Highly recommend if you are looking to purchase a car in great condition. I searched online for a few cars before going in just to see what they had. A few cars caught my attention as I was in need of a car asap. About 15 minutes after searching online a guy named Skip(can't forget the name) called me to help find the right car for me. I told him everything that I wanted in the car (touch screen, sunroof, Bluetooth, etc) and we scheduled an appointment for a few days later. When I got there the receptionist was very nice and sent me right over to Skip who was just finishing up with a client. Skip was by far like no car salesman I've ever met. Such a great guy and very relatable. You hear these stories about car salesman being pushy, well he was completely opposite. The car that I chose while on the phone was ready for me to test drive right away. It was like I had known him in a life before as we talked about everything from music to family to business. As a Bay Area commuter it was very important for me to find a car that was comfortable and good on gas. It's safe to say that I am super happy with my Nissan Altima. If you looking for a car ask for Skip I promise he won't steer you wrong. read more

I am beyond happy with my experience with CarMax. Troy was my salesman. He was responsive, knowledgeable, not pushy, explained everything to me in detail at an easy pace, and was very patient. I got the car I always wanted and it could not have been smoother. Gush was my service guy and I adored him. Just as nice, friendly and easy going as Troy. They both went above and beyond for me, and exceeded my expectations. I asked for a couple little cosmetic things to be done on my car and they did them, no problem. They were small, but made all the difference to me. Troy kept his promises to me, and Gush did what he said he would. I can't ask for more than that. I am so pleased and so happy. I will never buy another car from anywhere else. A huge thank you, and shout out, to Troy and Gush for making my car buying experience perfect. read more

I took a Lyft to Carmax from my home in Oakland. I carried proof of income, the online loan approval letter I completed on the Carmax website, photocopies of my home's sale contract. When I arrived Carmax employees stated I didn't have an appointment. Despite brining income verification and the sale contract for my home, it wasn't good enough so I had to re-do the credit application. The terms were 72 months at a payment of over $700/month. 30 minutes later, I was no longer qualified. I'm female, African-American and disabled. The two salesmen smiled and giggled about my travel plans and wished me the best. Later that same day, I was approved and drove out of another dealership in my hometown of Oakland, CA in a Certified Crosstrek the same make and model I wanted to buy from Carmax. I only have to pay $385/month through the Subaru Oakland dealership. I was overjoyed. I do not recommend this dealer. I had over six figures cash from the proceeds of the sale of my house and Carmax still denied me a car loan. The Lyft driver who drove me home from Carmax told me, never tell a dealership you have cash because they'll refuse to work with you. I wish I spoke to the Lyft driver before going to Carmax, Pleasanton, CA it would have saved me time. read more

Strange experience with this group I requested a transfer of a vehicle to the Pleasanton location After confirmation of it's delivery I received a call from the sales associate advising that the car wasn't ready for viewing and it would take a few more days to inspect detail and smog ( again)?, Then more calls and more delays that last stating the car needed to be painted due to small chips in the front and I would be kept in the loop about the progress....Well 3 weeks later I haven 't heard a thing from them and needless to say I purchased from someone else..........Strange. read more

This business is complete BS. Being dicked around for days. Being told that we need everything. Bring. It in and they still can't help. They are not willing to work with people. This place needs to close. It should not take two weeks to try to buy a car. They wasted my time. Never ever going there again. And if I could give no stars I would. Do not come here. read more

Just a great experience overall. I liked the 'no haggle' pricing, as I didn't leave feeling like I paid too much. The CarMax site was easy to use, had a link to the Car Fax report, and even allow you to request that a vehicle be transferred to the location closest to you. I submitted a transfer request and Sheena call me soon after to help with the transfer. She even call the other dealer to ask them a question for me! I received an email with contact information and another to let me when the car shipped. And the email had a link back to the original page where I found the car. Everyone I worked with was very nice and seemed very happy that I was getting a car I like. Arthur, the sales consultant I worked with, was great! I recommend the Pleasanton CarMax to anyone looking to purchase a vehicle read more

Had a GREAT experience selling my car here. Louis and Alexandra were AMAZING! They got their operations down! Such a streamlined and convenient way to sell used cars. It took less than two hours in and out on a weekend. Not bad ~ read more

