Brought my Mercedes RV in to repair the front-end after a collision. I was impressed by Loid's…read morefacility, but moreso by the professionalism and support from Jerome, my service advisor. From his knowledge of the repair, to the detailed estimate, working with insurance on my behalf and keeping me fully informed throughout the process, I was completely impressed. The work they did was high quality, clean lines on all the new parts and the paint was a perfect match even though my RV is 10 years old. I'd recommend Loid's for your repair service, especially if you have a Mercedes as their authorized Mercedes repair shop made the difference in the quality and overall customer experience I had. Thank you Jerome & team!

Loids did an outstanding job on my car after hitting an Elk. The car looked brand new. I admire…read moretheir battle with the insurance company to only replace with original parts. If you want it done right, go to Loids!

This business has been a nightmare to deal with! The owner of the business died from Covid a couple…read moreyears ago, and it's Jackie, the wife of the deceased, Angie, the daughter, and Sammie, the son in law running the business. They rarely ever answer their business phone, and all communication is done via email by the daughter who does it from home. The daughter claims that they had several techs when I first made my $9,100 deposit on April 12, 2024, and now they only have the son in law, who was rarely ever there doing any work. They made the mistake of getting greedy and overbooked themselves, and, unlike the founder of Gilson's Auto Body, they have no idea how to run a business. Every time I contacted the daughter by email, I was simply strung along with excuses and lies. I told them they should have refunded my money when they realized they were overbooked instead of keeping my vehicle indefinitely without it getting repaired or giving me a completion date. But Angela, the daughter, tried to gaslight me by telling me I was the only customer that wasn't patient and compassionate, despite the many negative reviews they've gotten over the past 2 years. But, after over 6 weeks of waiting for them to even start working on my truck, I finally had enough and on Friday July 5th I filed a complaint with the New Mexico Justice Department Consumer Complaint Division. The following Monday, they sent out a group email to all of their customers that they are closing their business for good and will be locking their gates and appts must be made to pick up vehicles. But I had to threaten that I'd bring a police escort if they didn't allow me to pick up my truck and they finally let me pick it up on July 11, 7 weeks after I originally dropped it off! In the email notice, they also stated that they plan to refund deposits to all their customers, but it could take up to 90 days because they first have to sell their building and business to be able to get the money to pay customers their money back! They also threatened to file bankruptcy if anyone tried to force them to give them their money back before 90 days! This business is not only dishonest, but they are fraudulent. They take your money and make promises they can't keep! Then they spend your money and aren't able to pay you back when they fail to complete the services that they promised to do. If they don't return my $9,100 deposit within the next 30 days, I will be taking them to court and filing a lien against their property and business!

Had my truck for 67 days and never touched it. There hardly ever open. Been lied to all this time…read more Do NOT do business with this company. They have no direction of what to do. A young manager has no managerial skills at long. I don't think they will be in business much longer. Stay away from if you need something done. You will never get on time. There good at blowing customers off.

They did really excellent work! My car come out looking like how it looked before the runway car…read moretire hit me. I'm very pleased with there work and I would recommend them to anyone. Their customer service is very friendly and ready to answer all your questions about your car.

My car was rear-ended in Nob Hill on Valentine's Day (after a nice dinner out with my hubby…read more.. sigh). The good part: the guy who hit me had the same insurance company as me, so claim processing was pretty easy. The bad part: the insurance company steered me to their associated collision repair facility, which declared my car a total loss (ARGH!) only because the cost of repairs exceeded 75% of the value of the car. I wouldn't have been able to buy a new (or even used) car of the same quality with the insurance buyout, and I just KNEW the car was repairable. I found Southwest Collision Craftsmen here on Yelp, read all their good reviews, and went to them. Bottom line: except for a few factors (which were relatively minor in the long run), I'm VERY happy I did! Manny (the owner) and a manager both did thorough inspections to arrive at a repair estimate that was significantly lower than the insurance company's facility quoted. (Of course, it helped that I provided a copy of the other place's estimate!) I had several long conversations with Manny about the pros and cons of going ahead with the repair. We faced a substantial risk of them getting way into it, then finding (after ripping the car apart to the point of no return) that it was not repairable after all - at which point I'd have to pay for the work to date, then scrap it. Manny made sure I understood the risks from all angles in advance. We took the chance, and it paid off. YAY! The downsides: 1) I had to make multiple appointments and come back multiple times to get SWCC's estimate finalized and get the work going. 2) The work took MUCH longer than they anticipated (several weeks longer!), even with built-in timeframes for ordering & delivery of parts. There were delays in starting the work, and delays in promised completion dates. 3) While Manny is a very friendly, sociable guy, that sometimes leads to in-person and phone conversations that are way longer than necessary just to get updates. The upsides: 1) SWCC stuck by their repair estimate, and did not add extra costs or any work we had not already discussed. No surprises on the final bill! 2) When I finally got my car back, it looked GREAT! Better than it did before I got rear-ended! 3) I got to keep the car I loved, and the repairs were ALL covered by insurance and then some. WIN-WIN! In the end, I was VERY happy with how everything turned out. Despite the relatively minor glitches, Manny and the staff at SWCC are very helpful, friendly, thorough and professional. And the technicians' work is EXCELLENT. If you need top-quality collision repair at a fair price, I highly recommend Southwest Collision Craftsmen.

