I had a reservation for a Honda civic 2018 Hatchback, and it got canceled and it was sold in the span of an hour. Don't bother reserving and don't finance with them, their rates are trash. read more

CarMax - Car Buyers Near Me - San Jose, California

I am glad we made an appointment:! They were really busy. We checked in at around 1:30 pm with the front desk and a nice gentleman named Ken helped us. We went to look at a few cars and received a call about 15 minutes later informing us our rep was available. We met with Miguel and sat down. Chatted through what we were looking for and he pulled up some options for us to look at online, I wanted to test drive one car so he managed to get it ready for us so I could drive it. Took the car out for about 20 minutes and went back to sit down with Miguel. We didn't end up purchasing the car, but test driving the car allowed me to find out what I really want. He will keep an eye out on the car that I want. Miguel was great - informative, no pressure, easy to work with, personable and helpful. Made it a very pleasant experience overall. I recommend checking CarMax out! Thanks, Miguel! read more

This is an excellent dealership. I worked with them for a month and can attest that all their transactions are transparent and honest. Josh has a great team, and my congratulations to Sale Representative Adrian Munoz. i hope they share this review on their rewards app. read more

DON'T BUY FROM CARMAX, ESPECIALLY CAPITOL EXPRESSWAY!!! DON'T WASTE YOUR TIME, MONEY, AND SELF RESPECT!!! ZERO STARS. If you still aren't convinced... 1st bad experience: I reserved a car to test drive. -took 2 weeks to transfer & "inspect" -car didn't look like the pictures -significant wear damage -cigarette ash all over the car! -If that wasn't bad enough, the car wouldn't start! No way I was buying that car. 2nd and worst experience at Capitol Carmax. I found a vehicle I liked and I took it for a test drive. It was dark and I didn't notice the significant damage to both front and back bumpers until I returned and saw it during the day. Sales they told me that it would take over 3 weeks for them to look at and fix the car. They said they would replace the front bumper, but would most likely just buff the back bumper. I then discovered other issues with the car like the speakers not working. I wanted to test drive it for 24 hours, to see if any check lights come on. I secured an appointment through sales to pick up the car on Friday. I also uploaded all my documents on Wednesday prior to my appointment to save time. Unfortunately, when I arrived at my appointment time 5:00pm, a young guy at the counter checked me in as a walk-in even though I told him I had an appointment set by his employee the other day. The guy said he saw my appointment, but it was for the next day. Their first mistake. I told him well that is wrong and my appointment was exactly at 5:00 PM. The guy then asked for my name and I spelled out my first name slowly to him. The guy managed to spell my name completely wrong. That should've been the 2nd red flag of the evening. My friend was standing right next to me and she asked if I was sure I wanted to stay. I was told that I would be seen between 30-40 minutes max. I told the guy that I had completed everything online so that I could just pick up the car. He told me that none of the sales guys were available. He told me I was fifth on the list. I decided to stay, and my friend left. I continued to check in with different employees since no one was managing the front counter. I soon found out that out of five employees, three of them were already off. It had been an hour. They told me I was second on the list. Some employees left. It was 6:30pm when I was finally next to be seen. More people started to show up and this young guy was checking them in. He looked like he was in training. He definitely did not look like sales, because then he would be helping with sales and not just checking in people. At 6:50pm I decided to approach the same guy hiding behind a desk in the very back. I told him my situation and asked when I would be seen. The guy then asked for my name. I told him my name and that they misspelled my name and wouldn't correct it (even though I told multiple employees). I told him I had an appointment at 5:00 PM. He told me I was not in the system at all! But I could see it from the check in computer. I proceeded to tell him my whole experience there that night and asked to see his manager. I told him that this is unacceptable and unprofessional. I told him I know it's not your fault, it's management, so can I speak to your manager. This guy who looked as young as 20 years old, looked back at me and told me "I am the manager". I couldn't believe it! This guy was the manager and wasn't helping his salesforce. I said since you're the manager then can you help me? I was told by sales all I needed was to sign a form before they bring the car around and give me the keys, since all my information was uploaded on Wednesday. What happened next was very unexpected. The guy who claimed to be the Manager named ZACH, responded "No, I cannot help you because that would be unfair for all the other people waiting who have appointments." I was completely shocked with his response. I had just told him I was there waiting for two hours to be seen by anyone. Appointment or no appointment should not matter at that point. I was next on their list! I told him that I don't even have a ride home. He told me, "no problem. I'll get you a lift." He had nothing else to say to me. I never expected to be given the go around, especially from a Manager! Was this guy even trained?! Working employees overtime (not getting paid very much at all), horrible customer service, I could see this CARMAX as a ship going down. I was looking at a car that would cost me $30,000 by time I walked out of there. That seems like it a lot of money to me to be wasting on bad service and a potential lemon. If CARMAX doesn't care about making a $30,000 sale, I don't think they care about anything at all, not even losing out on the money from one customer. Good Customer service is feeling valued and respected. I would think that management and sales would know that's how you make good deals and profit, by building rapport with your customers, not by degrading them in a public space. read more

