I'd like to thank Frank Saleh for helping me throughout the process of purchasing my first car. I did this all on my own and I felt like the luckiest man on earth with the service of Frank and Audrey. Everyone here at CarMax is friendly and carry themselves with great professionalism. Frank made sure I was taken care of within less than an hour. We tested out my car, answered all my questions, given clear instructions, and worked out the paperwork with Audrey. Frank was always trying to make sure my decision was stiff and that I was truly sure of my choice of car. We got along so much! We talked about our pasts, etc. Frank will definitely be my next new car salesman. This location is huge with lots of variety of cars: Mercedes, Audi, Dodge, Infiniti, and more! They will take good care of you here. If you're looking for someone to help you with your next vehicle purchase or even to sell, I totally recommend Frank Saleh. He's a family man who loves his job and just wants to make sure his clients get what they want. If you should know... I ended up buying an Audi A3! read more

I found the used car I wanted on line, maybe a little more than I thought it should be but the service was worth the few extra bucks. Would have given 5 stars except I had to wait on line for more that 15 minutes twice This seems to be a common problem. Once I had set up express buying it took less than 30 minutes for all the paperwork and another 15 for getting the car ready. Best car buying experience yet. read more

Sold my car here and service was very fast and seamless You can make an appointment online I came in on a Saturday morning They took about an hour for testing and examination. Then they give you a quote and if you accept they start the paperwork which only takes about 30-45minutes. Then you're done! I was literally in and out for only 2 hours or so. They also gave a GREAT PRICE for the car. I would highly recommend for anyone looking to sell their car. They will buy your car for more than what you can sell on craigslist, literally. and service was super fast and easy. read more

Found a car at a Carmax out of state. Contacted Carmax, talked to a gentleman who said he would get back to me same day about paying for the transfer fee. Two days later I had to call and set up the transfer with a different sales person. Called and talked to somebody else who was able to take care of my request. Day of signing went pretty well, no serious complaints there. However the sales guy tells me I have to bring the car back because he can't get the front license plate holder to attach to the car. Few days later I come back and the repair representative can't get it on either. I mention that there's an issue with the windshield wipers. He can't fix that either. Parts have to be ordered... The correct license plate holder comes in and the first appointment they can give me is over a week out. Show up for appointment and when I remind him about the windshield wiper issue he says "Im going to have to order the part and you're gonna have to come back". *another* trip? AN HOUR later, for a license plate mount and a windshield wiper that they can't fix read more

CarMax makes you believe that these are "offers". Do not fall for this. It is false advertising. They are not. CarMax lowered their "offer" to me by $4,000 on my "$12,500" car after I took the car to "drop off". Companies that purchase your car are nothing but Pawn Shops, taking advantage of unexpecting individuals that need money. Keep your guard up and have a backup plan in case they try to undercut you. I did sell my car to Carvana for $11,000 with no problems. I would recommend them, but be prepared to go somewhere else if you feel that your car is worth more. read more

Best place to sell your personal car, hands down! Words cannot express how wonderful and how easy my selling experience was with CarMax. I felt confident and reassured every step of the way. These guys are courteous, professional, and fair. The selling process is easy peasy lemon squeezy: 1) Go online to carmax.com and go to "sell/trade" onear the top left of the web page, and enter your car details. You will, then get an immediate offer (buying price) from CarMax. 2) Next step is to schedule an appointment if you like their offer. 3) Make sure to bring your CarMax offer code, driver's license, vehicle registration, auto title, all vehicle fobs/keys, and auto-loan account info (if you still owe money on your car.) Tip: In California, it's okay if you can't find your auto title; CarMax is able to do an e-title check online. Make sure you bring a valid state-issued ID for everyone listed on the title. 4) Drive to the CarMax property and park in the store front parking lot and walk inside directly to the "Business Office" desk which is located inside the front middle of the store. Itakes about 2-3hours wait for the entire process depending on what day of the week and how busy they are, but it is so worth it. 5) You sign some documents affirming that you relinquish your title and vehicle to CarMax and they give you a check right then and there. You will not be able to cash the check; and will only be able to deposit it into any bank account. 6) CarMax will pay for you a Lyft ride up to 10miles! Cheers and many tto CarMax read more

