I bought an extended warranty with my car which was $3k. I thought it would be great, got a problem with your car? Just drop off your car and get a rental, RIGHT? What they do not tell you is that it can take up to 3+ weeks to approve your rental. The first step is turning in your car to Carmax. Then it waits for up to 3 weeks before they'll even look at it because of their service and repair backlog. You cannot get a car rental until they diagnose your car and verify the warranty covers it. Thinking I would have better luck going through a dealership and paying a deductible I dropped it off at the dealership last Friday morning. Maxcare would not authorize the repair until they sent out an inspector to the dealership to verify the work that needed to be done. It is Thursday of the following week and I still don't have a car! This warranty is so misleading I think a class action lawsuit would be easy! read more

This experience was...heck IS an epic fail! I find it hilarious that I got the "review us" e-mail before I got my car. I literally bought the car, have no car and the 150 point inspection "task" has failed...let me explain... I took possession of my "new" Hyundai Azera on a Saturday and in two days I was returning the car to the dealership for repairs that should have been completed long before the car was put up for sale. Now, let me preface this with I've always wanted to own one of these cars so to find one in such "great" condition, at its' age, is almost unheard of...especially with under 40K miles on it. And this is why I chose to have the vehicle repaired as opposed to exercising my 5 day turn it in option. I shouldn't have to settle because a group of people cannot do their jobs. I got the car home from my "local" South Sacramento CarMax dealership and parked it in my CLEAN driveway. About 3 hours later my wife suggested we go to Costco to make use of our new very large trunk! As I backed out of the driveway I noticed two wet stains. I simply chalked it up to A/C condensation considering it was well over 100 degrees. However, once we got home from Costco I noticed one of the wet stains still there. Did I mention it was 100 degrees outside? The condensation stain had evaporated almost immediately after we left. The other stain...RED in color...glory hallelujah...I have TRANSMISSION fluid on my pristine driveway! Of course a quick call to CarMax revealed two things...one, the service dept. is closed on the weekends so, number two, had to take time off work to take it in on that Monday. Oh, by the way, on the way back, discovered not a single button on the steering column worked. Not the volume up/down, the Cruise Control nor the Hands Free Bluetooth phone stuff. I deserve the blame here for not testing even ONE of those buttons when test driving the vehicle. However, in my defense, I had my handicapped son with us and considering it was 100 degrees plus outside I wanted to see how it drove and then be on our way. The interior was sooooo pristine that I didn't even think that those buttons might not work. We got to the Service Dept. and Barbara was FANTASTIC! She took what was a VERY stressful situation and at least made it bearable. I can't say the same about the rest of the service dept. though...it looked like they were far more interested in their cell phones than in helping, what had to be 10, customers in their waiting area. Considering they are closed on the weekends you would think they would be hopping! Nope....only Barbara. And I'm glad for it because if I had gotten any of the other people I would have blown a gasket! What is with that by the way? WHY are Service Departments CLOSED on the two days that everyone else has off from work? EXPLAIN that to me!!!!! Not unique to CarMax either....SO bad for business if you ask me! Now, TWO days later I get a call from Barbara telling me that apparently a part, that was supposedly fixed prior to my purchasing the vehicle, was the WRONG part and, oh by the way, it was aftermarket! Apparently Hyundai is CLEAR that it must be a Hyundai part. Now, I do not bemoan CarMax for investigating a cheaper third party part but apparently, as Barbara stated, it was clear in the documentation that third party parts do not work. Oh, and something called a "Clock Spring" was the culprit behind my steering column issues. In typical fashion and as luck would have it, insert Murphy's law here, one of these parts supposedly is on back order and it will take TWO WEEKS before the car is ready! I've investigated and both parts, as far as I can tell, are available online. The same day I was told they wouldn't have them for 2 weeks. Shame that CarMax only sources, clearly, from one vendor...they might utilize ALL of the resources available...just saying. Let me take a step back...this car was originally at the Roseville, CA store and I had it transferred to the S. Sacramento location. All of these "repairs" and their 150 point inspection were done by Roseville. Now, if you were the GM of ANY CarMax location and you had cars being transferred from other locations, by a BUYER, there are a couple of things I would take as guaranteed. 1. That Buyer is probably 98% likely to BUY said vehicle and 2. I would make SURE that the 150 point inspection was re-done instead of taking another's "word" for it. Because....had they done that inspection I can guarantee they would have discovered the steering column issue and I HOPE they would have seen the Transmission fluid mess that was all over the under carriage. But that's just me. The saga continues...I bought the car at the end of July and it's now August 12th...5 days away from completion... At least they gave me a loaner so all is not TOTALLY lost. More review to come.... read more

