I purchased a car from a young man name Jarell Boyd at the E. Stockton Blvd location and was amazed by his impeccable customer service. Not only did he and a trainee Sheri pick me up from home but I was in and out of there in little over an hour. He prepared everything to my specifications and kept his word as far as the down payment. Kudos to CarMax for employing the best in customer service and Mr. Jarell Boyd, you have a promising future. Thank you so much once again. You both were wonderful. read more

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I worked with Steve (Waters) to buy my new-to-me Chevy Colorado. He was fantastic to work with! It was pouring down the day I went in, but he was cheerful, kind, and professional. Because I'd worked a little beforehand we already knew which Colorado it was, and fortunately Steve only got mostly soaked going to get it and bring it to the front to check out. It was awesome! Working through the paperwork before and after getting rained on went really smoothly. Steve really knew his stuff, and navigated me through the process easily. This was the least stressful car buying experience I've had in 30 years, and I credit Steve with that. Thank you Steve! read more

I bought a car from Carmax yesterday afternoon. The purchase went fine. When they handed over the car, the salesman mentioned that they thought there might be something wrong with the battery because it was slow to turn over. The salesman said if the car doesn't start to bring it back and they would get a new battery installed. When I got it home, I had noticed that the cover for the storage area was missing. It clearly showed in the pictures online and was there when I had test driven the car. Also, there was no manual for the car. I called and was informed that my husband or I would have to order both items and we would be reimbursed. I got in the car later and it wouldn't start. My husband used our battery car charger and it started up. As soon as I pull out of the garage and start driving the check engine light came on and it says the "traction control" was turned off. At this point I planned on returning to Carmax in the morning to find out what was wrong. So, the morning came and I took it back to Carmax and they told me no one can get to it until after lunch and for me to leave it there. They order me a Lyft to home and said they would order me one to get back once the car was ready. I get home and realize I have to pick up my son at 12:30 because it is an early out day. I call the salesman who I was dealing with when I bought the car. He questioned me and said, "They didn't give you a loaner?" He then said that he would call a manager to see if they can help get my car serviced sooner. I got a call 10 minutes later from a lady who told me my point of contact at Carmax for service and gave me her extension. She then told me the lady was on lunch and would not be back until 11:30. I explained my problem again. She said she would try to get ahold of the service tech but to leave a message anyway with the point of contact so I did. When no one called me back within a reasonable amount of time I called Carmax and had to tell them the problems again. The lady I spoke to said she would connect me to the service center manager. The phone rang for 5 minutes then she answered it and said she was sorry and she sent them a message. By now it is about 11 am. I waited again but still no call back. I called back and spoke to someone else and she said don't worry I'll take care of it. While I'm on hold on the house phone, my cell phone rang. It was a tech from Carmax telling me there was nothing wrong with the car and I must have left a light on and drained the battery. He said the dead battery caused the check engine light and the traction control issue. I told him I need them to call a Lyft for me so I could return to get my car. He said he would let someone know. Meanwhile, my husband had to leave work early to pick up our son from school. I got a text message that Lyft was on the way. Lyft said they were at my house but I was not. I was standing in my driveway waiting for them. I let them know I didn't see them either. He told me the address he was at which was an address that I haven't lived at in 5 years. Carmax was given my new address two times before when purchasing the car and once during morning when they took me home. Carmax still gave Lyft the wrong address. Lyft asked for my current address so I gave it to him assuming he would come get me. Lyft said Carmax only paid to pick me up at the old address and not my current address so he would not be picking me up. Luckily a friend had stopped by and gave me a ride to Carmax. I got there and talked to a sales manager and told him everything that had happened. He told me he could not help me because he was the manager for sales and I needed a service center manager. He left me to look for one. No manager ever came back to me in about ten minutes time. I ended up speaking to the service center lady I had left the message with. I requested a new battery for the car. She told me that the salesman was not a tech and doesn't know what he was talking about. I told her I still wanted a new battery as the battery died and I did not want to get stuck somewhere. She then told me they don't have batteries at Carmax and that we would have to buy one and they would reimburse us. She also said if they order one it would take a few days to get in. I then mentioned that a piece appeared missing from below in the front bumper. I asked her if I could get a part number so we could order it. She told me in order to do that a tech would have to look at it and they were all on lunch. I could return or wait as it would be an hour before they could look at it. She asked if I could bring it back and they would look into finding a part number. At this point I was so irritated that I just left. We spent a lot of money on this car and paid it outright. The customer service at Carmax in general felt lacking to me because they already got the money for the car purchase. The Carmax service center help was a horrible experience for me. read more

