I came in a couple weeks ago after shopping online to add another vehicle to my collection. I worked with a Gentleman named Vincente Robios. We had to transfer the car from another location however he kept me updated daily until it arrived. Once the car was delivered, the process was quick, easy and Vicente made sure I knew my financing, warranty and cancellation options. I agree with their motto "This is how car buying should be." Once the car was mine (bow not included) I had it taken to have a once over with my mechanic. A couple minor things arose and Jannie in service had the issue fixed. Some other problems popped up. I took it to Infiniti to have it diagnosed and took that to Carmax since I'm under their 30 day warranty. Of course they seem to think everything is fine. Both the Tech and Jannie are making me feel like an inconvenience and as if I'm crazy. Needless to say I'm in a car that's not running properly yet it's supposedly nothing wrong with it. After going to Corporate their best advice was to trade the car in and add the negative equity to a new car at a higher payment instead of them fixing it. Avoid this place and these people at all cost: Jannie-Service Horrendous Attitude/Rude Ken-Service Covered up issues until warranty ran out Classic- Sales Manager lied about his position and rude What started as a great car buying experience has ended bad. I'm stuck with a car that I can't drive over 40 MPH and Carmax could careless. I will never do business with Carmax and my family/friends have went elsewhere. read more

CarMax - Used Car Dealers Near Me - Torrance, California

See all

Our experience at the Torrance location was a pleasant one. We sold our truck and bought a car. Our salesman, Ricky, was friendly and very helpful. He knew his business and did it quickly. Our problem began 2 days later when I couldn't start the car, it was the battery. Hmmm you'd think that would have been taken care of in their 125 point inspection. My husband spent the rest of the day trying to get help on the phone. He was hung up on 3 times. I won't bore you with all those details. We ended up calling AAA and getting a new battery from them. CarMax wanted to tow it to a local non-CarMax mechanic! ‍ We will now take the car to our own mechanic and have him inspect it. We do not trust CarMax and their so called 125 point inspection. I will definitely update this if our mechanic finds more issues. read more

I've had to buy a few cars in my life and the one thing I hate about buying a car is the haggling. So of course I targeted my search for a new car on Carmax, after hearing that "No haggling" is part of their motto. I did my research and started off at the Burbank lot. Ralph helped me and he gave me room to browse and never once made me feel like I was being forced to walk away with a car. Although they had tons of cars on the lot, I never found the one I wanted, so I moved on. A few days later I went to the Carmax near LAX after work. The salesman who worked with me tried to be helpful, but his persistence stank of desperation. He tried too hard to nail the sale and ended up losing me when he stopped listening to me. That same night I went to the Carmax in Torrance. Quelle difference! I met Wesley Davis at the door and he showed me the lot, then backed off. That night we test drove a couple of cars, a 2003 Toyota Echo and a 2005 Kia Rio, both of which cost the same. As we drove, I explained that I wanted a trouble free car. He was frank as he told me that if I wanted reliability, I couldn't go wrong with Toyota. Before I tried the Kia, he pointed out all the things that I was going to have issues with. He was right. Then I told him about how my favorite car was my Chrysler Sebring convertible, but I couldn't possibly buy another one because of all the problems. We had a good laugh about how their transmissions crap out on an annual basis and he said he wished they'd stop making them because they are more trouble than they are worth. I asked him why he was being so honest and he said that he didn't just want this sale, but he wanted to sell me my next 5 cars and he wanted to sell cars to my friends and family. The dealer was going to close in an hour, so I asked him if we could finish the next morning. Instead of freaking out and trying to protect his precious sale, he was cool and said he'd be in at 10am. Unbelievable! The next day I showed up at noon and before the paperwork was finished, I told him I had to return the rental car I was driving to the Hertz down the street before 1pm. Without hesitating, he grabbed the keys to a Mini Cooper and said he'd follow me to the Hertz and drive me back. Amazed, I asked, "You'd do that?" He said, "I'm your agent!" As we drove back to the dealer, he showed me how the transmission on the Mini Cooper was acting wonky and lurching forward so he had to take this car off the lot to get it fixed. I asked him if his boss was going to get mad that they had to repair it instead of selling it. He said he couldn't let someone else drive away in the car the way it is. Besides, it was still under warranty so it was the automaker's problem. When we got back, I signed papers and the car was ready within a half hour. I can't believe I'm saying this, but he actually made buying a car fast and fun. I hate the idea of buying a used car. As my father says, "Buying a used car is the same as buying someone else's problems." Working with Wesley, I felt much more confident about my purchase. I didn't feel like I was being hustled into making a decision that I would later regret, because the guy who sold me the car had more integrity than any car seller should. Thank you so much Wesley! You've got my next 5 purchases. read more

