Aside from the greeter/host and the agent I was working with, I am appalled by the professionalism of the individual who "test drove" my vehicle to check for mechanical issues. When I returned to my vehicle after the appraisal, I noticed that the driver had disconnected my DashCam without consulting me. Upon requesting to speak with a manager, I encountered someone who appeared to be intent on intimidating me, was disengaged, and dismissed my concerns with the excuse that "the driver did not want to be recorded." There was no signed agreement, liability form, or verbal understanding indicating that a test drive was required for the appraisal. read more

TLDR: Decent, if you don't value any of the niceties that come with buying a car, such as a hi, welcome in, and thank you, and only appreciate a decent price. We purchased our first CarMax car last week and had a few pros and cons. The no haggle pricing and warranty is awesome, but we didn't realize the trade off for this. Maybe it's because they don't work on commission, which I thought was a good thing, but they move slower than my 87 year old grandma. We spent over 4.5 hours there and our sales person manufactured a delay, ironically at lunch time, to see us again 30 minutes later. We ended up with the result we wanted, but it felt a bit like a death by a thousand cuts and we escaped with 993 cuts. #LoveMyEV6 read more

Overall experience was okay. Even with an appointment it is like the DMV- be prepared to wait. At least the restrooms are clean and the restroom door can be opened with your foot versus hand on the way out. Everyone was in masks, sanitizer was all around, and there were shields and clear signage. I highly suggest to schedule an appointment online and then go to the curbside appointment if you don't want to go inside. Finally after 45 minutes someone came out and greeted us, took the information and we waited again for 30 minutes. An assessor came out to inspect the car and after another 30 we had an offer. It is slightly lower by a few thousand dollars so I suggest shopping around. Their offers are good for seven days. read more

It was a smooth experience. The only thing I have any complaint about is not receiving a promised full tank of gas. They made up for it by power washing my van before we left the lot. read more

CarMax - Ram ProMaster 1500 - Car Buyers Near Me - San Jose, California

Hi I would like to give a shout out to the representative Monica Barbosa who helped me through the long process of buying a new car after many many years. I probably chose the wrong time to go around 5:00 after work and was a bit impatient with how long it takes to go through all the paperwork but Monica was very calm and nice and made the process more bearable. I've had my car for almost a month now and I'm very happy with my mini chariot a Hyundai 2020 Elantra! Thank you Monica for putting up with me and CarMax for having a reliable and awesome looking car! read more

CarMax - Love my new 2020 mini chariot! - Car Buyers Near Me - San Jose, California

I will never come back here. I came in around 3:30pm and was greeted by an individual named Diego. Super nice guy took my keys and told me I would wait 20-30 minutes for an inspection; once complete, Diego said he would come grab me from the waiting room for next steps. There was one other person waiting. I saw more people come in and wait, but then they would leave before me. An hour goes by, and I try looking for Diego...I can't find him anywhere. I try asking the business desk for help finding Diego and their supervisor says she is going to help so I wait another 15 minutes but she never comes back. I had to ask ANOTHER salesperson what is happening and they said Diego already went home for the day. I was left abandoned in the lobby waiting for someone to never show. I spent 2 hours at carmax for something that would have been a quick transaction had they provided decent customer service. Please don't waste your time here. They don't care about service at all and it's just soul sucking...not to mention I'm about 9 months pregnant so the lobby chairs were really uncomfortable for that long. read more