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Employee was so rude to us came in with my family to test a vechile out and told us him specifically he dosnt do test drives and we have to spend a day buying it and if we don't like it we return within 10 days we talked about this he was so disrespectful and made us feel very upset and disappointed in the service and store shopping and didn't have professionalism at all guy with Edgar haircut headphones on at work and not paying attention to us. read more

Review for CarMax: A Complete Waste of Time Don't waste your time going to CarMax. They don't honor appointment times, and their process feels disorganized and misleading. I scheduled an appointment and showed up on time. I was told it would take 60 minutes to evaluate my car, including a test drive and inspection in the back shop. I agreed and waited patiently. After an hour, I noticed my car hadn't even been touched -- it was still parked exactly where I left it. I asked for an update, and a very young associate told me she'd check. She came back later saying it would take more time. I then asked to speak with a manager. She disappeared into the back office, and about ten minutes later, returned saying my car had already been looked at and that she would now provide an offer. She went to the printer and handed me a basic online estimate -- the kind anyone can get from Kelley Blue Book without leaving home. The biggest issue? I had been sitting where I could see my car the entire time -- no one ever moved it or even looked at it. It was clear they hadn't done any kind of real evaluation. In short, they wasted my time and misled me. If you value your time and expect honesty, I strongly recommend going elsewhere. read more

Bought my 2020 Jeep Gladiator Rubicon through CarMax and also used CarMax Auto Finance. They make it nearly impossible to make a payment. After changing my phone number with them, they send sign in verification to my old number EVERY SINGLE TIME!!! Or they lock you out of your account constantly so you cannot make a payment. So if I want to make a payment I have to pay MoneyGram a very large fee to do so. I think they do this type of stuff on purpose to make it hard for you, then they can repossess the vehicle and try to make you pay still after they sell it dirt cheap at auction. Won't happen with me though I will file for bankruptcy on it without hesitation. The vehicle will sometimes run in warm weather but after a few minutes every single warning light goes off while driving it. It says the stabilizing system failed, the shifter also constantly locks up and a warning light comes on also stating that the sway bar is all bad, if I turn it off while these lights are on it will not start back up at all even in warm weather, then I have to get a ride home or to finish doing what I have to do then to go home. It sits more than it gets to drive. Auto start NEVER works at all. Overall the vehicle is just a piece of junk. Part of me would rather just let it go and file bankruptcy on it. It would make my life a lot less stressful. I already always have to pay another ride to take me to and from everywhere I have to go. I am really thinking about letting it go now, filing bankruptcy on it and giving the burden to anyone else but myself. It's one of the most stressful ordeals I've dealt with. Just tired and fed up with it. I should have went with Ally Auto for financing so I could at least make my payments with ease. When I went with Ally in the past I was able to make my payments without all of the headache. I never quit paying my loan when I went through Ally either. I bought this vehicle around 2 to 2.5 years ago. I'm just about done with it. read more