Good customer service. They rated my car very fast. 20 min. . But price was no fair. 1500$ for my car. But the average cost of a car according to my parameters on the Market Place is 8000. they sell the same cars for $ 10~12k. I understand they make money , but 1500.... read more

This business model gets a top rating from me. If you are looking for a no pressure way of either selling or buying or both, this is the way to do it. On the "selling your car side", if you don't want to sell it yourself, this is the next best option. You will get a better deal than if you try to mess with a regular dealer. Very professional, no pressure business model. They have the right formula. read more

I was impressed by the way every person treated me here. I had an appointment but decided to go a day before my appointment and they were still able to help me. The whole process of getting my car appraised and sold to them took about an hour and 30 mins. Only because I was missing a certain document but other than that they are straightforward, easy, in and out. read more

Sold me a car that the check engine light came on within the first week... which tells us that they reset this light so I would be burdened with the repair.. that's a d I c k move... then I call to put in repairs only to be given dates and times I have to take off work.. (more mo eye out of my pocket) and guess what..another $250 to have it looked at.. I got all the extended warranty plans they offered.. thank you carmax for effing this single mom over.. wanted to treat myself to a newer car and instead I feel screwed.. dont do business with carmax.. In 2006 my mom got me a jeep.. it kept failing .. wouldnt start.. electronics would blank put.. no clue what speed I was going.. brakes stopped working at one point... and after having it in the shop 112 days in the first year.. I finally got rid of it.. I gave them a second chance.. and NOPE...still a bunch of crooks.. never again.. read more

Was sent here on the advise of my car dealer. After they low balled me on my trade, they suggested I go to carmax because they typically offer more to buy the car. We went down there with a 2015 S60 Volvo in near perfect condition. Blue book value was between $16k-$19k. We sat there for an hour, with a "sales person" giving us updates every ten minutes, letting us know someone was looking at the car. We never got to talk to this person, they didn't ask any questions about the car, options, history, etc. However, they came back with erroneous information, i.e. there were two owners (we bought the car new and are the only owners), and they said the odometer was rolled back. (The car had 46k miles). After all of that they came back with a valuation of $13k, which is less than what the dealer offered. We asked to speak to this person to clarify the issues and were told no, you can't talk to them. Wtf? Is this the wizard of Oz, or what? You can't meet the person behind the curtain to correct their wrong info?? Bottom line, if you want to get ripped off, go see Carmax in Torrence. They'll be glad to help you out. read more

I am updating my review to reduce the rating from 4 to 3 stars based on a recent visit and appraisal. CarMax is OK! I still recommend people to take their car here for an appraisal--it does not cost anything and they may offer you the price that you need to sell it. Our last experience was just not as pleasant as the previous two appraisals that we had over the years, the appraisal not as satisfying, and the representative very inexperienced. He asked for the keys to the car and I gave him my two way remote Viper car alarm remote so that the appraiser can open the door and start the car. He gives it back to me! with the explanation: "I don't know what this is you gave me, I don't want it to get lost or broken...so I am giving it back to you..." You need that to open the door and start the car! I would expect someone working in a place that buys and sells CARS to recognize a remote control for a CAR. The rest of the discussion with this man was less than educational although he was very pleasant for the most part. Seems to me that they may have lost a lot of their quality staff or cannot keep good people at this business. I asked for the great rep that I saw approx. a year ago and they told me that he does not work there any longer. read more

I'm a very picky used-car buyer, and I bought a car here a month ago. I worked with Craig, who was always very pleasant and professional. It started out by me calling to get the car transferred in from Alabama. I was able to do all of that over the phone, which was very cool. Craig called me back as soon as it arrived in Torrance. I was bummed that I couldn't take the car to my mechanic for a pre-purchase inspection. In fact, I wasn't even able to look at the car up on a lift. It's all very assembly line corporate here, you see. However, they do have a 5 day return policy. Do yourself a favor and make full use of that. As soon as you buy the car, take it to an independent mechanic who specializes in the same brand of car for an inspection. This should cost you from$150-$300, but it's well worth it. You may get all of your money back in "free" repairs from CarMax. It turned out that there were several items, mostly deferred maintenance, which the Alabama location neglected to perform. The Torrance service department took care of all of these items no problem, and even gave me a loaner car! I was planning to pay cash. In the last minute of the deal, I asked about financing. Craig said "no problem" and was very cool about taking my application. I was approved in about a minute or two. If you're worried about BS add-on fees, the "doc fee" is only $80. If you're looking at a high end car that's expensive to repair, I recommend taking a long, hard look at the extended warranty. I was able to get 6 years or 35,000 more miles for about the cost of two repairs on a BMW. I wouldn't bother with a Toyota, Honda or Ford. The fact that you can't negotiate at CarMax is well-known. However, there is a very strong demand for the particular color that I bought, so I feel like the car was a bit under-priced. In this particular case, I actually got a good deal. read more