Update!! Car still pulls left! After a year of having this car I finally found the steering knuckle bad. Even after they quoted 800+ for a right front shock and saying we can replace it and most likely may fix the problem... most likely??? They said they could not find an issue so they gave me the car back. Hmmm idk but if the tech can't find the issue maybe try a different tech. I went back today with all the paperwork on the car showing alignment after alignment still the right front was out this whole time even after getting 450$ in a right front strut replaced(parts and labor). The service manager basically said it's my fault cause it had a 6 month 6k mile warranty for the parts and labor... but what I'm saying is you Misdiagnosed the right front shock. It was the steering Knuckle how can I have a warranty for a part that you never replaced in the first place because non of whoever there checked it out or didn't want to put it on paper due to the amount of work needed to complete the job. Maybe they just didn't want to do it and thought by the time he figures it out the warranty will be up and we can charge him. Which is what they wanted today. They wanted to charge me labor to install a part that I know they get it at 10% above cost and sell it to the consumer at 100 or 200% above that. 128.00 not bad right? Wrong! I put a new right front strut due to that's what they were hinting was wrong with it. How about you reimburse me that 450 and take 128.00 out of that, fix my problem that YOUR tech SHOULD have found in the first place and give me 322 for wasting my damn time with you all. CarMax in south Sacramento are frauds and just want your money. Be carful because there so called professional techs aren't very professional. CarMax finance department can't even take the money out of my account on time for my payments they actually have never taken money out and blame my bankI have to go to the store to make them even though I have given them multiple times my routing and account info. I have the account info on their website and all they do is give me a run around and blame the bank. Awful awful place of business. Do your research on the cars they sell. Make sure if you do buy one get 3 different checks at different places cause they'll screw you over. I guess calling BAR is my last resort to get this fixed. .... update. Tires on my fronts are now super bald due to the mis alignment from the bad knuckle. CarMax is definitely the place to get fucked up cars for what they think is low. They care more about the money from your wallet opposed actual customer care for safety. Do not buy a car here. If you do make sure you have everything checked out at a different shop although I did and apparently it doesn't matter because their 30 day warranty is a lie just sayin. They'll do everything they can to not do the work. Trust. read more

Never pay for a car to be transferred. They'll tell you four days and it won't be here for two weeks or more. Paid for a car still haven't gotten it. And they won't give a refund. I will not be getting my loan from them. It was super inconvenient because they told me four days and then it took longer and I moved farther away. I was planning on having the car by the time I moved but now I have to drive back. Yay read more

I asked my sale guy (Don) to find out if the car I interested having transfer from Santa Mesa has any interior/exterior defects. He said he will find out and get back to me. Well, two days gone by and no words from him. In those two days I called, left VM and texts asking for updates, he never reply or call back. Maybe he too busy, who know!? but a call or text only takes a minute. I got tried of waiting so I went to the one in Modesto. The sale gal (Vanessa) was able to get me the answers and set the car up for transfer within 1 hour. Talk about fast customer service. To this day I still has not heard from him, not that I am waiting anyway. I test drive and bought the car the same day. Would definitely recommend Modesto Carmax, sale reps there are more friendly and attentive. read more

Debbie was amazing ! She was so helpful! She was sweet and patient even when my husband had her changing things going back and forth in the computer. She went above and beyond to making buying a car at carmaxx so smooth! This is our 2nd car we have purchased through carmaxx i swore i would never go back bc of the nightmare we experienced April 16' ! I would go here & request Ms. Debbie Jones. When we went on our test drive as i sitting in the back seat i notice a huge stain on the seat, she had it addressed & even talked with her supervisor to see how we can get it fixed. Buying a car is a long process no matter where u go but Debbie made it to pleasant & fun ! Thank you Debbie your the best ! read more

