My car was burned down an encampment. Car Brain helped me get some sort of compensation & picked up the car/payed immediately.

Called several companies for assistance and pricing. CarBrain offered the best services and pricing. I was given a couple of options and not rushed to make a decision. Will definitely be providing others the number to CarBrain. Hey I should get a referral fee. Thanks CarBrain for helping me read more

I was recommended this place by someone on the Austin reddit. I shopped around and this place gave me the best quote for a car of ours that the engine gave out. Travis was very professional, friendly and very communicative during the whole process. The only minor thing I had an issue with was the towing company that was assigned to pickup my car could have been a little more communicative. I initially called him and set up an appointment. I waited for an hour until he finally called and said he wouldn't be there for another hour and a half. I came back and he didn't show up for another 30 minutes. Other than that the whole experience was very easy and seamless. read more

The staff at car brain were very friendly and helpful even though I did not have the correct information I should have had when I made my first call. They were thorough and followed up multiple times without being annoying. In the end they made retiring my car a painless process. read more

Easy survey- Very quick response, they picked up my car ahead of the time they said it would take. Very professional driver & Carlos was great - cash in hand :) read more

CarBrain was fantastic! After the engine seized on my 2017 Kia Sorento, I was at a loss as to what to do with the car. It was too expensive to repair, yet I didn't want to do a straight donation. I figured that there had to be someplace that might give me a little something for it (especially given the brand new brakes and tires!) After a quick search, CarBrain appeared at the top of the list. The questionnaire was simple and quick to submit. I worked with John, who was incredibly responsive and helped move the process along smoothly. If anyone else I know finds themselves in a similar situation, I will absolutely refer them to CarBrain! read more

My Chevrolet Silverado 2500 HD purchased used had become a giant hole into which I poured money. Faced with a repair costing nearly $2,700 I finally decided to pull the plug. After doing some research I elected to contact CarBrain. They responded promptly requesting some additional information which I provided. I received a very reasonable offer 24 hours later. From that point forward it took less than 48 hours for me to receive payment and for my truck to be towed away. I worked with Katie J. and found her to be professional, courteous, thorough, personable, and conscientious. I highly recommend CarBrain to anyone desiring to sell a vehicle with mechanical issues. read more

My wife's 2011 Dodge Grand Caravan died suddenly and unexpectedly. Our mechanic broke the bad news to us that it needed a whole new engine. I called a salvage yard up in Louisville which offered me $226 dollars for the van with a, "free tow." I did some internet research and came across CarBrain. After entering my information the system generated an offer of $1220. I was skeptical so I did some more research. Although I read a handful of negative reviews the over all consensus was the company was good to deal with, they had an excellent rating with the Better Business Bureau, and they were a legit company. The next day I called the 800 number to let the know I had under-reported the vehicle mileage by nearly 20K miles. Thankfully, they said that wouldn't change the offer based on everything else I had reported. I again reminded them the engine was shot but they insisted their offer was genuine. I had to send pictures of the mileage reading, my title and registration. They walked me through what to do with the title and set me up for a free tow. The next day a gentleman met me at the shop with check in hand for the agreed upon offer. The last time I saw the van, it was being loaded onto the flatbed and I was headed to the bank! read more

I needed to get my car sold and towed ! Car brain did both ! Leilani helped me from start to finish . Even when I had to reschedule. She kept in touch with me . And even after the car was picked up . She checked to make sure all went as it should and that the driver was professional. He was . From start to finish it was a good process and outcome . read more

Just sold my car through CarBrain and it couldn't have been easier! I literally made one call, received one call, met the tow truck driver, and received my check as I handed over the keys and title. read more

I needed to sell a car that was beyond repair and car brain came to my rescue. They offered a higher price than other places. They had great customer service and made the process simple. They were flexible about appointment times and assured me that they were trustworthy. My car was towed away and I was handed a check. This money helped me for the down payment on a used car. I am grateful! read more

The process from start to finish was professional, quick, easy and actually pleasant. Within 24 hours, I'd received a higher offer than the other companies and a tow truck came to pick up my car and handed me cash. Great service. Thank you. read more