This review is for the CARMAX in San Jose, CA. I was selling my 2021 Subaru Outback, with less than 5,000 miles on it. I went to the Monterey, CA; Subaru dealership and they offered me 24K. Carvana offered by 24.5k. Edumds offered by 27.5. CARMAX offered me 28k. So, I drove up to the San Jose, CARMAX and met with Vanessa Galegos from the Business office. I was 45 minutes early for me appointment, but that did not deter Vanessa. She got me enrolled in the inspection part and was very helpful in letting me know, at what stage the inspection was at. Within 45 minutes the inspection was completed, I had a cashiers check in my hand and I was out the door. Would definitely use CARMAX again. read more

I wanted to avoid all the hassle of doing a private sale which meant that I was probably going to get less than how those sales usually go. I had also just visited the dealer of the same make of my car and because I wasn't looking to buy, they offered me a terrible, way below market deal. A service like CarMax was my last hope. I made an appointment online the day before at the CarMax closest to me. When I showed up, I checked in at reception. I had to fill out a form with my address that would be used by the appraiser. I was told to move my car to a designated appraiser spot and that someone would be out with me in about 5 minutes. The appraiser came out with a handheld and scanned some info, checked under the hood, my odometer, etc. The process was all pretty quick. They have special Covid precautions in place that have reduced contact during appraisal which showed. The gentleman appraising my car kept his distance and avoided touching things. This probably took about 5 minutes. After I was asked to wait while he went in to do the paperwork on the quote. Not long after I was given a sheet with the appraisal value (no negotiating) and how they came up with that number given the features of my car and what certain parts were rated. It was $2,500 higher than the dealers offer and higher than what I was expecting based on Kelley Blue Book which was just fine with me! I accepted the offer and handed over my title, registration, and key. I also had to provide my driver's license for them to make a copy. From here the CarMax team takes care of the title transfer and all the DMV paperwork. The next employee that helped me told me that it would take about 45 minutes for this step. The last part of the step was signing over the paperwork and getting paid out via bank draft. On a Covid note, all the employees were wearing masks properly which was a relief. No one was wearing gloves though. There's a lot of paperwork involved with car deals so they had cups with pens that were used or sanitized. They weren't cheap about bringing out new pens that were individually wrapped either. They had hand sanitizer pumps at each of the desks and bigger automatic dispensers throughout the interior of the building. Speaking of the desks, I was sat at one where it was 2 desks pushed together which meant we were twice as far from each other which was nice. After an employee helped me at a desk, she wiped it down with spray. There was a lot of social distancing signage as well. They had markers on the floor for where to stand for places where a queue might form. The interior of the building is also pretty huge so it's not difficult to dodge other customers. The coffee machine was not in use (probably because they didn't want it to be a virus vector) but there are vending machines available with refreshments. I was also offered a bottle of water at one point. Overall it was a painless process without any haggling or fakeness. The employees I dealt with knew I was only there to sell a car and didn't try to talk me into making a purchase. Everyone was very pleasant to speak with and explained what they were doing at each step. I actually left my garage door clicker in my car so an employee had to walk me back to the car to retrieve it and they were still making conversation even though the sale was over. Very pleased with my experience! read more

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Carmax is a premiere car dealership if you are shopping for a used car. I especially enjoyed working with Frank Saleh who is so knowledgeable and honest, it was a pleasure working with him. He is very professional, & yet he really cares about his customers & went above and beyond. He even drove with me to my home to guarantee that the car would fit in my garage. Frank just says it like it is & never inflates or over sells his customers. I had a great experience with Frank & Carmax & can highly recommend them both. read more

Excellent experience of selling them a used 5 year-old car. Their online appraisal tool gave us the highest estimate from all online sources. We came in dropped the key, they took it in for inspection, and they came back after 30 min with an offer $200 higher than their online estimate. Pretty amazing. Very painless, absolutely no haggling. Took longer than expected to do the paperwork (1:15 hours) but no surprises. Overall - an excellent used car selling experience. Recommended. read more

