Form the start , minus 1 star for the slow service and lack of employees. The location is in the border of Scotts Valley, on Scotts Valley drive. Right across from Scotts Valley market and a Jack in the Box and many other businesses. The location and the extensive menu of different burgers and chicken sandwiches shakes make up for the other stars. This is the only Carls in the immediate 831 area for a while. It is also the last stop for gas for 16 miles until Los Gatos comes and your done with the mountain stretch of highway 17. The dippable vegetarian options like jalapeño poppers, waffle fries are perfect for to go eating on the go while driving. You can tell this Carls Jr. is mostly a drive thru popular spot as I noticed the employees weeks bagging up multiple drive thru orders before even getting my simple 3 item order for 15 minutes literally earlier. This place is a lifesaver after or before a long drive back from the Cruz. Santa Cruz 4/5 other than that just your ordinary charbroiled hamburgers from Carl's Jr. read more

Horrible service!!!! This is the first time in Scotts Valley that I had never wanted to go back there again. Terrible service, terrible attitude. Oh my God, I am appalled. We ordered a drink to go and the drinks were flat and tasteless. So I brought them back and instantly the attitude was the worst. Carl's Jr... horrible. read more

Carl's Jr is pretty decent food but what's up with the long wait for the food here? There were only a few people in the line but it took forever for all of us to get our food and we ended up chatting for a while. The nuggets and waffle fries were good but would tasted even better if I got it sooner and it was fast food as advertised. read more

Carl's Jr - a hand holding a fried starfish - Fast Food Near Me - Scotts Valley, California

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The service here sucks they took the bell away from us after we waited 7 minutes just for them to fulfill 3 orders before us and the lady put a order in her car and the other guy did not do anything read more

Service was fine, but my milkshake was only filled up about 75% of the way and tasted like chemicals had to completely throw away my milkshake read more

17 was close so it took me almost an hours and a half on the freeway. Marth and Eddy were amazing. They really made me fell better.

Would like to give special recognition to Denzel. I've been to this location a few times for my lunch break or after work and the food had always been fresh. The worker named Denzel showed a lot of hospitality and politeness. He made sure the order was correct, and put extra salt and napkins (as requested) and asked if it was a good amount. He was also keeping the lobby clean after customers had finished eating, and at the same time was ready for when a drive thru customer was about to order. Thanks Denzel read more

This is a great Carl's Jr. The people are really nice, and pay attention to detail. The food is also really good here. As far as Carl's Jr's go, this is one of the best! read more

Just got food here with my son and it was the most pleasant experience in a fast food restaurant I have had in a decade. When all service these days seems lackluster, Donny was amazing. He had great energy, helped us order and went the extra mile. I don't write many reviews but I just had to because I was unexpectedly surprised by how amazing Donny was. Not sure if all the team is this good, but we will definitely be back! read more

I've always had good food and excellent service eating inside, but made the mistake of getting a drive-through order yesterday. Nobody was behind me, but since I ordered a large crosscut fries, the counter person asked me to pull to the side. I did, but no cars ever came behind me. They were obviously cooking a fresh order of crosscut fries. The lady then brought the food out and I went home to find there were only 5 fries in the box and two tiny French fries. The cheeseburgers tasted fine, but I was shocked that making an entire new basket of crosscut fries only resulted in me getting 5...for a large order. It didn't even remotely fill the provided container. So, if you utilize the takeout window herein, you need to check ALL your food. It's so frustrating, as I really used to enjoy stopping off here. Given how overpriced Carl's has become generally, it's hard to get excited when you don't get enough food. In looking at some recent reviews, it looks like others have reported getting the wrong food, no food at all or having charging issues. It's hard to discern if it's just the takeout experience since I haven't dined in for a while and everything was fine then. Chalk it up (likely) to new and/or poorly trained employees who don't care. They probably had a turnover in staff recently and it hasn't;t been smooth is another possibility. read more

Carl's Jr was one of my go to burger shops. I used to enjoy the Six Dollar Burger w/cheese. Guess they changed the name when it got to be more than $6,lol, to the Angus original. We'd occasionally stop by and p/u dinner on our way home. Tonight we got two Angus Origonal cheeseburgers and two large fries = $24.65. Fries were OK but the burgers were not. Junk food. Horrible, flavorless patties gross onions. So long Carl's... read more

Very spacious Carl's Jr.! Although they only had two employees working behind the counter, they were fast!! read more

Carl's Jr - the inside of a restaurant - Fast Food Near Me - Scotts Valley, California

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Absolutely horrible, ordered a spicy chicken combo through the drive-through, pulled over to have a fry which was absolutely ice cold and hard as a rock. Took it back into the restaurant where I was given fresh french fries, that's a good thing until I went out and started to eat my sandwich which was cold and dry. At that point threw it away I will never come back here again I have no idea how a business can stay in business that way. Best thing they could do is sell the location and let somebody else reopen because obviously someone's not paying attention to their business. read more