Walked in knowing what I wanted Walked out with a Camry My boy Gary Helped me out not even 2hrs and I was out Will definitely come back I have shitty credit too they help you out trust me read more

Go to Gail! She made our car buying experience flawless from start to finish. I've sold cars to Carmax before, but I had never purchased one. The experience was so easy, I don't think I'll buy a car from anywhere else in the future. We made an appointment online, went in and were promptly helped, and Gail was nothing but wonderful, answering all of our questions and never pressuring us at all. Highly recommend this location. read more

Sold my car to this location, hassle free. I was looking to sell my car so I went to CarMax in Inglewood to get an appraisal. After about 30 minutes they came back to me with a price that I thought was fair and decent. The appraisal offer is good for 7 days so I left with the offer in hand so that I could shop around for a few days. I called a couple places to see how much they would give me for my old car and no one quoted me a price that was higher than CarMax. After i purchased my new car at a different dealership, I drove on over to Carmax in Torrance and sold my previous car. I handed them the offer I received from the branch in Inglewood and they took my keys and the process started.... I had to fill out a few DMV forms, which they provided, to transfer the title, etc. The whole process took about 30-35mins (our agent was quite the chatty Kathy). They cut me a check right on the spot and I was on my way to the bank in no time. Everything about the process was hassle free from start to finish. I will definitely use CarMax again. read more

Had a wonderful and seamless experience thanks to RYAN. Would highly recommend coming here to sell and the customer service made this transaction worth driving here!! read more

Sharice A. walked right up to us and was super amazing. She was hands on and really kind. Thank you for making our experience driving the Jag so lovely! read more

Horrible experience....I recently on December 8th made a purchase for a new suv for my wife great sales man Raul upfront honest and reliable. His management team not so much but I will get there later....two weeks after purchase we get a call saying the finance nvr went through and in order to keep the car we would have to give them 5,000 more dollars. As a consumer there is no other example of a bait and switch these people take ur money then wait two weeks and say sike you owe us more money. We waited to here from the actual financial company they confirmed they nvr picked up our contract....so when we try to get ahold of kj the manager he continues to ignore my call. I have called 8 times over the course of the month with no follow up call no email no response.... I made an $11,000 deposit and car max won't call me back to resolve anything.....my advice to all is avoid this place at all cost I liked car max until this point...I will keep everyone updated on what happens next. read more

CarMax - Used Car Dealers Near Me - Torrance, California

Came here to get an Appraisal on my car and was happy with both the service and offer I got. The person at the front desk signed me up to get someone to appraise my car and waited inside my car for the appraiser. The process was nice, simple, and easy. It did take awhile for them to give me my offer however the appraiser was nice enough to answer my questions and explain the process to me. Overall I was happy with both the service and offer and would recommend. I didn't end up buying a vehicle from here since hey didn't have the car I wanted but was able to transfer my appraisal offer to another local Carmax where I ended up trading in and buying my car. read more

This place is a joke I ordered a car for my wife Chevy Tahoe 2018 and i was going to surprise her for her birthday. Can you believe this company sold the car that I reserved to have shipped to the Torrance Office. What kind of company does this to a returning client. So sad and I am beyond pissed off. Please don't use a company that has no RESPECT FOR THERE RETURNING CLIENTS!!! I will never shop at Carmax again and I will tell everyone on know about my experience!!!! I will make sure to post this on all my social media account. Thanks for nothing Carmax read more

Had a very nice experience here. No-pressure sales is the way to go! My car was priced exactly in the middle of the blue book value, and even if I could negotiate down a little more at a regular dealership, it's worth the extra to not deal with sleezy salespeople. They also give a fair price to buy your used car, and the entire experience was so much less stressful than it could have been. If you're buying a used car and you know what you're looking for...or even if you don't, CarMax is worth a try. read more

Ryan was so nice in helping me get an estimate for my car! Great customer service all around!

