since they are here and it's emergency. But they use this situation to rip you off and I dont find this fair. I personally dont like greedy businesses which would use your circumstances and suck money out of you. Great job with fixing my issue, but you are on my blacklist along with other greedy and dishonest service companies. read more

Addison, the plumber, came in to replace my water heater tank. He was polite, efficient, clean, and completed the job as quoted. I am very pleased with his professionalism and the work performed. Pricing is competitive. Coupons online via the website. I will use them again. read more

Capps was really wonderful. My mom has an old house in Arlington Heights and pipes had clogged with tree roots causing some pretty major nasty back-up/flooding in the house. We called Capps on the recommendation of a friend. From the first phone call the guy on the phone identified the problem over the phone and told me he could have someone out same day between 1-4pm and I called after noon. Another gentleman called to tell me our plumber would arrive in about 15 minutes which he did (about 1:30). Sean was pleasant and courteous and thorough. He listened to my mother, did a great job and was very helpful in his explanations. I would highly recommend him and the Capps team (they show up with a large truck full of everything they need!). And we would certainly use them again. Thanks Sean! read more

joe and his crew are great straight forward people.they are very professional and reasonable.Im referring them to anybody that need good plumbers. read more

My water heater stopped working, Capps sent someone to check it and found that the flame was out but could be ignited to bring the water heater back to operate. A suggestion was made to replace the thermocouple. I agreed, however, the charge was raised a couple of times that reached $500. I will never use this company again. read more

Like the plumbing company is the best plumbing company that I know of I've used them twice I get a fast response they get the job done very well equipped good staff great technicians highly recommend them read more

Had these two young strapping gents come help me with my water heater and got it installed quickly and efficiently, couldn't be happier with how everything went. I would recommend to anyone who is having problems with their plumbing. read more

Joe Capps is a bully and a bad person. He treated me very unprofessionally because of my English accent. Some of their plumbers are not good for anything. They tell you that diagnosis is $68 but if they touch anything it will go up to $95. You cannot reason with Joe Capps to make him understand your issue. Joe Capps says that all his plumbers talk with him before starting the work which is a lie. You cannot be on phone line with Joe Capps for more than 10 seconds as he starts to insult you and yell at you. He then starts to tell you how he is right because of 30 years of plumbing experience he had and all that...If you tell him that your problem is not fixed although his plumber came to fix your problem and charged you an exorbitant amount of dollars, Joe Capps will tell you that the original problem is fixed but now we have a new problem and insults his way out touting his 30 years of plumbing experience. Next time when I had a problem, I called ABC instead and the difference is heaven and hell..I will stick to ABC in the future... I strongly suggest not to call CAPPS plumbing mainly because of Joe CAPPS...More than money it is an emotional strain on yourself, reasoning with Joe CAPPS on any issue after the work is done... BEWARE of JOE CAPPS the BULLY!!! read more

I recently had a leak in my faucet ,it was a Saturday and harder to get a plumber. Capps sold me a Moen faucet that they said was chrome and similiar to the one I had that was Stainlesss steel. I was busy making lunch so I took the man at his word. We signed the papers then he left and I picked up the pull out faucet to clean up and it was so light it was like a toy. Turns out it was a $99 chrome plated faucet I could have bought at Lowes. I understand people have to make a living but a 600% mark-up is highway robbery.That of course was just the cost of the faucet. I called him and he was smug and said I could have refused the faucet which I certainly would have had I been told exactly what it really was. Now I'm having trouble getting a plumber out here just to change a faucet. Stay away from this company unless you enjoy being ripped off. read more

5 star service from this local wheeling branch - i`ve used them for various calls at different addresses and the end result is the same - satisfaction with all work performed - professional, hard workers are what they are made of. i recommend you use them if your EVER needing drain/water issues ! t.v. 7/2/16 read more

I am very sincerely pleased with Capps Plumbing & Sewer! I experienced terrific service from first call to follow up. Pricing was very competitive, scheduling and install of a new toilet and a new water heater was made very easy for me. They two young men who came out were very polite, and knowledgeable - they answered every question thoroughly and made sure I was happy before they left. They were neat, clean, polite, friendly, and worked quickly. I am very happy with the products installed and the value for the price. It's sometimes hard to find a trade company you can trust - I will definitely be a repeat customer! read more