I did a thing. I traded in my crap, undriveable SUV that I had towed to CarMax for a gorg 2017 Kia Sorento. Luckily I put it on hold yesterday on their web site because when I was walking up to it for my test drive some chick was getting into it! My sales guy Oscar did a great job letting them know it was mine before I had to say anything and get crazy!! I had already been approved for financing the day before (easy online application) and was contacted by my first sales guy Lynn. Both of them did a wonderful job assisting me, processing my old Pathfinder for a reasonable offer, and working through my deal. Oscar even let me drive home a few miles away so I could test my dog getting in and out of the tailgate! That was much appreciated since I especially needed it for my kids and my dogs. Athena did a wonderful job explaining all of the DMV paperwork and made signing the contract a breeze. She's quick and efficient with what needs to be signed, why, and scanned everything in perfectly. I was very pleased with my whole experience which took less than 2 hours beginning to end. I even brought my laptop and a lunch expecting to be there for HOURS! It took longer to wait for my insurance to add the car to my policy than anything else! This is the 4th car my family has purchased from this location, and there's a reason we keep going back! read more

CarMax - My new 2017 Kia Sorento!! - Used Car Dealers Near Me - Sacramento, California

Not typically into posting reviews, because I rather just not return to the location but I feel that you'll need to be aware of some of the staff here. Alexis, the Saleswoman assured me that she would take care of me and that I'm in good hands, that wasn't true. She gave me her personal number so it was my assumption that it was ok to call, she informed me she's off busy and I informed her that I'm busy as well and I'm needing a vehicle. Are you going to help me or not? Of course she didn't and haven't heard back from her ever since. We're not friends I have your number because I'm needing a car from CarMax in Sacramento! I informed her of my situation ahead of time ran my credit anyhow I know to stay away from places such as CarMax. read more

I went to CarMax today expecting a simpler, faster car buying experience and was disappointed to run into the same song and dance every car dealer puts you through. Even with the no haggle pricing it took over 3 hours to get in and out, including a 45-minute wait just to sign the documents. Ridiculous. Don't believe the marketing BS. It's just more of the same. read more

I had a great experience with CarMax. I looked on line and found the car I wanted. I got pre-approved before hand. Sales rep called and talked to me and gave me 3 different prices I could pay. Went to Sacramento and test drove it and bought my car. It was so easy no hassle. read more

My experience with Carmax seemed to be nothing but great at first considering I thought I had a nice and caring salesmen who made it easier than ever to buy a car. Come to find out weeks later when my car veers me off the road because my allignment was completely off!! Putting my life and my brand new car at risk!! Upon requesting service records for my vehicle they said they didn't have anything to show me! Because my alignment was so off my tires wore unevenly creating even more danger for me on the road!! This breaks their non verbal agreement of selling safe cars! I'm so angry and completely dissatisfied with car max. I WILL NEVER PURCHASE A CAR FROM THEM AGAIN. read more

My old Ford Explorer finally died on me a couple days before New Years Eve of all times. So New Years Day I went to CarMax. I had an appointment for first thing in the morning and all the Acura MDX that I wanted to see were there from other locations in the area. I looked at five of them and chose the one I want. It had been a while since I last purchased a car but this whole process was great and painless. I did the financing through them too. I wish I could remember the sales person but she was nice and helpful even though she was relatively new. I would highly recommend CarMax. I will go back the next time I need another car. read more

Super well organized and well informed representatives. I'd recommend sell a car from this Carmax The representative explained everything and the they made the process smooth and easy to understand. read more

