I have purchased 3 cars from this store. My latest was a 2007 Corvette. Recently we noticed there was wear on the inside left tire. (when I park I straighten my wheel except this time I didn't). When we called the Irving store, it was going to take a week to get it in, so we chose to use our mechanic for our other 4 vehicles. Turns out the ball joints were out. My husband called CNA (the warranty company). As my husband was telling him what was wrong, the guy asked if we have been doing maintenance to the vehicle. (no maintenance besides oil changes are warranted at this time). Then he asked if we have rotated the tires on our corvette. Obviously, the people who work for them do not know that 1. These tires are directional tires. 2. And the back tires are much larger than the front. So my husband asked to speak with someone who knew about cars. They said they would send an inspector out to look at the car. My husband stated he wanted to be there when the inspector was coming and to please let us know. They showed up at the mechanic unannounced and did not notify us they were going. They denied the replacement of this tire. I began my social media rants and had Matt from Virginia get in touch with me from cooperate. Our calls went on all day. Then at 1:30 he informed me Bernard the service Mgr would be calling me by the end of the day. At 6pm CST I tweeted again. And the response was, Bernard had been trying to reach me but my phone didn't accept long distance calls. Matt from Virginia had no problem calling me, my dad in Chicago had no problem, my mom in NC had no problem... But Bernard who is 30 away had a problem. Monday, I received another call from Matt in Virginia who connected me with Bernard in Irving, TX. And the final say from Bernard was they would not cover the ONE worn tire, that was damaged by a warranty part. So.... A $363 tire was ok with Carmax to lose a loyal customer. I have a choice of where to buy my next car. And so do you. BEWARE of Carmax and their warranty. We have read alot of negative posts regarding their MaxCare! read more

Buying a used car has its risks, if you buy from here you need to know that or you won't leave this place happy. I bought a 2012 Honda civic. It had a few deep scratches but the car drove beautifully, nothing wrong besides that. The 30 day warranty really helps because if you do notice something, they will fix it for free! Love it! The experience here was good, buying my first car was made easy here! But just a note, if you're having work done to the car, make sure you clear your day and make an appointment, lots of cars come by here! read more

I just bought my beautiful 2016 GMC Yukon Denali from CarMax Garland and I have to say I have had nothing short of exceptional service! Christian & Logan in Sales were professional and made the process totally enjoyable. The fact that they even gave me their personal # when I had extra questions outside of business hours shows me that they were all about customer service. Katelyn in the business office jumped through hoops to get the paperwork ironed out so a big kudos to you as well!!!! Now, with any used vehicle, there are going to be problems - My Man ROB in the Service Department!!!! You have made "Getting It Done" an artwork! Never ever did I feel I was a pain for calling as I felt like a brand new mom leaving my baby at daycare for the first time. Everything was taken care of! Even down to getting a ride to and from. THANK YOU ALL VERY MUCH. I haven't bought a car in over 14years. And I won't go anywhere else from here on out. As a matter of fact - my Daughter just bought her vehicle from this location as well after seeing my experience! Good Job CarMax Garland!!! read more

We arrived at Carmax late in the evening (almost closing), but it didn't seem to matter; Tin was the best! He greeted us with smile & made the whole process easy. When we had questions or concerns, he addressed them directly. I honestly felt like his mission was to get me in the car I wanted, & I appreciated that. Mission accomplished! Thanks, Tin! read more

CarMax - Ms Mac's new ride! - Used Car Dealers Near Me - Irving, Texas

We had a wonderful experience at Carmax Irving! My girlfriend and I decided to buy two cars at the same time from Carmax and couldn't have asked for a better experience. The Carmax Irving allowed us to go through the process at the same time and leave in our cars at the same time. We started online searching for cars, once we found the ones we wanted we started the buying process. Both cars were located at other Carmax's in other states, and so we paid shipping fees to bring the cars to TX, this was not an issue and they inspected the cars prior and post arrival. Once here in TX, the sales agents Beau and Chelsea were very helpful and responsive via text and call. I enjoyed being able to text with my sales agent all the way up to walking into the Carmax Irving. Once at the place, we were greeted immediately and met with our sales agents to view the cars. Afterwards we signed paperwork and paid down payment via debit card. There were at least 50 people there trying to purchase/sell cars, and overall it took us 2hrs to get keys and drive off lot which is great considering the amount of people! I would definitely recommend Carmax Irving to anyone and would advise to start process online first and upload all of your documents ahead of time, we did not bring a single piece of paper with us because we uploaded prior. Thanks again Beau and Chelsea! read more