I left my vehicle to get repaired here. It was repaired quickly and the service was good. Front…read moredesk at the body shop was great. I ran into an issue picking up my vehicle because one of the service center people gave me the wrong hours and I was in a severe time crunch but Estevan went above and beyond and took my vehicle to a separate area that accommodated the hours I needed to pick it up during the next day. If not for his help, I would've had to pay out of pocket for a rental car and I would've been without my vehicle for a weekend that I really needed it for. THANK YOU ESTEVAN

I took my vehicle in for paint after an insurance claim. They painted about 70% of the vehicle and…read morecharged the insurance $7200 plus my $500 deductible. Upon completion of the job I had cracks in my dash, scratches on my windshield, scratches on my bumper and scratches on the interior door panel and air coming into my cab. I notified the so called service manager and he said if insurance didn't cover it, there was nothing they could do, even though NONE of this was there before I brought it in. I left messages for the General Manager and never heard back. HORRIBLE CUSTOMER SERVICE!!!! I WOULD NOT RECOMMEND THEM TO ANYONE....

I'd had some Collision work done it Caliber Collision, and I got my car back in the windshield…read morewasher motor was not working. It has been damaged.. I went in and talked to Jay. It was very helpful. They checked to verify it needed to be replaced and ordered the part. Once he informed me that part was in scheduled an appointment and I went back in. Immediately got me in the car in the back. I waited about 20 to 25 minutes. Had a little popcorn in the waiting room.. the car is finished. She brought it back upfront and I was on my way. I have to see these guys were polite in the customer services. Very good as well as follow up. I would highly recommend.

The staff was very friendly and helpful on the repairs of my Camry. I was surprised when I received…read morethe call that my car was ready sooner than expected and they even washed my car for me and had it looking brand new. I'm very impressed with the work completed and would recommend Caliber to anyone needing repair work.

This is a small shop that does great work. Brought in our daughter's Evoque for numerous repairs…read more We were thinking that we wanted to trade it in. Quite a bit less expensive than the big boy repair shops. Picked up the car today (one week later). Looks like a new car! They pay extra attention to the detail--no broken lenses, no body damage, no more broken plastic. All fixed!!! Highly recommend Dent Express. Will probably now keep the car, looks so good. Mark Caruso.

We went in to another dent removal area who quoted us double what they charged us and they even…read moretook us in right then and there! We were super shocked on that response because the gentleman went to go look at the dent and gave us the quote and said give me 45 mins. We let them take our car and work on it because it was half the price, but weary as well. Across the street was the restaurant supply store so we went inside to kill some time and by the time we were done it took maybe another 10-15 mins but we are super impressed!! Will definitely take our other car that we bought from a private party in to fix their dents they had!!

This is the Ultimate body shop! My vehicle looks so good. The extra time they took to make it right…read morewas well worth it. What a great job! I will definitely use them again if I have another accident. .. but let's hope I don't have another accident!

I only take my truck to this location because Alex and the A&R team provide quality work and…read moreexcellent, honest customer service. I highly recommend them!

I went here for body work after being rear ended on interstate in hit and run. There was a wait for…read morethe initial estimate of a couple weeks, but they did a great job. Very professional. I was pleased with color match work with a silvery color I was told is hard to match.

$2100 for my car to look like new again, and well worth it. I can't tell you what they did, but I…read morecan tell you they did it well, quickly, and with professionalism.