I wanted to recognize Shannon at Carl's Jr. for providing truly outstanding customer service. From the moment we drove in, she greeted us with a smile, was incredibly friendly, patient, and made us feel genuinely welcomed. She went above and beyond to make sure our order was correct and that we had everything we needed. It's rare to come across someone who takes so much pride in their work and treats every customer with kindness and respect. Shannon's positive attitude and leadership qualities really stood out, and she our visit a great experience. Employees like Shannon are the reason customers come back. She has the professionalism, work ethic, and people skills to be an excellent manager one day. Carl's Jr. is fortunate to have someone like her on the team. Thank you, Shannon, for making our day! read more

Not so good anymore. Once upon a time and long time ago. Santa Fe Chicken sandwich was flavorless. Probably time to shut this place down and put something else in the location. read more

Five years ago my wife and I did blind rankings of our favourite fast food burgers and Carl's Jr ended up being my number one....yet since then I find myself always being let down by the chain. It was lunch time in Big Bear and thanks to my dogs being in the car, we decided to just pull into the Carl's Jr drive through and get a quick lunch that way. I ordered the the double western bacon cheeseburger combo with french fries, something I haven't tried yet but as a sucker for onion rings I know I want them on my burger. The food was quickly made and quickly handed to us and that's what we were looking for. The food itself just left something to be desired. I don't know why, but chains like McDonalds, Burger King, In-N-Out, and even Wendy's offer something unique flavour wise but for some reason the food at Carl's Jr just seems okay on most visits and nothing really sticks out. The burger was fine, the fries were fine, but that's the best feedback I could possibly give. Overall, Carl's Jr continues to rank on the lower end of fast food places for me. This experience was fine, but I was hoping for more from a burger that sounded custom made for me. I guess most people know what they are getting from this chain, maybe I just had my hopes a little too high. read more

Carl's Jr - A quick lunch. - Fast Food Near Me - Big Bear Lake, California

Listen, I'm here to be honest with you guys about these reviews. That's what I'm going to do. They're doing the best they can in there. Got to give them credit when you can. Best way I can describe this place is the type of place you stop at to use the restroom when it is your last resort and you're avoiding a catastrophic emergency from taking place in your vehicle. Then after, for whatever reason, you decide it's a good time to grab some food. Soda machine was watered down, didn't matter which you selected. Trays were a little whacked out and almost inverted. Place was dirty and needed to be cleaned sometime during the day. Staff was probably as nice as they could be for the working environment. Fries were perfectly crispy. read more

If I could leave no stars, I would. I ordered two STEAK and egg burritos on my way to work. When I got to work to enjoy my STEAK and eggs burritos, there was NO STEAK in my two STEAK and egg burritos. read more

The AI ordering is 0/10 absolutely horrible, they have like 2 employees so you can't even talk to a person if you want. An example of a company becoming lazy and trying to cut a few dollars down and ruin service. 0/10 but yelp wont let me do 0 lol read more

First we had sat at the com for multiple minutes waiting to be greeted we had to say hello multiple times. when we pull around no one greeted us at the window for over 5 mins, we had to honk the horn and she said she was talking to her manager. What manager would make their employee ignore their customers for that long, why would'd he come out and serve us? We got the food home, the fries were cold. The sourdough meal I got the lettuce was brown and wiltid there was basically no special sause thats suppossed to be. the whole thing was a huge dissapointment. We wish that we lost Carl's JR and got to keep Jack in the Box. read more

I was very surprised the last two trip I have made to here in big bear. Fries and onion rings are so old dry like an sick Hamburgers were all soggy. This place is going down. I miss jack in box. I was charged two dollars for water. Iam done with this drive thru please tear this one down read more

Horrible fries were cold and stale burger looked like someone sat on it...what a waste never again .... read more

Carl's Jr - Fast Food Near Me - Big Bear Lake, California

ZERO STARS **Drive Thru Customers Beware** We stopped at this Carl's Jr.in BB after a day on the mountain and almost went through the drive-thru. Thank God I decided to step inside first to use the restroom and possibly dine in. The moment I opened the door we all stood there in absolute shock. The dining room was filthy. Dirty tables, trash all over the floor and "all over" is not an exaggeration. There were food droppings on and under every single table. The floors clearly hadn't been swept or mopped in days, if not longer. Without hesitation, I didn't step another foot inside, I didn't use the restroom, and I certainly didn't place an order. We all turned right around and left. That's how bad it was. If this is what customers can see, it really makes you wonder what the kitchen looks like and how the food is being prepared. Shame on the owner(s). I won't be back. EVER!! read more

It's out first time in big bear and came to order through drive through and the staff was amazing, and friendly. I had ordered 2 famous stars with cheese and stars for combo. They forgot my famous star and I went inside the restaurant and they gave me back my order the manager didn't see his name offered to give me a double but I only wanted what I ordered. They where so nice to me and they even try to offer me a bigger option for the burger. This was so nice of the manager and staff. Highly recommend. They did an amazing service thank you so much for accommodating me. read more

Maybe the food didn't come out all accurate but the manager did her best to compensate and was super polite. This makes a difference.

