Car Spa is getting bad to worse to highly unethical. First they lose the inspection record for my vehicle and then they make it sound as if it is my fault and that I need to bring it back for another inspection and pay for it again. They "magically" found the inspection records only after I became persistent about them finding what I paid for. Then they damage my new car oil pan when they changed the oil and the engine started leaking oil. When I returned the vehicle to them for a leak inspection, they unethically claimed to have put the wrong oil and wanted me to pay for the cost of another oil change even through they changed the oil only 300 miles earlier. They lied to me with a straight face that replacing the regular oil with the more expensive synthetic oil will stop the leak. I of course refused and took the car to a mechanic who after inspecting it, discovered that Car Spa personnel removed the washer from the pan screw and that is why it started leaking after they changed the oil. It took my mechanic less than 5 minutes to add a washer and stop the leak. After repeated bad to worsening and unehical experiences at Car Spa, unprofessional and untruthful conduct my their employees, and arrogance by their car inspectors, I STRONGLY RECOMMEND YOU STAY AWAY from Car Spa. James read more

Oil change and car wash: They used the wrong tool to try to take off the skid plate. My husband had to instruct them as to which tool to use, so they don't need to "break" it Then the windshield wiper dislodged the second we left and scratched the window. They would not claim responsibility for anything. Don't go here. read more

I brought my vehicle in for an inspection, oil change and platinum plus wash on 10/17/15 and spent $124.08. My vehicle was not cleaned very well and had major bugs still on the front. The manager signed and stamped my receipt for a $28.99 rewash whenever I wanted to come back. No timeframe was given. I went back on 12/5/15 only to be turned away. The manager on duty would not even come out and see me in the line. He sent someone else to tell me they would not honor it, but I could come back later and see the general manager (like when it was really busy instead of 8am in the morning). Behind me were my son and husband who were both coming to have their vehicles cleaned and detailed. Needless to say, I didn't get my wash that was promised and Car Spa also lost out on two other vehicles that day. Lastly, this all happened after I tried them for the first time. read more

Cheap packages, but I felt they didn't do quite that great of a job. There were still bugs and streaks on my windshield. For the nearly 30 minutes I waited I expected more, even for $17. read more

Their car wash doesn't fit an H3 so if you have a large SUV, you're out of luck...Also, they would not offer any kind of discount because of the inconvenience. read more

The services are good, but sometimes they don't tell you when your car is ready and you end up sitting there (although comfortably) for much longer. read more

I got here at 6 on a Sunday, at first i thought it was closed but it wasn't i just had to pull up to the right side to get an interior cleaning. The person that i pulled up to told me they will do both for 27$. I agreed. I also agreed to 4 bucks extra for side cleaning. Cant really remember what is was four. I went inside grabbed a drink and came back outside. When i went out i saw the nice people working on my car.. so i thought i should help out for the trunk. I started putting everthing in a box so the guys wouldnt have to work to hard. I was very pleased with the end result. I got in smelling light cherry just as i had asking... mmmm... wonderful day! read more

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AWWWFFULLL!! Management doesn't stand behind anything! Their top scrubber caught my (factory installed) car rack on top and lifted it right out of the molded inserts. I get that nothing is 100% guaranteed but my gosh stand by these mishaps that are CAR SPA's FAULT, not mine!! Now I'm looking at a minimum of $1200.00 to get this little accident fixed out of my pocket!!! This is what they should have insurance for!!!! I, and at least 12-14 other people I know will NEVER GO TO CAR SPA AGAIN!! You just lost at least $250 per month because you chose not to stand by your mistakes, Car Spa! Not good business! ....What goes around comes around. read more

Went here to get my oil changed. They staff was nice and very friendly. I have to have full synthetic for my car. The full synthetic oil change is $70. It includes a free car wash but the car wash does not include cleaning the inside of the car. In order to get the inside of my car dusted and vacuumed was an extra $10. I had to upgrade the car wash to get the inside cleaned! All together, it was $88 for an oil change and car wash. Also, they tried to get me to change my air filter for an additional $20. My air filter was fine. So not only did this cost a ridiculous amount of cash, but they try to up-sell you to things you don't need. This is absurd compared to what I paid in The Woodlands. I can go to Rainbow Car Wash in The Woodlands and spend about $60 for a full synthetic oil change which includes a free car wash that cleans the outside and inside of my car at no extra charge. Needless to say, I will not venture to this place again for an oil change. Oh, and I checked the pricing of an oil change at the dealership for my car make and it is about $30 cheaper than this place. I should have checked the dealership before going to this place. read more

