Stopped by Jersey Mike's in Big Bear Lake and had a great experience. The customer service was top-notch--friendly, welcoming, and fast. You can tell the staff actually cares about getting your order right. The sandwiches were fresh, flavorful, and made exactly how we wanted. Definitely one of the better Jersey Mike's locations I've been to. I'll be coming back next time I'm up here! read more

Excellent customer service! Would recommend to anyone craving a sandwich in Big Bear!

We came here during peak lunchtime, so it was pretty busy. The girl upfront told us it could be 15 to 20 minutes, cause they were slammed, no less than 10 sandwiches on the board ready to be prepped. We were patient, understood the situation, and when it was our time to order, we were treated very nicely. We ordered the number eight the number seven and a kids meal, turkey, and provolone, all the sandwiches were made to our specification and we enjoyed a nice lunch. Also important to note, there were only two girls running the entire operation so they were multitasking, refilling, lettuce, and tomato, prepping the area for the next sandwich, making sure it was clean before before making it, so in essence, doing it right, shortstaffed. I give them credit for hustling and keeping a good attitude. read more

Jersey Mike's Subs - Inside - Fast Food Near Me - Big Bear Lake, California

Bread was so hard I could use it to break a windows. It literally turns to dust as you touch it. Disgusting. Only saving grace is the employees are nice read more

Sandwich was good but service was terrible and very rude employee. We usually don't write reviews but this lady was so rude I had to take the time to worn other customers. Just a heads up this employee name was Aubrey. read more

We placed an online pickup order, expected wait was about 15 minutes. When we arrived at the building, staff was joking around and hadn't even begun our order. The receipt was on the table behind them and they located it quickly, but had made no move to begin. We had to wait for our order to be made, and they would periodically disappear to the back of the store for no reason. As a worker in a restaurant that offers pick up options, this was incredibly unprofessional. Orders should be made prior to arrival for pickup options. We also were not directly greeted by the staff who were not occupied with anything except conversation. 10 minutes after our wait, they had only made one out of our four sandwiches. read more

Jersey Mike's Subs - No staff - Fast Food Near Me - Big Bear Lake, California

Went on 6/27/26 at around 11:30am. Poor customer service. Had to request bacon on two sandwiches that already come with bacon. The employees seem to not care about making the sandwich correctly. Asked for a bag for my order of two large sandwiches. He placed a bag on the counter and walked away. Zero customer service here. Food was fine after having to help then through the process of making it read more

Great customer service best Jersey Mike location I've been to. i got the tuna and it was bomb my friend got the 13 and the picture alone is insane! great quality and taste read more

Jersey Mike's Subs - Fast Food Near Me - Big Bear Lake, California

I was greeted nicely when i arrived, the place was clean even though they were busy. My sandwich was perfect with the oil and vinegar in little containers on the side as i asked. The little cashier lady had her arm in a sling and still processed the orders through the register quickly. love this place. read more

We r regulars at Jersey Mikes we love there Philly Cheese Sandwiches.....It always comes out hot, fresh & delicious.....The staff is always so nice & professional as well.....Especially Eliana & Shelby.....I know both of them from Dollar Tree they have come in as customers....We will continue to go there forever We have never been disappointed read more

The staff are so rude, seems like they don't want to be working there. Food suck..one of the worst sandwiches in Big Bear..

Amazing service! Living in Big Bear, I know weekends can get crazy. I've seen this store get hit with massive rushes, but they always handle it like absolute pros. The sandwiches I get are always 10/10. The energy is awesome, and they are incredibly friendly. I love this location! Special shout-out to Sam, Leigha, and Shelby. read more

On our getaway trip visited this branch. The place was very clean, cool and plenty of space with very friendly staff. They made my sandwich real quick.It was delicious and fresh. I defiantly will go back to Jersey Mike's soon :-) Thank you! read more

Today's experience at Jersey Mikes Big Bear Lake, CA, confirmed that I will never step foot in that particular store again. Not only was my partner and I treated with distain from the server after asking for an addition to our sandwich but her lack of respect went further. Her attitude was worthy of being terminated. The store was absolutely filthy. All tables weren't wiped down. One table had a yellow puddle beneath looking like urine. One employee exiting looked at the mentioned spill and just kept walking. Workers were too busy chatting or talking on their phones to do a cleanup. The drinks in the soda fountain were more seltzer water than flavor. read more

Terrible, 12 tables all dirty, soda machine not working, filthy floors, help staff was mad because we asked for cheese...big puddle of something on the floor, and one staff member looked at it and just ignored it and walked over it, will never go back! read more

Don't order Mikes Hot Italian sub it's gross and disgusting .....had to remake it once I got home it was bad read more

Jersey Mike's Subs - Fast Food Near Me - Big Bear Lake, California

Went in at 12:30 on a Friday, was told they were out of bread and it would be 45 minutes before more bread was ready. What a joke of a sandwich shop, how do you run out of bread? read more

Food and service was very good. The girls working here we're friendly and courteous. The quality of the food was as expected I was hoping to go somewhere else nearby, but this was a good second option. read more

it is the nicest and cleanest place ever the team works great together and fast shelby is the best worker! i would could back many of times

This location has really gone downhill. We frequent Big Bear and love to just grab a sandwich when we go out on the lake or something. One of the last times they straight up wouldn't let us pick our bread. They said we have two kinds right now and you get what you get it's too busy. It was busy but people will wait for an order they actually want. The time after that I ordered one bread and got a separate top bread from the bottom. The quality is also not great for some reason. It never tastes fresh like other locations. The inside of the store is also constantly dirty. I understand it's a tourist town and can get busy & when I was there previous times it's been good but lately it's been awful. I likely won't go back. JM is not cheap so I don't want to waste money on bad quality. read more