This Carl's Jr is a biohazard in disguise. I made the mistake of ordering a Western Burger and a Diet Coke from the fountain -- a few hours later I was sprinting to the bathroom like I'd just swallowed battery acid. First solid, then pure liquid. That's not a meal, that's chemical warfare. The place is filthy, the staff look like they're half-asleep, and the food clearly isn't fit for human consumption. The soda machine tastes like it hasn't been cleaned since the Bush administration. The burger? Let's just say it left me communing with my toilet in ways I wouldn't wish on my worst enemy. This isn't "fast food." It's a public health threat with a drive-thru. Honestly, I hope the health department brings a Hazmat team, because this location should be condemned. If you value your health, your dignity, or your plumbing, avoid this Carl's Jr like the plague. Unless, of course, you enjoy paying money to poison yourself. read more

Shannon was amazing. Best worker ever. Sweetest soul she needs a raise with the way she handles customers and keeping the place very clean. She also made My food with extra love. 10/10 will be coming back read more

Service by Shanon was top tier! Best late night worker to deal with! Appreciate how she god the food right and out fast with excellent quality and a smile! Made the overall ambiance positive and enjoyable. read more

Shannon is the best! She always goes above and beyond everytime! Always super friendly too.

Horrible service genuinely took 10 mins to ring in my damn burger and no one spoke English oh and got the order wrong. The drive way was ai and didnt work read more

Everything was fine, not the best Carls but nothing to complain too much about. They probably didn't have enough people working because we had to wait about 8 minutes in a parking spot after ordering in the drive thru. read more

16+ change for a Karl's Starburger double medium fry medium Coke. Went through the drive-through of course drove away realized that it wasn't Coke. It was Dr Pepper. Took a bite of the crisscross french fry. My mouth was filled with grease. They weren't hot and be clearly not cooking them at the proper temperature because there should not be that much grease on anything you take a bite of. Drove back, walked in no solution for the crisscross fry, but he tried to pawn off the regular fries to me which I do not like. I got my refund and left with a Coke and my burger. I won't be back I can go to Stater Brothers get a pound of hamburger for six dollars package of buns, condiments are at home (add two dollars ), still less than the $16 burger and I can feed myself for a week. Between bad service and the price! Yikes read more

just went here, usually don't expect fast food places to be great but surprisingly it was extremely clean and the service was great! Shannon, one of the workers who helped me was amazing, need more workers like her. Slay. read more

IS MY ORDER REALLY HARD TO MAKE?? I ordered a strawberry shake and waffle fries. It took me 1 HOUR AND 30 DAMN MINUTES to FINALLY got my food. Like for real, yesterday I went to this carls junior place and some lady forgot my burger and still charged me. Damn it CARL! read more

I asked for one extra ranch sauce when they brought out my food, for my zucchini. They told me it cost 27 cents. I had to get a dollar out of my car just to buy one sauce for 27 cents. read more

I went inside and was greeted with the most amazing smile I have seen her name was Shannon and she was very nice and patient with me because I had my disabled cousin with me and she was very generous too wait and let us take our time. Once our food came it was very nicely done and very good looking we ate it and was very delicious 100% recommend. The restaurant itself is very clean and token care of we walked in and saw the worker Shannon again making the place nice and clean for everyone around it was a very nice experience and I enjoyed the food and the customer service thank you Shannon!! read more

The worker who helped me, Shannon, was so kind and helpful while showing fast service and great hard work. Any other fast food workers normally have a dead face and don't seem excited to take orders, prepare fast meals, or to be there in general but Shannon stood out immediately. Truly a worker worth remembering read more

Place is a joke. Staff has no understanding of serving food at the right temperature. Staff leaves food out to get cold and serves cold food, can't get orders right, place is filthy. Really think this places needs new management and new staff! The standard ia very low at this carls Jr! I'm read more

Not sure what the prior complaints are about. The AI worked perfect. Staff was over the top friendly, service fast and the food was 100% better than Carl's down the mountain. Glad I didn't listen to others reviews. read more

Just went through there drive through, there speaker to order is so awful, they never get your order correct. The guy at the window extremely rude. And get over your ridiculous prices especially when you don't get the order right. read more

AVOID THIS LOCATION. I would avoid this location if you were in town & I live here. There are quality concerns I hope are addressed. My food was tampered with after asking them to remake an order that was cold. I was really disappointed (and disgusting) especially working in Food & Beverage. The manager lacks integrity and lied directly to my face. He was unprofessional and I question the quality standards of this person in charge. I contacted corporate office about my experience and hope it is dealt with. read more

Well first of all I go in w my Family of 8 to order and Mauricio is rude about my order and minerva wanted to charge for extra "sauce" (to my 8yr old) when I returned some. Need more pleasant and good manner people working w people (customer service) especially Us being tourist. Just thought I bring it to "someone's" attention. I love Carls Jr but this place are rude people. read more