Let me start with we, meaning my wife, have been going to Car Spa for several years. When we first came the quality of their results was excellent. Somewhere around mid2012- mid2013 that started changing. We had to start telling the detailers about the places that just didn't get cleaned thoroughly enough. Then it went its present condition which there are obvious area that didn't even get touch. So they ?clean those areas while we watch and wait. Well then it still isnt clean in some aeeas and you have to tell them again. This Sunday I had to tell them 3× and it still wasnt clean so I gave up because I had someplace to be. . I come back 48 hours later and it had rained. I get Hand wash to my car. No aytowasges. I told the person that I was back for the rain guarantee rewash and that I received a hand wash. He then stated we don't do rewashes by hand. I told him no machines have ever washed my car. So he had to go talk to the manager. When he comes back he has the same answers. . I then insisted and spoke to the shop manager because store manager was not in. Same answer. I have to say he was exceptionally nice and tried to give me coupons etc. . No thx. I was told 3× by 3 different people that I could return if it rains and no one mentioned I would get an autowash. Well he called his boss and I got what I was guaranteed. I have been here 1 hour and still dont have my car back. read more

Car Spa - Bigvon777's 2013 Mustang GT Premium Convertible - Car Wash Near Me - Webster, Texas

Great staff and they were extremely helpful and friendly. I was in and out with exactly what I needed. I would definitely go here again.

Had my vehicle washed yesterday, the staff is always friendly and attentive. They always do a great job. Thanks car spa!

My husband comes to this location on a regular basis. We live about ten minutes away and pass a lot of car washes on the way but the service we receive is great! On this particular day Catarus took care of us. He didn't have a problem with fixing something my husband pointed out...he did it with a smile and asked if we needed anything else...thanks for your service you have a forever guest!!! See you soon read more

Been coming here a long to me and have watch the service cycle up and down over time. The Good: It's a good place for simple oil change. They offer State Inspection services that are efficient and affordable. The wash team seems consiso read more

I've used Car Spa on a number of occasions and have been pleased with the service. However, when I took my vehicle in for it regular oil change and wash, I noticed on the receipt that they had listed a $7 dollar charge for misc. parts. This was the first time since 2008 it had appeared on my bill. When I asked the manager he proceeded to tell me that the additional charge was for the filter. Silly me to believe that the cost of the filter would be included in the advertised service price. Then when I picked up my car there were still bird droppings on the hood. Once again I talked with the manager and he took my vehicle back to the line to be cleaned. Even after that there were bird droppings on the hood. Disgusted I just took my keys and left. read more

