I've purchased cars from multiple carmax locations, but this one is the pushiest location I've ever dealt with. As soon as I reserved a car here, I started getting spammed with text and phone calls. This has not happened to me at any other carmax in the country. I canceled the appointment because of this harassment, but they still message and call anyway. Once they have your number they will stop at nothing to push you into a purchase. read more

CarMax - Bought this one at Carmax Escondido instead. - Used Car Dealers Near Me - San Diego, California

I bought my car there and have had the worst time contacting an actual person and servicing any of the issues my car had covered under the warranty. And when I finally was able to make an appointment, they ordered the wrong parts or weren't able to fix the issues. read more

We had such a great experience here. We worked with Jack and he was amazing. He wasn't pushy and he was super understanding and patient with us. He kept us in the loop and really worked with us to get us the best car for our family. You could tell he loves what he does and he knew his cars, and what he didn't know he would do his research. We are truly grateful that we got to work with Jack. We ended up with a Mazda and are super pleased! read more

CarMax - Used Car Dealers Near Me - San Diego, California

Horrible service . They are short staff yet so many employees standing around... Just simply bad service.Asked one question to one employee a the response was " I am too busy " read more

Horrible horrible service, if your employees hate their jobs why are they employed... waited over 6 hours and treated horribly!! Other businesses buy cars as well... took my car elsewhere and btw got a 2k higher offer than carmax and much smoother process! read more

Outstanding service. Bought a 2019 Honda Accord and had a couple of issues that I had to resolve. Leo was very helpful and professional. I would definitely recommend Carmax to anyone looking to buy a reasonably priced used car that you can be confident is in good shape. I love the no haggle policy as you don't feel like you aren't getting a good deal. This is now the 4th car I have bought from Carmax and I doubt I will ever go anywhere else now. read more

Sold me a car that had a missing handle and another door handle loose, was able to fix one of them and aren't helping me with the other one , their customer service is soooo bad read more

Warning, Warning, Morning... Do not buy eco diesel....1500 Are any truck that has h p four high pressure fuel pump . Kearny mesa carmax has failed me... They will fail you.....Three catastrophic failures on my truck I purchased... All around what are now considered recalls... Crank shaft sensor position destroyed the engine.. And now for the second time high pressure fuel pump on my eco diesel dodge ram.....$10k repair It takes five months for the repair to occur while you're making your truck payment with limited rental assistance from carmax..... To this day, carmex continues to sell any of these vehicles nationwide that are guaranteed to... To this day, carmex continues to sell any of these vehicles nationwide that are guaranteed to fail. There is no reengineered part.. They cannot even replace the pump.. With a reliable part and you will be without your truck 5 months.. This is unacceptable. I've reached out to corporate and they have washed their hands of the problem Carmax is about bottom dollar money not customer satisfaction for they sell defective cars If you have a similar issue please reach out to me mhsposting@gmail.com. This is a catastrophic failure. And I will have been without my truck for a whole year... With no support from carmax. You have been warned. . read more

You might not get maximum top dollar for your vehicle, but if you need funds immediately, I got a fair price, they honored my online offer, returned my personalized plates, inspected the car, paid off my lien, and cut me a check for the balance all in less than 2 hours. They have the entire process down to a science and made it pretty painless and trouble free. Another car lot wasted an entire week for me then backed out of the deal at the last minute so I was virtually out of time and needed an immediate sale. Car Max was the only one I could find that could do everything in the same day without any snags. Get an appointment ahead of time to insure they can take you in because they are very busy. If you need funds right away, this is definitely the way to go. read more

I have always had respectful and transparent service with CarMax. I bought my 2016 Jeep right before the pandemic in 2020. Found it online and had it shipped from Montana to Seattle for $300. It was a dealer's car to drive clients around in and it was loaded to the hilt. I did not have a trade in but had a fair bit of cash for a down payment. The car was low, low miles (13k) and just over $26k. Great price and I've never had a mechanical issue. Last year I got into arrears on my loan and they have treated me with kindness and understanding throughout my situation. Just paid it off today - four years early - and the car is still the best car I ever owned. read more