I have to clarify that this review is for SELLING a car to CarMax. I have never purchased a car from CarMax so I would not know. I have sold three cars to CarMax. They literally could not be nicer people. They are clear. They tell you what they need. It's not so easy to sell a $30,000 car to a private party. CarMax makes the job really easy with minimal risks. I would definitely sell my more expensive cars to them in the future. read more

I purchased a 2010. Cadillac on 8/2023 and have had several issues. It's a lemon I spoke with Jose Alexia George and Ramon service manager that is no help. Please please think twice before buying a used car at Carmax. Save your money and buy a new car .....!! read more

My first experience with CarMax was back in September where I sold off my end leased Wrangler. I was greeted and served by Tracy at front desk and it was a very pleasant service with her. Post Tracy, I met with the account/finance desk and the final guys who took my car to the back, the entire experience from end to end was smooth and seamless. I was quoted much higher than other companies so I went with CarMax. Didn't expect the service/process was this good. The final guys also helped me to take a final photo with my Jeep even though it was brought back to the storage at the back of the premise. read more

Went to this carmax to test drive a car and felt very pressured to buy the car despite carmax being known to be a no hassle type of place. Nav was the one working with me. She even tried to talk me out of shipping this car to a closer carmax to me. Pretty disappointed since my boyfriend recently bought a car at carmax last year and had a great experience. read more

I purchased a vehicle from Carmax back on 1/27/24. I purchased the vehicle and drove home that day. While driving, I heard a noise but didn't think much of it since it was a different vehicle that i wasn't used to. The next day, I started the car to drive it to work, and that noise was louder. I drove the car to work, and the noise got much louder. I called Carmax to let them know so I could bring it back for them to look at. They scheduled me for a maintenance appointment 2 weeks away that I got scheduled for on 2/12/24. So, I left the car parked at my job until the appointment, as I was scared to drive it. I took the car on the night of the 11th and left it there for them to perform the maintenance. They confirmed it was the power steering pump and said they would replace it, but I had to wait until the part came in on the 23rd of February. I was scheduled to leave town on the 29th. I purchased this vehicle to get away from an abusive relationship before my husband got back in town. I had put in notice with my job and apartment to leave on Feb 29th, so I needed to be gone by then. They ended up getting the car fixed before the 23rd as the part came in early, but then they said they looked back over the car and saw the water pump needed to be fixed too. I asked how long that was going to be as I needed the car to get out of town. They said it would be past the 29th and that they would ship the car to my new place if that would work. So, after I purchased a vehicle, I had to get a vehicle to be able to drive across the country to Florida, where I relocated. They called me on March 13, 2024, and stated the water pump was done, but they now needed to fix the transmission and estimated the repairs would take another 3 weeks. They called me on March 25, 2024, to tell me the vehicle was done and would be shipped soon. Here I am, 4/15, and I still have no vehicle. Last week is my 2nd car note and 3rd insurance payment. All I keep getting is insincere apologies and the run around. Can't seem to get management involved. It's like nobody cares. I feel like I was sold a lemon and just stuck now. This is my 2nd purchase from carmax and will definitely be my last. Everyone I know will know not to purchase from them. They have a policy that you have 30 days to return the car if you don't love it. I didn't get that opportunity because they've had my car since right after purchase. This company is a joke! RUN! read more

Looking for a vehicle We highly recommend John Wright at car max on Capitol expressway , My sister was in search for a good reliable vehicle . John wright helped us thru the process answering all questions and concerns . As anyone knows the process of buying and or trading in a vehicle is a very lengthy process . John kept us informed and made us comfortable . while the whole process was being completed . Thank you Car max for employing a fun informative sales representative. read more

Great Customer Service. My husband and I recently purchased a Chevy Tahoe from Carmax on Capital Expressway in San Jose Ca. and had a great experience. Salman Jaffery was fantastic!!! Very informative and pleasant to work with. read more

Update Update . In a landslide victory, I single-handedly sued. Carmax got them to do the right thing and they fired Joseph if Joseph's reading this or anyone else reading this that works there. Just remember you can't treat people with this dis respect you can't think that you're above people and if someone comes to you and tells you that they've been wronged by your company perhaps you should listen. Hopefully they fired Deanna Mendez as well , next if you have any questions or would like to know how you can fight back please contact me at 4088320493. You can see the photo I won $8000. Thank you so much to Robert L Star attorney-at-law. For taking the time to listen to me and make things right don't let anyone at Carmax tell you anything different you have a lot of rights and just because you bought a used car doesn't mean it Has to be a lemon, even more so you don't have to drink the lemonade read more