CarMax - Happpy happpy ! - Used Car Dealers Near Me - Sacramento, California

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I wish the stars were unlimited for Robert Salaz. I honestly don't know where to begin. My car situation before going into CarMax was atrocious. I felt completely unsafe in my previous vehicle and feared for the safety of my child as well. When I came into CarMax I was graciously greeted by the staff and introduced to Robert. This was my first time purchasing a vehicle and Robert took such exceptional care of me. He went above and beyond. I appreciate Robert so very much because not all customer Service Representatives would've reached those heights to help me like Robert. He said he was going to get me a car and he did, and he gave me all the information I needed to keep up with everything. The fact that he was knowledgeable and honest with everything made me comfortable. Thank you CarMax for hiring Incredible people like Robert Salaz. He is the true definition of a Superhuman!!! Thank you Larry and Myles, you guys made this process so smooth and easy. Thank you! read more

We originally bought a 2007 ridgeline from a CarMax in Torrance, CA with an extended warranty. A year past, gas prices are high, and we are living in the Bay Area, where a truck is not the most convenient option. My husband decided to trade in the ridgeline to this CarMax in Sacramento. CarMax gave us a better trade in than the KBB value and we found a fuel efficient 2013 Chevy Cruze for our City lifestyle. The Sac. CarMax also refunded the remainder of our extended warranty for the ridgeline. I am glad we are repeated customers and will continue to be. P.S. the warranty only covers parts, not labor, so it may not be the best option (especially for American make) read more

Carmax was a great experience for me. I had no salesman following me around, i was able to look around for almost 40min with no one borthering me. I wasn't really sure what kind of car i wanted. I got paired with a salesman who wamt above and beyond to help me find the perfect car and a very good deal. Very satisfied read more

Great experience. I was in the business so I know what goes on. I knew their price was high but they also gave my trade in a high price. I was shocked. They gave me a great interest rate with financing through CarMax. I'm rebuilding my credit. There is no way my finance rate would be that low at another dealership. read more

Brain is super helpful! He's very patient. He laughs and does a bit of light joking which is great to lighten the mood of buying a car all together. We actually just came in for loan options but he was so helpful we ended up looking at the car that we wanted to. He was able to get us a transfer for a car right away. read more

CarMax - Used Car Dealers Near Me - Sacramento, California

Terrible customer service. They don't answer the phone. Don't reply to emails. They don't follow up or keep to their word.

I wish I was having the customer experience that CarMax displays on their commercials. However, I am having the exact opposite. When I first purchased my BMW they seemed to be very interested in me, and my business. (Which is expected of any car sales, I get it) However, now that I own the car, and there are fixes and service needs that my overly priced warranty should cover, no one seems to have time for me. I am made to feel like my calling in foe instructions is a problem. Things like this makes me look forward to the day when the new online "Person-less" car buying processes makes car lots and dishonest people in the industry obsolete. (Signed, very unsatisfied Customer) read more

These people are thieves. I sold my car to them at a very low ball price first of all. Then 2 days later I realized I forgot that my $300 carpet shampooer was in the trunk! So I called them up to see about getting it back. They said they have no idea where it is or even where the car is now either. I'm so sure. It was 2 days ago. read more

Do not buy a car or their warranty. The sales Rep told me my deductible would be $0 if the repairs are done at carmax. They have sent me to Maita Chevrolet numerous times for work. Today my car is there again for work and now they are wanting me to pay a $50 deductible because the work is being done at a dealership. Now for those of you who have been to this location, they don't have service mechanics here, only maintenance mechanics, so how do you have someone pay $50 deductible to cover repairs that you can't perform anyway even if I brought the car to you, and you are the ones who sent me here because of that reason!!. The service manager Kate is an airhead. She hasn't been apart of the process this entire time, and denies paying for it. I want to give them no stars. But I know what phone calls to make read more

