This is a horrible rip off. I drove from New Orleans with an appointment at noon. I checked in at about 10 afternoon. I walked around and saw the car which was a complete piece of crap. It had exterior dings and dents, the sealed holes the windshield was completely rotted out, and theinside had damage, that I could see through the window. After over half an hour of waiting, and seeing the completely misrepresented car, I left. I went went to Brian Harris BMW, which is in the same town, and bought a car there. read more

This location did not honor my appointment. Wasted my time! Got an instant offer online. Made an appointment for 8pm and showed up on time. Was told Greg? or Steve? went home and they weren't buying anymore cars and something about too many deals going on. I asked them what's the point of having an appointment system if you're not going to honor it? ~[silence] Avoid this location if you value your time or book an earlier appointment because 1 hour before closing isn't going to work. read more

I went to Carmax yesterday to look at a car. I had been looking for a car for a couple of months now. The car I looked at seemed like a good deal and it was what I had been looking for. I had reviewed the vehicle history on the Carmax website before purchasing it and it stated the car had not been in an accident and that the airbag had never deployed. When I got home I decided to run a CARFAX report and their report stated the car had been in an accident where the airbag deployed and caused "moderate damage" not even minor but moderate. That doesn't make me very happy that Carmax's report was incorrect. No I am thinking about returning the car. The reason I am giving them even one stat is because the sales guy was pretty nice. However I am very unhappy to find out that the car had been in an accident before!!!!!!! And yes I am aware that they are 2 different reports, but if you are going to state a car has never been in an accident, they should research more thoroughly I have attached screenshots of the reports read more

CarMax - This is the report that I ran from CARFAX myself - Used Car Dealers Near Me - Costa Mesa, California

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The best car buying experience I've ever had. Tyrus Papas was so thorough in helping me find my new car. He knew what I wanted more than I did lol! He did not let me settle and had a few vehicles brought to this location for me so I did not miss out on the best purchase for me. He helped me search for weeks so I know I could of easily annoyed the wrong sales person. Will be seeing him next time I need a vehicle for sure! read more

Had Ty helping us out with a purchase and couldn't have been more pleasant. Very professional and his customer service was took notch. Absolutely a much better experience than we had at the Irvine location with "Kevin" who could not have been ruder to my daughter and I. Nice job !! read more

If you want a newer used car that you have to bring back multiple times for maintenance, go here!

I had a really positive experience with this dealership a few weeks ago. Contacted them via email to express interest in a car on their lot (2016 Corvette Convertible, red w/ manual transmission), and was invited to stop down and check it out after a meeting locally, so I did. I was introduced to a salesman whose name escapes me at the moment... male, late twenties, African-American, friendly, handsome... who was a great driving buddy as I checked the car out. He gave me good information about the car and the process, was engaging and charismatic, but not pushy, and just really nailed it. I ended up not buying the car, because at the end of the day I'm 6'6 and the cabin was a bit too cramped for me. But I tell you what, I've been watching the CarMax app for my next car and I would definitely go back and buy my next car from this dealership from this salesman. read more

The purchase part is straight forward but in trading in a car which had more value the the car we bought was apparently too much for them to handle First they said they can cut a check in person, so sure we agree. Then they say sorry we have to mail the $6000 check(the difference). Then 5 days later they can't locate it the check in transit. Apparently they never sent it. So now day 6 with our 6k they intend to put a rush with a tracking number. If you can trade a car in and they cut you a check right away. Why not do it for a person who put paid for their car outright? Up until this point, I really liked CarMax. Hopefully it's just this location that has no clue. ‍ smh! read more

CarMax sold me a Jeep with a leaky broken roof then refused to warranty it because they said the previous owner upgraded the roof and they are not responsible for replacing it. I would never buy a car from here again nor ever recommend anyone else from buying a car from here. When I asked to talk yo the manager they gave me the around. They even tried to pull a fast one on be telling me I need to go to the dealership to get a factory warranty. read more

CarMax - They refuse to warranty the leaky cracked roof. - Used Car Dealers Near Me - Costa Mesa, California

Great experience with this business. We sold our Toyota SUV and got a decent offer. Better offer than competitors. Francisco was the staff person we worked with. It was easy from start to finish. Would definitely recommend this place to everyone. Just plan on setting aside 2 hours. read more

With an 801 credit score and a down payment I ended up with an extremely high interest rate. Also, the salesperson Gus told me not to worry because I could refinance later. Unfortunately, that won't work because the car is over 10 years old. I needed a car quickly and thought I could refinance so I went along with this....as you can see it didn't work out well for me. read more