Sold My truck here yesterday, got a fair deal from them. They pay the most of any dealer. Ford wanted to give me $7,600 for my truck car max gave me 10k. read more

Definitely received the lowest offer here compared to other places [about 4,900 difference]. Never received a phone call explaining the reason for the offer. You will get an email with a generic explanation. Sold it on the private market for 7,500 "more" then what they offered. Just my experience. read more

If I could give them 6 stars I would!! I was nervous about selling my vehicle at first but they treated me with excellent service and not just that they gave me my vehicle's worth. All of the staff acknowledge you and even if they are busy they will help you and provide excellent service it makes you feel like you made the right choice! A special thanks to LIZZ & LIZZETTE for going out of their way to make me feel at home! read more

I scheduled an early am appointment to have my wife's car appraised for a trade-in. I was dreading it. I knew our car was in good shape, we followed the maintenance schedule religiously, but it was still 8 years old and had 82k miles on it. Being a Honda, it still has another half life or more. I had gotten some low ball trade in offers while shopping for my wife's new car. I did a lot of research and knew the range for trade-in from Kelly blue book, USAA, Yahoo, and Edmunds. I also saw what dealers were selling comparable cars for, but was willing to settle for the trade in value and spare me from the perils of craigslist shoppers. So, I had a very good idea of what a fair value would be, and what I would settle for at a minimum. When I arrived, Greg immediately greeted me and got the appraisal process started. While we waited, we looked at the inventory of cars that I was interested in. They had one on the lot, so we went for a test drive, ran some numbers, did a credit check, and all that. I told him I wasn't ready to buy yet, and still wanted to shop around, and he was not pushy at all. When the appraisal came in, I was both surprised and relieved. It was smack in the target kbb range, and was a very fair offer. I have 7 days to consider it (and continue shopping). Now, I have the security of a fair trade-in at Carmax, and I can negotiate for another car without having to negotiate the trade in at the same time. I admit, my review would probably be skewed if the appraisal did not come out so well. But honestly, Greg and the whole experience was very straight forward, not aggressive or pushy, and unstressful. I'd recommend Carmax if you are looking to sell your old car for sure. Ask for Greg Hovekamp too. read more

The wait is extremely long even when you have an appt. I am just here to drop of my car and get a loaner NO WAY it takes an 1hr. the service l. Also, disappointed that the service manager Ken did not come introduce himself to me, as a customer with an issue that needs to be resolved to due to their poor workmanship. I have spoke with him over the phone he knew I was coming in today he walked right past me. I understand he doesn't know me who I am off sight but his workers should of said hey The young lady who you told to come in and have been speaking with is here. read more

CarMax - Used Car Dealers Near Me - Torrance, California

Had a great experience selling my dads 20 year old van. Juan had helped me and my family. My dad loved is Toyota mini van very much and we were reluctant to even see if carmax would help us out. They treated us with great respect and were on time with no long waits in between. The pr less of inspection took about 30min and with final paperwork', we just handed our keys over and it took another 30 min. I would highly recommend them if you needed to sell your car for some extra cash. Thank you Carmax. read more

Bought a car here.... Within their 30 day warranty. We had a tire blowout. We bought a brand new tire to match the other 3 with 90-95 percent tread tires. Tire shop told us our car should've been equipped with run flats. So we called Carmax. They replaced all 4 fairly new tires with 4 run flats. Expecting they'd be replaced with new/newer tires. 5k miles later. We're replacing all 4 tires. Just a heads up if someone gets into the same situation. The tires played a small part in the overall purchase of the car. Other than this issue we had no other. read more

If you are waiting for a proposal at this place Prepare your self kill the day at this station, What you might expect( somebody will take care of you in 10 minutes , if you didn't follow up they will leave you waiting for more than hour. Un friendly staff at all. When it comes to sell their prices will be the highest When it will come to buy their prices will be the lowest. read more

We just sold our 2nd car in 3 weeks here and even with Covid, they were as efficient as they could be. They follow Covid protocols very strictly which is great to see. Sadly, many customers walk around without masks and have no problem walking right past you maskless. On our 2nd sale, we completed the appraisal in advance via mobile, where Carmax sent an offer within 30 minutes via email which saved so much time when we arrived for the sale. Even though they have appointments, it's a first come-first served system, so don't expect the appt to save much time on a busy Saturday AM. Although there are mobile companies that will come to you, it's nice to receive a check in-hand the same day and to have all DMV transfers completed for peace of mind. We really liked Kelly, the rep who works with you to complete the final DMV and sales process. She's super efficient, helpful and friendly. You see many negative reviews here and if you get to work with Kelly, you won't have that experience. You definitely want to read up on the documentation you need and call in advance. Make sure you clearly understand how the title is written. An "or" versus an "and" can be a big deal. read more