My girlfriend Really wanted a Honda their and brought 5k cash to put down on a it. Had a appointment today 7/16/19 with Preston at 6pm. I arrived at 6:10 and was not greeted by ANYONE. Waited until 6:40 and decided to talk to the front office. They could not find Preston anywhere. So they told my girlfriend and me to be seated and they will have someone help us out. Waited about 10 minutes...soo me and my girlfriend decided to shop for a car somewhere else. I figured if they have bad customer service then they most likely will not give my girlfriend a good deal either. LUCKY for my girlfriend she found a Acura ILX for $1000 and 4000 miles less at M&S auto! BEST customer service. She ended up purchasing the car !! Got a really good deal and I am so glad we did not go with the horrible CarMax. Carmax lost a buying customer, their lost our win Don't go here go to M&S auto You will not regret it !!! Here is a picture of the vehicle we purchased at M&S Auto Dealer! Only 56,000 miles ! Low A.P.R and a 30,000 warranty. Killer deal. read more

CarMax - Used Car Dealers Near Me - Sacramento, California

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I am never shopping anywhere else! The sales associate, Ian, was polite and quick to answer all of our questions with no pressure to buy. The payment process took less than thirty minutes and we were on and off the lot within 90 minutes with a beautiful Chevy Equinox. I highly reccomend starting your search with Carmax. read more

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ANDRE BYNUM was absolutely amazing and helped us get a reliable family car for low payments. He was very professional and prompt. We were in and out speedy quick! I highly recommend this location and make sure you ask for ANDRE!! read more

Had a very good experience purchasing a 2014 Ford Mustang. I initially began searching to replace my car here. I test drove several cars with Jason who was very helpful and knowledgeable about the vehicles. I was taken to what I had asked to see and wasn't dragged off to other cars I did not have interest in. It was a very relaxing experience compared with other dealers that I later visited. I found the car I wanted a couple of weeks later and had it shipped up from Los Angeles. I spoke with Nick over the phone who arranged my transfer and even ran my financing. I was going out of town for two weeks, but Nick assured me they would hold the vehicle for me until I came back even though I wouldn't be able to pick it up right away. When I was finally able to come in and purchase the car my transaction was smooth. Marc handled my final processing and was extremely professional and courteous. Took me to the vehicle right away and allowed me to take my time with it. I felt respected and valued as a customer through the entire process which did not take very long (I was in and out in under two hours). I traded in a 2013 Scion tc and received a fair trade price for the car. Others have griped on here about Carmax under pricing their car. Keep in mind they are business so they are not going to give you full value for your car. Their offer beat the next closest one I had by $1000 plus I avoided the headache of trying to sell the car myself. The finance department was also very good and they make absolutely sure all questions are answered. Overall I had a very good experience with Carmax! I highly recommend them over purchasing a new vehicle or going to another used dealer. The price you see is the price you pay and if you know the market well, and are patient, you can get a very good deal from them. There are no games being played, no tricks, and no uncomfortable negotiating, they are just there to do good business. Can not recommend enough! read more

CarMax Sales is outstanding, their service is ABYSMAL. From failing to disclose mechanical issues that are OBVIOUS (stuck sunroof - I'm not going to buy that marking it off as working properly was an "accident") to failing to keep basic promises about callbacks because they're "busy". Well... I feel like I know WHY they're so busy recently - they're avoiding helping customers who've already paid them. We've gotten our money back, returned the lemon they sold us, and are now out-of-pocket on a rental while we figure out where we're getting our next car... and it WON'T be the Elk Grove CarMax. I'm usually very hesitant to recommend dealerships for purchases like this, but after this experience I'd rather deal with the leeches there than the bait-and-switch offered by CarMax. You're better off buying from Craigslist. read more

A real pleasure to buy a car from !!! We loved this place down to the coffee maker ! Johnny is a real salesman. From start to finish and patient enough to work with us nearly 6 full weeks to find the right car and loan. I RECOMMEND EVERYONE TO BUY FROM JOHNNY AND CARMAX IN S. SACRAMENTO !!! read more

CarMax - This is our Beauty from carmax 2008 civic ! - Used Car Dealers Near Me - Sacramento, California