On 2/2721 My son bought a Ford Focus 2014 for 8K cash and now it needs a new transmission. I called CarMax and spoke with Eduardo and Ramon they said each that I did not buy any warranty therefore they can not help me, can only refer me to some mechanics. I will never buy another vehicle from CarMax. They claimed that car was in excellent conditions. We feel so upset that they could not help or offer us anything. odometer reading on 2/27/21 124,199 odometer reading on 6/7/22 157, 987 In addition the car had other problems and needed mechanic work, The Ford Focus is just sitting on my driveway. My son needs a car to get to work. Sad story. read more

selling a new car but not honoring the recall ? this is why it's being sold as their frontier Nissan v6 is a 2022 is new but has recall R22A7 NTB 22065 government Recall number. Nissan not carmax is a fail on warranties I worked for cardinale Nissan in seaside. . Why not have the nissan warranty Fix done as its under warranty???. So wishing carmax good luck selling cars you don't stand behind otherwise people are sweet at carmax (as they don't know cars. ) I paid Carmax in advance 99 for a 2017 cummins diesel Titan to be delivered from Reno. nice truck. but if the CVT transmission fails no warranty from carmax . I should have bought the Titan was my error. but they said was 5 foot bed it was 6.5 . So I'm out the 100.00 delivery fee I paid but they Titan crewcab S model with the 5.0 liter Cummins diesel not v8 gasoline have appreciated in 3 months that was June.just didnt fit my garage . however im going to see if they can sort out a highlander they are delivering for me to drive next week as i used the using the issue above as a credit lady saleperson agreed and so my review just got well better . a coincidence? read more

Had a terrific, seamless experience at CarMax as a seller. They are very responsive, helpful, and respectful toward you. We had a nice long chat with one of their representatives, who felt like a long lost family member. It did take an hour to complete all the paperwork but we were made aware in the beginning that it would take that much time. I do recommend checking in every now and then with the team member working on your case to ensure you didn't miss them calling out your name. About the building, very easy to find on Capitol Expressway, large and well maintained. They have a restroom, coffee station, vending machines - typical of an automotive dealer office. read more

The good: I was so surprised by my experience here. The process of selling my car here was so brainless and easy. The transaction was super simple and straight forward. It wasn't necessarily a fast process but it wasn't hard either. I first got an appraisal quote across the street from Honda for my 2018 Honda Ridgeline truck. They offered 21k. Then I told them my lowest offer was 28k and they came back with a 23k offer. A week later, I came here and they offered 26k. The nice thing about this place is that they give you a straight price offer and there's no haggling or bargaining. You don't meet the tech who appraises your car but you do get a run down of what they looked for. The appraisal process takes only 15 minutes. Then, you sign a couple of documents, hand over your keys and get a check. It was extremely painless. I had tried selling my car on FB Marketplace and Craigslist prior to this with no luck. Frank was the associate who helped me and he kept things really simple and straight forward for me. It was an emotional experience for me to sell this car because I had just recently purchased it as a surprise gift for my dad who passed away shortly after I bought it. It didn't serve me to keep it so I decided to sell it. My experience trying to sell it at Honda left me teary because I felt I was getting shorted. With Car Max, I was offered a fair price and they spared me the emotional turmoil I had with letting it go. They didn't ask me why I was selling it (the way they had at Honda). The bad: The process may take a couple of hours so make sure you've allotted enough time. The interesting: I got an online quote for my car that was 1k under what they actually paid me in person. I thought that was great because my truck had a brand new bed cover that cost 1k (plus lots of hard labor to install). read more

This review is for Kyle I went there a couple days ago to purchase my first car and he was really sweet and patient with me the entire time, I didn't feel rushed or pressured , I had a really first time experience thanks to him read more

The commercials make Carmax seem so reliable and transparent, and nothing could be further from the truth. I initially bought a car listed as black but was delivered to me as brown. I tried to have it sent back within the 30 days and it was such a hassle. I ended up returning it and being charged $2000 to have another car sent to me only to find out that, all of a sudden, "they don't do business with Golden1." This back and forth went on for a few days, pushing my finance window outside of 3 days, essentially locking me into financing through Carmax with a 17.9% interest rate while my bank was willing to finance me at 6.2% !!! They're pretty much trying to rob me on the back end, and if I'm unable to refi thru my bank I'm going to take the car back... Be careful when dealing with them, they'll do anything to get you into a car, AT ANY COST read more