Had a wonderful, professional experience at Carmax. Sold my car to them. I was initially helped by Christian who treated me with respect and patience. Did my final paperwork with Karina, who was also respectful and professional. In today's world I'm experiencing more and more companies that have disorganized systems and conflicting messaging, leaving me wary and sometimes ripped off. My Carmax experience was organized, expedient, and pleasant. They have a well oiled system in place. You can sell your car with confidence and walk away happy. read more

The Costa Mesa location was my second experience with CarMax, and it was a positive and mega-easy process. I was in the market for a full-size SUV after a manufacturer buy back experience which required me to pay back a rebate, which led me to expand my search to include a quality low-mileage vehicle. I spent several weeks browsing until a particular vehicle caught my eye; exactly what I was looking for, right price, and super low miles. The hold process was very easy to arrange. Once I got there on 2/20/20, I had the pleasure of working with Winston H. Winston made an already stress-free procedure even easier by ensuring he fully explained every step of the process. I felt at ease every step of the way, like I was buying groceries. Honestly, I would have purchased the vehicle regardless, but I felt compelled to extend my gratitude and bring attention to Winston simply because he is as personable and thorough as can be. Given the CarMax buying process is as easy as it is, it speaks volumes of his character that Winston gives the effort he does. Thank you, I believe this experience has steered me away from brand new vehicle purchases for good! The family loves our Yukon. read more

CarMax - My new Yukon Denali, exact color scheme I had been looking for! - Used Car Dealers Near Me - Costa Mesa, California

Drove 4 hours to get the Porsche I ordered online w/ red interior purchase to only have them sale it to a Caucasian male this was racially unfair 1 hr before o arrived that car belonged to me read more

CarMax - Used Car Dealers Near Me - Costa Mesa, California

Carmax bought my 2014 BMW 31,500 miles clean record, very good conditions, some premium package at the price $21,500 :) (Kelly blue book says I can sell it around $23,000 to other people, but I do not wanna take time to list it online, let people test drive, deal with paper work or make sure they have enough money blah blah). the reason for 4 stars is Carmax is really strict about you need valid registration to sell the car. Carmax gives me check as bank draft on same day, I can only deposit it to my bank account. It is not cashier check, so I can not cash it out. read more

I took my used 2013 Honda Civic there, I already had an online bid for the car from them and they offered me that amount. It was a fair bid. I accepted it and they gave me a check. Simple , straightforward company! I highly recommend them! read more

Byron and Bert at the front desk, one middle aged and one Hispanic gentleman were rude and forced me to move my car from the handicap parking spot, when I was trying to sell it. Byron was also very sarcastic and said, "there's like a hundred parking spots out there." I didn't mean to park in that spot but I've sold many cars to CarMax and I commonly park there to sell my car quickly. I would have no problem with moving, but they were very rude. I hope nobody is treated that way. The general manager rectified the situation and was understanding and professional. read more

I went there this weekend with my family to test drive a 2020 Toyota Carolla. Carolyn was the woman that helped me. She explained everything to me in detail and the whole process was quick and easy. I had a great experience and ended up financing the car, which I love! Looks good and drives even better. 5 stars!!!! read more

My Toyota Prius was never fixed after the car accident it got into. I found out it was on a car accident by my personal mechanic. So now I'm stuck with this car with messed up insides read more

I came to CarMax is sell my car. The minute I walked in I was greeted by a very nice salesperson Gus, who quickly confirmed my reference code and then escorted me back yo the service team. Tony greeted me and asked me a few questions and told me it would only take about 40 minutes to check out my car. Well it took 30 minutes and they were finished. I then worked with Arturo who was so organized and finished all the paperwork in a very timely manner. I got a good price for my car and will definitely come back to purchase in the future. Such a friendly environment and it was nice to have people willingly to help you. Great customer service! read more

I experienced a customer service friendly environment. Jose' made sure that I didn't do a "no call/no show" and noted that I supposed to have went to the Buena Park location where my appointment was initially made. The customers that I've seen are respectful towards one another regarding the COVID-19 pandemic as well. I'm a satisfied customer! read more

TL;DR: My car buying experience was great. Marcdaline Olmann is awesome! I had an amazing experience at this CarMax. I had scheduled a transfer online that I was still waiting to arrive and was hoping to look at a few different cars while waiting. I made an appointment, showed up a few min early expecting to have to wait, but Marcdaline Olmann helped me right away! She is an absolute rockstar. She was kind, patient- didn't push me on anything I was comfortable with, and helped me find the right car for me! She went above and beyond to make sure I was able to compare the vehicle I transferred with the option I was considering at this location. She was communicative- keeping me in the loop with the status every step of the way. Other highlights: I got a generous offer for my trade-in, Agnes was very clear when going over the paper work, everyone on staff made sure I was taken care of (Michael said Hi every time I came in and wanted to know what I was looking at, and how I was feeling about the process). SO BASICALLY- if you want a car buying experience where you don't feel pressure, get a pretty fair price, and feel cared about as the customer- go to CarMax. read more