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Came out to test drive a truck we found online. After driving no more than 2 blocks the drive terrain gave out making loud noises and an incredibly bumpy ride. We pulled over immediately and called Carmax who left us on the side of the road for over 30 minutes when we were within a two block radius of their lot. (On the same street of their lot) I got out to WALK back while my bf waited and I made it almost half way back ON FOOT before they picked me up on the side of the road. It was a 2 minute ride to their lot IF THAT. read more

Customer Service manager, Maria H. is amazing!! She accommodated us in a way that was truly above and beyond. My husband was very ill but had to sign the paperwork since he was also on the title. Without even asking, Maria expedited the process and came out to our car. Overall a great experience. read more

***come here first, get insulted, then go elsewhere*** Best thing to ever happen, getting insulted by this franchise who believe what they have is gold, wont budge on the price, and whatever we have is crap that doesn't hold its value . Got a Porsche Macan S instead at a low interest rate of 3%, they also came down on the price a couple thousand dollars. Best of all I loved that the staff didn't care to tell me what I should or shouldn't do with my money. Thank you so much CarMax you guys are the best at being the worst! If it weren't for you I wouldn't have my Porsche now. I did love the QX70 limited but the Macan S is even more bada$$. read more

CarMax - Car Buyers Near Me - San Jose, California

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I needed to sell my wife's sports car because we're having a baby. I thought sure I wouldn't get a fair price or for sure in the end theyed add a bunch of fees. I got exactly what they said. Very fair and quick. ( I dropped it off for them to appease and came back later. read more

CarMax - Car Buyers Near Me - San Jose, California

Going to CarMax was a bad discussion they are horrible customer service and their discriminators and love to waste time

If I could give 0 stars for this carmax I would. We had made an appointment and came in earlier because we didn't realize the time. Someone assisted us right away but a friend had come in as a walk in and they wouldn't take them even though they just wanted to ask some questions. There were 10 employees just sitting around for 1.5 hours doing ABSOLUTELY NOTHING. The sales person Sebastian? I think his name was, he wasn't very personable or helpful in anyway. We did not feel welcome or feel like they really cared to help us. It's amazing this place is even up and running. What a terrible waste of time! We got our 1st car at Hyundai down the road and the service was honest and awesome. My friend went to Toyota across the street and got amazing service as well. read more

One of the sales guy was super nice. Seems like they are Wayy understaffed. It took almost 2 hours for a test drive and we had an appointment. First they said 15 min, then they said 10 then 10 more min. I didn't like how they got the time estimation wrong 3 timesThey need help here. read more

Bought a car. Was an easy transparent transaction. I went in not expecting much given I was not looking for anything specific, just something that fit in my budget. Sales guy Quan was definitely above average, appreciated his help. read more

My car died on the highway and I had no idea what to do with it as the transmission died and would have cost way more than the car was worth. I read that CarMax bought cars in literally any condition, so I had my car towed out here (thanks AAA) for an appraisal. They walked me through the process and I was transparent with them about all the issues on the car, expecting to get next to nothing for it. I was probably just going to donate the car anyway, so I would have taken any reasonable amount of money. I knew what I was in for as I got a car appraised here a few years back, but didn't get a very good price on it so I ended up selling it private party. This was a bit different as I didn't feel comfortable selling it to someone as a broken down car. They were very nice throughout the process, and didn't judge me on how old or broken my car was. I waited about 45 minutes for the appraisal to come out, and they gave me triple what I expected! I accepted the offer and 30 minutes later got a bank draft (pretty much the same as cash) for the amount they promised, and I deposited it at my bank. I'd definitely come back to at least get an appraisal, because they're good for 7 days and you can use it as leverage if you want to trade it in at a dealer. read more

Had a verified online offer from them. Brought my car and got some run-around talk about a bike hitch invalidating the offer and thus offering half. I declined and when I went to get my car all the doors had been left open with not a soul around at night. When I left I was able to get on the freeway quickly only to suddenly have my car alert me that my hood was unlatched. Sooo unprofessional on many levels. I will never set foot in this place again. read more