Where do I start. I go to the lot Monday (President's Day) which was a busy car buying day. I go to front desk and ask if someone can help me, the answer was no that I could help myself. Feel free to go out to the lot and look at cars myself. Can someone point me in the right direction of the car that I'm interested in (as I have been researching and found the top few cars I wanted to look at), the answer was no they don't do that. You go pick a car and then we can talk. Oh ok - I guess I will do it myself. I then ask if I can sit with someone and talk about a preapproval maybe as i know what I want to spend and want to ensure that I'm going to be able to purchase a vehicle today. Nope - we don't do that. You pick a car and we will approve you for that specific car. Ok great - here I go. I walk the lot for 40 minutes or so, find my car, go back in and take a seat. While waiting 20 minutes and nobody coming to talk to us (three of their sales team just sitting around, one literally with his legs up on a chair scrolling facebook) we go to the front again and ask if someone can help us. We are told no do you have an appointment? Well no sir we don't we weren't told it was required, you don't accept walk ins? We are busy you can go home and make an appointment and then someone can help you. Ok so can I make an appointment now rather than driving an hour home and making an appointment over the phone - NOPE. As a last ditch effort I tell him I have cash, I'm buying a car today, you have the one I want are you telling me I cannot buy a car from you today? He then copped an attitude and laughed as we walked out the door. We drive over to Mercedes Benz of Pleasanton and after a lengthy pleasant experience I drove off with a brand new vehicle, excellent warranty, excellent service where the salesman spent a GREAT deal of time with me and patience taking all around the lot, working with financing to get me the best rate and really went to bat for me as a client. I could elaborate more but you get the gist. read more

2.5 hours total time to drive away in the perfect car for my 16 year old daughter.. zero pressure. We took 4 test drives and the salesperson acted like he was in no hurry at all. Finance was 20 minutes tops. Spent exactly what we wanted to spend and got the exact car we wanted. It was GREAT. We got a 3.1 interest rate by using their "3 days Free" program and financing with our bank the next day. Otherwise their interest rates are too high. Overall fabulous experience. We will buy all our cars there. read more

Easiest car selling experience I've ever had. Alfred and Mia were fantastic. I was in and out of the facility within 90 minutes and with a check in hand. This site is conveniently located off of 580 and it is clean, comfortable, and has nice amenities to entertain you while you have a short wait. Loved it! read more

What a horrible experience. I place a hold for a vehicle that was in Las Vegas. I called the Pleasanton branch and was "helped" by Reggie. Reggie told the transfer was complete. I waited 6 days for my confirmation only to find out that Reggie did not transfer the vehicle but removed the hold so another customer bought the vehicle. Reggie never called to let me know anything. I spoke to 2 other associates and then finally Lilly the manager. All they offered was to find me another vehicle and pay a transfer fee. If you know the process of buying a used car, this topped the frustration level. Reggie and Lilly were both nonchalant about the screwup and it just vacate a waste of time to speak to them. We held another vehicle but when we went to inspect the car, it had tons of scratches that the photos hide and the car smelled of animals and smoke. Just an upscale trashy used car lot. Stay away!!!! read more

Got a decent price selling my car here. I could have got more on Craigslist, but this was way easier. It took less than an hour to get the car appraised, fill out paperwork and leave with a check. read more

Nothing but a Hassle, sales consultant and business office staff dont communicate, so Im left having to take car back home to get more paperwork. The Business office attitude was frustrating, and when I asked about sales consultamt I worked with last week He was supposedly transferred. I wouldnt recommend this branch at all. read more

Not happy. They say that they pay more than a dealer trade in but less than private party. I just wasted 2 hours coming out here to be offered the lowest KBB rate on a high quality and very desirable car (newer audi in great shape). Their price was lower than the audi dealer and not interested in even matching. What a waste. read more

So I made an appointment to get my car appraised. Turns out the appointment system is phoney. They give out appointments knowing they're over booked just to make sure you're coming in. I was stupid enough to wait around for 45 minutes then I left. 15 minutes later I get a call asking if I'm still around. He didn't sound surprised I left since this probably happens all the time. read more

