Joe and Dave at Pure Water Solutions were professional and knowledgeable throughout the selection…read moreand installation process. Both as it turns out are plumbers by trade, which gave us confidence in the work they performed. They were responsive, punctual and respectful both answering questions by email and while on site. Joe and Dave immediately removed their shoes when arriving without even being asked. This is something that seems rare these days when working with contractors. There was no high pressure sales or scare tactics during the initial sales visit. They arrived on time, tested our water and Joe provided his initial suggestions on a system. I appreciated this approach as I was expecting just a salesman who didn't know much about specifics on the install and pressure to make the sale that day due to "the today only special" or "oh my, your levels are very high....". I had specific questions on the installation of the system as we required a couple of extra plumbing considerations and Joe was able to take a look and said "no problem, we can take care of that". He provided a quote promptly following the visit with a list of options itemized so we could select the type of system. Once we gave the green light, the install date was quick and the day of install things went well. They even took a look at a small leak we had on a sink and fixed it which was outside the scope of the original work and when offered extra money for their time, they refused. We are very happy with our experience with Pure Water Solutions. We found them by referral on our hometown's Facebook group and we were not disappointed. It is great to find a small business which allows you to work directly with the owner(s) and who truly take pride in doing a good job and building their reputation. We would definitely recommend Pure Water Solutions. Thanks for finally great tasting water right from our tap. No more bottled water for us or iron stains!

From the owner: We’re not your average water treatment company. We come from a Plumbing background so we bring that…read moreprecision and knowledge of the entire homes plumbing system to your homes water treatment. We take the time to test and understand your home and businesses water and make sure the system we install best suits your needs.

As many previous reviews have stated, this business and "Lisa"…read moreneeds some lessons in customer service and how to speak to people. I'm not going.to waste any ones.time with a long story. Just weigh your options. There are any number of other companies Happy to earn your business. Customer Service is DEAD here!!! Sorry that I tried to keep my business local. I don't believe they will survive with the way they treat people.

When visiting this poor excuse of a business, make sure you read all signs in the store, including…read morethe one that points out that they are not responsible for poor packaging of their products, which will (not might, but will) result in damage to your vehicle, clothing, and/or physical self. After picking up a container of bleach, I returned home to find a leaking container, with a broken handle, in the back of the minivan. When calling to request a valid container, no answer. Message left with no return from anyone. Customer service is not a priority here, just give them your money and leave. Obviously, standing behind their products is not a concern.

You come with very high recommendations, from great people. Keep up the great workmanship.read more

Apparently you can't read either, your tech came into my home right behind some other people (there…read morefor another reason) without identifying himself. Made assumptions and told your wife who claimed to be the sole owner, something about me but she wouldn't say what or why she was turning down my business. I'm still in my home with another company's softener, iron filter and RO system. Guess business must be pretty good to turn people away because of assumptions from a tech.

I bought an RO system years ago and, with the support of Pure Pro supplying new parts, it continues…read moreto work great.

I have purchased from this company for a really long time. It may have been as early as 2008, I can…read moreno longer recall. The RO system with pump provided was well crafted and I was pleased with the service. Years later, when normal maintenance issues arose, I figured they may no longer be in operation, but I was pleasantly surprised that they were. I ordered replacement parts which were priced competitively and shipped promptly. Recently, 2024, I once again had a few leaks from the pump which has been working daily for another many years, and once again, Pure Pro USA was there. Amazon had "maybe that's the same, or is it? And how many weeks until it ships? And what is the return policy?" products. But Pure Pro had exactly what my model needed all these years later. Parts arrived promptly and I completed all the work an hour later. System running as good as the day I bought it. There are a lot of players in the water treatment space and the technology is very similar. So I choose a company that stands behind their products and is there when I need them.