CarMax - 2016 Jeep Cherokee Trailhawk - Used Car Dealers Near Me - San Diego, California

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BEWARE fellow car buyers!! My husband and I waited over a week for a car to be transferred. We arrived and had the wrong car waiting for us. This was terribly frustrating, time consuming, and financially costly for us. The car they brought out was in horrible condition and had a spare tire on it! Go somewhere else! Save your time and money! read more

CarMax - The car they wanted us to buy. Terrible - Used Car Dealers Near Me - San Diego, California

I would give .5 stars if possible. We purchased a car with a right to return it within 30 days. Mistakenly I thought I could get the GAP insurance with my car insurance holder and didn't realize it was just with the loan. So I declined it. A young man hit my family in the car we had purchased and after GEICO paid off their part, there was still 2200 to be paid. No big deal, I made the mistake I'll pay it. Today I call to pay and it's now 3300 because they've been charging me per day since the accident for a car we don't have and had no control of when the insurance would release their money so that we could pay the rest. They straight face said they only did this to us (the extra 1000) because we didn't purchase gap insurance. So the 2200 we owed above the amount paid wasn't enough, they felt they needed to further get us by charging another 1000. I wouldn't buy another car from them. read more

So I did an online appraisal last week and it said $6000, but because a week has passed the value wasn't the same when I typed everything in just the same. It's showing $5,400 now. We did bring this to the attention of the facility staff and they confirmed time and time again with the people in the back that this is just the offering price available to me. They said it can fluctuate due to the market. ONE WEEK. Lol what!? Okay anyways other than that, the customer service is very dead and slow. The entire building is a Costco sized facility of 300+ employees roaming around in blue shirts and jackets. It was a bit overwhelming how small the waiting room was. Not enough seating and a very stiff area for room to accommodate customers spacing. In other words I'm saying it was extremely crowded. My wait time was 35 minutes and ended up being an hour. I did call on the phone before I came in and it said 30 minutes wait, but I waited an hour and a half. I did upload all the documents online before coming in to my appointment. Still a lot of time passed and I was disappointed. read more

This review is for shopping experience. My husband and I have started at Carmax for our last two vehicles. Car shopping is always stressful and this market only adds to that discomfort. While we haven't picked a vehicle yet from our most recent shopping experience, I wanted to jump on Yelp to shout out a salesman, Kwan. I am 6 months pregnant and my husband and I were really starting from scratch as far as deciding what we wanted and have a lot of variables to consider. Kwan was kind, patient, knowledgeable and made a hard experience so much more fun. read more

Worst Experience - Don't Recommend! I did an online appraisal, got an offer and called CarMax to ask how long it would take. "We pride ourselves in how fast we are. It will take no more than 30 min." Fast forward, we had an appt, showed up 15 min early and then waited 45 min past our time to be seen. Another 30 min to test drive and then was told it will take 6 hours to do the paperwork. WTF!! Got a call 7.5 hours later and the service lady said, "Can you make it here within 20 min because I am trying to go home on time." Are you kidding me, I waited with my family 8+ hours and I need to hurry. I then came down in 15 min and was told it will be a few min to sign the paperwork. 1 hour later, still waiting. Bad attitudes from all the business office people and poooooor customer service. I would never recommend CarMax to anyone. Total time: 9.5 hours + to sell car UNSAT read more

If I could I would give ZERO stars. This is the worst place I've been to! Front desk Jeff is extremely rude. I had a reservation for a test drive and was sitting there for over an hour: no updates, no sales associates available. These people have ZERO customer service and professionalism. read more