This store is frustrating. They want top dollar for their vehicles but are unwilling to pay a fair price for trade ins. In our first experience with Pleasanton their vehicle on the lot was $3k over blue book. When I asked about the overage I was told they don't use blue book. Well that's too bad because my bank does. For this same transaction they low balled us on a trade in by $3k below blue book. We literally walked out. That was two years ago. We did end up going to the Fremont car max and had a great experience. Well we were looking for another car this year and thought we would give Pleasanton another shot. Bad mistake. They once again low balled us on a trade in by $4k this time. The same vehicle we wanted to trade in was on the lot for $6k over what they offered us. Those are some pretty good markups if you're in the mood to get ripped off. Save yourself some time and go somewhere else, anywhere else for a fair deal. read more

i wouldn't buy anything from carmax. Their pricing is HIGH compare to identicl car at other dealership. THis no HAGGLE pricing is bogus... I sold them my 2016 Nissan frontier PRO-4X for $26k w/only 2,600 miles on the clock.and now see my old truck asking $31k ($6k profit) I bought this truck new and paid $26500 plus taxes and fees from Nissan dealership here in the bay area. I went through online quote using TRUE CAR. Do yourself a favor if you are in market for this truck ...try getting a online quote before buying @ carmax. read more

I found a car I was interested in at the Reno store. CarMax shipped it to Pleasanton for free. I set up a test drive and appraisal of my car with Stacy. When I got there the car had been inspected and cleaned. Was a little disappointed Stacy didn't know more about this specific car since she knew I was coming to look at it, but otherwise she was very easy to work with. I had run my own Carfax report so I knew theirs was accurate, and researched the car so I knew the price was fair. As President Regan said: TRUST BUT VERIFY. So I did. A manager gave me a more than fair appraisal for my car and we sealed the deal. No pressure throughout the entire process. Now I've got a great new to me car at a great price. Even my skeptical friend that doesn't like anything was impressed with the process. I Will definitely recommend CarMax to everyone. read more

Having dealt with two other car dealers this weekend, I was absolutely blown away with CarMax, especially with the rep I worked with Skip. This is not a dealership, CarMax is a well run business! A business with great customer service, professional staff and no sales pressure. I will be coming back for all future car needs. From the beginning, the experience was fantastic. I scheduled an appointment online, Skip, a sales rep called me to confirm I was in the system. I arrived early, Skip meets me and let's me know he's with another client, and will be done in 15 minutes. He was done in 5 minutes, no waiting games. Skip was very polite, jovial and a consummate professional. I'm sure all of their reps are quality, but Skip went above and beyond at every step of the process. The appraisal process was quick, the appraisal tech explained everything she was inspecting and gave me tips on what to look for If I was ever inspecting myself. After the inspection, we go back inside and and they make a fantastic offer on my car. No pressure to trade instead. They have won my business and I will be back for any automotive business transactions (buying or selling) where I want to work with with exceedingly pleasant professionals who are respectful and fun. read more

I went to the Pleasanton CarMax today with my 2 sons. We walked the entire lot looking at cars and when we went inside to ask to drive one-it was on hold, therefore we weren't allowed to drive it...or 5 or 6 others that we were interested in. Finally we found one that was available to test drive. When we came back, we requested to put the car on hold and made an appointment to return tomorrow to purchase. We left, had lunch and secured financing through our credit union. My son was really excited to get his car so we decided to call and see if we could go back and pick the car up tonight. They said yes and that they'd start processing the paperwork while we drove back. When we got there, we were told that they had just sold the car to someone who was flying in from Georgia to pick it up. WTF?! We weren't allowed to even drive several cars earlier in the day because they were supposedly on hold, but they could sell the car that we had put on hold a few hours earlier? This place is super shady-stay away unless you just want whatever car they want to sell you-not a car that you actually want. read more

Mark is AMAZING!!! His customer service is outstanding and he goes above of beyond naturally! I would recommend coming to this Carmax specifically for any service to your car. My experience from the phone to book the appointment to my in store experience was ABSOLUTELY FANTASTIC!! If you want to be taken care of with the BEST customer service around, please come see Mark!!!! read more

I got poor treatment and burned by CARMAX in Pleasanton. I PAID to have a car brought here from Nevada. When I went to buy the car I drove it for about 1 block and it made a thumping noise . . . when I was told that it was checked by mechanic. They offered me a "deal" at 12%. I left and then was given ONE hold on the car . . . supposedly it was no trivial flap making the thump . . . ah, and I am suppose to buy the thing? Instead I purchased a NEW 2016 at a diff Chevy dealer with 2.99% interest for the nearly same price as the iffy CAXMAX USED car. BUYER BEWARE of CARMAX. I PAID $399 and got a used car with a thumping noise and a big inconvenience . . . . What did I get from CARMAX = contempt and maltreatment and a $399 rip off. BUYER BEWARE OF CARMAX!!!!!!!!!!!!! Thieves. read more