First and definitely won't be the last time selling my car to CarMax. Online appraisal took 2 mins and in-person took about 40mins (ended up getting offered the same amount). I felt like i could've gotten a little more selling on my own privately, but i didn't want to deal with all the hassle and headaches. I figured Carmax's offer was fair for the convenience it provided. It took about 1-1.5h for them to handle all the paperwork and i left with a check in my hand. Super convenient and easy. FYI - I initially tried to sell my car with the appraisal to a different location (had 2 appointments 530 & 630) but they turned me away saying they did First Come First Serve for sales (what was the point of having appt then?) Costa Mesa location wasn't as busy and everything went smooth without any appointments! read more

CarMax - Used Car Dealers Near Me - Costa Mesa, California

I had an amazing experience with Marcdaline during my car buying experience. She was patient with me during the whole process and very helpful with making sure I was happy with my final decision. Great customer service read more

Bryson, you need to get a new job. this place is a mess. only poor people with no credit would buy from car max. I was there to sell a $100k car and you sit and make people wait almost an hour. I can't wait until you're fired. read more

6 out of 5 stars for the sales person, Tyrus P. I cannot thank him enough for the everything he has done to create a great shopping experience. I will be recommending him to my friends and family, because I can not imagine having another sales person to help them or me. Bravo to Mr. Tyrus you are a gem. - Esmeralda Vásquez. read more

Extremely happy with the service here. I had my car transferred from Buena Park and overall the experience was great especially during covid. Jose my sales rep was patient and made sure my car was safe and sanitized before test drive. Aaron who processed my form was thorough and answered all my 101 questions. Had a few things that needed to be address and Rick from service was helpful even though I came in without a appointment. I've been to plenty of dealerships in the past but let me say Costa Mesa dealership has changed my way of thinking on what a good car buying experience is. There's some great people who work here. read more

CarMax - My purchase-M3 - Used Car Dealers Near Me - Costa Mesa, California

I have sold many cars to CarMax and have always had an easy, painless process. This time was no exception. I took my 2016 GMC SUV in to be appraised and I had a large dent in the front and assumed my offer would be substantially lower than KBB. I was pleasantly surprised when it wasn't and it was extremely fair. I sold the car the next day to CarMax and was in and out of the business office in less than hour. I will continue to sell my cars here. read more

CarMax - Used Car Dealers Near Me - Costa Mesa, California

Not sure why I wasted my time coming here. Carvana gave me a decent offer over the phone but I wanted to see what carmax had to offer. Took awhile for someone to help me and once someone finally did help they said it'll take 30 minutes for their so called specialists to look over the car. Of course that 30 min was over an hour. While waiting I walked through the car lot and noticed their prices were outrageously high so I'm thinking I should get a good offer for my car. WRONG!!!!!! For example I saw a 2 year old Hyundai Sonata priced $1000 more than a 2023 brand new one from the dealer. Long story short. They offered me $44k for my car. Carvana offered me $53k. So don't waste your time coming here to buy or sell your car. Too many better options available. read more

I love this place! I sold my truck and they gave me $1000 less than the amount I paid for it three years ago. Everybody is friendly and nice and I didn't have to wait long. I've also purchased from them and was very satisfied with my purchase. I recommend if you are wanting to sell your car this place makes it easy and when you leave it feels like the transaction was meant to be. read more

This Costa Mesa store was a complete joke, management was so rude! I'll never buy a car from this location!

Waited 20-30 minutes for appraisal and staff was extremely rude. Walked out and took my business elsewhere.