I brought my car in for some suspension issues that was all covered under max care (please understand that max care is a LIFE SAVER) PSA: The service guy (Manny) that helped me was so helpful He was nice he followed up with me he updated me & he knew his shit ! 10/1 I dropped off my car in the AM , I got a rental (covered under max care) ... 10/3 I was called and told my car was ready (yay). 10/4 I pick up my car drive down the street and I hear a funny sound (at this point I obviously turned in my rental already) so I turn around and take it back to manny. Took him on a ride a long so he could hear what I heard ... he tells me that he is able to put me in a loaner for the weekend (10/4 was a Friday) . I was then called on the following Tuesday that my car was done (again) Come to find out my " roader backing plate" seems to have been installed incorrectly which was causing the weird noise ... So, let's fast forward to 10/13 (today) I rarely drive with my windrows rolled down (my preference). Glad I did this weekend because NOW THERE IS A NEW NOISE THAT SOUNDS LIKE SOMETHING IS LOOSE it sounds like a clicking / knocking noise ! It's coming from the same side that they were just working on !!! WTF ! my car never made these noises before I went in !! Since it is Sunday (service isn't open on weekends ) I will call in the AM , I'll have to take MORE TIME OFF WORK to go in drop off my car , I HAVE TO GET A LOANER CAR , hopefully get the noise fixed properly and go back to pick up my car AGAIN ! This is causing me to question the safety of my vehicle, at this point I'm pretty furious. read more

If you are considering trading your vehicle here, I highly do not recommend it. Do your research, as I did prior to coming in for an appraisal. Check the Kelley blue book and Nada guides to get an idea of what your car is worth. For example, both Kelley Blue book and Nada valued my vehicle at around 55K to 58K. Carmax's offer was 49K. I understand they are a business and need to profit, but as someone that's from the car business I can tell you that the profit margin for dealers is normally around 2K. Car max is clearly ripping people off; especially during this insane car market. Do you your research so that places like this do not take advantage of you. I can only imagine what they are doing on the sales side to take advantage of people. Needless to say, I do not recommend Carmax. read more

Our experience with Carmax was straightforward and painless. We received pre approval online and we're contacted by a carmax representative who completed out the loan documentation over the phone and gave us our next steps. The only downside is that when we arrived, they had to revisit all of the loan information. The minuteness of the requests and detail they requested made me want to leave, but my husband talked me into staying. From that point, it was painless and quick. Once I had been driving the car for a couple of days, I found there was some sort of glitch in the Bluetooth receiver and the system would reset itself and throw me into the FM stations. When I called about this, the service department was very helpful in having someone come to my house to look at the problem. It turns out the navigation system needed to be replaced. The order was placed for the new system, they came to my house to install it - no questions asked. I would 100% go back to them, even after the financing snaffu. read more

Got 3 thousand dollars more for my trade at carmax. People were friendly and service was great. I started the process online and then went in to get it on paper, they give you a print out that they will honor for 7 days. Overall great experience. read more

Took over 4.5 hours. Came in at 3 early for my 4pm appointment. Left at 7:30 the agent that dealt with me had to keep waking bad not even over exaggerating, prob walked 2 miles. Trust me it was a lot to keep checking with a manager! If you are new and don't have training someone with experience should be over him observing, terrible leadership. read more

I buy a car a year for either myself or my husband and have been using CarMax for almost 20 years. Have always had great service and love the cars I've purchased and refer CarMax especially Jeff. The last time Jeff wasn't available and it's been very disappointing. The car I purchased was misrepresented - new tires and within 4 months I need new tires, paint scratches that were suppose to be addressed and a windshield chip all promised to be taken care of and Carmax refused to repair. I spent 4 months trying to get a sale manager to call me and zero communication. Finally called Carmax Corporate and finally a call from Andre, a supervisor, who was not only condescending to me as a women, like I don't know cars ( I own a car collection of 40 cars), continued to call me "Sir" and not once apologized for their lack of follow up or thank for my loyalty. The paperwork was even wrong when I purchased the car!! The level of service and follow up is horrible. Customer service and management is an all time low. Sadly something that could be fixed at a minimal is now a major issue and I will be taking my business elsewhere. The lack of professionalism from Andre and my saleswomen has made this a horrible experience and I have had to spend money on a car that was supposed to have new tires and repaired. Lots of car dealerships avoid this one!! read more