Carmax San Jose did not fail to disappoint. Carmax San Jose is no different than any other used car lot experience. I did all the leg work to find a truck I liked, inspected, and agreed purchase. That said, the truck needed 4 new tires. Not only did they not replace the tires, they were unwilling to provide a credit, or any compensation for the 4 new tires required for safety. The point is if you can go elsewhere to purchase a used car, you should. At least dealerships send cars out at a minimum safety level. Here is a picture of what they allowed to leave the lot. Should I die on the way home due to hydroplaning. read more

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They first said I was approved. Made me put the car under my insurance. And I only did so because they said I was approved. Now this morning I get a call from their store manager telling me CarMax reserves the right not to do business with me... this is after I gave them all the documentation... I was financing through a lender yet they said it was Carmax who did not want to do business. Their people are very unprofessional around. I do not recommend them to anyone. read more

If you want to finance a car here, you better be prepared to log on with your financial credentials on their public computer. They don't trust the paystubs and statement you printed and they don't have a finance department on site so you have to call the office in Atlanta to apply. After the approval, we were asked to bring 3 things (bank statements, down payment and proof of insurance) to the dealer to finalize and pick up the car. Bam! We have all that. When we got there, we were told to log on to their computer to print out the statement. What?!!!!!! What kind of request is that? Yeah ok, that's a big fat NO! Who's willing to log in to your bank account at some random computer? We were asked to provide those documents and that's what we did! To too it off, they told us we have to add the car to our insurance policy before driving it off the lot. In the past, we were only asked to provide proof of insurance and were allowed at least 3 days to add it on to the existing policy. What kind of BS is this? We don't even own the car yet but they wanted us to insure it. It's a $15k car. We are not buying a Lamborghini. They have a bunch of McDonald's graduates working there and they have no clue if the head was still stuck in their crack. Had they been more transparent, I wouldn't be so upset. No one explained any of the processes. We wouldn't even waste our time with these numb nuts. What a disappointment! read more

I bought my car here 1.5 years ago and at that time the service was okay, nothing to complain about, but nothing to praise either. I don't even remember the name of the person who sold the car to me. The thing with carmax is the "hassle-free" buying process (i.e. no price haggling) but what they don't tell you is the aggressive finance people you have to get through before getting your car. They literally try to sell you on everything! They remind me of those pushy time-share people who will not take no for an answer. Being a second time BMW owner, I know that the car has a ton of electrical issues after 5 years or around 70k miles so I knew better and had the intention of getting an extended warranty and they had something called "Max Care" for whatever price they were selling for. It covers electrical sensors and anything related to the car besides tires and maintenance up to 100k miles. The car I bought still had the manufacture warranty since it was under 50k miles too. So I bought the Max Care plan to cover the other 50k miles. So tell me why when I bring in my car for a computer/electrical issue and it falls under the guidelines of the max care program, they tell me they can't fix my car because THEY CAN'T FIND my max care contract in their computers. WTFFFF I paid thousands for the extended (crappy) warranty and they can't find it?? YOU SCANNED EVERYTHING so why can't you find it? Such BS, I had to leave work in the middle of the day to rifle through my glove compartment and pull out the contract for them to rescan into their computers in order to get my car fixed. The people who work in the service department are awful and its always the same person/people. They are rude and speak to you in a very condescending tone EVERY TIME YOU TALK TO THEM ON THE PHONE OR IN PERSON. Definitely should not be in the service department if you can't be of service! Can management re-train these people or just fire them? They're bringing down the company. Also super frustrating when trying to make an appt to bring your car in as well. If you have a problem with your car, you better be psychic and anticipate that you'll need to bring your car in since the first appointment is usually a month out. They also try to pawn you off to other carmax locations or to whatever maker your car is. They told me to go to any BMW dealership and fix my car with the CARMAX MAX CARE and that the dealership will know how to take care of it. HELL NO. I paid for the MAX CARE so CARMAX will take care of it... not someone else. Yes, the car buying process is easy, but everything else after that is a pain in the ass. I'd rather go thru the painful car buying process somewhere else than to deal with them again. read more