CarMax - Ready to drive away in our new cars! - Used Car Dealers Near Me - Irving, Texas

If i could give a zero star rating i would. I actually bought my car from the Irving location. It was the worst experience I have ever had buying a car. i received a very low trade-in amount for my 2 cars. Then the car i bought was only 1 year old at the time. The car is now only 3 years old and it has given me more trouble within the first 2 years than my cars bought from Ford. i've taken it in to be serviced twice, just for them to tell me that they can't figure out what is wrong with my car. they charged me to look at it and sent me on my way. I was told by my boyfriend that i should try the location in Plano to get it looked at. I explained poor experience to the men at the service desks. they were nothing but pleasant from the first phone call to the very end. they were compassionate about my poor experience with the Irving location and took care of me. They actually found the mystery starter problem that the Irving location said they couldn't find. The other issue was also found and both were covered under warranty. Not once did they mention that i would have to pay for anything. They were true examples of customer service. They may have changed my strong opinion about not EVER wanting to shop at Carmax again. Thank you James, Ricardo and the manager for providing me with the customer service that i would expect from any car dealership that truly wants a repeat customer. ** stay away from the Irving location with all efforts!!!! read more

Came to Carmax for a brief appraised for my car. Immediately as I arrived I was greeted and attended by a man named Pete. He immediately was EXTREMELY RUDE and attempted to overrule my voice as I was trying to speak to his manager, which made me absolutely LIVID. I desperately needed this appraised and was originally eager to give this Carmax location my business. But after this one mans absolute rude "customer service" i will advice to everyone I encounter in the future not bring their service here. And if it wasn't for the managers patience to listen to what I needed I would have immediately left. But for all you out there that are looking to purchase a car or get a estimate on your car...NEVER WORK WITH PETE! read more

I bought a car there on 4th of July weekend. When I went to test drive the car, the sales person he couldn't get it started due to the battery. After he jumped it I was able to test drive it. When I bought it they said anything wrong with it for the first 30 or 60 days I can take it back and get it fixed. Four days after I drove it off the lot, the car failed to start due to the battery. I called the sales rep I worked with and he asked me to go to buy a battery and send him a picture of the receipt. He said after that he would send it to his business department to get a refund check sent to me. This was on July 8th. I have STILL not got my check refund. I have sent him numerous follow up texts and calls and as of recently he has just ignored me. I've called the Irving carmax office and everyone just sends me to the next person and promises I get a call back from a manager.. HAAA. I'll never purchase another car from them again and I recommend no one to go the the Irving one especially. read more

My son was told to come pick up his car from the Irving location. When he arrived with all of his original copies that he sent in , they stated he couldn't use a copy of his drivers license and he had his original ID card along with a copy of his driver license. He had $4500 down his check stubs and 2 bills they refused to let him drive off . I told the sales person he have his license just make a copy because a license is not a requirement to purchase a car especially if you have one . His aid along with his copy should have been significant. The police never had a problem with showing it or cashing a check .Before going to the dealership he tried going online to the DMV just to get a new copy of his Drivers License and it gave him a message to go into the location and which they are closed due to Covid 19 . There were no exceptions made due to the Pandemic. They looked at him as a criminal or something. He works hard every single day and a respected young man. He just need reliable transportation for work since his transmission went out of his Mustang 3 times after paying mechanics for a rebuild one . He car wasn't supposed to arrive until June 4th but it arrived sooner now they can't wait on the DMV to open , now he will lose his car . Customer Service is terrible I wouldn't recommend this place . Then his college friend experience horrible customer service too he told us after we was telling friends and family not to go to CarMax read more