I got an estimate with full disclosure and then was given a value lower than the original estimate after waiting for a hour. I wished I had discovered their competitor named Swift before I agreed to the new number (because I felt bad my family had waited so long with me through the lunch hour). Swift's original estimate is 1,400 more than the Carmax original estimate and 1,900 more than what Carmax adjusted to. The overall process took two hours. If I did Swift, they would have given me more and kept me covid-19 safe. Social distancing practice was not kept at carmax. Too bad for these employees. read more

If I can give this place 0 STARS I WOULD do not go to this place go to any other carmax please save yourself from the incompetent sales consultants included the managers and business office. Most stressful car buying experience of my life. They all have the brain capacity of a goldfish. They are not professional and they move so slow not to mention the manager was more worried about the trash being thrown out rather than assisting his sales consultant and kept acting busy. This dealership looks like an ant colony with a lot of people moving but nothing is getting done. Total waste of time. read more

Have purchased two vehicles, one which I returned. First one had so many defects that were unaddressed by their "production team" prior to going up for sale that they eventually simply refused to continue working on it. The Sacramento South facility service manager was zero help, literally saying no when asked to replace a missing safety item on the vehicle that it was shipped with. This was no small item, it was the crash plate for the gas tank (which was completely exposed when I got the vehicle). Second vehicle, they fixed the folding motor for the mirror but used a different part or installed it incorrectly; it doesn't fold in as far as it should. They also replaced the nice factory headset for the AV system with a cheap knockoff. Also insisted at the time of delivery that I had to put insurance on the vehicle BEFORE being allowed to drive it off the lot (this was a Saturday afternoon). This is contrary to California law, and the policies of the lender. I even called the lender while in the building and Sales person refused to speak to the lender (I brought my own financing). No, there is no issue with my credit or my insurance history. They also dented the vehicle while it was in their possession getting the repairs noted at the time of delivery, but I can't do anything about it because I signed a blank inspection form (my mistake). However, If you take your vehicle to be serviced by them for any reason, do NOT sign the vehicle inspection form unless you personally participate in and agree with the inspection results. Bad policy to do so. That said, talk to Tracey Smith. He's the best sales manager (an actual manager) in the building, bar none and will go out of his way to get you what you need, when you need it. Even with the difficulties experienced on the first car (not his doing, but the production and service teams' doing), his attempts to intervene with service on my behalf, etc., resulted in me having high amounts of respect for the man. read more

This carmax is the worst business I have ever had to deal with. I purchased my car in March, and my bumper for the new car was spray painted by the owner who had the car before me. Between the months of April and June, Carmax was closed because of COVID. When I returned to get the bumper fixed in June. I had an appointment to get a new bumper. During the first appointment, I was told that the service department could not find the new bumper. After sitting in the waiting room for over two hours, they tell me the part was unable to be located and they need to order a new bumper. Weeks and weeks go by, I received no phone call updating me on the bumper that was ordered. I called carmax at least once a week for about two months checking in. (Mind you they were supposed to call me to update me but never once did they call.) Finally I was able to get ahold of someone who said that the part was ordered and I can come in. I made an appointment to bring my car in and when I dropped the car off, after waiting all day, they told me they couldn't find the bumper AGAIN. I'm thinking this is a joke I have to be getting punk'd. They told me I could either make another appointment and have them order another bumper, or carmax could take it to an auto body shop they work closely with and they could fix it for me. I opted for the second option because Carmax has lost all of my loyalty and respect at this point. The auto body shop had the new bumper ordered, delivered and installed on my car within a week. I never received a call from carmax when my car was finished. I called the auto body shop where my car was at and they told me carmax picked up my car on Thursday and they should've called you, (this was Monday morning.) After all of this BS with carmax, they never showed any remorse and couldn't even give ME a phone call back. Over 5 months of dealing with carmax and their ridiculous service department. Please if you've read this far, DO NOT buy/sell or get your car fixed from this carmax. I'm telling you, BOYCOTT SACRAMENTO CARMAX. S/O Betty though in the business office who ran all around the property to get ahold of a service rep for me. read more

