1. Carini Home Services - El Cajon

1. Carini Home Services - El Cajon

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El Cajon, CA

Carini Home Services - El Cajon

4.1 (71 reviews)
Open 7:00 am - 9:00 pm

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What accumulated on the coils since they never installed the filter in our unit.

I rarely leave 1 star reviews, but I can no longer bite my tongue. We have been very patient, understanding, and polite but now I just feel taken advantage of... and mind you this was a $20k job. This is going on 10 months now... After purchasing our new home, we decided we needed to get central heat & air. My mom is disabled and has medical conditions and is on certain medications that explicitly warn her to avoid heat/hot weather conditions. So, we made an appointment with Carini after reading great reviews and a positive previous experience with Clint for a gas line fix at our old home. We signed the proposal for a heat pump and air handler on 12/16 and was told the job could be done by 12/24, if not by NYE. Well, some space and product dimension issues arose and caused a slight delay in the receipt of the unit. Not a big deal. But what was hopefully going to be completed by 12/31 didn't happen until Mid-March. There was a major lack of communication between the techs and our household and the communication we did receive was always incorrect. We kept being promised a completion date, but it kept changing. At one point, we were even told, "It'll be done Friday, no matter what". And then Friday afternoon, the techs said "See you Monday morning" because it wasn't done. I literally had to email them and ask them to please stop promising us completion dates because it was only causing us disappointment. We never asked for any specific time frames or commitments, they just kept overpromising and under delivering. Over those 3.5 months I noticed a lot of sloppy and forgetful workmanship including leaving old ducting and garbage under our house even though its removal was part of our agreement, debris left in the return after cutting the hole for it, an unconnected duct, and even leaving the very large return exposed and uncovered while we waited for the custom covers to get in. I had to request a temporary solution, because I was afraid one of our dogs would fall into it. The install failed the initial HERS testing because they forgot to seal the new floor registers. However, the most frustrating part was when our unit stopped working just 7 months after the install. I called them on a Weds to have it checked out and was told they couldn't come until Monday. I said okay. My dad crawled under the house to check out the unit to see if it was something that could be easily fixed and we discovered that they never installed an air filter and so 7 months of debris and dog hair was covering the coils. So, I called back to inform them and got someone to come out Thursday. We found out that this lead to the motor breaking and a new one had to be ordered. Because of my mom's medical condition, we went out and purchased a portable AC unit from Home Depot for $347 as we had no idea how long this would take. I didn't hear from anyone until I reached out Monday and then was scheduled for someone to come out Friday for the motor replacement. We requested reimbursement for the portable ac unit and was asked to just return the unit because they said they would have loaned us one if we had asked. I asked why it wasn't offered and they said because it's only for the elderly and severe conditions. I reminded them that we got central air because of mom's medical condition and it's okay that they didn't remember but it would have been nice if they would have at least asked qualifying questions. After all of this and a lot more I'm leaving out, the only thing we asked for was that AC reimbursement. I figured they wouldn't oblige, but it was just even more upsetting to learn that they had a plausible temporary solution for us but didn't bother to offer it. They keep telling us that everything that's happened has been "worst case scenario" and I'm floored that they still fall short of providing an average customer service experience for these worst case scenario conditions. I just can't believe the lack of customer service or care from Carini. We had to constantly and are apparently expected to ask for solutions to problems they created. I have been so patient and understanding that things are really impacted in the trades right now but their lack of empathy or care is really disappointing.

All vertical posts had cuts that were gouged out over 50%.

1. When the salesman came out in Jan 2023 to discuss installing a ductless mini split (heat/AC) for $12,464 there was lengthy discussion re: the rebate coming up for "green energy" type replacements for my old wall heater. I was left w/100% understanding that the new mini split needed to be installed soon because money from rebate pot would be gone later. Not true - I was never able to find out where I was supposed to apply despite spending many hours online researching and when I contacted office in Feb 2023 I just got an email w/ a suggested website to look at. Now the office tells me that only installs after April 2023 were eligible and that the invoice would have to have been notated. My invoice was not notated w/rebate info. Was that my responsibility to keep calling the office, call my congressman re: funding info. for rebates? when the salesman left my home I had total understanding that I would b getting rebate but that I had to apply. Now I understand that Carini is responsible to apply for customers...None of the info was accurate and I will not be receiving a rebate. The tax credit I understand is my responsibility to apply for when I file my income 2023 tax return. Very shady and then office staff(Heather) seemed to be very defensive and slightly hostile during conversation. I love the Mitsubishi minisplit -hate the problems with Carini. Go somewhere else to get your mini-split. 2. When guys came to install the minisplit I told them that one would be in the living room and that the adjacent garage would be converted to livable space soon so pvc pipes from living room unit needed to be buried behind the walls in the garage that would then exit out the back. When they were done I saw they had just tacked them onto of the wall all the way across out to the back. I almost cried it looked so bad. They said someone could come back and change it. So later when another group of guys came out they literally gouged out huge holes in virtually all of the vertical supports of my load bearing wall and put little metal plates on top. My contractor was flabbergasted that anyone would do it and said just call Carini and ask for $500 and I'll fix it. Carini did agree to send $500 ck quickly after I supplied pictures of the horrible job the did but really? where do u find your employees? I knew right when I saw what they'd done it was a mess. Here is one pic of ONE of the wooden posts. Just imagine having this done to every single post on your wall...