I highly recommend this place. Very professional and the procedures are like clockwork. My 2014 Honda CRV was offered $750 max for trade in at a dealer. CarMax offered and gave me $2,000. read more

Avoid this place at all costs. You are better off going down to smaller used lot. The quality is the same and the sales pitch will be much better. Right from the moment we walked in it was a terrible experience. We were shopping for the other half, I was along for the "ride". Literally. The interaction between Nico, the salesperson, and my boyfriend was borderline cringy. It was all a one sided conversation pretty much. The lack of experience or even concern to want to sell a car seemed to be the theme this Monday evening. We test drove the car he was potentially considering to buy. It drove like something was wrong with the trannie or brakes. A faint burning smell inside the vehicle. Upon returning he, (the other half), voiced his concerns waiting for more possible suggestions and he, (Nico), was more concerned with if we knew how to operate the vehicle. Suggesting we drove with the parking brake on? I have probably been driving longer than he's been alive. Was he for real? With nothing else to say apparently, Nico got into the vehicle and drove it back to the place it came from. I guess this is what to expect at the "Walmart" of dealerships. Not even a thanks for stopping in. read more

This review is for Melissa Loza Padilla. Kudos to Melissa Loza Padilla for helping me out right from the beginning. She made sure that I am aware of each and every little detail and helped me out in finding the best car under the budget. Highly recommended. read more

Buyer beware. If you are a first time car buyer like me, or are trying to use your tax money to get a car, do not go with carmax at first it looks like a good option but it is NOT trust me, I got a truck with the carmax care etc, thinking if there are any problems with the car they would take care of it, THEY DO NOT they send you somewhere else covered by the insurance because they are too busy "fixing" cars to sell.. The car I got from them broke down from the TRANSMISSION, MOTOR & BATTERY 8 months after driving it off form their dealership it was in the FORD shop for 4 months due to having to deal with carmax insurance back-forth and because it was just one problem after another wih the truck, so I was told. Tried to return the vehicle or sell it back to them at a reasonable price for me but unfortunately they did not help me. Better to go somewhere where if you have a problem they can help you right then and there not send you off somewhere else and them washing their hands like nothing happened. read more

I wanted to sell my 2021 Chrysler 300 and I didn't want to bother with Craigslist. They did an evaluation online and offered me a very good price, about what I would have asked for on Craigslist. I thought this may have been a bait and switch but I made an appointment anyway to see what they would really offer. I was in and out of the dealership with my check for the full amount in less than 1 hour. read more