Need a wonderful car buying experience? Go to CarMax! Need a fabulous car buying guide? Ask for Alvin Beck!!!! He went beyond my expectations when I gave him my ultimate suv challenge!! He was very nice, sincere, knowledgeable and extremely wonderful to work with! This was by far my most enjoyable vehicle purchase of all time!! Secole helped us finalize all the paperwork and even that was not the anticipated, dreaded process. She was pleasant, thorough, informative, professional and efficient! Absolutely would recommend EVERYONE looking to buy a vehicle to stop by and ask for Alvin Beck @ CarMax South Sac!!! Truly feel spoiled by my experience!!! read more

The service part of carmax There should literally be 0 stars!! They are so willing to sell you a car and after a while that you had a car not even near 2 plus years having the car there's something wrong and they are more than welcome to reject and not help you at all!!!! Mechanics sucks! Really you don't know what your doing and you looked it up on your PHONE INFRONT OF ME!! (Sacramento location on e Stockton blvd) There's something wrong if your mechanics have to look on YouTube to see what the hell is going on. After the San Jose location messed up they can give you a loner but now this location say there should have never been a loner car. The Sacramento location literally a waste of time!!! The manager is not anywhere near to even wanting to help. And she say all she can do is call a damn tow truck. And they can't do anything. Literally the lies that's they tell!Really you can't get a loner when others have gotten a loner car. And i myself have gotten a loner car last month August 1. Literally take your money and go else where. If you want a car with problems after a couple months to a year then take it here if you have money to just toss into thin air!! If they send you to the service manager (kay Williams)don't even waste your time talking to her. She won't even try to work with you at all. Literally what they basically tryna tell me is after the 30 days that you'll be on your own mostly if you didn't purchase warranty. Because "anything can happen to the car" If there's problems with your car bring it to the dealership for them to fix unless you got the time and money to let carmax touch your car and to come back to find more problems. Literally came in with 1 problem lead to a hell of a lot more. And after a month the dealership (not carmax) tells me basically everything supposedly carmax fixed It still needs to be refixed! Speechless read more

Carmax vehicles are sold a bit over then the Kelly Blue Book value. The fact about Carmax that I hate is their ability to block additional payments you make so they can make money off you through interest. Their APR rate is high so beware! You're gonna put yourself in debt with Carmax only. I recommend if you're gonna buy a car, go buy it straight from the dealer or the makers. Price may be high but interest and payments are adjustable compare to Carmax. I've had tried to make additional payments on my vehicle many, many times but for no known reasons, any additional payments I make keeps getting rejected and every time I call Carmax they just keep telling me it's my Bank that's at fault when my bank is perfectly fine! If you only make the monthly payment, because of the high APR, only a little bit of your monthly payment will go towards the total amount owed to Carmax. And as you wait till the next monthly payment, interests fee adds back up taking you to where you originally was at the month before! Trying to make additional payment will be a headache as 8/10 representatives as you call to clarify how to make additional payments will tell you a different story. One story is: for additional payments, you need to call Carmax first to make a payment. Then once the payment goes through, you need to call them back to transfer that payment towards your total amount owed to Carmax. Story number 2: you can go online and make a payment and select it to go towards balance owed to Carmax only so interest won't be deducted but that is a lie as that is not an option available to consumers! Carmax is a bad option to buy cars at! Look else where and don't ever look back at Carmax! I spent a whole month! Like really, a whole month of going back and forth calling Carmax because of issue with Carmax keep rejecting my early payments as they only want me to make the payment on time. Why? Because if you make early payments, CarMax makes less money from the monthly interest fee. If you pay your monthly payment early, Carmax makes less money from your monthly interest. read more

Great place to sell your car, and they matched Kelly Blue book pricing. The process is normally faster, I was told, but it was Father's Day and they were busy, one of the salesmen kept checking now me and my son, because people kept forgetting about us, so the normal 1 hour process took us about 3 that day. All in all though, if I decide to sell another vehicle, I'll be back here. read more

