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    CarMax

    3.2 (776 reviews)
    Closed 10:00 am - 9:00 pm
    Updated over 3 months ago

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    I ask them 1 more time cause i see our order car got post up on there website again to sell

    My parent and I are enrolled in the Replace Your Ride program, and I spent over a month searching for a decent Toyota RAV4. We finally found one at CarMax. We visited on Saturday, signed the paperwork, and ran a credit check. However, the interest rate they offered was too high. We asked if they could hold the car until Monday so we could return with financing from our own bank, and the salesman agreed to keep it for us. When we returned on Monday with our bank's approval, they told us the car had been sold to someone else.They don't even care after that,they just advise us a different car. Please be careful with CarMax; they prioritized a quick sale over their promise to us, likely because the Replace Your Ride program takes a few months for them to receive the funds. We now only have two weeks left before our program voucher expires, leaving my family in a very difficult situation.

    Thank you Claudia for be an awesome salesperson!!
    Robert F.

    Came here on 12/17/24 to buy a truck. Checked in and after being ignored for almost an hour, we left. I had a great experience here last time. This time not so much. Update: I did get 2 missed calls from a no ID phone number, they didn't even leave a voicemail.

    Khrystyna C.

    Sold a Car! It was fast, easy and quick! I highly recommend selling your car to them.

    Goodbye Civic. Great memories.

    Decided it was time to sell my car as we want to start a family and need to upgrade. We didn't want to haggle trading in my car as we are unsure which new vehicle to get. My partners past experience with carmax has been great so we decided to make a visit yesterday. We were greeted nicely by receptionist and was kindly referred to business office as we already out evaluation online and received an offer. Was very to check in and the process was explained well. Took about 30 min for them to check the vehicle and we were greeted by a Linda who confirmed our quote and the amount to be offered. We accepted offer and began working with Linda on paperwork and signing. Linda was simply amazing. Very kind and personable. She explained the process clearly and made us feel welcomed and thanked us many times for choosing their location. I would recommend this location to all friends and family nearby

    Joanna hooked us up with a great little work car. 5 star review coming.
    Mike L.

    I had a great experience with Joanna. It could not have been easier. I decided I had to have a car on Saturday after my bank closed. Joanna was a great sport about all of my questions and help me secure financing with zero down and a 5.99% interest rate. I was able to leave with the car less than an hour after my test drive. Jesse in finance was great and helped me sign all the necessary documents without trying to sell me a bunch of extra things. I usually hate buying cars, but this was quick and painless. I'm sure everyone that sells here is great, but if I were you, I would definitely make a point to ask for Joanna P. Thanks again. It was a pleasure.

    Showroom
    Britney M.

    Came here to test drive some cars and see what make/ model car I prefer. I brought my partner along for a second opinion. And to keep me honest so that I didn't buy the very first car I test drove hahaha Anyway, I just bought a vehicle from another CarMax location. They failed to inform me that they didn't have the title / pink slip for the vehicle I purchased. I financed the Range Rover. Had the Rover for a little over one month. And they just called me this week to tell me that they wouldn't be able to obtain the pink slip. Okay, well that sucks. So naturally, I no longer wanted the Rover. It doesn't make sense to make payments on a vehicle to never have the title for it. I came to the Costa Mesa CarMax to try to find another car. I explained the situation that had happened at the other location, and they said they could help me find a car that they have the title to. Perfect! Unfortunately, it did take a little bit of "undoing" to do the buyback process with the down payment and the first month payment already paid. CarMax had to get two managers to sign off on the buyback and then undo everything from the bank. I know it was a lot of work to do. And I am thankful they went through all the hoops to fix this. Marty was our sales guy and he was great. Very nice and knowledgeable about each car. He allowed us to test drive as many as we wanted. We did all the test drives and knew which car was our favorite. He is an honest guy and is very kind. Go to Marty! PS. Make sure they have the title/ pink slip before buying/ financing any vehicle from a dealership. That way you avoid the headache!

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    3 years ago

    Took a total of 3 family cars in for value appraisal. I ended up sold them to the dealer for $1,500-$2000 higher

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    3 years ago

    Antoine the manager was a jerk and completely unhelpful. Terrible customer service and lost my business.

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    . Thank you again Marcdaline for all your help & for checking up on me & the car even now two weeks later.

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