Absurd amount of time waiting to sign after we gave deposit. Every thirty minutes they tell you you are next. For many hours. Amazing how quick they are to take the deposit but then stop all customer service. read more

The absolute worst experience in a long time for trying to buy a vehicle. This location refuses to comply with state law that exempts non resident military from the vehicle license fee. Even when I had the paperwork filled out Alejandro Sandoval refused to even look at it. There wasn't even an attempt to listen to me. But the major issue was that I had been working with them for weeks on a vehicle and they provided me a payoff price to buy the vehicle outright. When I arrived with the check Alejandro Sandoval tried to squeeze out a hidden 500 plus dollar fee. I had spoken to them that day and at no point even though they had a copy of the check did they address any difference. Instead it cost me 110 dollars in transportation to and from San Jose to and from Monterey. When I arrive they "could not find the vehicle" because "someone was driving it" and instead tried to pull a bait and switch and show me other vehicles. I point out the type was different on one and the other the vin did not match and that just because it was the same type was not the vehicle I came to buy. Finally after the run around they "found" the vehicle. But after the drive and inspection is when Alejandro Sandoval stared with the "you need to pay the difference" that came out of nowhere. I pointed out and showed the paperwork they had sent with the payoff amount and that I had a check for the total and would pay what they told me the price was. Alejandro Sandoval responded with "no haggling". I agree I came in there with a check for the amount we agreed on. You started with the price changing- you haggled. Then he walked away and it took me having to go through the store to just get his name. It was like buying a car from Danny DeVito in Matilda. If your military stay away from this location. They don't support and instead threat you like an idiot and won't listen. If you have had a bad experience report it to legal also so the command can ban business with them. read more

Rude kids. You walk in and they're in cliques socializing. When they see you, they abruptly say "do you have an appointment?" and if you say no, the ignore you and go back to socializing. Once you get someone to actually help you, they are annoyed if you ask them to open one of the cars you're interested in, probably because that means they have to leave the air condition comfort of the office Hopefully, the other CarMax locations are better. read more

Just sold my car here, and the experience was better than expected. First, after looking at some competitors, the quote was highest here. Although I was not expecting to get the full quote (almost 1.5 times as high as the Kelly Blue Book value), I did! This was such a delightful surprise, and I'm still smiling about it! Logistically, the process was streamlined throughout. I was even able to get an appointment the same day and didn't have to wait too long for my car to be inspected. If you are selling a car and end up taking the offer, keep in mind processing the transaction and completing paperwork takes about 90 minutes. Thankfully, Car Max is close to shopping centers off Almaden Expressway with some good stores to help kill time (e.g. Costco, Whole Foods, Peet's, Starbucks, Chick-Fil-A). Service was friendly, efficient, and professional. So glad I came here! Also, the lobby has complimentary wifi and coffee. Thanks, Car Max! read more

Went to sell my year and a half y/o car. They offered me a semi-fair price. I thought by going in on a weekday, the process would be faster. It took over four hours and they definitely make people buying their cars the priority. Customer service was hit or miss with some staff who were friendly, and some who were robotic. They did not appear so busy but my wait time to get paperwork processed and someone to have me sign, was excruciating long. I asked to speak to the manager at the end and they wouldn't even give me his full name ( Josh). Supposedly he was in a "meeting ". Do yourself a favor and go to a different location where they are better staffed and more efficient. read more

Carmax is great for purchasing. Lately getting ahold of their Service Dept is tough. I've left 3 messages in past 2 weeks. No return call to set up a service appointment. Phone tree is confusing. Bummer! read more

We decided to sell our car that we had for 15 years. We went through the process for a quote online and made an appointment on Sunday. We came about 1/2 hour before the appointment time and the receptionist took us to the counter where we gave them our keys and they had a tech go and inspect the car. They came back within 20 minutes and gave us an official appraisal letter and we agreed to the price. It was the same as what was online. We then turned in our title and waited for the next available rep. She came out called our name and we proceed with the transferring of title and signing of the forms then they cut the check and we left. The whole process was less than 50 minutes. Seamless process and all representatives were very helpful. I would sell my car here again. The lobby was quite large, clean and spacious. Note they are very busy on the weekend so come early. read more