I made an appointment over the phone to see a car tonight. I've been looking for a truck for a while (a very specific type of truck) and have been having a hard time coming up with it. Today - I found that truck at CarMax. I was greeted by Dave Gentry, we took a test drive and I knew this was the truck I wanted. He walked me through the process, explained to me the parts I didn't get (I'm a first time car buyer) and was awesome! I didn't feel any pressure and he really stuck to the mission of getting me what I wanted, not what he thought I wanted. The whole process was so much simpler than I expected. It took about 2 hours from start to finish and I left with a truck of my very own! Shout out to Alfred who processes paperwork. Thanks for being funny and friendly! This guy knows his stuff! read more

I had a great experience here. My first time in, I just stopped by wanting to browse and test drive a couple models, as my 2000 Accord was nearing the end of its days. I liked being able to cruise the lot and get in and out of lots of cars while I waited for an associate (I did not make an appointment). The associate I ended up working with is Luke. Who was fantastic! We test drove a newer Civic, and he was checking online to see if there was a perfect fit for me. He found an excellent vehicle (2015 Civic) that was in Bakersfield. He had it ordered up and kept me in the loop the whole time, letting me know that it was en route, and then that it had arrived, so I could make an appointment. I brought my dad with me since he had the title to my old car, plus dad advice is always needed! We didn't want to deal with private parties to sell the old car, so we decided to just sell it to CarMax for whatever. We ended up getting much more than we expected for the 2000 Accord, which was a nice surprise. The Civic turned out to be perfect, and the buying process was so easy it felt surreal. Granted, part of the ease was because I do have decent credit and I was able to put a solid down payment in. Anyway, Luke was very very helpful and I never felt pressured through the whole process. Anji in the business department went over the documents with me and she was extremely helpful as well. Luke stayed with us through the entire process which I appreciated! Overall I'd definitely recommend CarMax to others, and I'll be back some day when I need another upgrade! I'm so happy with my new vehicle and with how great the whole process was. read more

I bought my Nissan Leaf at the Grove Carmax three years ago. It was a pleasant enough experience. Fast forward to ANY problems I've had with actual car and the Maxcare warranty won't cover it. Wear and rear items include battery. This car's primary component is a battery. Battery degradation was my first problem a year ago. Not covered. Today, my charger fried itself. I waited on hold for 13 to find out it's not covered. If I still wanted them to inspect it, they recommend I take it to Nissan and pay the $50 deductible on my warranty because they don't work on EVs or hybrids. I would never recommend this company to a friend. read more

This place definitely deserve 0 rating. Hassle from beginning to end, not the way car buying should be. This CarMax location failed to fulfill their motto. Staff offers minimal assistance and poor customer service. Take your business elsewhere!! We waited for over 4 hours for a vehicle only to be humiliated and denied after they took our pre-approved loan draft from our personal bank. Their actions lacked integrity in maintaining proper business conduct. My frustrations were met with incompetence by an unpleasant and apathetic lady who pulled us into a room. She stated a discrepancy appeared from an HTVR 18 report that they pulled showing our vehicle has 2 major bank lien holders. Instead of offering a viable solution; she condescendingly suggested that my bank may have played a role in negligence for not ensuring that the lien has been successful transferred. Yet her claims made no sense for the DMV registration clearly states that my bank owns my trade in vehicle. She blatantly vocalized that she will not honor their trade in offer after waiting four hours into the negotiation process and for them to have us empty out our vehicle. They didn't even bother to return our bank draft. Yes I was heated, upset and my voice was raised but it's because they didn't care to what I had to say nor take into consideration any of my suggestions. All I got was, I don't work there so I don't know how their process works. read more

Let's talk about crushing the dreams of a man who is a hard worker as well as the sense of securing a reliable vehicle for his family. Thank you Gina. Let me wipe the tears from my children's face as they wait for their father to come back in yet their old car thinking that the new reliable car to pick them up from soccer practice, school and weekend trips is no longer available due to the lack of follow through on your part Gina. Big shout out to your great customer service and not even answering my calls after you told me we are a complete go on picking up your new vehicle today, hey also a complementary shot out to customer service Nick for snapping pictures and telling me that my car is currently being charged and detailed and prepared to put your vehicle on your insurance within the half an hour.now day 2 let's figure out what's happening thanks to Gina never getting back awesome customer service CarMax read more