Complaint Description: i amanda has a hummer 2007 h3 went to car spa @ 200 w.bay area blvd webster texas77598. Second time. to go there for a oil change,inspection sticker and detail cleaning on the inside on day 03/15/12 dropped it off @ 9:53am sale#73942244353 i had to pre pay oil change and inspection first for $54.99. i picked it up @ 4:00pm same day on 3/15/12 and paid for my detail cleaningfor $70.71. No one said anything to me and went to get my keys to leave from a employy that was in the middle cleaning another car. i left and drove 2 miles to get my daughter off of inloch in clearlake and left ther at 4:27pm to my house 4 mile away in riendswood. parked my care in the garage and settled for the evening. on 03/16/12 @ 10:00 am gor my girls in the car 3 and 13 yrs old and drove from my house to my dr. s office dr. tommy sims in friendswood and not even a mile away my car was saying engine hot turn off a.c. and my car was beeping as well. never had this problem before so i called car spa and ask did you guys forget to put coolant in my hummer and they claimed no. so i was conceren and drove it accross the street of my dr.s @ auto zone and a girl named charlie help me toconfirm there wasn,t any coolant!! then she looked and noticed a bad smell around the radiator and noticed it was leaking and that there was a crack from my knuckle to my figer tip. its was damanged by car spa cause this doesn,t form this quickly said the sales repfrom autozone. so i quickly called carspa and spoke to mgr jerry he told me i had to drive my car to them and let them look at it. I told them my car is really hot!!! they said they can,t help me tell they looked at it. so from friendswood @ 11:00am i drove with hazard light on to webster in traffic!!!! I made it but had to wait for jerry the mgr for 15 min! he finally came and looked at it and said what wrong? i said are you kidding me the radiators leaking!!you can,t smell that from engine!!! he said well we didn,t do that!!i then said you changedmy oil first "IF THE CRACK WAS THERE PRIOR TO OIL CHANGE" Someone would of noticed and they said no mam there wasn't any problems with your radiator before. and i then said then you guys are agreeing that you damage it. then they said no mam we didn,t The guy that inspected my car wasn,t in his name is GREGORIO FIDENCIO. I first thought god help me is he eveb legal. I was upset at the time,but my form has all passable stuff and his signature on it. Well , they couldn,t help me at all. i wasted my time driving out there and had to drive to ron carter address 18100 gulf freeway friendswood,tx 77546 number 281-283-7000 to get it fixed and to see what they think.bobbi miller said if it was damage before they would of smelled it and should of told you. but with the damage of driving it to car spa then to ron carter the crak got just alittle bigger they couldn,t tell at first cause i was smoking pretty good they had to wait for 5mins to look at it. it was odd that this happen so quickly. hummers allow the person/driver know that its getting hot a earlier warning system, but there was no warning cause the damage was done frm car spa and when i drove with a full coolant it all leaked out when i drove home the day before on 3/15/12. so they know they said driving with no coolant the next morning which is this morn they are speaking of is why there was no normal early warning. the vichle had no chance. the damage was done. so i called car spa and asked for jerry and told hime what the mechanic said he said well there is nothing we can do and we are not paying my bill of 750.00 when i get it from ron cater in the evening of 03/16/12. Then they asked me is there anything else that they can do for me. i said pay me bill of the damage you have done to my car. he said no we are not. and for me to have a nice day!!!!!!!!!!!!!!!!!i had back suegery with dr. williamson on 12/20/12 and still needing to wear a brace till 5/18/12 and i,m not full functional to deal with this. i want justice! read more

I am very satisfied with the work done at this business! My husband does his truck there, and I'm now going to be doing my car there as well. They were fast and courteous, and were superb at cleaning our vehicles! read more

Great service, From the whole Car spa team. Ashley in the back told me about all the exterior washes which is outside washes only, Full service which is a outside wash and inside vacuum and dusting. Details are on the back of the menu and they are priced better than other car detail places in the area. The cashiers are friendly and know how to do there job. The managers Ahmed and Brandon and all the people that work in the front greeted me with a smile, I was very impressed with my service and will be returning. Make sure to bring cash for tips. read more

My favorite car wash place! If the weather cooperates I come every 2 weeks. I had my carpet shampooed and it looks like when I had bought it In 08! I did not think that was possible for the abuse I had put it thru... Keep up the good work! read more

I took my truck in for the first time to get the interior cleaned, since I have kids, and got the upholstery shampooed for $79. First they didn't take my coupon on my phone and told me it had to be printed (ok, whatever). Then after I picked it up 3 hours later (they said it would only take an hour), it was completely soaked still and I had to sit on the plastic for about a week. Not only that, but no one told me to leave my windows down so after a few hours in the sun, mildew started to form, leaving a pungent smell that still hasn't gone away. The smell has attracted gnats and I have tried everything to get it out to no avail. I have talked to the General Manager, Ahmed, who told me it wasn't his fault and they "don't do refunds" so I am stuck with dissatisfactory service and mildew and gnats that I PAID FOR. I even talked to the Regional Manager, Manuel Rodriguez, who hasn't even bothered to get back to me about this horrible service. Needless to say, I will NEVER be going to a Car Spa again and I will use every chance I get to make sure no one else makes the same mistake I did. read more

Go to Google Reviews as well. I try posting here, but yelp keeps deleting it because the raters are probably tied to this location!