Went in to look at a car last Saturday that CarMax transferred from a Bay Area store. Our sales person (Tom) was very helpful. We test drove the car enjoying the new car feel, but decided to sleep on it. The following day we let Tom know we wanted to buy the car and arranged to meet at CarMax first thing in the morning (11 am). By noon, we were home with our new car. The process was very fast and efficient. We might have gotten the car for a few dollars less at a traditional dealership with some negotiating, but when we refinanced at our credit union, the blue book was 20 percent less then we paid for the car. Thanks Tom! read more

I'm not sure if I would buy a car from here but they will pay for your existing car and offered me more than blue book value. They followed up with me before my appointment and the next day. The people were nice. So far I only sold one car to them. read more

CarMax - Used Car Dealers Near Me - Sacramento, California

Really good experience. Garrett was helpful, efficient and kind. The process was easy and stress free. Not having to deal with traditional car dealerships/salesmen was priceless. We got a competitive deal on a 2017 model Chevy Truck and they offered three times as much money for our trade in as the Toyota dealership had. Would recommend. read more

5 star service throughout my process. My first time at CARMAX. Tom & Adam was great with service . And good experience with Kris the manager. Very happy with my new GMC TERRAIN read more

CarMax - Used Car Dealers Near Me - Sacramento, California

'Would you drop everything for a customer who has a problem?" I went to CarMax for a different experience and boy did I get one I ordered a truck that was very hard to find costing me $500 in transfer fees the truck arrived and on the 30th of the month Ivan said we could take delivery of the truck the windshield wiper sprayers would be in on Monday we could come back no problem the truck is dirty I'm informed we don't detail I ask but do you at least clean the truck up yeah don't worry about it it'll be fine at delivery so I took delivery of my truck received my due bill and went home returning on Monday to service only to be informed there was two weeks to wait for the closest appointment there is nothing they could do not inspect the truck or otherwise it would all be handled during my appointment So I'm now taking delivery on a truck that is dirty with water spots and other debris I would not expect on a vehicle with the inspection that I'm told it received. I even found large amounts of tar on the bottom edges of the paint and pieces of trim missing off the roof when I got it home So I wait for the day of my appointment. My fault I miss my appointment time as soon as I realize what I've done I started calling at 10 a.m. I am met with a 40 minute on hold time on One phone on another phone I had I called four more times two times all circuits were busy two times I was routed to somebody's voicemail I also call the Roseville service center during this time and a very lovely girl Maggie offered to call down to the store and I was later informed she waited 40 minutes to talk to somebody about it Because CarMax did not have an appointment in service for me within the first five day. They offered to extend the paperwork until the service appointment so it was very important that I get a resolution to having missed the appointment time today it is not until I start threatening to bring the truck back being that it is the last day I can do so without a penalty based on the experience I was having I was not sure if the best choice was to keep the car and deal with service for my vehicle over the next five years as I had purchased the full $4,000 extended warranty plan then I get a call from the salesman who informs me that everything was my fault. I decided to stop arguing with Ivan and I called the Roseville service center for CarMax for the second time they were attentive and took the time to listen to my concerns I arrived at CarMax in Roseville around 1:30 by 2 p.m. CarMax in Roseville had all my concerns in writing and my truck into service with a rental car ready to go I would strongly consider the Roseville location they seem to have a more professional well-organized staff As to the question Ivan my salesman post to me during our conversation today, Yes! I do drop everything for my customers when they have a problem I own a small business here in town and it is very important to us that each of our customers feel respected and cared for when they do business with us that's all I ask from CarMax thank you Roseville CarMax I'll be seeing you quite a bit over the next five years read more

OMG DO NOT PURCHASE FROM HERE- PLEASE PLEASE READ ALL REVIEWS FIRST!!! worst customer service I have ever ever experienced from purchasing to having to have a repair done which I have been back for 4 TIMES!! for the same issue which to this date is not resolved!! You do not get courtesy from managers from this place in helping to resolve issues my god!!! MANGERS, SUPERVISORS bunch of fkn kids who can not handle any issues which arrive or any complaints!!! What happend to customer care, courtesy and the customers always right instead the staff argues with you and gets upset because you have car issues really!!! NO JOKE DONT GIVE THEM YOUR MONEY OR TIME!! bunch of aholes I can go on and on with the issue I had with these people just please read THE REVIEWS I SCREWED UP NOT READING BEFORE I WENT THERE MY GOD WORST PLACE EVER!!!!!!!!!!!!!!!!!! read more