I had my car appraised at their Website and got a "guaranteed offer". Sounded really simple and uncomplicated. When we showed up with their car and their "guaranteed offer" in hand, they told us they would want to reappraise the car. Surprise, surprise, the reappraisal came back lower, at less than half of what they had offered before. If they hadn't made a "guaranteed offer" there would have been no problem, but this was a bait-and-switch. Bottom line is, I wasted two hours just to find out they were taking me for a ride. read more

Today, I tested drove a Red FORD FOCUS #License plates 7HBZ945; Stock # 22539782 VIN # 1FADP3F29EL350391. As soon as I got in the freeway the car started jerking when pressing the gas within minutes on the road. It was very scary because I wasn't sure if the car was going to make it back as the jerking got more intense and the engine light turn on. It's shameful CarMax doesn't test/ inspect the car throughly before pushing dud inventory to customers. This car is $16,998 ($19,558 w taxes) and that's a huge rip off not to say it's illegal practice. If anyone gets scammed by unscrupulous car dealers, consult your state's attorney general to investigate fraud and scams. read more

Ive purchased 6-7 cars in my adult life. I just turned 40, and I have transitioned from muscle cars, to sports sedans to luxury sports sedans, to hyrbids, and now the ultimate jump... Electric. I like driving nice cars. (ive owned a pontiac GTO, Cadillac CTS-V, Chevy SS Sedan, to a Hyundai Ionic Hybrid) And I was excited to finally make the jump to ful electric. I had done my homework on the Chevy Bolt EUV, and found the car interesting. I thought i'd go into the Dealership and check the car out in person. (Ive always had so many negative dealership experiences, but for some reason I thought today would be different... Wrong!!! I cam to the lot, and spent a good hour, looking at vehicles. More specifically an unlocked EUV. I began inspecting the car, and figured someone would be out to greet me. (I have budgeted approximately $45k to purchase on the spot. No financing, none of that. Heres my check. thank you) It was a little after noon, the lot was not busy, and with the exception of a few service employees rolling around on golf carts, I was the only one on the lot. I figured with how hot the electric market was, someone would see me looking at the electrics and come my way. Crickets. I even went tover the the used Teslas out of curiosity. The king of electrics.... Crickets. After about an hour on the lot, I left. I was once again bothered at how poor the service and training these dealerships continue to display. I left the lot and went across the street to Carmax. Same experience. I then went over to Hyundai... Same thing. I finally went over to Normandin Jeep and was greeted immediately by Vicente. A young professional Sales consultant. I gave him my criteria, but also told him I was also interested in Jeep SUVs. (specifically a new compass) He showed me a brand new Compass and explained their rebate promotion going on). SOLD!!! What an amazing car, and what an amazing difference a little customer service goes! Great experience at Normandin. Customer for life!!! read more