Ask for Debbie, right out of the gate. She is a very nice person and knows what's happening. I went in with literally no idea what I wanted, and she was incredibly calm and patient with me. I never felt like she was pressuring me to do anything at all, which you don't always get with car salespeople. The selection was somewhat slim today, but perhaps that's because they are just selling so many cars like champions, they can't keep stock. Also, they gave me a pretty decent offer on my trade in. I didn't walk away with a car today, and I didn't sell in my SUV, but I felt listened to and felt like I wasn't pressured to do anything I didn't feel comfortable with. I took Debbie's card and will holler at her if I decide to actually get a new vehicle. Thanks for a great Saturday morning! read more

I will review two items, the dealer and my rep, Debbie Smith. Debbie is somebody you want on your side when car shopping. She has personality, not pushy, intelligent and just downright FUN! I had a blast working with her. Debbie gets 5 Stars. We payed to ship a Countryman from Houston to Dallas on 7.10.16 with the promise of it being shipped 2-5 days later. It is now the 18th and my new car never shipped! I just ended up going to another dealer to get a Countryman. I rate CarMax 2 stars based off of my experiences. Debbie has come above and beyond in proving me a refund on my charges to ship. Many thanks to Debbie! Debbie has bumped the 2 stars to three. Shame on CarMax, however. You lost an easy sell in me. read more

I applied here and was pre-qualified listing only unemployment as my income and sekected that I was on furlough. I was approved, they gave me the terms & I sekected a car and sent the application for the vehicle I l selected. Within a few minutes, I received email and a call to go over the results. This included my down payment amount as well as monthly payment. We even went through and sekected the warranties and GAP protection options. He got info on how I would be paying my down payment, then my next step was to submitt my income verification and license using the link in the email they'd sent; then get full coverage insurance on the vehicle, submitt that info and then scheduled a test drive for Monday morning. This was Saturday evening. I was told if I liked the vehicle, then all I would have to do after the test drive is sign & drive. After submitting docs I asked if what I'd sent would be sufficient, which was my May bank statement showing TWC deposits along with a printout from TWC page showing all payments I've received from unemployment. He said he was going to show to his Manager then he would let me know. I never heard back, so yesterday I text just to double check and he replied we were all set; even sent me the name of the finance company that needed to be listed as lien holder in insurance. I get to my test drive appointment, then after the man I spoke with printed my paperwork I'd submitted, he takes it over to another man and they are talking a few minutes. Then they come over to me and proceed to tell me that they don't accept unemployment as income. Says they're lenders would reject it as proof of income. So I'm confused; wasn't my info submitted to these lenders when I applied ti be pre-qualified and then again when I sent in the application in the vehicle? In which my only source of income listed is unemployment; as well as my employment status selected as furloughed. So i went through all of that for something that should've been a factor fun the beginning, not at the end of the process. So now I have several hard inquiries on my credit report from them pulling it for pre-qualification, then when I got my guest terms; then again when I actually submitted the app on the car..around 5-6 lenders plus Carmax themselves requesting each time. Not to mention me wasting my time looking for insurance quotes to get full coverage on the vehicle before the test drive, plus spending the money to buy the policy. I just really find all of this unbelievable and completely wasted nearly 2 days that I could've been looking somewhere else. I've emailed the guy I spoke with yesterday, also sent him a text asking for a return call so that I can try to figure out how this happened. read more