First off I would like to say that this place is pathetically unprofessional. That guy "Alejandro" to be a manager? but I look to him more of a Jack in the box manager I would say because of his ego and defensive mechanisms and has no empathy not a manager type and I don't where car max found this guy. They said don't judge the book by its own cover. But this is you know already where he came from of his attitude and unprofessional talking. The reason why I am writing here due to the experience that we encounter today at this place. Long story short, we came here today supposed to be trading in my sister's car and we have also paid the shipping of the vehicle from Washington all the way here in San Jose. We are really excited that today is the day that we can see the car after almost 3weeks of waiting. So we arrived at 5pm or so because our appointment is at 5:30pm. My sister drove all the way from South San Francisco. Anyways, we were there waiting fast forward 7:7pm walked in the front kiosk but it just happened that this lady came in first in front of me which she was there the same reason. She approached the guy in the kiosk because no one has spoken since then when we arrived and I was just looking at the screen and there is a first person in the waiting queue and next is my sister name and the third one was that lady in front of me. I have already a feeling that this guy is going to help her first because of the conversation I was hearing coz I am just behind waiting to get helped. Next thing you know, that dude helped her out without even asking let me helped the first person in the queue. The guy pointed. Her on to that table and there you go he was helping her. I was pissed and ask the other guy next to him in kiosk. I was like what's going on here, and I've even pointed the name my sister's name first and then her and what in the world that he's helping her first when we are ahead of her in the queue. The guy was apologizing and I told him that I need to speak to the manager. The guy pointed that the Manager is here and he addressed the situation to him and I saw them talking coz they're like in front of me. I confronted the manager "Alejandro" and ask him that why is he helping her first which we were in the queue before her, not even a split second and told me his alibi arrogantly that "she was there first before you guys " without letting me finish first or even hear me out first. Off course you know that she was in the kiosk first because your employee just told and you just repeat what he said. And I told him that our names were manipulated after she was being helped and when I was trying to ask why she helped first and I saw the names was jumbled in the screen. Alejandro was just totally blocked me right there that the lady was there and the name did not change and even told me right there to "Stop going back and forth" right when he said that I was heated right then. This guys doesn't know that we've been there waiting for nothing for 2hrs and Alejandro has a lot guts to insult me right there that I was lying. This guy didn't even apologized or anything as being a manager courtesy. This guy Alejandro doesn't know empathy at all but only being arrogant of what? Being a manager title? Like I said I thought at first he was a car max detailer boy and You know people that just got to that position be because the way they handle like this kind of stuff very poor. Long story short we did not get the vehicle which supposedly we are getting that car tonight but end up with disappointment. PLEASE DO NOT GO TO THIS PLACE BECAUSE THIS PLACE HAS NO REMORSE AND THEY DON'T HAVE A CUSTOMER SERVICE QUALITY I WOULD SAY. STAY AWAY FROM THIS PLACE read more

If you want slow customer service from employees who don't quite know what's going on, this is your place. Especially from the short red haired lady with glasses in the business office. This branch has no time management skills. They'll tell you something will take 30 minutes, but it'll actually take 3+ hours. I would understand if they were actually busy, or gave me a correct wait time. I came in with an appointment, and saw all customers in and out of this branch. They won't even bother to check in with you or update you on a timeframe. Ridiculous behavior. For context, I came here with an online offer to sell my car. It stayed the same value and they were able to finally get the documentation going after almost 3.5 hours. Had they communicated or had decent people skills, I wouldn't have minded. Had to follow up 5-6 times with incorrect updates. Expect your visit here to take all day even if you have an appointment. The process from the website to selling was very smooth though. Cheers! read more

CarMaxx made an offer for my car via application on line. The had requested an inspection of the car. The process was very fast and efficient. They gave us 7 days to turn the car in, which was very helpful in finding a lease. We came back and people in the business office assisted us and we've left with the check. We would like to acknowledge Anna and Krystal Trevino from the business office. They were very professional, courteous and made our experience pleasant and relaxing. I will be recommending this facility to clients, friends and family. read more

A friend of mine suggested that CarMax is a great place to go to first when looking to buy a new car. Why? I asked. She went on to tell me that CarMax has almost every make/model in one place and They have all of unlocked and allow you to roam free without anyone trailing! This allows you to try different makes/models in one place and help you narrow down what you want. It really saves a lot of time and having to drive around and do so much online research. The only down side is that they are all used so they don't have the newest year out but I think that is what one can go to the dealership for. This trip was on a Tuesday morning and sure enough, the only time I spoke to a staff was when I was greeted at the door. I was able to go inside to over 20 SUV's and was able to narrow it down to two types. Because this location is at the Auto Mall, I was able to just go across the street to Toyota and Honda to check out the new ones. read more

WOW! What to say. Picked out 4 cars that I liked online. I was even stupid enough to pre-qualify for the loan online. Made an appointment for 6pm the following day to test drive cars. (Disclaimer: some guy tried to call twice, but never left a voicemail. I guess some people don't understand that work and kids and life take priority over an unknown number that doesn't bother leaving a voicemail. He texted me and asked when was a good time to call. I told him I would see him tomorrow.) Anyway, tomorrow comes and I arrive at 5:45pm and check in at the front desk. Girl at the counter says I'm checked in and the next available sales agent will be with me shortly. I wait until 6:30 and never once was acknowledged. Got up and left, no one bothered to comment or care. Oh yeah, and I screwed myself 30pts on my credit score by trusting them. DO NOT WASTE YOUR TIME HERE!! They do not care about customers, only sales. read more