I went here yesterday to get my car appraised. Had my appointment at 7:15. They didn't even look at my car until 8pm. Finally got my appraisal around 8:30. This is the second time. First time I left after waiting a hour after my appointment. Every slow and not too efficient. They offered 5,500 for my car. This is the biggest rip off I have come across. I have been car shopping for a while now, and have been offered $9000 on a trade in. With a range around 7500-9000. What kind of an offer is 5,500? The kelly blue book value of my car is 8500. I advise not to sell your car here. You are better off selling it yourself or taking it to another retailer such as Toyota of Marin. They buy cars and they actually provide reasonable offers. read more

I wasted two and half hours out of my day to drive to your store in the attempt to sell my Acura TSX. Unfortunately, what I did not realize is that any car over 100,000 miles will go directly wholesale, which means CarMax doesn't make any money. You offered $4000 for my car and told me that there was a slight humming sound which "could mean" eventual transmissions problems. That humming noise is non existent, but I believe was the justification to give me a low ball offer. CarMax should have been honest and told me that the factor for low balling me was my mileage...not a fake problem. I walked away and immediately used Autotrader where I sold my car to a participating dealer for $7,000. I would never use Car Max again. USE AUTOTRADER, NOT CARMAX. read more

CarMax changed my views on buying a used car from a dealer. The entire experience from purchasing to some follow-on warranty work has been carried out in a very professional manner. I also believe the no haggle price was on par with what I would have paid from a private party as well. AND I got a warranty! I'll buy all my cars from these folks moving forward... read more

This review is regarding selling your car. I drove there on Wednesday to get a quote for my leased 2014 Honda Pilot XLE with 26,800 miles. The process went pretty smooth & they gave me a written quote good for 7 days. However, their quote was for $24K. 2 local Honda dealerships quoted me 26K. So I drove directly from Pleasanton CarMax to a Bay Area Honda dealership & sold (not traded) my Pilot for $26K (several thousand more than my lease payoff amount). You might want to get a quote from CarMax, but also compare it to your car's brand dealerships. read more

So, I am usually pretty reluctant to leave crappy reviews, but my experience here was so poor, I gave them so many opportunities to make it right, that I hope this serves as a cautionary tale at least to others considering using CarMax for auto appraisal. I had read the other reviews about how folks didn't get offered as much as they'd hoped, so I was already unsure whether the trip would be worth the effort. I called them on Saturday to make an appointment for the following day. The lady who answered was SO nice and helpful and said she'd be happy to help, and that she was available from 3-7 but that she could find someone else to help me if I wanted to come in earlier. I said 3 would be fine, to which she responded "that's perfect!" and confirmed my contact phone number. I thanked her and hung up. The next day, I drag my husband on the thirty minute drive to arrive right on time. The facility is large and clean - super corporate. There is a list of appointments on the screen behind the greeter, and I don't see my name on there. Sure enough, he confirmed my name wasn't listed. I described the above conversation the day before, and he said there was no one whose shift started at 3. I confirmed with him that I did indeed call the correct facility, and I gave him my phone number that I'd confirmed with the agent (I later learned that there is no lookup option, so even if I do have an appointment scheduled for a different day, no one will ever know). Don't worry, he assures me, there are "a few" people ahead of us, but to take a seat and someone would be with us shortly. He did not give any indication of the number of people in the queue, whether we'd be treated as an appointment or a walk-in, or expected wait time. An hour goes by, and no one so much as acknowledges that we're still waiting. Meanwhile, I post my car on craigslist on my phone. I finally go back to the greeter to see how much longer we should expect to wait. I re-explain what has happened, and he says there are seven people ahead of us (again, this number is AFTER we've been waiting over an hour), and he doesn't know how much longer it will be, but that his computer shows the longest wait to be an hour and a half. I resignedly say we will wait another half hour. During this time, I get a response to my craigslist posting to sell my car privately. We end up waiting another 45 minutes, so, almost two hours after arriving, we told them we were giving up. Only then did he apologize. Look, I can understand them assuming that we made a mistake on the day of the appointment (or even think we were outright making it up!), but the fact remains that we had an abysmal customer service experience that they could have salvaged at several points. We drove over half an hour each way to wait almost two hours for an appointment we had reason to believe was set. What a waste of a precious weekend day. When I called back the next day to see if there was any way to figure out what happened, the fellow over the phone sort of dismissively said "yeah, even appointments will wait two hours on the weekends because we're so busy, and we have the whole bay area to serve, so can you blame us?" He also encouraged me to come during the week although I had already made it clear to him that was not an option for me. Unacceptable. If you cannot honor appointments within a reasonable amount of time (i.e.within 30 minutes), DO NOT ACCEPT THEM. Once someone has arrived, be honest realistic about potential wait time or delays. If someone is waiting a long time without help, acknowledge them. Had we arrived and learned that we would have a potential wait time of even one hour, I believe it was incumbent on them to have disclosed that to us so we could have made a decision to wait, reschedule, go to the outlet malls across the street, or leave. So, TL;DR, I won't be back, but if you are still considering giving them your business: 1. They admit without apologies that their wait time on the weekends can be two hours, even if you have an appointment. If you have any flexibility in this realm, avoid weekends. 2. When you call to make an appointment, make sure you confirm the date, time, and name of the person(s) with whom you're meeting and speaking. 3. Ask for an estimated wait time when you arrive. 4. Try the local dealership (not necessarily the one you're buying from); I ended up getting a great offer from them, they were a short drive away, and I was in and out in twenty minutes. read more