I had a great experience buying my car. Steve Waters was knowledgeable and friendly. The whole process was positive and friendly. My trade-in was super easy too. I would definitely buy from CarMax again. read more

Worst car dealership experience ever. Three and one half years ago I purchased a car from this CarMax on Stockton Blvd., Sacramento and had a very good experience from start to finish of the purchasing process. All was fine except that the steering wheel cover needed to be replaced and it took a month to get the car I purchased. Irritating to say the least but I was provided with a rental. That steering wheel experience should have clued me in to how they operate. Around the week of December 7th, I contacted CarMax to have a car sent to the Stockton Blvd location for a test drive. The woman I spoke to was very helpful and asked if I had a trade-in, I responded yes and gave her the details of my car and that I purchased it from CarMax. She said great, I'll also set up an appraisal during your visit to test drive, it may take up to 7 days for the car to arrive. No problem On the 16th of December I get a text to say the car is available to test drive and we proceed to set up an appointment. We scheduled for today Dec. 21st at 1:00pm. On to my experience today. I arrive at 1:00 pm as scheduled and am greeted by a very sour looking young man. Actually no greeting, just "can I help you". I let him know I have a 1:00 appt for a test drive and appraisal of my car. He says ok, someone will call you when it is your turn. I return to my car to wait, I understand it is COVID time no problem, my grandson and I return to my car. Finally at 1:17 I receive a text from Duwayne who says he will call in a few minutes. He does call at 1:19 and says he is calling to help with my car buying experience, I say ok do you want me to come up to the store now. He continues asking is there something I can answer about the car. I say no and give him the description of the car. He says ok, let me put you on a brief hold, he comes back and says ok is there anything I can answer about the car. Again I say no, I just want to test drive it. He again says ok let me put you on a brief hold. I am getting irritated at this point, but again wait for him. He's back on the line, and yet again ask is there anything I can answer about the car. Again I say no I am here had a 1:00 appointment, but let me ask you this, do you have me scheduled to have my car appraised that I purchased from CarMax. He says, oh I see you had an appointment but I don't see an appraisal scheduled but we can arrange that, let me put you on a brief hold. I say of a brief hold how brief. He says I'll be right back. I wait 5 minutes and the call drops! I walk back into the dealership, the sour young man is gone, but a young lady is there and I am trying to explain what is happening. She gets a call on her walkie talkie and interrupts me, she then says oh this call is about your appointment and proceeds to apologize with a smirk on her face and says if you can wait 5 minutes we can get someone to help you. I let her know they have wasted my time not only today but from the very start I could have easily gone to another dealership back when I first contacted CarMax and driving another car by now. As I exiting out of the car lot the young woman calls and says, if you wait by your car an appraiser will be right with you. I did not except that offer as I am sure "right away" would have been at least another 30 minutes. It felt like Duwayne was trying to buy time for the dealership being over booked. Why not just be truthful instead of repeatedly asking if I had questions about the car I wanted to test drive and then to have the last call dropped. I'm done with CarMax, business must be very good for them and they do not need my money. There are too many other car dealerships that offer great prices with great service. read more

They do things right. No pressure, no haggling, extended warranty. I was in and out with my new car in less than an hour.

Had a great experience and left with the car of my dreams the same exact day! Alondra with very patient with me and attended me for the 5 plus house I was there until it was late at night! Marissa did my paperwork until I was the last person there and both were very patient with me and very pleasant. read more

I would agree that the buying process is very easy. But everything after that is absolutely horrible. I was going to sell a vehicle here got the quote they drove it I came back two days later for them to tell me that there were problems and that they would have to give me a lower amount. This is after wasting close to three hours. We also bought a car in November which was a very easy process, but they screwed up on the Vin numbers and insist on us to come in and inconvenience us for more of our time. I would strongly recommend going somewhere else when purchasing a Vehicle. read more