This company is really great, they know what they are doing and they take the time to explain everything, there plumbers are very knowledable, the owner is awesome as i have met him on jobsites multiple times, prices are in line and i can't praise them enough, Thanx guys!!!! read more

Horrible service. Had a clogged shower drain and I specifically called capps because they advertised the free camera inspection. When they came to my house they did not even bring the camera and I specifically requested the camera before beginning the work. However, the plumber insisted he rod the pipe in order to fix the issue. Once he got everything set up and started rodding the pipe, he noticed that he could not plunge the tool any further. He then noticed that the pipe was going in a direction where he is not be able to get the rodding tool down. Hence the reason why I requested the camera because I thought this might be an issue... he then tells me he cannot proceed with the job and requests that I still pay $285 for a job he could not even complete. He could have certainly prevented this in the first place by bringing in the camera like I had requested. Do not use this company because they do not have skilled and knowledgeable staff in the field to do the requested work. very dissapointed read more

Came out, pointed at something that I knew was broke, estimated the cost of parts completely above cost. then charges me an extra $100 for being in my basement for 15 minutes. Company is a joke, don't trust them, they're only there to steal money from people who don't know any better. read more

Called to have my kitchen drain cleaned out after I had tried everything I could do myself. Prompt service,pleasant serviceman, and he got the job done cleanly and quickly. If it had been free it would have been PERFECT, read more

I also managed a large condominium association for almost twenty years. I finally got tired of having to call a plumber back to rod the same line two or three times, and worse yet, hearing the plumber tell me - on a Friday night - that he can't get anyone there until Monday. Since we switched to Capps, we have had reliably fast and quality service. Response time is always two hours or less. Capps plumbers keep working until they solve the problem. I know they may not be the most inexpensive company, but my neighbors deserve prompt service and Capps Plumbing doesn't let us down. read more

Try to avoid them they try to sell significant amount of work that you actually don't need they overcharge and c

I had a issue with my bathroom plumbing a few weeks before Christmas. I called Capps Plumbing and Sewer. I am so grateful I made the call Capps Plumbing and Sewer. They sent workmen over and they tried their best to get the water to move in my sewer pipe. They then pulled my toilet and tried to rod from there. It did not work the tree roots were entrenched. They explained everything to me in detail. They wanted to make sure I knew what needed to be done to fix the problem and assure me there was no other alternative. I agreed to the plan. Within a half hour JULIE was out marked off all utilities . By 9:00 AM the back hoe was in my driveway and they started to go to work. It was like 12 degrees out. I forgot to mention when they left my house the night before they cleaned everything up. And they left things better than how they found it. They worked all day. Everyone was so courteous, nice, helpful explained every step of the way of what was happening or what the next step was. The job was done. They said they would be back when the Village approved the work. Next day they were out again after the Village approved it. They put all the dirt back swept my driveway clean I couldn't believe how clean they were and so knowledgeable. I would give them 10 stars if I could. My plumbing is now working so smoothly. Everyone should hire Capps for all their plumbing needs. read more

I had a leaky pipe & also a shut off valve that was leaking water into the basement. I called Capps based on flyers I had received in the coupon magazines. The 2 sons came out & they were very nice & put on protective footware before entering. They charged $68 just to come out! What happened to free estimates? The valve that was leaking was just a loose nut, so they tightened and charged me $95 just to tighten a nut! I had them give an estimate on the leaky pipe & they based it on being an old copper pipe that completely needed replacing & that the job would take 5 hours with 2 people. They called the office & wanted to charge me $2,450! I called 2 other plumbing companies and both quoted the same job for $300-$350. Capps is way over priced & I'm thankful I didn't fall for their over-inflated quote. I'm angry at myself for paying the $168 to have a nut tightened! Sorry, not falling for this. read more

Have used Capp's Plumbing 4 times in the past year in situations ranging from an emergency to preventive maintenance and sump pump installation. In every case the plumbers were on time, wore booties over their shoes, completed the job in proper fashion, used quality products and left the work area clean. I was very satisfied with their work and they answered all my questions. I have referred them to others who related they were satisfied with the work performed. I have used other plumbing companies who did fine work but were more expensive, not saying that Capps is cheap, but they are more reasonable than others and I trust their workmanship. They have staff that do follow up calls on the service call within minutes of the plumber leaving to address any customer concerns. As far as service goes they would get 5 stars, the only reason I gave 4 stars is due to cost. But in the end you get what you pay for and so far I am happy with them. read more