Our 2012 Ford Focus with almost 200,000 miles on it had multiple issues. We spent so much but there kept being more wrong. I finally said enough is enough. I looked into several places and only Carbrain allows you to place your car on their website for sale if you don't like their initial offer. The second offer was a little above what I wanted so I took it. I'm giving 4 stars due to towing company that got the car. They called to confirm a Wednesday appt and never showed. Late in the day they called back to apologize and set pickup for Thursday morning. They showed up as planned on 2nd day. Not really Carbrains fault but I'm grading the entire experience. I'd give a 4.5 if I could. read more

Seems like a fake company. However, everything worked just as they said it would. Our car wasn't starting anymore and tried to get it fixed numerous times. We still got a generous offer and they came to pick it up and have it towed. read more

I had never heard of Car Brain but they were fast,reliable,and efficient.Everyone I dealt with was nice and polite .

5 Stars to Car Brain. I set up the sale of my car to Car Brain online from their website, easy peasy. Completed and done with a guaranteed price within a minute or two. They offered me $100 more than their competitor and the whole thing was quick and hassle-free. They were super nice on the phone when I scheduled my pickup, and arrived right on time. The tow truck driver was amazing the dispatcher was amazing. And the original person I spoke to from Car Brain (Adrian) was amazing. Thank you very much for making this headache go away (my car), and for making this such a painless pleasant experience. I highly recommend! read more

Yup, bait and switch. They made an offer, we provided more info and more photos, they increased their offer and we accepted. When we made the phone call to complete the transaction, they said the improved offer was a mistake and they would only go with the original offer. Do not do business with this company. read more

I'm always skeptical. My engine blew and I loved my 2006 Lexus. I was just looking around to see what options I had. Sent an email and got a much better offer than other places. The entire process took me about 30 minutes of my time. read more

I needed to sell my newer model broke down car that was taking up space. They gave me a fair offer due to condition. I really wanted a few more dollars so I shopped around. After getting a few very low ball offers I asked carbrains if my offer was still valid. They did up the price by a few dollars. It was, and they picked up my junker in a few days, seemlessly. I would definitely recommend. They were always available thru text for me. read more

Thankful I found This place. Got a quote online and my car was picked up within a few days. The company was very responsive to any questions I had and always got back to me quickly. I worked with Kevin via email and phone and he was super helpful. What could have been a stressful situation turned out super easy. I would definitely recommend CarBrain. read more

Waste of time. Carbrain.com was the last salvage site/junk car buying site I contacted to get a value on my older car. The representative asked a few questions to come up with a figure. The figure was actually the lowest figure received. I did inform them of the same. They next asked for photos which I sent to them. The next morning, the offer they gave me was about $200 more, and still less than the figure I stated they needed to meet. They stated they would close my file and thanked me for contacting them. They were pleasant, but did not really listen to the fact that I was offered more from a salvage yard than they could possibly offer. That's twenty minutes of my life I won't get back, but maybe sharing this experience will save someone else from making the same mistake. read more

Canceled my order. I am selling to someone else. Their agent had us driving all over town getting things notarized so it could be sold to them today. All this time I could have been working with someone else. My wife was late to work. I had to cancel other engagements. It was all to work with this guy to get it done today. Then, as we were going to finalize, he just dropped off the face of the Earth, stopped responding, and apparently went home for the day. I called his "cell" line and then the main line 3 times before they closed while waiting for his response. I talked to reps that just said someone would call me. I tried to get a hold of him or anyone that would call me back. No one did even after three attempts over 2 hours before closing. Not acceptable business practice at all. read more

I set up an appointment to pick up my car on friday 10/21 between 8:00am-12:00pm. The agent said the tow truck driver would call one hour before getting there. 11:30am still no call. I called trying to get an update and was told they would look into it and get back to me. No one returned the call. They emailed on saturday to ask how the pick up went. I called, they put me on hold for ten minutes, line eventually went dead. Awful experience, huge waste of time. read more

Was a little unsure at first however, they were awesome! Super fast, picked up the vehicle with zero issues. Thanks CarBrain!