I called ahead of time and had an extensive conversation about what I needed to be approved. I drove 1.5 hours to this location for a specific car. I arrived to my appointment, was told there were 2 people in front of me. Said they would call me when it was my turn. I sat down and waited for an hour and then went to ask the reception desk how much longer. She then told me I was taken out of the que. Then told me she would help me right away since I waited so long. Then we went through the whole process of getting the car but then was told something different then what I was told on the phone to qualify for the car. The girl helping me asked her manager and he said no it is what is. So I left empty handed and drove home another 1.5 hours. Went to Toyota and they approved me from the same bank and I had no problems. This place is a joke. read more

Awesome customer service from Dannis at CarMax! We had an appointment with a different rep. but when we arrived she was busy with someone else. Dannis jumped in to help us purchase our new second vehicle. I was in a rush and knew exactly which car I wanted. He was able to get us in and out with an appraisal in under 5 hours. I would give him 5 stars based on this experience. The reason I'm giving CarMax 4 stars is because the vehicle we purchased needs a minor repair. We were told CarMax Service Center would contact us to set up an appointment for the repair. That still hasn't happened. Personally, I feel to earn 5 stars the company has to go above and beyond like Dannis did for us. Hopefully we won't need another vehicle for some years but if we do I would come back and work with him. read more

Worst car buying experience ever. I bought a 2013 Toyato Sienna from the CarMax Sacramento location. A few months after purchasing the vehicle I realized that the car had snow tires on it. I'm in Sacramento where it is currently 100 degrees. Thus, I should not be driving around in a vehicle with snow tires. I informed CarMax about this. The manager, Joey, told me to go buy new tires for $1,500. Also after buying the vehicle, I realized that the rear hatch was broken. CarMax told me I was SOL on the rear hatch as well. In sum, this CarMax location has terrible customer service and they will knowingly sell you a faulty vehicle. Avoid this place at all costs. read more

My husband & I purchased a Honda Accord sport just 4 days ago. We had the car transferred from Roseville to South Sac location . When we purchased the car we noticed the paint was chipped on the front bumper. Which it wasn't there when we reviewed the photos online. Our salesman said don't worry just bring it back I'll write out a service ticket , and for us just to call service dept first thing on Monday and they'll take care of the cosmetic issue. I dropped off the car in the morning 830am and my husband goes to pick up his Honda after working a 12 hour shift ! My husband says it looks like they put white out and didn't sand it down . He was not happy with the outcome. So he asked to speak to a manager . My husband waited there two hours the manager finally comes out of the meeting and they finally sand the front bumper down & paint over it. My husband is still not happy . We plan on returning the car this weekend! Poor customer service! I wish I would've read yelp reviews before I purchased a car there. Just a warning! Just an update...Honda was returned within the 3 days and we are now happy owners of a Toyota RAV4 purchased at hertz car sales on Fulton. The best used & cheap cars! read more

Do not, do not get a car shipped!!! The process takes forever. They will tell you it's not ready for days!

Carmax in Sacramento is a joke. Their service department is the biggest joke. I will never recommend anyone to buy a vehicle from them. I unfortunately have recently bought a vehicle from them and my experience dealing with the service department has never been good. Their standards are very low. The weather stripping on my sunroof was coming apart when i bought the car and i pointed it out to them. They said they would fix everything i wanted fixed within 5 days of purchasing the car. The weather stripping was not fixed because it was up to their standards. I was driving on the freeway and it completely flew off. Since their service department is closed on the weekends i have missed work twice now for them to repair the missing weather strip. My recent visit i thought was for them to fix it but instead they told me they had to order the part and i have to miss work for the third time. I was waiting for over an hour for them to tell me this. Oh and the broad that was helping me acted like she was doing me a favor for not charging me, said i was passed my warranty. Really? My car already been there for this but was never fixed. read more

I just when today try to sale my jeep..I got there and it was empty..they took my license and waiting for 25m..there were 5 employees and none came to me to help me..until walk to the manager and told him I'm waiting to sale my jeep .I when 4 days ago I told then I'll b back today ..I call and they told they where ready for me.25m waiting the manager told we r saling a car right knkw and he walk away.. fuck it I guess the sale they were doin was more important..fuck then kamar is a bitch....I'll never go back to thhis mathafuckers... but o start for this fuckers read more