Mitsubishi split type air conditioner

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9 months ago

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7 months ago

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2 years ago

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2 years ago

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4 years ago

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2 years ago

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2 years ago

The job is not done and I keep sending message to technician but no respond to his part until now it's more the a week now

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2 years ago

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3 years ago

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2 years ago

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4 years ago

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4 years ago

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3 years ago

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2 years ago

Quality service from Javier! Great guy, very knowledgeable. Requesting additional services already.

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4 years ago

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3 years ago

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5 years ago

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6 years ago

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5 years ago

Highly recommend. They did a great job for an affordable price and worked around our solar.

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8 years ago

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5 years ago

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3 years ago

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Thanks for the review Jan, we really appreciate the feedback

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Ask the Community - Carini Home Services - El Cajon

Review Highlights - Carini Home Services - El Cajon

Their salesmen, Carlos and John answered all our questions and made us very comfortable throughout the process.

Mentioned in 7 reviews

Read more highlights

CML Plumbing

CML Plumbing

4.9
(97 reviews)

If you are looking for a Plumber look no further. My experience with CML Plumbing and their staff…read morewas way more than expected. My initial phone call was meet with a very friendly and helpful receptionist. I'm sorry I don't recall her name. My issue was a small gas leak to my stove that was only accessible through the cabinets next to it. I was put in contact with their technician Chris who was able to come out that same day. He was outstanding. Personable, friendly, knowledgeable and professional. He explained what the problem was and why the gas valve was leaking. He replaced the valve in no time at all. My bill turned out to be much lower than I expected. I highly recommend CML Plumbing. You won't be disappointed.

I feel compelled to share my experience so others don't end up in the same position. I reached out…read moreto this company for help locating a hidden leak, explaining everything in detail and even providing a video to help them understand the issue. When the technician arrived, he took a quick look, flashed a light around, and glanced under the crawl space--but never actually went in to investigate. After a few minutes, he told me he couldn't find anything and suggested a costly camera inspection. At that point, I asked him a question about our dishwasher, and he ran a wire through it, pushing out a bit of food buildup. It was a small fix, and I was grateful for the help. Then came the shock--he told me I owed him $200. I was stunned. For what amounted to a flashlight glance and a quick poke at the dishwasher, it felt incredibly excessive. I was home alone and felt pressured to pay, but I walked away from that interaction feeling completely taken advantage of. Thankfully, we contacted a second plumber who actually took the time to go into the crawl space, snake the main line, and diagnose the real issue--without charging a dime for the inspection. He gave us a fair quote, fixed the problem properly, and even installed a two-way sewer cleanout. That's the kind of service that earns long-term trust. I don't normally write reviews like this, but I want others to know: do your homework. There are honest, hardworking professionals out there. Sadly, this company wasn't one of them. Reach out to Andy at Flow Right.

Flow Right

Flow Right

5.0
(81 reviews)

After receiving three quotes from plumbing companies, including one that ultimately contradicted…read moreits own pricing and initial quote, I decided to choose Flow Right. The first two quotes were only going to replace the metal pipes under my house and line the inside of the pipes that run from the yard out the street (keeping the old metal pipes). But for the same price, Flow Right did a complete replacement of ALL pipes with new, non corroding ABS pipes. And not to get into the whole backstory, but there was a small request that was that was verbally agreed to that I thought they might renege on. But they kept their promise and completed the task at no extra charge as per our agreement. I appreciate their honesty and ethical behavior. I cannot express how pleased I was with their work and professionalism. The whole team was amazing. And nothing was over promised. They did exactly what they said they would for an extremely competitive price.

I had a plumbing issue at my commercial property recently and it turned into a three-day…read moreordeal--until I was referred to Flow Right. Initially, I contacted my usual plumbing company. They came out but told me I needed to pull the toilet so they could jet the main line since I didn't have a clean-out. I did exactly as instructed, but they couldn't return the same day due to scheduling. The next day came... and they never showed. I later found out their truck had broken down. By the third day, I was put in touch with Flow Right, and that's when everything changed. Jess arrived right on time, immediately put a camera down the line to investigate, and explained every step clearly. His professionalism and knowledge were on another level. I learned that Flow Right typically handles major plumbing, sewer repairs, and renovation projects--not the simple small jobs. Jess stepped in as a favor to help out his family business and to help me out of a difficult situation, and I truly appreciated it. I was extremely impressed with the service. Jess is someone I will absolutely keep in mind for any large plumbing or renovation projects in the future. Highly recommended!

Carini Home Services - El Cajon - waterheaterinstallrepair - Updated July 2026

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