This review is long overdue! I bought my car from CarMax at the beginning of October. My car was totaled in September, so this wasn't intended to be a fun car shopping experience. However, from the moment I met Skip, he made it fun. He has a silly sense of humor, is so personable, and genuinely wants to help you find the right car! I had been car shopping for almost a month and found CarMax's price to be competitive. Although, I had a better offer for the same car at a different dealership I still chose to go with CarMax because of Skip's great customer service. The entire process was painless and every CarMax associate I encountered was friendly and helpful. A great experience overall! read more

I had a really good experience at this CarMax. I didn't know what to expect, but all the employees were very friendly and made me feel really comfortable, especially Skip, who worked with me to trade in my car. Skip really helped me find the right car for me, which I am very happy with! And then he went out of his way to help me when I realized I'd left some personal belongings in the car I'd sold to them! All in all, it felt like the team here was trying to help me, not just sell to me. read more

Did an online inquiry to see if my car was a good fit for their buying process. I was told they were interested, Brandon called me. We talked about the car in length and the process. He gave me a fair quote after doing some typing on the computer over the phone said to come down and we can start the process, I stressed I didn't want to make the drive to be mislead, he said I understand and promised the price. Great, I drove just under an hour to meet him. The second we arrive he starts picking apart the car and saying things like, "oh you upgraded the exhaust on your muscle car, oh that's gonna lower the value." Mind you he knew I did based on our convo before I drove there. "Oh you added speakers and an amp, that's gonna lower the value of your car" We knew right then we wasted our time. After MANY times telling me this and that lowered the value of my 2015 car with 25k miles on it we said get to the point, and he offered much lower than he said that it had a door ding repaired and it wasn't a clean title and that's why it was thousands lower than we agreed on. I got up walked out. I think the concept is great, but they really need to educate and coach their young staff that are interfacing with the public. Very frustrating and 2 hours lost as well as gas wasted on our two cars to go there. read more

Has Vending machines for EPIC SNACCS also staff is nice and big selection of cars also has a kids play area and car prices are reasonable

I had gone to another dealership and test drove a vehicle. I decided to purchase it. After being there for well over an hour filling out paperwork, another couple came in and said they wanted the vehicle.... AND THEY SOLD IT TO THEM!!!! I couldn't believe it. I called CarMax and explained what happened. They had a similar vehicle and pulled it off the lot for me to buy. They waited for me to make my long drive and had everything ready for me when I got there. They were very friendly and professional and went above and beyond to help me. I would use them again read more

No stars,put a vette on hold on a Tuesday, came in on Wednesday, my sales guy was nowhere to be found and so was the vette I put on hold,apparently thier hold policy doesn't apply for someone who's coming in the next day, lost a customer for life and I'm telling everyone I know to not a car from these liars read more

Sold my old car, and bought my 2016 Honda Oddessy from Carmax. I was offered a very fair price and the process was so easy. Then, we worked with a new great sales associate, Allie, who was professional, kind, and followed through on EVERY QUESTION we had. Super happy with how everything went. Thanks, Carmax!! read more