CarMax - Car Buyers Near Me - San Jose, California

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First time here can honestly say the service is not like the commercials. Initially came in and was sent to a help desk to check in asked the check in staff how long the wait would be we only needed an appraisal. He said about 15min so I said ok we can wait . Came to sell a car and even though there was 20+ employees walking around I had to ask after 45+min of not being checked in how much longer ? A staff member told me basically they'll get to me when they get to me. I let them know it had been 45+ min how much longer he was polite but still didn't know. Another employee name John came out and told me "I can help you but it will be about 45min until they can appraise it. Absolutely fine ! Better than having to wait longer for someone to actually come get the keys. We got here at 4:05pm and we were barely signing the papers at 7:35pm. Jennifer helped us in the business office and she was kind and helpful. Overall the experience was ok the wait time is ridiculous but the people least in the business center are nice and professional. read more

CarMax - Car Buyers Near Me - San Jose, California

A couple years ago I got injured at work. It was just before covid. California disability PREVENTS YOU FROM GETTING COVID HELP. You can only choose one or the other. But I had 5-6 jobs and I only got injured on one. I didn't get a $1 of covid help. I became homeless and I had paid extra for my Tesla to have lifetime free charging. So I stayed warm and dry inside the Tesla. Eventually, I had to sell the Tesla. It was difficult because it wasn't just my transportation, it was my home. It's so cold my lips crack and bleed. I can barely move my fingers. I rarely have stable internet - but I'm writing this because it's important. Recently at least 5 homeless died during the cold weather the last week. Locally. Terrell, Diego, Maria (business office "bo"), Frank, MANAGER ROGER, Dylan, Breanna (bo) - VERY KIND, Maalik, Josiah, Aalias. Who did I miss? Blue truck was sold first. My finances didn't improve and I finally sold my home and car - Tesla. Both yelps I wrote to corporate. If they don't contact you, let me know. read more

You watch the commericals and don't really believe it can be that easy. But it was def even easier than what you see! First day, I made an appointment online. Went in, very covid friendly. For the estimate which took about 15-30 mins in total. Got my estimate. Came back the next day during lunch, gave the car for a test drive, within 30 mins we got a call and signed the papers and sold our car!!!! The staff was very friendly and nice. Highly recommend!!!!! The only way I would sell a car now! read more

Attempting to sell your car to them: they will give you a much higher online quote, more than carvana, kbb, etc... but this is to just draw you in. After getting there and waiting about an hour+, they will start the review process. They gave me a revised quote that was $3k less than the original $17.5k price. So $17.5k was now revised to $14.5k. But the important factor here is how they did this. They reduced the offer price by telling me there was "engine noise". My brother is a mechanic at Infinity for more than 7 years. He listed to the engine for some time, very carefully and he could not hear any "engine noise". So I'm concluding that carmax tries to screw people over by adding some BS in order to rip people off. Luckily I have a brother who is a mechanic but I'm sure carmax screwed over many others who don't have such resource. read more

We decided to sell our Prius because we didn't need it anymore (due to WFH life and not needing 2 cars at home). When we first contacted CarMax, we were given a quote that would expire in a week, which we knew and was ok with. They asked us to take photos for a virtual inspection and from there they gave us a quote. We took the car in and said we got the quote from the virtual inspections and they said they needed to do an in person inspection and not rely on the virtual one. OK, sure, that makes sense too. We were instructed to drive the car around for an associate to inspect. They asked us to wait inside, so we went inside. Once inside, the lady asked why we wanted another inspection. We were so confused. We said we were told that we needed an in person inspection so that's why we parked the car there. She was able to pull up and print out the quote that was originally sent to us (from the virtual inspection) and said we had a week to decide if we wanted to move forward. In the end we decided to move forward since we were already there. We ended up selling the car here, which was great. Our Prius was leased, so they were able to handle all the paperwork for us with Toyota Financial and we didn't have to do anything. All in all, the customer service and process was a little confusing, could be because of short staff or process during COVID, but glad we got rid of the additional car that we didn't need. Not sure if I'll come back, but they did get the job done and I got what I wanted, which was great. read more