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The experience I have had with carmax has been a complete hassle and mostly a waste of time. I called numerous times to make a couple appointments to get my car serviced a couple weeks after I had bought it, and it takes forever to get ahold of them. I went to the one in Elk Grove. I had gotten a rental car for the day, and as soon as I got into it, my head and sinuses began to ache. The whole car smelled like a pack of cigarettes, and the car itself handled very badly- I was actually to scared to drive it far. Took it back to carmax and the lady who had helped us (named Ebony) gave me a blank then rude stare after I explained that I did not want the car. In short, will not be dealing with this carmax for future car service! If you are looking for the same thing, this location is NOT the way to go. I had even been given incorrect information as to when to call and make an appointment. In short, not somewhere I would recommend. Terrible experience! read more

Preston helped me through the process of selling my Kia and looking for a new truck I couldn't imagine working with anyone else now because his service was outstanding, very knowledgeable, no pressure, even was able to send me home with detailed listomhs of the trucks that suited my needs. A+ service with Preston I will definitely be back! read more

I purchased a car from Roseville Carmax 9 years ago and had a great experience! The salesman was awesome and I drove the car off the lot without any issues. Now I returned to Sacramento to hopefully get the same experience. The car was fine, the salesman was fine and then it went downhill. I decided to bring my car in to take a look to see when the last oil change was done. i was going on a road trip soon with other people in the car and thought it would be a good idea. My mechanic came back with a list of things to be checked out at Carmax. Since I had 30 days of free repairs I went back to them and was treated curtly. I had a lot of concerns with the vehicle and found out that half of them were addressed. I brought my brother with me after I found out that some of the issues were Carmax worthy to be looked at. My Sales consultant did not reach out to me after expressing my concerns. From there I had problems with customer service and the manager. Finally defeated I decided to take my car to Roseville to get a second opinion. All I wanted was to see if the repairs that were done were done correctly. Had a MUCH better experience with Roseville. They apologized for the service and did an examination of the repairs which was completed to the specifications. That was fine with me. If you go to two separate mechanics of course you will hear two different stories of repairs. I'll have my mechanic take a look at their recommendations down the road. At this point.. all I wanted was an appeasement. Ryan who is a service consultant did that. He was great to work with and listened to every concern I had and answered my questions. The office team was great. I even got a free carwash out of it! For future reference I would highly recommend Roseville over Sacramento. read more

OK where do I begin so I filled out my application online got approved for the loan spoke to representative they took all my information down I explain to them how much I make and everything was good they told me that I needed to put $1000 down for the car I said ok no problem and then was told the car that I was looking at I wouldn't be qualified for but they did have something that they thought I may like so I took a gamble look at it it was perfect it was just a commuter car nothing more nothing less so great I get a call 2 days later that the car has been delivered to the local Carmax and I can go look at it when can I bring my proof of income insurance and ID I said right now so I got an appointment for two hours later I go in there and I sit down with the guy and he goes over everything and I give him my pay stubs and he goes into the back and talks to the sales manager comes back and says well we got bad news we can't use your paystub's these are a template I said excuse me I said my job goes online they have an online payroll system and this is what he gives all his employees well we can't use this OK he's like it also shows that you're unemployed I said no I'm not unemployed obviously there's my paystub's he's like well we need some type of proof that you have income do you have bank accounts I said I have four which ones do you want can you do all of them sure so I print out every single bank account it shows that I deposited roughly about $18,000 in three months that's pretty much what my income is OK oh I'm sorry we can only use one of the accounts so we use the highest one that highest one shows that you only deposit about $1700 every month no I'm sorry that's an accurate you know round everything off because this is how much money I split between my accounts well we can't use all the accounts we can only use one ok let's run your credit again I said isn't that gonna ding it he said no so I get a notification that I got dinged 85 points oh good news we got you approved but we're gonna need a $3500 down payment I looked at him politely said no thanks you just lost the sale got up and walked away I highly recommend if you're going to go to a dealership really do your research this place is a freaking joke so I went ahead and I filled out another application to another dealership that is literally across the street from where I live I got approved for them instead of getting a 2014 Chevy sonic with 103,000 miles on it I ended up getting myself into a 2017 Chevy sonic with 80,000 miles on it for $1000 more thanks Carmax you actually made it better for me read more