I appreciate that there's a Jersey Mike's that we can go to for a quick pick up before headed to the slopes. We tend to drop off all the boys then come back to get some lunch here to bring back. It's a clean spot and the people that work there were quick and efficient. The sandwiches a great to have for all those who have had a long day snowboarding and we got the Philly Cheesesteak and it was nice and warm to eat on the cold slopes. :) read more

I went on Monday and their staff does a great job. for anyone complaining about the wait time especially the people who I saw, remember it's not these young adults working fault that they are understaffed. The workers especially the girl with dark hair with glasses doing the subs and cashier and to go orders did a great job staying calm and nice to everyone even tho people were lowkey mean to her. Don't take your anger on the wait time on them, be mad at management yall lol read more

The employees were rude when I took my son's sandwich back because it was made incorrectly. A male employee said it wasn't his problem. They acted like I was lying and reprinted my receipt to try and prove me wrong. The male with braces literally argued with me. Extremely rude and unprofessional. On other occasions I've had hair in my food. Disgusting. This place is usually filthy. Don't recommend. You're better off going to subway, or even better supporting local business and go to Mountain Munchies for good food. We will not be back to this dump any time soon. read more

Great food and easy to pick up your order using their app. Prices are comparable with other sandwich shops. Clean and friendly staff.

My boyfriend and I were visiting from out of town, super hungry, and a little stressed trying to find vegan options--and thank goodness we found this place! Morgan was incredibly helpful and kind, walking us through all the vegan choices and customizing everything perfectly. They totally eased our stress and made us feel so welcome. Sam jumped in to help too, and the teamwork was great. The sandwiches were amazing--fresh, flavorful, and exactly what we needed. Huge thanks to Morgan (and Sam!) for making our day. We'll definitely be back next time we're in town! read more

I came here to buy dinner for a camping trip. The sandwiches were delicious and perfect. The bathroom was smelly but it's a bathroom so it doesn't really matter. The works were nice. They said thanks to me when I held the door open for them. The only dirty thing was a cup on the drink machine. 5 stars read more

Jersey Mike's Subs - Delicious sandwich - Fast Food Near Me - Big Bear Lake, California

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Great service and friendly staff. Was nice to see this location has a dedicated slicer and work station fo rgluten sensitive/allergy orders. Food was fresh and delicious as you'd expect from any Jersey Mike's. read more

Best sandwiches! Morgan and Shelly have amazing customer service skills, ensuring a proper order. These ladies are an asset to this business. Go in and say hi read more

Went in for two simple meals, go to the counter and the guy tells us it's almost $70 dollars for only two meals and we try to pay with $100 and they wouldn't even take it so disappointing what they let the place get to. read more

What exactly is wrong with this location? Three straight times they forget to include drink on delivery. I actually predicted they'd forget it again. read more

eliana and greta have the best service every time i come in and deserve a full 1$+ raise because of there positive attitude and great energy

If I could leave 0 stars I would. Matter fact this places deserves negative 5 stars after the interaction I had today. From the moment I walked in the building I could feel the negative energy. The lady taking orders had the ugliest attitude ever. She was so impatient and snotty. A family of 6 was trying to order and before they could speak she would interrupt and say "anything else" she didn't even give the chance to finish ordering. When I got to the counter the idiot gave me the wrong bread and was rude when I corrected her. Worst part after the horrible attitude I found a black hair in my sub. This store definitely needs better customer service. If you can't handle stress in a tourist town maybe don't live and work here read more

-Took 1 hour for 1 sandwich lol -Slow workers don't know what a rush is and small talk with customers that just want their food -sandwich (Turkey and provolone) was ok read more

We are out of town-ers and we appreciate the fast and friendly service. The ambiance was quiet and the restaurant was clean. The food looks delicious. read more

My son turned 13 last weekend and his favorite lunch is Jersey Mike's so I brought him to this location. The manager was super sweet and kind to him and the staff made him feel very special. Everyone was very nice and professional. We really appreciate their kindness. Highly recommend this location!!! read more

Great service always friendly food always consistent and fresh great food and customer service . Always clean

Look, this is a sandwich shop chain. If you're expecting something ground breaking or a cool, fresh idea, keep looking. Jersey Mike's is my favorite chain spot to grab a sandwich. The fresh sliced meat blows Subway out of the water and the variety is better than anything the other chains have to offer as well. This location is good if you're near the edge of town but traffic can be bad since it's a main point of entry/exit to the lake and down the mountain. I've eaten here several times and always get the same level of customer service I get at other locations. The food is fresh and good. They don't always have a great selection of chips or beverages from the fridge but I assume that has to do with their somewhat isolated location. Probably not as easy to restock when your 60-90 minutes from the nearest city. Other than traffic in the area and sometimes lacking some of the extras, I recommend this location (and any Jersey Mike's). read more

Aye jersey mikes is jersey mikes but the employe was rude asf. They were 2 of them a new one and one at the register they were nice but the bitch making the sandwich was rude asf to all of us. I don't even care that I just called her that because she was one. Don't recommend, but at the same time the sandwhiches are 10/10 read more

Eliana and jasmine are the best! great customer service. 10 out of 10! very quick! and our sandwiches were exactly what we wanted! thank you girl! read more

I've been coming to Big Bear for years and am now a full-time resident for the past five years. I used to eat at Jersey Mike's about once a week. The staff is friendly, and the food is well prepared. However, when I've ordered online, a majority of my last seven or eight orders were incorrect. They removed what I asked be deleted and added what I requested be added to their order checklist, but seldom read or follow my "Comments." Really, do I need to check my to go bag each time before I leave? I don't think so! They don't pay attention to details. They might as well be considered a fast food establishment, so they don't need to worry about variation of incoming orders. read more