I come in all the time an everyone is allways so helpful twards me. The cashier Julie C. Is allways so helpful about explaining where to pick my vehicle up at an she allways has a smile on her face. Very joyful! I would recommend this place to many of my coworkers an family members. read more

Have found CarSpa at Clear Lake the best, most convenient place to bring my car - for looking good, running smooth and with watchful care of my tires. For a student it's like having your father's chauffeur there to remind you of due diligence. Ahmed and his team never over-charge for their service. I am grateful I've come to them. read more

I want to like you more Car Spa, I really really do. Clean facility, nice people, good wash,convenient location. However, every time I come for some sort of service(oil change,state inspection), I'm misquoted on times and what place I am in line. I've got no problem waiting in line or shooting next door to eat while I wait, but the organization can be frustrating. Logistics aside, it's the best place in Webster for a wash at a reasonable price, and Ryon(with the big beard) from the garage has always been very friendly/accommodating in the wake of these miscues. I'm just going to need a few more smoother experiences to raise my star rating. read more

I moved here from dallas and been to a couple around the houston area but end up always choosing car spa. They clean my car well and I Wi continue to do business with them. Friendly staff, not a long wait. read more

They are normally pretty slow but today was the worst. Came around 5 pm and was excited there were not many cars. It has taken an hour and still do not have my car. Other cars in other lanes have come and gone. When I asked about it, I get the "it's almost done sir". They lost me as a customer. Later. read more

Can I just say how ridiculous it is that in 2016 they require a PRINT-OUT PAPER coupon for $10 off a detail? I mean, really? Get real and go green. I've used this carwash on and off for years with multiple vehicles and was planning on go in today to have a wash, detail of leather seats and dash/console, but opps ... I don't have a printer and when I called, they were unwilling to accept anything else. Going elsewhere! read more

Dropped my truck off and was told 1 hour and half. Wife and I went next door to Chipotle to eat for about 40 mins or so. Walking back we seen our truck off to the far right with no attendants. So we thought maybe they finished early. I asked the lady at the front if by chance our vehicle was ready, she calls the guy on the radio about it. He responds loudly with attitude "I told him 3, 3 and a half hours which is double the original time. So the lady at the front desk keeps her walkie up so loud that all the customers in the waiting room can hear how rude he is being. Me being the man I am and retired military told the lady at the front to let him know I'm on my way to him. His demeanor changed instantly, I explained to him why we enquired about our vehicle and that there is no need to be rude about anything. I Told him he need to chill out and take his time, that we are not in a rush. He calmed down in the Texas heat and kindly offered us a ride home if the wait would be to long. The point of my review is that there are many communication factors to account for on both sides. Once I feel I'm being treated rude or given attituted, I will willfully speak my mind and dish it right back even harder. read more

The spoiler on my new Nissan Versa was ripped off during the car wash. Car spa refused to pay for the repairs and demanded that Nissan pay for it. Nissan refused to pay for it, because damage from a car wash was not covered in the warranty. The manager refused to help me and gave me a corporate phone number that didn't work. Also, many times I would have to vacuum my car again when they were finished because they missed some areas. I refuse to go back. read more

Had me sign a waiver that antenna is not removable. Got home and found a bent antenna which is easily removed.

ehh we paid 30 bucks and the only thing they did inside was vaccumn and the outside wasnt spotless either

I don't like the fact that every time I go there they have totally different people working. Now the last time I went they had a new manager. The last one was actually very personable, this one seems to be a corporate robot. The kids that work there also do not look happy with the change. I spoke with one inside and he said the overall attitude has changed in the store. Oh well, plenty of other places are willing to get my business. Car Spa is not the only game in town. read more

If I could give 0 stars, I would. I am very dissatisfied with how things are run at this car wash. Lets start off by saying that they do half clean your vehicle. But that is not what i'm upset about. What ticked me off was that someone stole my pendant stone out of my vehicle but left the change. Then I proceed to tell the manager and he tells me that oh we don't clean that part, last time I checked that part didn't need clean and then he runs the camera and tell me its impossible for someone to steal that being that the manager person was working with another person on my vehicle. So now youre calling me a liar when I exactly know what I leave in my vehicle and how I left my stone in that spot always!! The police will be involved! I will never go there again! read more