BUYERS BEWARE.... $820 to replace toilet tank components and remove buildup on faucet cap…read more This company will not provide itemized receipts or breakout costs by service/product. EXPENSIVE, predatory level expensive. That price above was to replace a toilet tank reservoir component (guts) and take of a bathroom faucet cap/remove buildup on nozzle/put cap back on. The tech was at our house for 60-75 minutes tops (including diagnostic time). They did not give a quote over phone beyond a $95-135 service fee to just come out. My wife thought the service was fixing the whole tank for that price. Truth is, you can have an entire toilet removed and new one paid&installed for $760. It's reasonable to state the charges here were predatory and incredibly overcharged. As a business professional, I understand companies have expenses and up charges. That everyone has to get paid from the service tech to the business owners and the admin staff. That also includes overhead costs of their operation... but in what world do you not explain your pricing with transparency??? This company "doesn't itemize or break out service fees." is what was told to my wife, then to myself via the phone. But I can... -tank components: $30 (round it to $100 for up charge and margin) -service appointment/diagnostics fee: $95 That leaves $565 in there bill... FOR 70-90minutes of service???? They didn't replace anything on the sink, and only the tank components (guts). Then threw the old ones in our trash can next to the toilet. So they can't claim "waste removal." I could understand $200 (or $100 a hour x 2). This isn't a union plumber, but even a union plumber would have been $150 a hour. That's still about half the gap missing here. WE WILL NEVER USE THIS COMPANY AGAIN. When I followed up on why it was so expensive and I thought they over billed my wife, I was told "we reviewed everything and are all set on our side, billed 5% off for 'a senior discount you shouldn't have gotten.' but we are good. If you still are not happy, I'll throw in a service guarantee and wave $150." I'd be good too if I just profited $300-400 extra then what my competitors are charging. Being informed that service should have been between $350-500 tops. ****CONSUMER BEWARE!!!!*****

Nick showed up on time this morning to help us get our main line back on line…read moreonly took about 1 hour and all done! and at a reasonable price I highly recommend this company!

Had a water softener installed. Excellent and quick service on the install! They walked me through…read morethe softener and how to operate it and cleaned up after the job was finished. Definitely recommend working with them.

Have to leave comment on the service technician who came out today. His name ROBERT HUGHES. I hope…read moreCulligan sees this review. In a nutshell this guy is awesome, knows his stuff, REALLY knows his stuff. On a 1-10 scale?? 11. Nice job Robert. In the future if I need a technician, I'm calling for you!!

Be aware they will put your unit in then 20 years later you want them to come out to service the…read moreunit and they don't come to the area anymore. Not only that you can't buy parts from them either. Now thats what I call customer service!!! Think about down the road before you get these people you can count on in the future.my star wood be a 0.

Had service call scheduled a month out, get a text the day of that they will call to reschedule…read more Waited 3 weeks, no one called. I called them and again scheduled an appointment one month out. They no showed! Get a text one hour after appointment window that they have to reschedule. Horrible service!!!!!!!!

Had a new water softener installed. The technician was prompt, friendly and was very responsive to…read moreany questions I had. Installation and removal of old softener was less than 2 hours and their product is doing an excellent job on our skin again!! Pricing was best of 3 places I checked!!

From the owner: Residential and Commercial Water Softening and Treatment and Salt Deliveryread more

I called Hickory Creek Plumbing when my sump pump (and its back-up) failed one morning. Mike and…read moreKrista arrived within a half hour and pumped 6 inches of water out of the basement. I've replaced 7 pumps in the past ten years but Mike explained to me what the problem was and how to fix it. My previous pump was going on every 90 seconds and staying on for 15 seconds. Now the pump goes on every 30 MINUTES and stays on for 40 seconds. Mike is amazing! Both Mike and Krista are caring individuals who treat your house as if it was their own! I can't recommend them highly enough! They're great!

Our entire experience with Hickory Creek Plumbing was great from outreach to Krista and Mike to…read morecompletion of work. Zero complaints and 100% satisfaction. Krista and Mike were so nice to work with and very reasonably priced. They are polite, professional, and helped us complete are backyard project. We called on Monday and they completed the work by Tuesday. Mike and Krista really care about the quality of their work and go above and beyond to ensure you are happy.