In July of 2016, I visited this CarMax. After about an hour I saw a car that suited my needs. I asked the salesman about the low tread on the tires, they appeared old to me. The salesman said "no they're new, these tires are low profile." What did I know, I believed him. I traded my car. They gave me $4k below market value because they said it had been wrecked. The car had been given to me and I didn't know of a wreck, it was a very nice Acura. What did I know, I believed them. I purchased a Mercedes from a cheesy, high pressure salesman. Two weeks later the driver side mirror fell apart. I took it to the Mercedes dealer since the car was still under warranty. The Mercedes said the car had been in a wreck and showed me the paint spray on the outside and damage inside the door. They said the mirror was damaged from the wreck and that they couldn't warranty the mirror because of this. Carmax had indeed sold me a wrecked car-- after advertising and submitting a certificate that the car had never been wrecked "to their knowledge." So they'll steal money from your trade-in because they SAY your trade-in has been wrecked, but they won't divulge to you the car they're selling you has been wrecked. Nor that the mirror is broken. Nor that the tires are bald (more on that later)*. I call CarMax and after multiple transfers they tell me to bring it in so they can fix the mirror. They gave me a loaner that smelled of cigarettes and a wet mop. 10 days later, TEN DAYS, they call to tell me my car is ready. I pick it up. Fast forward three months later and the mirror falls off again. In the same spot. The exact same spot. This time I say f it and take it to the dealer to pay out of pocket. The dealer says the mirror had been GLUED ON. Carmax actually put my life in danger by gluing on a driver's side view mirror. Now, the tires. Fast forward eight months later after purchasing the car and putting only 2,000 miles on it, I take it to be serviced and inspected. I'm told they won't pass my vehicle because the tires are bald. I paid $1200 out of pocket for new tires so I could pass inspection. Needless to say, we're filing a class action. Not only did they put my life in danger with the side view mirror, they sold me a car with dangerously bald tires. $490 for the mirror. $1200 for the tires. $4000 less for my trade in. Is this how you feel about your customers? You'd kill them to make a buck? Shame on you. Shame. On. You. read more

I think the CarMax experience is excellent. The Plano and Irving locations operated flawlessly for me. Professional staff. I already knew the financing rates (You don't have to finance through CarMax). If you have good credit good rates will be your reward. My trade-in value was very reasonable considering the age. Before you buy, go to Consumer Reports. Do your homework upfront. Don't buy a vehicle from snow states. Buy a car with one owner. Consumer Reports used car section doesn't lie. I prefer appointments when getting my vehicle serviced. I scheduled appointments with my former service advisor at David McDavid Acura. You don't buy a warranty. Everything is on the computer screen for you to review with your sales rep.. My financee' purchased her 2013 Toyota at the Grapevine location and didn't have a negative experience. At Plano, ask for Tony. At the Irving location, ask for Jake Murray. Jake (Irving) sold my car (I didn't want to wait for a transfer). He was a personable, pleasant, professional guy. Thanks CarMax. The way car buying should be. read more

Typically shady used car dealership, albeit with a bigger budget and better branding. Tried to buy a car for the first time. Found vehicle in Austin, placed hold and requested transfer. 4 phone calls, numerous texts later I was told the Austin location denied the transfer. I guess the concept of Hold doesn't really apply. A complete waste of time. read more

I had a great experience with Henry J. I have bought many used cars and felt I got a good priced used car which they will back up and did a thorough evaluation of. Enforce selling. I've been telling all my friends, "I'm sold on buying from Car Max!" read more

On 1/20/20 I visited the Carmax 3100 Spur 482 Irving, TX 75062 for the purpose of a possible sell of my vehicle and purchase of another. Even if I would decide to keep the one I had...I had well enough to buy another. This location is cold and customer service is not there ...it's ran like a I Love Lucy factory episode. I will say the guy that took the information for the appraisal was pleasant. When it came to selling part I was horrified at how I was treated. When the front counter where looking for "available salespeople" right in front of me the Manager Maurice looked me and told the guy no I'm busy to tell someone else. Then the guy went to the salesperson Ana and he did the same thing but after their decision he came over in disgust. He had THE WORST ATTITUDE! NO CUSTOMER! Upon me asking questions he answered me really matter of fact. I asked for the Manager Maurice to come over. I asked questions and he looked at the salesman Ana for clarification and didn't seem to have clear answers. By the end of the conversation I was pissed. Ana told me to go somewhere flat out. I had my 15 yrs old son seating there and he was in awe. I walked to the back counter to ask for the corporate number and Maurice was at the counter having a fun joyful conversation across us to one of the workers. Finally he asked why I needed the corporate number and I told him to report the horrible experience with him and Ana. Maurice stated that the complaint would only come back to him and that I was wasting my time. Thanks Carmax! I will never visit any of you locations ever again. I will turn everyone I know not to do any business with Carmax! read more