Well, I never thought I would have a bad review that I felt I needed to post but this one took the cake. I have been taking all of my cars to this place for everything from oil changes, washes, details, and inspections. I recently took my husbands car in for a routine oil change and inspection. Soon after, my husband was complaining about oil leaking on the driveway and he having to put more in all the time. I took it to my mechanic and found out that the oil filter that was on there was the one put on in December from a Penzoil Quick change and not the new one that was SUPPOSE to be on there. There was damage to the filter where someone at Car Spa tried to take it off with a special wrench and was unsuccessful. It poked a hole in it and they NEVER informed me of it. I took the filter back to the Penzoil place where they verified that it was theirs from DECEMBER! When I talked to the management at Car Spa and showed them all of my paperwork, they were like "How do we know that is the right filter?" I couldn't believe it!!! Yes I like to waste my time running around and spending more money at my mechanic just so I could get my lousy 49 bucks back from you clowns. The manager RYAN who said he would be there when I got there wasn't. There customer service is the worst!!! I used to love bringing my kids there but never again! I don't care about getting my money back, I care about how many others have had this happen to them! Rant Over! read more

I've seen a lot of bad reviews on google reviews, but I honestly had a good experience. I got the gold exterior wash and my car looks great! The wax made my wheels look great and the body of the car was "fairly" clean. There were a couple of dirty spots, but for $9 it was definitely worth it. I'll be going back here next time. read more

Even though I come here all the time and they do an awesome job .I had a really big job for them today and they did an outstanding job .I would highly recommend them to anyone who asked. read more

My wife and I take in our vehicle for the Gold package every 2 weeks. You won't find a better price for a great car wash, towel dry and tire shine. I have never done any of their detail services, but plan too soon. read more

I had a car full of bugs due to a recent road trip. I was staying at the hotel near by so decided to drop by to run it through the washer. The receiving staff was excellent. I inquired about a detailed and was quoted $300 however, after speaking to the GM it was determined that the car did not need such an extensive service so I opt for the less abrasive. I paid $150 for interior and exterior which included buffing the vehicle and shampooing the carpets. When I came to pick up the vehicle it still had bugs which I was able to remove with my finger and the carpet had not been shampooed so I left it for an additional two hours. I came back and the front carpets were damped, back carpet dry and the trunk carpet had the stain I had pointed out to the GM. One of the managers stated that normally they don't clean the trunk unless the client requests the service. I mentioned I had mentioned it to the GM but he handed me the bill, waited by the car while I paid. I asked to speak to the GM but he was at lunch so I was given a $10 discount which by the way it's the same as a coupon being offered to all clients. I drove it to the hotel and noticed the shift nob had not been wiped so I returned to the same manager and he advise that if I had any issues I should direct these to the GM. I can tell he was not happy about my voicing my discontent. I will not use them again as I have better results with a normal $40 wash. Over priced for the quality of work. I gave them a two star because the ladies and the GM were very polite and I felt the GM was honest about not having to pay $300 for a detail it did not require. read more

Unhappy with car inspection service. We were told vehicle didn't pass inspection due to a belt. We ask about the cost for replacing it and were told approximately $59.99. We had the manager take a look at the belt because the crack in it was caused by heat (per another auto mechanic) and he refused to pass it as well. We told him to replace the belt and re-inspect. He said they didn't replace belts contrary to what we were told by one of his first employees. We waited over an hour and a total of 1.5 hours only to find out they couldn't complete the service. The free car wash that came with the inspection, was just that.......free. There was bird poo left running down the passenger side door once it came out of the wash. Too many other car washes in town that provide these services to use this one again. read more

My Car was detailed at a high level. But while waiting I observed how the Manager treats the Employees. Unbelievable this day and time any company would tolerate have a BULLYING Manager in place that yells at Employees and treats them like dirt. Nice work but I won't be back to watch the abuse. read more