I received an online offer submitted all documents required. Waiting and calling 3 days for someone to tell me where to send my bank pay-off. No body knew where I should send it. I was on the phone being transferred to Corp, sales and Kearny Mesa business dept and nothing. Finally a day before my offer expires they tell me I have to take it in because it expires tomorrow (really !) And since it will expire they will have to reevaluate offer! Seriously after I've called numerous times trying to get someone to assist me! Terrible customer service and not the first time either. read more

Unbelievable bad service. Do not sell your car to Car Max. First, the web site said the car needed to be brought to them for a estimate. We made a appointment. Got there on time and were told we had to wait 45 minutes for them to test drive the car, and inspect it. They did not test drive the car. I assume they inspected it but it never moved from the parking spot. They said they would call us when they were done. After a hour, we had to contact them. The quote they finally gave us was $300 LOWER than a dealer trade in. What a waste of time. read more

BEWARE!!! If you're looking to sell your car to CarMax, be prepared to get ripped off. My car low miles and in Excellent condition was offered $5,000 less than trade in value. Just let CarMax shop car auctions for their inventory and let them buy the cars that have a mystery or so so condition!!! read more

This car sales people are a peace of Shit. Do not trust these assholes. They ran my credit 2 times after telling me that they were only doing a soft credit check, I asked him 2 times are you sure its just a soft check, and he said yes its well not show on your credit. And they I find out this asshole still ran 2 hard credit checks and this drop my credit score and now I cant get another car. I am so pissed off. After I started to read the Yelp reviews Wow this guys have been fucking people all over the country for years. Please read the Yelp review it well blow your mind. How these guys are still in business. Im going to take them to court and everyone should do the same. Stand up for yourself. DO NOT DEAL WITH THIS CAR COMPANY THEY ARE A SCAM read more

I have been waiting for over 2 hours and it's a nightmare in here. When is it okay to have an old lady with an oxygen tank slung over a chair, a lady with a parrot or a man with a dog in a stroller, waiting. Hurry up. I can only image what the morning sale team pep talk is like...."Let's sell and have people wait hours for the paperwork. I am not buying a car here, I'm here to sell a car and DAMN ready to just leave the car and walk. So tired and they are actually getting g slower. Having over 20 sales people and only 2 front desk, business office peeps in the paperwork side. I would WALK and not look back. For the business, it's not OKAY ass gaskets..... read more

Basically I learned the hard way that any car that you buy from CarMax, and I do mean any car is only going to be ready to walk out the door with you it'll start falling apart at that point. I've got a 2014 Ford C-Max Hybrid and then the last one and a half months I've had to replace the radio, the speakers, the amp for the radio, as well as now the transmission. All in four and a half months. Of course I didn't sign up for the extended warranty which when I took it in to find out about the vehicle all I got was a smirking oh well. So on one hand I guess that was on me. But I'll tell you this once I come out and go with this new transmission I'm going to bring CarMax back that car right through the front door. See you soon... read more

CarMax - Used Car Dealers Near Me - San Diego, California

I wish I could give this location ZERO stars. Absolute horrific experience, will never recommend Carmax to anyone again. Last Thursday, I came to Carmax for an appraisal on my vehicle and planned to trade it in. I found another car from a Carmax in Murietta and they sent it to this location. Once the car arrived (a week later) I was unable to receive the car because they had missed an inspection on the car in Murietta and needed to send it back. I decided to then cash out at Carmax and look elsewhere. Since it was so late in the day and the banks were closing (I have an outstanding loan), they told me to come back the next morning to sell my car, but they would do a test drive to "lock in" the appraisal rate. I came back the next morning and was in line by 9:30am. They opened at ten, I was third person in line, they told me it would be a 45 minute wait AND that they would need to test drive AGAIN. It has now been over two hours, I'm waiting in a line AGAIN because they have yet to call me to tell me I am ready to sell and I'm not even sure if they have done a SECOND test drive. Hire more employees, get better management, do what you got to do to make this location reasonable. Seems like a lot of other customers are experiencing what we experienced here today. UPDATE (12:30): After waiting in line for the third time, the man who was previously helping me trade in my car found me and asked what was taking so long. He went back and ignored out that they were having trouble reaching my bank. I then had to physically leave, go to the bank for paper work and come back. If it wasn't for the employee who was previously helping me, I would still be waiting. Apparently things are good to go and they will call me...again...when payment is ready. UPDATE (1:15): they said it would be another hour two hour wait. THIS PLACE IS HORRIBLE. UPDATE (2:30) finally received my check for my vehicle, only took from 9:30am-2:30pm. This place is full of mouth breathers with terrible customer service. read more