Up front, CarMax gets five stars. My girlfriend and I were looking for a low mileage 2015 or 2016 Hyundai Genesis sedan with the 5 liter engine. We first tried Shift, one of CarMax's competitors. They had a Genesis at their Whittier location. My girlfriend was visiting family in San Diego. She scheduled an appointment for a test drive on her return trip north. Shift stiffed her on the appointment, stating that their "concierge" was really busy and didn't know when she could see the car. We had other issues with Shift regarding failure to provide promised information. Enough of that. CarMax is not Shift. Everything about our interaction with CarMax has been excellent. They shipped a 2015 Genesis 5.0 from their Oxnard facility to San Jose for $199.00. That was $100.00 less than Shift's quote. Their communication during the process was great. The car arrived in San Jose almost a week earlier than their estimated delivery. We received a timely email informing us the car was ready for a test drive. We scheduled an appointment and within two minutes of walking through the door their salesperson Nico assisted us. Nico is a commensurate professional. He was straightforward about the car and the purchasing process. He did due diligence by offering their extended warranty. When we declined, he respectfully moved on without any pressure. Good luck with that at your usual fly-by-night used car dealership. Next was the test drive. While CarMax advertises 24-hour test drive, we were allowed 20 minutes. If you are going to use CarMax, read the fine print. We did not need 24 hours. With only 24k miles on this car it was essentially new. We checked most of the functions during the test drive and made the decision to purchase the car. Part of our decision was based on CarMax's 30-day/1,400 mile no-questions-asked return policy and their 90-day/4,000 mile limited warranty. Good luck finding anything close to that at another used car facility. We wanted to look at a used 5 Series BMW being offered at a BMW dealership. Their return policy was 72 hours. Get out of the Dark Ages, BMW. CarMax rep Krystal then walked us through the legal purchase documents. Krystal is another top-notch professional. She answered several questions, but moved efficiently through the process. The next thing we knew, Nico was walking us out to our new car! Now I would like to comment on haggle free car purchasing. At this point in my life I believe someone would have to be a masochist to negotiate a car price. Why would anyone choose to go through the demeaning process of making an offer to the salesperson and have them leave you squirming in your chair for an hour while they "run your offer by the manager"? Anyone who has seen the movie Fargo has seen exactly what happens when the salesman sees the manager. They discuss baseball and the salesman comes back and says "We just don't have enough wiggle room in that car to accept your offer". Of course, the salesman knew exactly what the bottom line was on the car from the beginning. Going to the manager is just a slime-ball way of breaking you down. Haggle free purchasing is a long overdue blessing. Would you go to a department store and haggle the price of a pair of jeans? Would go to the grocery store and attempt to haggle the price of ground beef? Find a car you like and consider the selling price. Test drive it and buy it or not. It should be that easy and it is at CarMax. Lastly, the archetypal pattern of the used car salesman needs to die an unnatural death. John Steinbeck documented the underhanded, dubious, and exploitative practices of Depression-era used car salesmen in chapter 7 of his famous novel The Grapes of Wrath. Their practices have not changed until now. Thanks, CarMax. read more

CarMax - Nico and Sharon with our new Genesis! - Car Buyers Near Me - San Jose, California

Received an online offer. Made an appointment at the time they told me to bring in my car. Took an hour for them to tell me yes indeed they will give me what they offered. I say ok great let's proceed. They tell me oh well we can't we're closing. Why are they offering appointment times to people if they cannot complete the . I ask to speak to a manager. I ask her why was I given an appointment time that I would not be able to complete my car sale at and why nowhere in the email does it say you need to come in by a certain appointment time in order for them to actually purchase your vehicle not just tell you again hey well buy your car. Ok now I waste two days and have to drive 4 hours instead of cutting that in half. Incompetence. read more

This place is trash service is trash don't come here... pretty sure I'm going to return my new car because of the service I've received it's been in the service for three out of the four weeks that I've owned it read more

2 stars for the friendly people working there, but zero stars for my overall experience after the car was purchased. They sold me on their "bumper-to-bumper extra warranty " to assure me the car I bought would be covered if any issues. I ended up getting a 2019 Nissan. Took it for a test drive, did a walk-around inspection and even checked under the hood. It seemed like a great car. Under 20k mileage. A few scratches and dings. It took them about 2 hours to "get the car ready", while we waited after financing was done. They said they were washing it and making sure it was all clean for me to take home. First thing I noticed once the car was "ready", was that it didn't look any cleaner than when I test-drove it. I let that one go, as I was just ready to get out of there and go home. 2 days after I purchased my car, I hop in to go to work, and the car won't start. It's totally dead. Turns out to be the battery. I call a tow truck to jumpstart my car, and the tow driver notices it's a fairly old battery. I found this odd, as the car itself is only 2 years old. Why would there be an old battery in there? Unfortunately, the battery wouldn't hold a charge, so I get on the phone with CarMax and they tell me the battery isn't covered with the warranty I purchased. By then, I was pretty annoyed, and told them the battery was older than the car, so finally the carmax associate tells me to bring the car in, and they will try to have their mechanic check out the issue. I dropped the car off on a Tuesday, but then they call me and say the mechanic there is busy, but he will replace the battery for me as an act of "good customer service". I ended up having to leave the car there for 4 days! It was very inconvenient, and I ended up needing to pay for Uber to and from work that week. Finally, I was able to pick up my car, and as I was driving it home, the tire light cam on my dash, indicating my tire pressure was low. No problem. I stopped off at a gas station to put air in. A few days later, again. Tire light came on yet again. By then, I was just extremely annoyed, and didn't want to waste any more time with Carmax, so I just replaced the tire. After the tire incident, the car ran fine. No problems until about 5 months later. I was driving behind a large truck, and I guess a price of gravel hit my windshield, leaving a "ding". The "ding" quickly turned into a huge crack, almost splitting the windshield in half. Very strange. So once again, I contact customer service at carmax to see if the windshield is covered in my "bumper-to-bumper" warranty. Of course THAT wasn't covered either, so I ended up having to shell out more money to replace the entire windshield. It was then, that the auto shop informed me that the cracked windshield wasn't the original windshield from Nissan. They thought it was strange that a 2 year old car didn't have the original part, and now I'm questioning CarMax's business practice and ethics. I guess all I can do now is wait for the next problem to present itself that I will have to pay out-of-pocket for, since their warranty I paid for doesn't seem to cover much. I will not buy a car from them again. read more