Excellent service and follow up! They work hard for you! Team is well trained at the Irving Location! Ashly Bennet was terrific! This is my third experience at Carmax! I'm a fan! No haggling! Spotless vehicles! Like new! You'd be crazy to buy a new car these days with the car history available! read more

Mark Crenshaw is a super star! After trying, and trying and trying to get financed I called Car Max to try ONE LAST time to get approved. Mark answered the phone and was very polite and professional. Turned out, I got financed! I recommend Car Max and specifically Mark Crenshaw at the Irving location if you have issues getting financed and need a reliable car! read more

i have been with car max for about 3 years now. i wasnt very happy with the service. i bring in the SAME VEHICLE FOR THE SAME PROBLEM. they stated this car was ready i went to pick it up that same day i get there they had trouble finding they key once found we went to see the car witch was not ready. i live about 30 min from this place i wasted my time coming to this place when they could've called before i came in. i was also being charge with the car getting diagnosed when the warranty covers that diagnosis if the part is covered as well. BUSINESS PEOPLE ALSO NOT VERY KIND. MUMBLES IN THE BACKGROUND ABOUT MY RACE. read more

These lazy, sorry jerks wouldn't help my 18 year old granddaughter who bought her new car there 7 weeks ago when she ran out of gas on their lot. Service dept told her "no, she didn't buy the extended warranty" and the sales manager I just spoke with said they didn't have a gas can. LYING, LAZY, USELESS. I will never go to a Car Max and will tell everyone I know to steer clear. read more

The Sales and Service people are outstanding; However, the overall experience was a mess! This is the 3rd auto I have bought, but the first one at Irving location. Ask for Shawn from Sales, he is amazing, thorough and informative. Hopefully you will not have to deal with Service, but if you do ask for Salim. My frustration is the lack of attention to details. The oil light came on as I drove it home so I brought it in the following Monday. It ended up having too much oil. Two days later I pressed the seat warmer button and it got stuck in the "on" position. Then I noticed the lining in the trunk was falling down. All issues were perfectly addressed but one can't help to wonder what their inspection process consist of... Then I noticed my trade in was not completely paid off and when I called, I was informed that they (CarMax) miss quoted the former warrantee that was purchased on the trade in from their Plano location. The interesting part is that they admit it's their mistake but want me to pay the difference. I've left a message for the general manager (Sam) it's need 8 days and counting. Be sure to to inspect every button and every inch of the car before you purchase and double check their math and you should be fine. Best of luck! read more

This was my first time in at any Carmax, and I really appreciated their business model of being trustworthy and giving consumers reliable products. Despite an overall good experience, it took a very long time to see what we wanted and test drive a car. In the end, we had to leave before we felt like we'd finished because we got too hungry. I'd definitely go back to learn more about the cars and just explain that we needed to keep it moving; I'm sure they would accommodate that request. read more

Ken Smith was great to work with! Once I decided on the vehicle I wanted, the process was simple and quick. Ken went out of his way to come in on his day to help me out! Thanks Ken! read more

Great experience overall. Purchased two years ago. Staff was very friendly and helpful. Never once did I feel pressured into buying. Highly highly highly recommend having your own credit established aswell as your own financing through whatever bank you use. Santander Consumer will put the ham on you if you have no credit. read more

I purchased 4 vehicles with CarMax a few years ago. All of them have extended warranties. Do NOT let CarMax fool you into buying their warranties thru a 3rd party vendor. They have no issues with taking your money, but at the first sign of car trouble they will refuse to pay a dime. I have a mechanical failure with the caliber that is supposed to regulate the wear of the break pad and they refuse to cover it. This is not normal wear and tear folks! Thanks to CarMax I am now out about $850 to fix this problem on my own. If you're smart, you will never do business with this shady company. read more

Reserved a car to test drive. No response for a week. Wanted to pay in cash. Calls today tell me that the car had been sold to someone else after I had reached out multiple times. read more

Everyone that I felt with was top notch and professional. I would definitely go back to them in the future.