CarMax - HAHAHAHAHHAHA YEAH RIGHT....waiting five hours for a check.... - Used Car Dealers Near Me - San Diego, California

My brother bought a car last May. By mid June they started calling my brother to verify the vin# for DMV purposes. We live 50 miles away from their office and they need him to verify it in person. Since we have Carmax closer to us, he went there instead for verification. Few weeks later my brother got a message from Carmax saying that his license plate is at their office. We called them back and asked them why do they have the plate? And they said that it was delivered to them because DMV does not have my brother's address. So I asked them to mail it instead to our house and the person I spoke with (Amber) said that it will be sent through next day delivery. Almost 3 weeks later, the plate did not arrive. So we had to call them back again and they said they still have the plate‍. We had to drive there to pick it up. The license plate was supposedly mailed from DMV to our resident. I don't understand why we had to drive to pick it up from their office. read more

Great customer service. They will take care of you and your car. Truly a great experience.

Update to reflect how it's impossible to get anyone to answer the service department phone. I've been trying all day for a few days to schedule an appointment for a relatively insignificant work order for a car I just bought. Beware of anyone buying their service warranty....THEY LITERALLY DONT ANSWER THE PHONE THEN IT AUTOMATICALLY HANGS UP YOU. read more

I absolutely love Carmax! My husband and I purchased a car from Carmax and sadly the next day my husband passed away. I spoke with Carmax and they took the car back. Not one problem. Everyone was so kind! They went so far out of their way to help me out. Everyone was so kind. I wish America ran the way Carmax does!!! A+++++ read more

I had a great experience when I got there I test drove the car Anthony went over everything with me in regards to pricing with her without extended insurance he was very patient next day I sat down with Amber the financial person she was absolutely wonderful as well. I had to bring in my car to the service department they took care of me immediately. The only negative I would have to say it's my own fault I left items in the car I wish someone had called me so I could've gotten them back it was overwhelming for me buying a car that operated so differently than my older car so I wasn't meticulous in cleaning everything out that I needed. read more

My 2011 Infiniti G37 had racked up 142,000 miles - mostly from commuting to/from work and it was time to start looking for a new vehicle. When I started looking for the Ford Edge that I wanted, I discovered that it was at CarMax Oxnard (Oh for heaven's sake! Not CarMax again!). The stock number of the vehicle is 21488004. Based upon my last dealing with CarMax, I was real hesitant to even consider CarMax again but I said to myself that this time, I am going to have a backup plan in place in case something goes wrong (which it most certainly did!). I went through the finance process over the phone and was given my finance rate within a short amount of time. I made arrangements to have the vehicle transferred to the Kearny Mesa store and it arrived late last week. I knew that it was going to take a few days to inspect the vehicle so I made an appointment to see the car in person this past Saturday (two days ago). After looking at the AutoCheck report for the Ford Edge, I discovered that the vehicle had been in an accident in June of this year with no airbag deployment. Not such a big deal to me. Definitely not a deal breaker. When I ran a CarFax on the same vehicle, I discovered that the vehicle had been in a front end collision with airbag deployment. I am not sure which report is correct - AutoCheck or CarFax, however, to be safe, I backed out of the deal and ended up finding a nicer SUV with less mileage at Ken Grody Ford in Carlsbad and bought it this past Saturday morning. The best part is that Ken Grody Ford matched the amount that CarMax was going to give me for my Infiniti G37 ($8500) which paid the vehicle off and I was free and clear. No negative equity to transfer to the new vehicle! There are tons of choices when it comes to buying a car. I do believe that CarMax does give more than most dealerships when it comes to trading in your vehicle but consider doing your own research before buying a car and run a CarFax report just in case something appears on that report that doesn't appear on the AutoCheck report! read more