For service department: so I had an appointment and they cancelled it cuz they decided to close the department earlier for safety, it's ok and then I went there on next appointment and I noticed the damage in passenger door when I got my car back! Little dent, paint is gone. I know my car and that it happened there but can't prove it... Well they lost my business after a decade. read more

This was my first experience with CarMax. I literally had never heard of them or anything but on the suggestion of a friend they recommended me to visit CarMax to sell my car since I was coming to the end of my lease and I could not be happier!!! Their customer service is beyond excellent. I didn't have an appointment I just drove there and Juan saw me right away to start the appraisal process. Juan was friendly, professional and patient as he answered all of my many questions. Then Axel inspected my car. I was really impressed with Axel because while he was inspecting my car he asked if I lived near the ocean. I hadn't told anyone where I lived but he hit the nail on the head! I do live near the ocean. He told me he could tell because of the sand and slight rust in my car. He finished inspecting my car and after maybe 10-15 minutes another representative then came back to show me CarMax's offer and it was actually more than what Honda would have made me pay to buy out my leased car!! I actually made money from the whole transaction since I didn't have to pay Honda for the minor damages on my leased car! Anyways, we returned the next day to finalize everything since I had to take care of my car registration before I could sell it to CarMax and this time Brenda helped with the paperwork. You could tell she had done it many times since she was efficient and knowledgeable. It was so easy and CarMax handles all of the paperwork and DMV stuff too and writes you a check right there! I cannot recommend their services enough! Thank you to everyone at CarMax especially Juan, Axel, and Brenda for making my experience so great!! I wish I had more cars to sell you! read more

If you choose to test drive your car here please be respectful of the neighborhood you are test driving in. These unprofessional salespersons regularly allow test drives in excess of 45 mph down 25 mph posted residential streets. I have shopped at CarMax and never will again. If you expect any level of professionalism, you will do yourself a favor and shop elsewhere. read more

I brought my jeep in for an appraisal to sell to them, they made me an offer but it wasn't what I was looking for. 10 days later I got an email with a new offer for more money and I decided to go ahead and take it. I brought the Jeep in and they have to reinspect the whole thing which is fine because I have not driven it....I've been driving my new vehicle.... After an hour of sitting there waiting, they came back with another offer... $1000 less than the original offer made. What a scam! And a total waste of my time!! No thanks Carmax, you suck! read more

Purchased a Nissan Rogue today from Galo at Car Max Burbank. Its my 3rd car I have purchased from them and like in the past I am very happy with my purchase price and professionalism provided. read more

Waited to wait some more. I came in for an appraisal, and CarMax person didn't show up for work. They said I can be the next person in line and it should only take 10 minutes. 35 minutes later, I left without the appraisal as they told me the whole thing should only take 30 minutes. I had made plans for afterwards. The other employees were nice, hence the two stars instead of just one, but nice can't give you your time back. read more

We reserved a car to be transferred to our local Torrance, CA dealership on Jan 8 and it was supposed to be ready Jan 14 -see photo. It is now Feb 3 and still no car and ZERO updates from CarMax. We have called their service center (who are clueless) and the Torrance dealer several times only to get vague answers and a promise to call us back (which never happens). We have never received a proactive call or email update from them. I'm starting to think they actually lost the car. I have had some good experiences with CarMax but this one is terrible. Come on CarMax Torrance! read more

They gave me an on-line quote for buying my car. I thought it would be a come-on to get me the door, but no, they paid me every dime of the quote they gave me on line (I gave them honest, accurate data on line). It took only an hour at there location to have them finalize their review of my car, and have me Uber-ing away with my check. read more

Sold us a LEMON about 3-4 months ago. The car has been in and out the shop for 3-4 months and they can't seem to figure out what is wrong and have the NERVE to say we need to take it to the dealer. Took the car home and 2-3 days later it was returned. This has been going on for too darn long. Time to contact the BBB and consumer affairs. We purchased two vehicles prior without any issues when it came to maintenance, but looks like its time to retire on Carmax. read more

On 11/28/22, I was having a horrible experience trying to purchase a vehicle from a dealership in Monrovia (not a Carmax store). Late in the day, I found a great car at Carmax in Torrance and made the 55 minute drive to see it. Jason assisted me when I arrived and could not be more helpful, informative and friendly. He made the trade-in and purchase process very easy. It was late in the day, and he stayed after his shift ended to make sure I was taken care of. Thank you Carmax and THANK YOU JASON! read more

Thank You Fernando from the service department. Fernando and his team were able to resolve my car issues within 5 hours; he is very professional and friendly! read more