Disappointed in this CarMax location. They have a mask policy that was not enforced. A number of associates had masks down with mouth and nose or just nose uncovered, and others pulled their mask completely down to talk. I appreciate that individuals can make up their own mind on masking, so I'm passing this along in case you are a customer who is partly deciding on which car dealership to visit based on their mask policy. read more

Do not buy a car from this place. They are a crooked company. I went in to buy a car. The price when I first went in was $23,998. They put the car on hold for me while I went to get my own financing. When I went back to purchase the vehicle two days later the price was now $25,998. The Manager said that the price had been raised because it was now tax refund season and people were now going to have more money at their disposal. When I asked if they were going to honor the first price, the Manager said no, because that was management's new price and he could not do anything about it. CarMax was just playing with numbers and not the true value of the car, just to make a higher profit. read more

My experience was positive from beginning to end. I started out by finding my ideal F150 on their app. Once I located it I was able to transfer it to the closest store to me. My salesperson, Ame, was in contact with me from the morning until I arrived in the evening. Since I told him that my schedule was really tight and he even transferred my vehicle himself and made sure it was there when I arrived. He wasn't pushy like a lot of car salesmen are. He made my wife and I feel very comfortable. I'm glad I bought my new truck here. read more

Great experience! Better than ANY car buying experience than I have ever had before. EVERYONE at CarMax was so pleasant to work with and I am extremely pleased with my vehicle. read more

Since I bought my 2010 mustang in March I've been extremely pleased with everyone I've met. I had to drop the car off several times for minor service issues. Andrea and Mateo are awesome and are great at follow up. The issues were finally resolved. I would recommend anyone o know is on the market for a car to visit this location. Keep up the great work! read more

I had previously never been to a CarMax before, but will end up getting an appraisal and buying my future cars here. The specific reason is because of Jermar. He guided me through the whole process and answered all of my questions with a refreshing level of expertise. He is literally the type of person you hope to get when buying and selling a car at a lot. I will go out of my way to come back to this location, and it's all because of Jermar's excellence. Truly a first class guy. read more

Fantastic easy breezy experience with CarMax! I can't believe out of all cars I've purchased I've never purchased through CarMax before. It was completely hassle free and no negotiating. Thank you to Debbie Smith from CarMax in Irving TX! read more

This Car Max totally low balled us on a buy offer for our vehicle -- their offer was way out of line w/the valuations indicated by both Edmunds and Kelly Blue Book, and 2.5x less than a dealer gave us for it 3 days later. read more

The worst experience ever in my life... I take my car in on Monday 6/4 to get the air compressor fixed on my fusion..a job they say takes 8 hours to fix, it's Friday 6/8 and still no car, and there's no telling when I'll get it back...if you have an extended warranty like I do expect to be without you're car for weeks even over the simplest fix... never again read more

Terrible experience. I will never go back to another CarMax to purchase or look for a car. The prices for a USED car or truck are ridiculously high. It is a used car, people, with high mileage, not a brand-spanking new vehicle! The in-house financing sucks and you do not find out about the sneaky interest rates until you have spent 3 hours at the dealership. Nothing against our sales rep, Mo. He was very patient and understanding with us but there is just something dirty about the whole CarMax deal. Stay away. read more

Best experience in selling a car! In & out with offer and check (fair blue book value) in less than an hour!!! Highly recommend!!

We had a good experience here. Joe, our sales person, made the process simple and pain free. We only test drive one car and bought. Our only issue was it took 2 hours to close.... read more