Service w Carolyn was amazing I give a 5 but the hidden fees were not which is 0 star if I was able too , thankfully my bank realized that and saved me money and debt , sadly had to return my dream car and it was a bummer to do so ... I paid most cash and 1k in check and received back checks when easily cash was given now I have to wait two weeks for my money to be funded which is super frustrating because the person who took the vehicle back clearly said to deposit checks and I was able to receive my funds right away , lies ... Credit or not or down payment all pressure and stress to end of the day to be fucked entirely , not like any other dealership that your able to negotiate with , paid for the vehicle to be transfer 200$ non refundable when clearly it says free transportation online which is false advertisement which might be taking this elsewhere ... highly recommend to use Kelly blue books and safe your money and use it fairly if you have the money then go for it and be in debt but hopefully I wasn't the only one who fell for this ... read more

I have a love-hate relationship with the process of purchasing cars. At first my experience was a little crazy, I found the perfect car for me and out of nowhere it went missing, I was extremely bummed and almost decided to not trade in my car. However I decided to get on the site again and I luckily found a similar vehicle at a different location and let me tell you from the moment I got there Marcdaline made my experience that day an amazing one. Not only was she fun to work with but she genuinely cared about me and my interests. She made the process a breeze, she was on the ball every step of the way and before I even knew it she was jumping up and down with me when I got the keys to my new car! If you're considering purchasing a car from this location, do so and ask for her. She even recommended the best food spot in the area and followed up shorty after I left. AMAZING! read more

CarMax - Used Car Dealers Near Me - Costa Mesa, California

Bought a vehicle from here noticed an issue with the vehicle after leaving the lot. Came back the next day to be service was closed for the weekend and they would resolve first thing Monday morning. The solution they provided was they can set an appointment to fix it over a week out when they clearly messed up by not doing a vehicle pre check before selling the vehicle read more

I bought a 2020 Jeep Compass from Carmax in 2021 with 26,000 miles on it. As of Thanksgiving week of this year, 2023, the transmission needs to be replaced at a cost of $8,000 with a 6 to 8 month waitlist. So I called Carmax to see what options I had, given my warranty expired at 75,000 (that was 50,000 miles of my drive time). I spoke to an agent who said Carmax could do nothing except perhaps buy it back and given I still owed on the loan I would have to have that added to any car loan I would take out. Also the agent said try your comprehensive insurance which I have, but I guess he was uninformed that it covers an event like a fire, flood, vandalism, not a part that wore out. A friend who bought a car in 2016 also had the transmission fail. So I am incredibly disappointed in the quality of the vehicle they sold me and their reluctance to explore their liability in selling a vehicle that did not hold up. I am a 77 year old woman whose last car, an Acura, I had for 26 years and the mileage when I sold it was 386,000 and the transmission was just fine. The only positive thing that Carmax offers is a wonderful Finance Department who will work with you within their policy boundaries. My message: Buyer Beware! read more

I am so happy with Carmax Costa Mesa service! I live in Las Vegas and in my way down my check engine light came on. I stopped and found out it was safe to drive. We got to Costa Mesa around 7 pm on a Saturday night, I knew it was too late to contact service. At 7:30 this morning I was there when they opened. I met Justin and told him my situation. He told me they work by appointment and he could get me in at 1 or 2. But he was able to squeeze in the diagnostic before that, he called me later in the morning and told me they have ordered the parts and he'd try to get my car fixed by 6 so I could head home. At 3:45 this afternoon Justin called me that my car was ready! Everything is all fixed, I had my Carmax warranty so I paid my $150 deductible and went on my way. Justin even left a nice Thank you note in my car. I owe a thank you to Justin and Carmax! read more

***PLEASE RUN A CARFAX REPORT ON THE VEHICLE BEFORE YOU PURCHASE FROM THEM*** I almost purchased a vehicle from this location though after I paid for a Carfax report & ran the VIN of this vehicle it showed a completely different model/trim of the car that they were trying to sell it off as! They identified it on their site as a higher model and it was not according to the Carfax report. Very misleading and false advertising! They gave me a lame excuse when I called the manager out on this. Loss all trust for me with this location and I went elsewhere. If you are buying a car from them, it is so worth running a report on the car outside of the report on their site. Shady! read more

They appraised my car without even checking it! Just got inside and I already noticed the agent Ivan Brooks / John S. Is lazy. He already told me what I am expecting to get. He told me car will be check for 36 mins. Went back inside and I saw my car still in the same parking not check and offered me lower than trading it to a dealership and it's funny because they should offer more than the dealer lol. Anyway waste of time! If they know they will not earn money from you they will not help you or even try to help you. You can read it on their body language! Lazy as fuck! When I went back inside I told the agent why my car is still there not check and he said just wait and he wemt back to me and give me the appraisal report! Crazy! read more

They say buying a new/used car is one of the most stressful processes ever......not at Carmax Costa Mesa. Ty in the Sales Dept. helped me make the right decisions with purchasing a car. The entire process was quick, seamless and very accommodating. The Sales Manager, Christopher, also helped out tremendously. If you need a reliable used car, you gotta talk to my man Ty!! Thank you Carmax Costa Mesa!!! read more