Mid December, my husband and I were helping an aunt figure out options because she wanted to sell her Tiguan. We made an appointment and were helped by Conner. The whole appraisal process took ~30 mins to an hour, and all our questions were thoroughly answered. I appreciate that CarMax holds their appraisal amount for a week, and Conner even encouraged us to get appraisals with other companies in the area. As we went on with our day, CarMax's appraisal was the highest and quite honestly had the warmest of people. I've always been a bit hesitant to go to car dealerships of any kind because of the negative stigma with car salesmen (being too pushy, not looking for the interest of the customer, wanting to sell on the spot, etc.). However, we had nothing but prompt, positive experience at this shop with no pressure to make a decision on the spot. My in laws ended up buying the Tiguan from our aunt, but if they didn't buy it, we would have definitely gone through CarMax. read more

My reason for 4 out of 5 stars is the long wait time and not answering phones. Other than that, there was an issue with a car I purchased and they honored taking care of it outside the 30 day window. Jesus in the service department might be the nicest person ever and the business office was very kind as well. If you have time and patience, it's worth the wait. read more

Worst experience ever!!! I asked to test drive 2 cars and found one more and they said it's a two car minimum!!! Who does that?? The guy bragged about he was in the top elite of sales there!! I drove my 2020 Mercedes out of this "joke" buy of a dealership .. went across the street and spent over $50,000 at Toyota on Capital Expressway!! My sales person was Jimmy and he said looking at my credit .. price is not an object !! Car Max is low budget .. go where the service matters .. it's not here!!! read more

Im writing my review within 15 hours of purchasing my vehicle. I had a great purchase experience, however after driving off from the lot 8:40pm I get pulled over. None of my rear lights were working! By the time I dealt with police CarMax was closed. The next day (today) I'm trying to get a hold for service. I called main customer care because I only went to this location (2hrs from home) because I really needed my car and could not wait the average 10 day transfer. Anyhow fast forward today, and I show up to another location and they need to take in my car for repairs!! They said I would get a rental. (Which defeats the purpose of yesterday's 4 hour drive ordeal to go get this car ! ).. after 2.5 hour waiting I am being told the rental is not even here! That I have to wait for a shuttle & pay $50 deposit and get whatever car from enterprise car rental and $8 a day for insurance. Again my 4 hour drive to get my car was a useless ordeal as I really wanted this gas saving vehicle (3 cylinder) that I bought for my 80 mile commute!! (Plus my carpool perks: gone. In a 80 mile commute thats 45 Mins of my time!) anyhow, Now enterprise only has available this gas monster which obviously is costing me extra gas money and they expect me to return it full of gas. Do I have 30 days to love this car? Mm I didn't even get a full 24 hrs with my car. Has anyone called and say sorry? No. I am starting to think my car was not even serviced as the "CarMax" sticker is not on it. I really loved my car but this is some BS. Oh and this other location is an hour from work so here I am driving around town trying to find which location will make it right: apparently the "tech guy"at pleasant hill is on vacation. And enterprise only has a suburban! And if I wait 2 hrs I may be able to get an Altima for extra $2 or a Corolla. Ridiculous! So CarMax if you read this, this is how you fix it. 1- fully check my vehicle, wash it and return it with a full tank. 2-reimburse me for car rental added expenses (rental even adds $3 on each toll)! 3- provide me with a $100 gas card for every day I don't get my car back. 4- get me some sage and a bottle of tequila. read more

CarMax - Me at enterprise 15 hours after signing for my new car. - Car Buyers Near Me - San Jose, California