I very much enjoyed my experience at this CarMax. I went in on 1/3/22 look for a Jeep Wrangler to purchase. I was just a walk in, no appointment just to look around and see if I could find what I was looking for. I was place on a wait list for like about a few minutes and then ray called and let me know he was ready to help me out. Went inside met up with ray and let him know what I was looking for. Ray is an amazing salesmen and help me with everything and all the questions I had. He found me a car in my price range. He got the car transferred to this location and it got here within a week. Today I went in and got my Jeep and Im very happy with my experience with CarMax and with ray. He was very helpful every step of the way from looking for the right one to purchasing it and all the paperwork. Thank you ray so very much for an amazing experience with you and CarMax. read more

CarMax - Jeep Wrangler, CarMax - Used Car Dealers Near Me - San Diego, California

Great service. Jeff went out of his way to explain how my purchase worked. No pressure, no hassle, and once again Jeff found financing that was better than Navy Federal credit union. Great deal on a nice car thanks to Jeff and a couple others at CARMAX. THANKS CARMAX read more

I had the best experience today at Carmax. I have bought cars and sold cars before at this location in the past. However this was something different, as I really utilized their app for this purchase. I have been looking at Veloster's, specifically this specific color, Vitamin C. I wanted this car in an older model in this color, in an automatic, not a five speed, with a sunroof, with leather seats and a turbo edition. I was able to find it on the app in Northern California and paid to have it transferred to this location in San Diego. Today I received word that it had arrived and I could come test drive it. My sales person Jonathan was wonderful, he really was. You always hope you have a sales person that listens to you, doesn't do a hard sell and just has a conversation. And that is what today was. I was going to sell my Toyota truck to a Toyota location, because I was certain they were going to give me a better purchase price than Carmax. Not for any other reason than that is just what I thought. Jonathan convinced me to do an appraisal at Carmax regardless just to see what the value would be on the truck. I knew what Kelley blue book value was and I knew what I needed to have to put down on the car and make sure I had small monthly payments to refinance the rest and have some cash in my pocket. Well if he had not recommended that to me I would've had to go to two different dealerships. So I had it appraised at Carmax. and it was appraised at a higher value than even I thought. I did not have to go to another car dealership and I was able to do everything that I needed to do all in one place, one stop shopping. And the entire time let me tell you Jonathan was wonderful, he made everything so easy, his demeanor was wonderful and he made sure I felt like I was making good decisions and during downtime we even chatted about our dogs. Carmax, if I was still a regional manager I would be stealing Jonathan from you because his sales skills are enviable. Thank you Carmax, thank you Jonathan. Today was such an easy sell and purchase, and I got the car that I wanted and I got it based off of all my use of the Carmax app., So thank you for the app as well. It was a great day. Oh and this was a birthday gift to myself so it made it even nicer. read more

CarMax - Jonathan, my sales person at Carmax and me looking so pleased. - Used Car Dealers Near Me - San Diego, California

Ashley is the most amazing sales agent to work with. Very patient and knowledgeable. I highly recommend working with her and the Kearny team. Excellent customer service. Thank you read more

Bought a car 2 1/2 weeks ago. I needed them to check the tire due to them tell me they put brand new tires on it when I bought the car. One morning I woke up and it was completely flat. Took the tire off and put the spare on so it's not just sitting on the rim. I see no physical damage no nails or screws just flat. Been trying to schedule an appointment but no answer no call backs it's been over a week. When talking to customer services they don't care they just say return the car if you want. What kind of business are you running over there. I am about to call navy fed to unwind my loan and drop the car off. No manager to speak to nothing. Just warning everyone out there looking for a new used vehicle. read more