I always have a good experience, nice ladies who run the drive-thru window. Always polite and patient. They are generous with sauce packets and don't charge extra for them like McD's. I've never gotten a bad tasting meal. One time they forgot my food and replaced the food and gave me a coupon for the next visit. We come here a couple of times a month when I don't feel like cooking. Best Onion Rings ever. The workers are wearing masks as the drive-thru. read more

we ordered chicken strips. we got 1 meal and 1 order of 5. it cost us $24.56. The chicken strips had been cooked twice, the were so crisp we ended up throwing most of them out. will not return. read more

This is a clean convenient location. The food is reasonably price a basic burger fries and soda is $1 The restroom and the facilities are clean and the staff is very friendly. I also wanted to share there's a little bit a difference between the picture and the beautiful presentation of what you're ordering and what you received but it does taste very good. read more

Horrible Jr cheese burger! Cheese not melted too much bun no produce. Should have stayed with McDonalds

Fries were nothing special but not bad either. They were a bit undersalted for my taste, as well as slightly undercooked. Carl's Jr. also goes with the typical take-out fry container cup, which is frankly difficult to use when trying to dip the fries in ketchup instead of pouring the ketchup on top of the fries, only leading to more messy fingers. The portion size was good, although still rather expensive at over $3 for a small fry. read more

I ordered the Ranch BLT burger. I drove home and started eating it and thought this is dry. It was because there was no ranch on it! Defeats the purpose of a ranch burger! read more

Supremely disappointing. I live in town and have come to this Carl's Jr. before. During the week days this place is run well. But the food I just received was disgusting. I ordered a beyond burger. It wasn't cooked and even though it's not meat, I'm pretty sure I would've got sick if I'd eaten it. It was nothing like the way it was ordered; slathered in some gross sauce with about 20 pickles. This has happened twice at this restaurant in the evening and that just reflects on the management and the lack of care that the employees have about doing their job properly. By the time you're home, it's not worth going back for and they know that. During Covid they got a pass. But no more. I would not recommend this Carl's Jr. No way! Save your money for the burger place next door. read more

Love the Beyond Burger options offered here. As a family of vegans and vegetarians it can be difficult to find fast food options but the Beyond option available here surpass what one would normally expect from a fast food burger joint. Their vegan and vegetarian burgers here are not cheap, especially considering it's fast food, but they are of equal or better quality to what you might get from a more formal sit down restaurant. read more

Stole our money and Refused to give us our food, said their machine wasn't working and it wasn't their problem it charged us

I've been going here for years but lately the service hasn't been up to par. Paid for two full meals and they forgot all of our side orders. It's not even about the missing parts of our order, it's the fact that we paid for 2 full meals and only got part of it, so our money was taken. Thanks. read more

I don't understand Y there are so many negative reviews for this Carl's Jr. I usually use the drive-thru, but I've also ordered food to go from the counter inside. In my experience the service has always been polite, my orders have been filled properly & the restaurant & mens' room were clean. read more

I use yelp all the time and in all my years of using it I never once wrote a review until now because this Carl's Jr is so underrated, honestly best service from the workers!!! They're so friendly and inviting! I wasn't even craving anything from Carl's but I wanted to come in just to say hi to the staff! & when I did order my order, they gave me THE CRISPIEST, straight out of the fryer, fries and they were sooooo amazing!!! 10/10 best carl's jr location i've ever been too! read more

I 'm a rabbit...I mean I Don"t ever eat fast food, but after coming into Scotts Valley from 17 I was hungrier than usual I ordered a famous Starr intending to toss bun ( and possibly meat, hah ) and eat the produce only ' ok, yep I'm a kook...but wait! The teenage memories returned as I attempted to slobber down this thick juicy, messy concoction of..." what the hell" ? They slipped in some free processed cheese weirdness. That's it - my stomach now full after 4 bites. I proceed to dissect this foreign food - bye, bye soggy yummy gluttonous goodness - bye bye orange, yellow sticky salty ?cheese? - yum to the pickles,onions,lettuce,tomato. I begin to feel like myself again and less guilty about trying to enjoy one processed meal a year, ok month. But then I saw the little freakishly weird looking skinny brown thing hidden under all the globs of ketchup & mountain of lettuce. You know what I'm talking about. You CANNOT UN-see that. Back to The Farmer's Market I go tomorrow. To redeem my inner hippy... read more

Carl's Jr - Photo enhanced...doesn't matter. The meat is so weird looking At least to me! - Fast Food Near Me - Scotts Valley, California

Slow service, mediocre food, normal cleanliness for a fast food joint. It would get 3 stars but a combo meal costs nearly $10. $10! For two bucks more I can go to a real restaurant and get some real food, the wait is about the same too. Other than in Airports I have never found a fast food restaurant charging so much for such a bland and basic meal. read more