The food is good and usually well made. But it's difficult to want to go because the service is slow. I don't necessarily think this is employee error since I see so few people working. So don't go when you're in a hurry read more

Very Slow, poor customer service, kind of rude too when you ask them "why is it taking 25 minutes for a couple of sandwiches and fries". Their respond was kinda "take it or leave it". Overall a terrible experience. Avoid this place! read more

I had ordered a Dr Pepper with my meal at the Carl's Jr location in Big Bear Lake, CA. When I tasted my drink I discovered that they gave me a diet Dr Pepper. Not a big deal, but I asked them to replace it with the correct drink. The employee at first argued with me that it was the correct soda. Then argued that "that's just how it tastes" as if I've never drank a Dr Pepper before in my lifetime. He stormed away and gave me a sample to supposedly prove it, but this time he actually gave me the correct one. This seemed to annoy him more and he ultimately replaced the diet with the regular Dr Pepper, but he didn't feel the need to apologize for the mistake or his behavior. It's completely inappropriate behavior so I felt the need to contact Carl's Jr about it. I learned that even though I found a customer service phone number online, that they apparently don't staff that phone at all and require all complaints to their website. The response I received from the website was an unapologetic copy and paste response that claimed that someone would contact me. It's been a month as of today and not one attempt has been made to contact me. Clearly Carl's Jr is okay with poor customer service on both the store and corporate levels. read more

Staff was friendly and kind. Food was fast and the place was very clean Very generous with the honey mustard read more

I was very disappointed in this burger. The onion slice was bigger than the patties. Today's economy sucks read more

Carl's Jr - DBL. Cheeseburger - Fast Food Near Me - Big Bear Lake, California

Sucks. Burger was hard as a rock, the bun was stale, and it tasted so gross. The service was good. Fast and nice employees Ambiance is just the same as any fast food chain. So so. $25 for 2 Burgers and 2 drinks. not worth it. So so gross. Chicken sandwich was stale, hard, bun Chicken was over cooked and not juicy Just terrible, never ever again... read more

Dunno what was going on with our order but every item had something wrong with it. And this isn't the first time! Just first time writing about it. The hand breaded chicken sandwich was burnt on stale bread that was totally slathered in mayo. Nothing else there, just tons of mayo. Not to mention that thanks to inflation, the meat is now 1/3 inch thick and small. Fit for a 10 yr old not an adult. Large fry (which was supposed to be jalapeno poppers) was half full. Medium onion rings were overcooked and terrible. Our other burger for some reason has ranch dressing on the outside of it making it messy to get to and it was completely sloppy and skimped on. $30?? For what? The only thing that was normal was our drinks. Do yourself a favor and go elsewhere. You'd be better off ordering pickup from a restaurant in the Village. Go to Murrays. read more

The sticker on the front window stated: "Plant-based breakfast available - Beyond Meat served here" Are my eyes playin tricks on me? Am I hallucinating? Could this be true family?!?!?! Now I am not a frequent fast-food junkie, as squidward says "fine dining and breathing is all I know" *hair flip*.....but when one has finally reached thee elevation of 6,752 feet and there is not much to choose from between Carl's Jr, a ski/snowboard rental shop and a gas-station....you go with Carl's Jr, I mean c'mon now beggers can't be choosers sweetie. My body needed the carbs as I always love me some carbs and most importantly I was going to be spending a day up on bear mountain shredding the slope *insert hang loose hand* therefore one does not play with her carbohydrate to glucose breakdown for energy. Now I could have went with Mcdonald's, I passed them a while back down the road but I mean last time that I checked they do not cater to vegans/vegetarians and the ice cream machine was broken so no thanks. To my surprise, the gentleman hand delivered my food to my table, offered me extra napkins, he asked me if I needed any sauces, wow. Do they do this at all carl's jr??!? Am I dreaming? Is this normal? Mcdonalds, In-n-out....I don't see yall doing that... they just call out a number and you have to go up and get it. Disturbing. The plant-based breakfast was perfection. The biscuit was my favorite part. I love a good biscuit. You know its good when you slightly choke on it. Definitely washed it down with my amino acids and went on my way to hit the slopes! read more

Carl's Jr - Okay Carl's Jr. beyond breakfast okay lookin all scrumptious - update: I semi choked on the biscuit - Fast Food Near Me - Big Bear Lake, California

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I was actually impressed because both the service and food was really great!! Will definitely come back again! :)

This place is horrible! The manager laughs and cusses with the workers. She wears a hat and glasses. We stood there in line only people in the store while they laughed and cussed at eachother. The other girl behind the register was eating while taking our order. We are from out of town. These people make big bear look bad considering how great this city is! read more

I'm not a fast food person but I was really hungry and got the chicken strips. They are fresh and tasty. One time I went and got a 3 piece with fries..... fries were crap and the chicken was good but they were very small pieces. The 2nd time I went the pieces were much larger. And very tasty. I will definitely return for the chicken. Hopefully the sizes portions will be of value. I did drive through and the people taking drive through orders are nice and they don't rush you. read more