Thought that selling a car would be easy. I echo other reviewers who noted that despite making an appointment and getting a quote online, the end to end process is very lengthy and communication from the staff is very poor. Spent five hours with my 80 year old dad waiting for them to "process the paperwork." Would have been okay if expectations were managed better and there was appropriate staff for the number of appointments scheduled. Overall, very bad experience. Do not recommend. read more

vibes are rancid. don't know what they're talking about. low balled me. spoke with nasty intentions.

Salea manager Alejandro Sandoval had a difficult time having a challenging conversation. We were discussing an exchange of a car I purchased from Carmax Capitol Expressway. Alejandro became angry and made a scene in the middle of the sales floor. Alejandro then "removed" himself from the conversation and refused to finsih the exchange he promised, in writing. It seemed that Alejandro was angry because he made a promise to exchange the car... again, in writing. From my experience, this companys San Jose Capitol Expressway location, makes documented promises that they refuse to keep. read more

I found a car using the internet. CarMax brought it across country to San Jose. The test drive and signing the documents took a little over an hour. Now I am a proud owner of a four year old Subaru. read more

CarMax - Car Buyers Near Me - San Jose, California

We purchased our car from CarMax Capitol Expressway 7/5/25. After driving an hour and 30 minutes home, we discovered the fuel gauge was not working. One day later, we checked the air pressure in the tires and they were all four-five pounds of pressure below normal. One tire cap missing. This gives us concerns that the company did not meet their obligation to thoroughly inspect the car we bought. We have no assurance that something else isn't right at this point. We aren't confident the company will fix the issues without us returning the car. We may have to return it and go elsewhere sometime in the future. Things they did well to their credit was giving us good value for our trade-in and courteous if not timely service. read more

After 6,000 miles the car has been taken to Honda dealership. Piston rings failed and timing chain is broken... check your oil regularly and have it inspected very very good when you buy from them. Haven't bought a car in a long time and since I've gotten it. Been in the shop twice and now looking at a 2500$ inspection plus labor ... read more

CarMax - The car shown is how it looked online. Has the rain guards when test drive was taking place. - Car Buyers Near Me - San Jose, California

Christina made sure I was absolutely happy when I left. Cassandra was patient and caring as I made my decision. Five read more

CarMax - My new to me truck. - Car Buyers Near Me - San Jose, California

We love CarMax! My family and I have purchased cars at traditional dealerships, and feeling like they always pressure us to buy/add things on. And to add, youre at the dealership for an entire day. Well let me tell you! CarMax is just the opposite. For the first car we purchased at CarMax, the Honda CRV at the lot was not what we wanted. They encouraged and helped us look for other ones and paid for the shipping of the car from another city. Again, we felt no pressure! They asked what our goals are, our budget, etc. A week after, we finally got the CRV we wanted and drive off with the car in less than 3 hours!!! Got our second car Infiniti Q60 there and did not even second guess where we were going to purchase. Their cars are reasonably/competitive priced. We definitely recommend CarMax!!! read more