My father fell ill in October 2020 and we needed to sell his old, unregistered car before it would inevitably be towed away resulting in impound fees. Alvaro was helping us to obtain the title replacement when my father suddenly died. Due to his death, the DMV would no longer replace the title until 40 days after the death of the person and with personal visits to the DMV. During this time, Alvaro kept in touch and provided guidance on next steps. When we finally got the title 3 months later, Alvaro renegotiated for $300 more from the buyer thanks to us now having the title and within 3 days, the car was sold and I had a check in hand. Alvaro was kind, helpful, consistent during the 3 months, and made this process as easy as possible during a very difficult time in my and my sister's lives. I will always recommend CarBrain to friends and family and I will always be thankful to Alvaro. read more

Great service. Entered a few basic things about the vehicle and got a quote. Sent some pictures and they increased the quote. Scheduled a pickup for the next day. Driver showed up on time with a check. Very easy transaction. read more

Sold my junk car with a dead engine through their website. I could have gotten a few hundred more if I sold it for parts to a third party, but I had already spent a week trying to do that and it was a big hassle, so I gave up and took CarBrain's offer (which was higher than other scrap yards and websites I had tried, at least). Process is easy. Got a call the same day from a local scrap yard (which I hadn't found on my own). Tow truck driver came the next day. He did know my home address, but didn't know the pickup address and didn't know how much money had been offered, which was odd because those were both settled through the CarBrain website. But whatever. Gave me the quoted amount of cash (which matches the per pound rate the scrap yard gives if you call them directly). Was friendly and didn't try to lowball me at the last minute (like the last time I junked my car ). read more

I would not recommend this company. They stated they would arrive at 11 am the next day. Did not show tell 4 pm. Walks up says cadillac converter is not the original and drops price by $50. Now this is after my husband has been home ALL DAY waiting on him. Very unprofessional there are many other companies that will come out and pay what they offer online as well as pay you cash not check. This was very shady and won't go through this company ever again. Beware! read more

I was so apprehensive about this company and am happy to exclaim how pleasantly surprised I am!! Their offer for my car with an engine that needed replacing was better than anything I could've gotten through Craigslist or Facebook. It was convenient to work over texts. It took about 2 business days for a guaranteed offer. I provided pictures. I accepted the offer on a Monday and the tow truck picked up the vehicle with payment and title exchanges on Wednesday. Just deposited my cashier's check. No issues. Will post on multiple review locations as I checked quite a few before going through with CarBrain! read more

Carbrain uses shady third party contractors. The dude was over an hour late and then decided not to buy the car. Thought this was a guaranteed offer? What a crock of crap. They knew the exact condition of the car and left without it anyways. Thanks for the huge waste of time carbrain. Your guarantee is total b/s. read more

I have submitted an official complaint with the Better Business Bureau about the unacceptable and shocking experience that I had with Carbrain stringing me along for a week with a contractual agreement to pay for and pick up my 2004 Buick Rendezvous. Their partner AA Imports Cars Services (which has no web site, no social media, no reviews, no corporate info that I could find anywhere after all of this happened) was unprofessional, unethical...changing the terms of our written agreement 15 mins before the transaction was supposed to take place. After delays and surprises for almost one week (they promise to pick up your car within 2 business days), I had accumulated $400 in storage fees, and Carbrain never picked up or paid for my car. I submitted a full recount to the COO of Carbrain (including actual texts where Carbrain admitted technical issues, delays on their side, miscommunication with AA Imports, etc.), and I received a written response that never apologized for the service, but did let me know that they would use my horrible experience to educate his staff. read more

After entering all the details in their website, they later did not appear in the offer, which led tow company to decline on the basis that car was not accurately described. This after many many calls from them urging to send pictures of the car and the title. Their correct name should be "CarBrain...dead" read more

If you are skeptical...please read this! So, I had an 09 SUV that ran okay but it had a decent sized dent in the front, 180,000 miles and then the ignition cylinder decided to lock up so I couldn't even start it. I knew it was time for a new vehicle and someone I knew told me they would "take it off my hands" for a small amount of money. Then, I found Car Brain. I was truly scared of the whole process. Most was done via text between myself, Nancy and Delilah. Send you a picture of my signed title?! Agree to hand over the title when they take my truck and not know if the check will clear?! WHAT?! I was nervous. But, I rolled the dice anyway and could not be happier with the outcome. Everything went as they said...got SO much more than I thought and yes, the check cleared LOL I would absolutely 100% use them again. And totally recommend anyone with a vehicle with issues to give them a shot! read more