John wright was the best service we received other than that no one would help us horrible experience waited over an hour to be seen none of the reps care would rather sit around like a npc read more

***BUYER BEWARE*** This will be my first and last time buying at CarMax. It took 4 VISITS and 3 different salespeople to purchase one car. During the 1st visit, noticed a few issues with the car (one being a broken part) and brought it up to the 1st salesperson who confidently claimed that NONE of them could be fixed, but when the sales manager was called in for confirmation, he stated that 3/4 issues can absolutely be fixed as they are easy fixes that are covered under the limited warranty. After calling their service department multiple times (and having to annoyingly go through an AI assistant only to be hung up on 5 times) for an update, they finally confirm that the issues have been resolved. During the 2nd visit, got a different salesperson and found out only 2/4 issues were resolved. The broken part that the sales manager said would be replaced was not replaced, so another repair request was put in. The 3rd visit was brief to confirm that the broken part was indeed replaced. On the 4th visit, got a different salesperson again and was finally able to go through with the purchase after confirming all guaranteed repairs were made BUT the cherry on top was when they dented the driver's side fender during a wash IMMEDIATELY AFTER I HAD SIGNED THE DOCUMENTS TO PURCHASE THE CAR. The damage made it so that the driver's side door was unable to open properly without damaging it any further. It shouldn't have taken 4 visits to purchase a car. Transparency and clear communication (i.e. stating exactly what was fixed and/or providing proof of the repairs prior to the next visit) could have cut the visits down to just 2. Also, I'm still in shock over how they were able to severely damage the car during A WASH. In addition to the dent, they've scratched the back bumper and chipped the paint in multiple areas... Being unable to enter/exit the vehicle through the driver's side door is a hazard (mind you this is a 2-door). This being my first experience buying a car through CarMax is extremely embarrassing and unprofessional. The salespeople and sales manager are unhelpful and when asked important questions, they either don't know or lie to you. Although they stated that the fender would be replaced free of charge and it would be prioritized, I was not given an estimate on how long it would take to repair, which causes an inconvenience on my end given the fact that they take so long to give you a cohesive update... After looking through their negative reviews, it seems like terrible customer service is a reoccurring issue as they don't seem to contact you in a timely manner (or even at all) when it comes to important updates. read more

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Lots of selections on cars trucks suv. Ok deals. This was oct 12. Was not approached by anyone - probably because I looked like I just got out of the gym. Front desk lady felt like teaching a millennium couple on how to use car fax online from step 1. The line was about 3-4 customers deep. Wanted the M3 in this photo but saw someone left a fastfood drink in the cup holder- probably someone who took a joyride. Took my business elsewhere. read more

CarMax - Drinking in the M3 - Car Buyers Near Me - San Jose, California

I brought 2 cars in to get an appraisal on 2 separate occasion. I encountered Damian D. AKA De, the appraiser. He low ball my cars compared to what's on KBB and trade in price I received elsewhere. Such an unethical person! I've been treated better and had better experience in the past. This place really went downhill on customer service. read more

I'd like to thank Frank Saleh for helping me throughout the process of purchasing my first car. I did this all on my own and I felt like the luckiest man on earth with the service of Frank and Audrey. Everyone here at CarMax is friendly and carry themselves with great professionalism. Frank made sure I was taken care of within less than an hour. We tested out my car, answered all my questions, given clear instructions, and worked out the paperwork with Audrey. Frank was always trying to make sure my decision was stiff and that I was truly sure of my choice of car. We got along so much! We talked about our pasts, etc. Frank will definitely be my next new car salesman. This location is huge with lots of variety of cars: Mercedes, Audi, Dodge, Infiniti, and more! They will take good care of you here. If you're looking for someone to help you with your next vehicle purchase or even to sell, I totally recommend Frank Saleh. He's a family man who loves his job and just wants to make sure his clients get what they want. If you should know... I ended up buying an Audi A3! read more