CarMax - Our new car :) - Used Car Dealers Near Me - Pleasanton, California

I actually purchased my car from CarMax in the San Jose location. However, after the third day of my purchase, to my dismay I woke up to discover that my new car wouldn't start due to a dead battery. After losing time from work, having to wait for emergency roadside service to give me a jump, I went to CarMax in Pleasanton because it's closer to my house. Upon arrival, I told the Stephanie in the "Service" dept. what had happened and she barely looked at me, and simply said while she understands the urgency of my situation, she can put me in a loaner car until approximately MARCH 2nd or 5th (approximately 2 weeks out)! THAT IS COMPLETELY UNACCEPTABLE for a customer who has only had their car for 3 days! She said that's the best that she could offer me so I told her no, that would not work for me and I walked out. When I reached the parking lot, there was a CarMax service technician working on a car next to mine so I explained the situation to him and he was EXTREMELY HELPFUL and offered to take care of my car right away after first seeking approval from the Service manager - Mark. He went to discuss it with his manager and immediately returned to me and assured me that they'd handle my car as soon as they possibly could. I was EXCEEDINGLY GRATEFUL for him to simply show that he cared and would at least try to accommodate me as a new customer. When I returned back inside to wait for my car, Stephanie intruded into my conversation with Mark - the service manager repeatedly yelling what she'd initially told me, WHICH WAS UNACCEPTABLE! She has absolutely NO PROFESSIONALISM and no idea what the word "SERVICE" means. She needs to be removed from that position immediately if CarMax doesn't want to run away their customers, because they came super close to losing one that day due to Stephanie's rudeness! The crazy part is that when I walked down the hall, I'd ran into the Sales guy that I'd initially worked with and told him about my horrific experience with her and he IMMEDIATELY knew who I was speaking of, because at that point, I didn't know her name. He mentioned that she'd had several complaints in the past and told me that I wasn't the only one she'd reacted to in such a way. She is HORRIBLE! I hope someone looks into this matter and does something to rectify the situation. I was very satisfied that the Service manager had me out within an hour, but the entire experience of dealing with her left a very sour taste in my mouth. read more

We were recommend to use CarMax from friends and work with Skip. He made the buying process totally customer centered. Skip made it a point to walk us through each step with patience and a willingness to answer any and all questions. We really appreciated that he was very conscious of our budget as well. If you're worried about the pushy car salesmen, have no fear when you're working with Skip. We wish we could buy cars more often to hang out with him. read more

I have not purchased a car for about 15 years and I was dreading the experience. Then a friend turned me on to CarMax. What an awesome experience. I found the car I wanted and they transferred it to a local location for free. I got a lot of the details done quickly over the phone, test drove the car, answered a few questions, signed some docs and I was on my way with my new car. You even get to celebrate my purchase with a photo of you and you car with a giant bow on it. My salesman Skip was the best. He was professional and fun. He played us some music from a CD while we did the test drive - nice touch. My Mom really enjoyed it - so he let us keep the CD. I would highly recommend CarMax as a place to both sell and buy a vehicle. I won't go anywhere else. The place is also very clean and the staff is super friendly. You can see all the other customers there smiling - so you know everyone is having a great experience. Need a car or want to sell your car? Call CarMax and ask for Skip. Tracy S. read more

Took our 2014 car here to sell and it was super easy. The sales person was very friendly, helped us as soon as we walked in. The total process took an hour and a half. Walked out with a check and very stress free! read more

CLOSED without warning! Made appt and immediately drive an hour to find them CLOSED due to air quality. Why the hell making appointments, then? Website said "closing early" but not when -- if they could post that info, why not time? They asked for my email -- why not tell me they were closing? Phone "out of service.". What the hell? Clearly they don't care about customers. They owe me for my time, gas, and aggravation. Screw this office. Will go elsewhere. read more

Back in 2015 or '16 I foolishly sold my white 2009 Nissan Versa Hatchback to Carmax. At first I was marginally happy with the sale- I knew I was being lowballed in price but I had to sell it quickly and it was convenient. They turned it around a few days later at auction. I only know this because I accidentally left my great grandmother's antique engagement ring inside one of the compartments. I cried Hard when I figured out where it was! I called several times about it, only to told it was sold the day before and they couldn't contact the new owners. I'm sure that actually one of the employees pocketed the ring when they looked over the car before it was sold. The car also had some problems so I was surprised they sold it so fast...probably without fixing those problems.... I'm on this page in 2020 because I miss that ring dearly and I'm looking for some clue about it. It's white gold with an alexandrite as the center stone. read more