Excellent service, as to be expected at any Carmax. Most will agree that they're more expensive than a private party purchase, or perhaps even more so than a dealership (at times, not always). However, you get what you pay for and I've bought more than one vehicle from Carmax and I'm completely satisfied. You get value for your dollar, even if it's a little pricier than what you can otherwise get a vehicle for. read more

The worst automotive customer service I have ever experienced. Short story, a combination of inefficiency, incompetence, inattention, and a lack of caring. Will never go back. Long story: We purchased a vehicle from Carmax, and at the time of purchase we identified two cosmetic items that needed repair. One was a door dent and the other was a damaged piece of interior trim. As terms of the sale, Carmax agreed to repair both items, although we did purchase the extended warranty. Our salesperson said that he would file a repair request with the service department and they would contact us to schedule the repair. During our first few days, we discovered two other minor issues that we would ask them to address. We scheduled an appointment but dropped the car off a few days early because we were leaving on vacation. We returned one week after the scheduled appointment to pick the car up and none of the items had been repaired. That's two weeks total and nothing done. They told us that they had to order the interior trim piece and we would have to return to have it installed. Why wasn't the piece identified and ordered the day we bought the vehicle? Why weren't any of the other items addressed in the two weeks they had the car? Don't know. We were called a couple of weeks later and told that the part was in and we could drop the car off to have it installed and the other items repaired but they aren't open on the weekend at all so we had to schedule it during a work day, which we did. Then we get a call telling us that they ordered the wrong part and we should come get the car while they wait for the part. The part eventually comes in and they tell us they're going to send the part to a third party repair business that is closer to us. Sounds good until we talk to the repair business and they tell us they don't do that kind of work. Perfect! Now we need to reschedule with Carmax and they say that we should leave the car and they will provide a loaner vehicle on the day we arrive. We arrive as scheduled to drop the vehicle off and pick up a loaner vehicle. They tell us they have to call our insurance to confirm that we have rental car coverage. Where was that question before we drove all the way back there. Fortunately we do have coverage, but what if we didn't. Then we fill out more redundant paperwork for the loaner than you would for a rental car (they made a copy of the driver's license and 10 minutes later asked for our street address). We then waited patiently for about 20 minutes for the loaner car to be brought up. No car. After about 30 minutes, I asked where the car was. They said they were getting ready for an auction and it would still be a while. After another 10 minutes, I asked again. They said they were taking it to be washed and it would be another 10 minutes. I said skip the wash and bring it right up. Then the "service advisor" said, "you know, it takes 1 hour from the time you get here to get you a loaner". First, What?!? Why would it possibly take an hour? Second, if that was the case, why wasn't the process started ahead of time before we arrived. Third, why were we never told to plan on spending over an hour to drop our car off and pick up a loaner. Miserable experience. Never did a service manager offer to talk to me. Found two things ironic and humorous - as we were leaving, we noticed the service department motto in huge letters in the customer entrance area - "Welcome to how service should be". Remember that third party service business closer to home? We are now driving the loaner back home and we get a call from them to confirm our appointment for the following day. Carmax had never called to cancel with them after learning that they couldn't perform the work. read more

This is my 4th purchase from carmax! So what does that tells you. My saleswoman was Gina at the Sacramento store. She made the sale quick and easy! All I got to say is if you are sick of being at a car dealership for 4 hours and up with paperwork and waiting for that only one finance manager! Come to Carmax! No haggle price and quick with the finance and papers signed asap!!! Car shopping the way it should be!!! read more

Garrett was an amazing guy and helped us get just the right car, at a good price. He helped us transfer cars from Roseville and Fresno. We test drove a number of models. He was both patient and knowledgeable. I highly recommend working with him when you visit CarMax! Thank you Garrett...I love my car! read more

I had a 10 am appointment on a Saturday morning. My appointment was confirmed several days in advance even the morning of the appointment. I check in at 10 am in the dot. As time gets longer, I question why I was still waiting. They checked me in as getting an appraisal instead of test driving, to which I had confirmed to. No apology given at all. I'll wait a few more minutes then I'll go elsewhere since my time is not valuable to them. Disappointed! read more