I give it a 1 for my soda. I ordered the new golden sandwich and a small coke. When I went to the window the lady looked at me and didn't say anything so I handed her my card to find out the total was 11.95 which is crazy for a sandwich and a small drink. The sandwich had a small piece of chicken on it and bacon that felt like it was from last week, so hard to chew. It was my first time here and will be my last. read more

Two words: Meatless. Cheeseburger. No, I am not a vegetarian. No, I did not ask for no meat. Just... no. read more

Carl's Jr - Fast Food Near Me - Scotts Valley, California

The staff was very kind to me this morning and acted without judgement. Got my order quickly and it was accurate! Restrooms are open for customers and I suspect they would be open for anyone if you just ask. The lady at the front was nice and made small talk with me and was very informative. She got my order out fast. Thank you read more

Well now all Carl's Jrs seem to have the biscuits like this one did when it opened. This one is still above average in quality compared to most other Carls' Jr. locations. Would be nice if they were open a bit later. read more

Came in to use the bathroom and found some loaded hypordermic needles stuffed in the toilet seat cover dispenser. Brought it to the attention of the staff here and they said yes it's happened before. I suggested they report to the local police. read more

Carl's Jr - Loaded hypordermic needles fell out of the toilet cover dispenser - Fast Food Near Me - Scotts Valley, California

My friends little sister was so hungry and I went go get some food and when I got back they forgot three of my items.

Previously, the worst Carl's Jr. I've ever experienced was the now defunct location at UN Plaza in San Francisco https://www.yelp.com/biz/carls-jr-san-francisco-2. Tonight's experience at the Scott's Valley franchise now exceeds the unpleasantness of anything I've ever experienced elsewhere. At least when I witnessed a stabbing at the former SF civic center franchise, the staff and shift manager handled the situation with dignity and professionalism. Tonight I drove 12 miles down a mountain road to Scott's Valley and was turned away almost a FULL HOUR before both Google and the www.carlsjr.com website stated the restaurant was closed. Yes, both Google and Carl's Jr's own website stated dining is open until 10PM, yet I was turned away at 9:10PM after a long drive to get there. That alone would have potentially yielded a higher review, were it not for the departing shift manager's piss poor attitude for even having the audacity to ask what the hours were. I was first told to "call corporate". I did right then and there and was told that the restaurant still was indeed open. The shift manager then became belligerent and started spouting obscenities about it "being a franchise". Needless to say I won't be back. In retrospect, I sorely miss the courtesy and professionalism of the staff at the now defunct SF Civic Center location, which I had previously deemed one of the worst fast food experiences of my life, Scott's Valley is far worse because of the attitudes of the staff. BUYER BEWARW read more

Just wanted to mention how much I highly recommend the new "beyond bbq cheese burger". Definitely a game changer. For all you wanting to try the beyond burger, skip BK, get the beyond bbq cheese burger @ Carl's Jr.! you won't be disappointed!. I asked for a second patty, for an additional $2, one patty would have filled me up though. The staff was awesome! Definitely hooked it up. Even gave us some extra bbq sauce that they put on the bbq western burger. Would definitely get again! read more

So The Food Is Really Good But Me & My Family Went Inside To Eat & There Was A lot Of Girls Playing Gangster Music it Smelled Like Marijuana Everywhere My 2 year & 4 year old Were Very Afraid Of These People They Didn't Even Feel Comfortable Eating We Left All The Food & Got Out read more

This Carl's Jr is FANTASTIC. Oddly it is right next to a Jack in the Box that is awful. Each time I have gone since we moved over the hill from Los Gatos. Food is meticulously prepared and super fresh. Thanks for being awesome. read more

Best Hamburgers and fries in town! It's too bad they don't honor their $4 deal in Scotts Valley!! I was very disappointed about that!!

I'm not even sure where to begin. The food was fine, and my wife and I came in for dinner in the early evening. A woman came in and changed her baby's diaper on a table in the dining room. The employees watched and did nothing! I called the manager out, who did NOTHING! Then the woman moves to another table, because the old table was dirty and had had a diaper on it, and then started breast feeding out in the open, wiping her baby's face and throwing the napkins on the table. The "manager" did NOTHING! Then because table #2 was dirty, she went to table number three with her family to eat. I have NEVER been so disgusted in my whole life, and the fact the staff, including the "manager", did NOTHING was infuriating. Someone could die from that bacteria, and the staff nor the manager ever cleaned any of the tables during all of this even after notifying them of it -- they didn't want to deal with it. I am reporting them to the local health department. It was the most repugnant dining experience my wife and I have ever experienced, and if they were so negligent in dealing with keeping the dining room safe and clean, I can't imagine what goes on in the back room where no one can see them preparing the food. read more

Never eating here again. I normally love Carl's Jr.. after this last time I will not eat there again because I got food poisoning. I know it was from there because I didn't eat anything else all day. Don't trust this place. read more