CarMax - Honda CRV - Car Buyers Near Me - San Jose, California

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To be honest, my experience at this Carmax was incredibly positive despite reading a lot of the negative comments here. However, I also understand that everybody's experiences are completely different. This specific review is for Frank, Jazzmine, and Melissa. I came in wanting to buy a new Honda fit, as well as sell my old mini Cooper. Frank was our main sales person, he was very thorough, communicative, and patient in answering any questions that I had. Very straight to the point, no bullshit, which I appreciate. He treated us with a lot of respect , which I truly was not expecting after reading all these comments. We test drove the Honda which went pretty well and I was happy that day for the most part, so I ended up getting the car. That same day, I wanted to sell my old mini Cooper, but upon looking at the paperwork with Jazzmine, realize I was missing a power of attorney that needed to be mailed out of state. Jazzmine was incredibly clear in explaining all of the paperwork and what I needed, she walked through everything with me and allowed me to ask questions, and she prepared all the paperwork that we needed to get filled out that was missing, highlighting clearly all the places that needed to be signed or notarized with a highlight marker. I can tell she's very thorough because she even printed out two different DMV forms with different names on them because both names were on my title. I was able to get the paperwork back within the week, and finally sold my mini Cooper, the appraisal staying the same even after I had to get it reappraised. Fast forward, I bought the Honda fit and a week later I realized it simply wasn't for me. I remember Frank had told us about a 30 day moneyback guarantee (or 1500 miles), so I brought it back to Carmax exactly a week later, found Frank again, and told him I wasn't happy with it. With no questions asked, he started processing the paperwork and brought the Honda fit back to be reevaluated and checked. he honestly didn't even try to convince me otherwise and really respected my decision, making me feel really heard as the customer. Mellisa helped me with all of the paperwork when it came to returning the car. It was the end of the day on a Sunday, so I'm sure she was eager to go home, but she still treated me with so much respect and was so kind to me throughout the whole process, even though I was clearly impatient and ready to go home as well. At the end of the day, I got the money back from returning the car and also made the extra money by selling my mini Cooper. I guess I wouldn't really say the review is for the actual cars at Carmax, but more for the people at this location because these three individuals really stood out to me through this entire process. Perhaps I just got lucky with the people that I interacted with, but I was genuinely amazed at the customer service and would refer any of my close friends or family to any one of these three people. read more

Just don't do it. Had an appointment to test drive a vehicle, waited over 50min and there were still three people ahead of me who were also waiting with appointments. If you want to waste your time then go for it. I get it, understaffing happens but then don't book appointments if they're not going to be able to properly execute them. I left without even seeing the car. read more

If you need to sell a car in a reasonable and convenient amount of time, I would look elsewhere. CarMax offers good prices but the process to sell requires you have 2 to 3 hours free to kill. It's because they are horribly understaffed and I'm guessing management tells them to say their wait time is always 30 minutes. That's even with an appointment. I'd recommend using an online service where you can just stay home. read more

Everything! No haggling, excellent service. Couldn't have been any better or any easier

It's best to make an appointment online, It's easy and fast. Arrive to our 5pm appointment early so we just walked around and was seen within 10 mins. Our sale associate was Bryant. He was super nice and friendly. Great customer service and very helpful. He answered all our questions and was very patient. He helped us make the right choice and wasn't pushy at all. The whole process only took two hours which I loved because compared to other dealerships you can sit there was hours. read more

CarMax - Audi A3 - Car Buyers Near Me - San Jose, California

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This company has horrible customer service. I called in to get some simple information about the car selling process. The person who picked up the phone was very rude and literally wanted to ask me a series of 20 before even answering a simple question from me. I would not recommend this place - they clearly don't care about what the customer wants read more

To be transparent: I have never set foot here, this review is for the staff that deal with Home Delivery. I purchased a car online and I elected to have it delivered to me. However, due to the teams mistake I had to redo all the paperwork (they said they were going to contact me for re-delivery; never got their name). After 2 days of waiting for a follow up I called corporate, and they were able to assist me... read more

I recently purchased a used car from CarMax located at Capitol Expressway in San Jose, CA. I quickly learned that they misrepresented the vehicle and had not completed a 125-point inspection. There were several safety issues that I had to have resolved; still fighting to get these things fixed. The operations manager, Joel, is always "in a meeting" when you call to speak to him. I overheard one of the females in the business office say, "yeah, he wants us to say he is in a meeting" whenever he gets calls. I reported the dealership to the AG office. I also learned from researching that there are 36 states that have filed lawsuits for the very same thing, including but not limited to, not reporting safety recalls. I strongly DO NOT recommend this specific dealership. read more

I had a really good experience with selling my car with CarMax at the San Jose location. They gave me $1000 more than the Kelly Blue Book trade in value which was a great outcome. I did the instant online offer, and the final price after their in-person appraisal was the same as the online offer, even though my car had some dents and rips in the seats. Isaiah handled the paperwork and made it quick and efficient. read more