My car buying experience was beyond amazing as Raj was an outstanding representative of the company. The no hassle price is such a relaxing way to buy a car from a dealership. I had done my research and had the car I was interested in shipped from LA. Raj kept me updated and the arrived early. The next day a test drive, detail, and the following day I drove my car off the lot. Thanks Raj! read more

Big kudos to Anthony & Amanda for helping me purchase my FIRST car! This was the first place I had been to begin my car shopping. Anthony kindly showed us the layout of the lot & let me check out the lot without any hovering! (that's a plus from me!) My dad & I agreed we were in n' out of there faster than any car dealer my parents had gone to. The whole process for me was about 3 hours. We'll definitely be back read more

I tried to sell my car at this location, scheduling appointment was very easy through their online website. Once I arrived the guy who met me was nice, place is clean and big. The appraisal took 20 minuets only, however their offer was $2000less than Toyota dealer. My advice got other offers before you accept their offer. read more

As they're slogan says: "The way car buying should be," is very correct! I worked with Jon Tillman yesterday and he was genuinely nice and amazing! I called CarMax yesterday and luckily spoke with him, he answered all of my questions about warranty and even checked for the specific warranty for the make and model. He test drove the car with me, and I was sold after the second car. We filled out the paperwork, got the car paid for, and drove off the lot. I will always come back, and hopefully work with Jon again read more

So I missed my appointment for my vehicle servicing and came in to schedule another appointment. Fortunately for me, since it was a small fix and a few others didn't show, they were able to fit me in. Even if I wasn't able to get my car fixed today, they still have some pretty great customer service. Everyone that wasn't sure if I'd been helped was sure to ask. I was offered water and they checked the service history and my repair was free of charge. They took the time to find out that my trim was repaired before. My first time coming in for anything since I bought the car, but I'll be back! Thanks everyone. read more

Approximately 14 years ago I purchased my first car from a dealership and had a lot of pressure from the sales representatives. I had never thought of CarMax and thought it was a less-than car lot of sorts. I cannot believe how wrong I was. CarMax was superior in every way. The staff was kind, caring and wanted the best fit for me. I walked into CarMax after looking at a specific car online and came out purchasing the car with ease. I love the no pressure atmosphere and genuine concern of the sales staff. This will be the FIRST place I go for my next car purchase!!! read more

Well I just bought an Audi A6 from car max. I was told the car went through 125 point inspection and all fluid were changed. Car needed to be detailed and oil needed to be changed. Not very good experience. read more

"The way car buying shouldn't be" CarMax fraudulently sold my wife and me a vehicle that had an odometer reading of 40,000 miles, when in fact it had clocked approximately 200,000 miles. Not only did CarMax fail to run the vehicle history report, I suspect they did not perform their 125 point inspection either (after putting only 2,000 miles on the vehicle my mechanic said the oil was filthy and had not been changed in a very long time). Four months into owning the vehicle, the engine failed on the freeway and nearly caused a wreck. We had the vehicle towed to Elk Grove Honda, and they estimated that the repair would cost $3,000+. An engine failure at approximately 40,000 miles? Nope. We decided to run our own CarFax report and found that the odometer had been rolled back numerous times. After taking our findings to Carmax, and enduring several rounds of awful customer service (we spent several hours on multiple occasions waiting to be served in the store), CarMax ultimately purchased back the vehicle from us. If we can't trust CarMax to thoroughly inspect their vehicles, what's the point of using their service? A private party vehicle with a mechanic's diagnostic fee is considerably cheaper than the $1,000 mark up or more for the cars on their lot. I don't know if all CarMax locations are as negligent as this one, but I would definitely suggest steering away from the South Sacramento CarMax location. I will be reporting this location to the Better Business Bureau, the Bureau of Automotive Repairs, and the Department of Consumer Affairs. read more

Poor customer service after buying a car.....still.waiting for a key replacement and fixing the radio aux.....work order said radio is fix, but they didn't bother to test it......still not working after auto in your shop over a week No one wants to STEP up and resolve the issues.....keys, speaker read more