I would have given CarMax a 0 if possible. I reserved a car and cancelled it when their staffer called to confirm before shipment. Yet, I was charged $199. When I reached out to CarMax for a refund, my request simply went un-answered.. They just simply don't care. read more

My man, Javier, over at CarMax is a rockstar to say the least. He was patient enough to work with me and my girlfriend for about a week to guide us through the process of zeroing in on a car that suited pretty much all of our parameters. Special mention to Jacob as well, that guy sure can hold a decent dialogue! read more

CarMax - Car Buyers Near Me - San Jose, California

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Was I RACIALLY profiled? Has anyone else been asked for proof of a detailed insurance policy (besides policy and coverage date)? I arrived and had my name added to the wait list. I walked the lot while I waited. I was interested in three vehicles already because I had walked the lot the night before, but I did not ask for help (because they were closing ). Finally, the sales rep called me. I met him inside and sat at his desk. I told him exactly what vehicles I wanted to test drive. He asked for my drivers license and proof of insurance. I did not have my actual insurance card on me, however, I had my insurance policy report which had my police number and coverage date on the front page and my policy break down on the second page. I folded my documents into a small pocket size square with my name and address on one side and my insurance policy number and coverage date on the other side. The salesman unraveled my documents and began reading my policy breakdown. The salesman tells me I cannot do a test drive because my policy property damage protection amount ($25,000 full coverage policy) does not exceed the value of the vehicle. I explained to him that all he needed was a policy number and coverage date, and had I bought my insurance card that wwould be the only information he would see. The salesman told me he'll see if he could get his manager to approve it. I waited in confusion and frustration, knowing I had just test drove one car at the Daly City carmax earlier that day and had no delay or issues. The salesman returns and informed me his manager approved me to conduct a test drive. I tried to explain to him the inconsistency I was experiencing with his service. I advised him I never gave him permission to go through my documents and read through my policy. The salesman explained it's Carmax's policy to check insurance policy and their coverage. The salesman could not explain to me how they review insurance policies beyond a policy number. I requested a new salesman which took another 20 minutes. I explained to him my reasoning on requesting a new salesman. He said he understood and will help me out. He explained to me that carmax had multiple vehicles stolen from their specific location over the past few weeks, so only at Capitol carmax they require policy protection that exceeds the value of the vehicle, which doesn't make sense because I'm sure carmax has insurance, and why would someone show you insurance information and a driver's license to steal your vehicle, when you can do it anywhere undetected? I told him, "I don't steal cars, I find them." His approached changed and he showed me the vehicles. He was knowledgeable and was personable, I believe his name was Raj. Overall, I never spoke with an actual manager regarding the issue. I will be conducting follow-up with corporate regarding their policies and a resolution to this matter. read more

Bought a 2017 Nissan Altima in 2020 with the MaxCare warranty, well the car is having engine problems so I took it in and was told this Carmax doesn't do MaxCare coverage past 90 days I should go to Fremont. Funny how a dealership that pushes MaxCare coverage doesn't honor their coverage. Waste of time read more

Sold my car here today. Super easy process and everyone was friendly and professional. I highly recommend CarMax.