After driving my new car for about a week, I realized that it was not the car for me. Nothing was wrong with the car it worked perfectly fine but it just wasn't a good fit. Knowing about CarMax's "love your car" guarantee, I went online and found another car. I called in and got the car shipped to the Capitol Expressway location. Omar V. was extremely professional and friendly. He walked me through the return process - which was surprisingly very quick, set up a test drive, and got me into the car I selected online in a matter of a couple of hours. Before exchanging cars I was a fan of this place -- now I am a super fan! read more

Sold the car used by my son who just graduated from college. The process went pretty smoothly even though we do not have the physical registration card. They got all info online ( thanks for the DMV at California). Both Daniel Ross and Shelby were awesome agents! read more

My bro made an appointment at 5:30pm just to see the car i reserved. Its 7:10 pm right now and still nobody helped us. If you're thinking of buying a car here better have a full day coz they take forever helping you. read more

This place is terrible. Last year I came for a test drive. You have to send them your insurance information, they copy your license and all kinds of verifying info.... just to take a test drive. Most dealerships they copy your id and your good to go. Nope, took about an hour just to do a 5 minute drive, literally. I tried a Toyota Tacoma and went up the street and it wasn't comfortable so I came right back. Of course pushy trying to sell it. I told them it wasn't comfortable, thats why I am back so soon. My Aunt had said that carmax had offered her about kbb value for her truck she sold. So we brought in my dads 2022 Ford Maverick. He has over $10k of extras on it and the receipts. Kbb stated $39k and that was without all the extra things put on it. Even kbb dealer was $30k. We literally wasted 2 hours for nothing. This truck is immaculate, literally, Brand new and they offered $28k. I was like, that is the same as spitting on me.... the disrespect. I definitely will never come back or recommend this place. read more

I went in feeling like it would be scammy, but actually it's a really professional and streamlined process. My Mazda lease was maturing and the car had accrued equity, so my best financial option was to have CarMax pay off my lease and give me a check for the difference. Their offer was significantly higher than what the two dealerships I was working with were offering. I'm docking a star because they grossly underestimated how long it would take. If I were to do this again, I would drop my car off and have them call me when all the paperwork is done and not have anything else planned so I don't feel rushed. They do have wifi and the lounge is comfortable, so at least there's that. And everyone I interacted with was very friendly too. I'm impressed with how smooth the process is overall, but wish it didn't take so long. The upside is that I walked away from my lease with a check for $3800 in my hands and didn't have to deal with the dealership, the bank, the DMV, or anyone else. Would do it again. read more

Never buy a car from this place. It is impossible to speak to anyone about any issues. I have been waiting for a reimbursement from them for over 2 months when they promised me it was already sent and I would receive it in 2 weeks. I finally was able to talk to a supervisor about this and all he had to say was "sorry we dropped the ball" Also if there is any issues with your car after you purchase it good luck getting anything fixed... had to take my car to car max 3 times to prove the fog light was lose from the front fascia when literally anyone could realize it's not placed properly. Literally a joke of a company and their customer service is ridiculously awful. I wouldn't recommend carmax to anyone and will avoid this place at all costs moving forward. read more

Big thank you to Tracy! I started out with a test drive appointment only to find out the car battery was dead, came back Tracy ended up helping get to test drive the car. She did all she can in order to make my experience much better! By being kind, she was able to change my mind & I ended up making the purchase the next day! Thanks Tracy for all the help! Definitely would recommend going to her when you're here for the great conversation & service! read more

Probably won't buy another car here again. Terrible service up front. They make you wait hours to buy a car while all the employees are goofing off and hanging out while customers wait for ever. They seem like they don't want your business. almost like an Apple Store. read more

Carmax was great purchasing our car. Terrible communication when you need service. Might as well not even use the warranty because nobody will ever call you back. We have called and left messages multiple times and have yet to get a return call, this is incredibly frustrating. read more