Great customer service and carry a lot more than just vacuums. They Cary a variety of air purifiers, a great rechargeable mop, vacuums, and vacuum supplies. They will service your vacuum with a quick turnaround time and they rent carpet cleaners. read more

If you are looking for a reliable ultra-high vacuum cleaner, then this is the gold standard in that search. However, with that said, if you are searching for just a vacuum cleaner, then this may not be your first stop. But it is essential to check out what a high-end vacuum cleaner should represent. Jeff is very informative, friendly, and does an excellent presentation in demonstrating the Miele brand vacumes. Yes, these machines are ultra-expensive for most people. Hands down they are the most reliable and efficient vacumes on the market and worthy of a test drive. This place is an excellent resource for difficult to find replacement bags or parts. It should be noted that the piece may have to be ordered, but at least you know you will receive the correct part promptly​. read more

If I can give zero stars, I would. What irks me most is dishonest businesses. I took my Kirby vacuum here to get checked out cuz they said they could fix it. They quoted me $400+ to fix. Apparently, there was so much damage. I knew I was being scammed cuz they told me they would be happy to sell me an Orek for $400 and take $50 off If I left the vacuum there. Wow, the work on my Kirby was more than a new vacuum. Hmmm.... I took my Kirby and found a Kirby store in Raleigh. It cost me $80 to fix and he even cleaned it!!! Shame on you Orek of Crossroads!!!! Buyers beware! read more

Poor service by Joe! A part was broken that could easily be fixed with a Phillips screwdriver. I was quoted $8 for the replacement cost. He told me he could install it in just a few minutes. He took a really long time and I had to leave as it took more than 30 minutes. I sent my sister to pick up the vacuum and he charged $40! I cannot get anyone in management to respond and correct this issue. Never again. I cannot get anyone in management to respond to my multiple calls and emails. read more

I brought my Mom's Oreck vacuum into the store for servicing. Believe me, it was in sad shape to include the filter bag which had melted from being next to a propane heater. Ricardo took it to the back, cleaned it, changed the roller and did his magic. Needless to say, I am very happy with the service with a smile and the results of the vacuum. read more

I was in need of a vacuum and wanted to try them out before we spent the money on a really good vacuum. Patrick was really nice, patient, and informative. read more

I came into the store because my Oreck vacuum cleaner wasn't sucking anything up. Ricardo immediately opened up my vacuum and saw that my bag had a lot of stuff stuck at the entrance to it. He replaced my bag and gave me very good advice about how to keep my roller from getting jammed up with all of my hair. Ricardo gave me excellent service. Very friendly and professional. And no charge! read more

Our Oreck Buster B hand vac had a damaged hose...that's what happens when you accidentally run over it with your car! I ordered a new one and went to put it on only to discover that I couldn't get the old one off. It was jammed on there good. Not wanting to force it and break the plate that attaches to the vacuum, I took it to Ricardo at Carolina Vacuums. After a few failed attempts to loosen it, he took it to the back of the store and sprinkled his magical repair dust on it, and voila...he got it loose! Many places would charge for this service or even tell you that's its permanently stuck and try to sell you a new vacuum, but that's not how Ricardo operates. He knows that taking care of the customer leads to repeat business. SUPPORT THIS STORE!!! read more

Not a great experience with this place. Took my vacuum in for an inspection and was told about what could be done to have my vacuum working like new again. The price was reasonable so I agreed. I was told it would be about 5 days and that I would be called when it was ready. After 6 or 7 days, I called in to see what was going on and then was told there were 40 vacuums ahead of mine still and the part they needed hadn't arrived, so it would likely be another 3-4 days. Frustrating that they couldn't see (or maybe tell me) how many other repair jobs were ahead of me, and that they didn't call me at any point to let me know of the delays. They called me a couple days later to say the repairs were done and that it was working like new. When my wife went to pick it up the woman at the counter asked if she wanted to turn it on to try it out, so she did. Now the brush wasn't spinning. Hm? how can it be working like new without a spinning brush? Then they tell us that the motor is burnt out and needs to be replaced. Now the vacuum works WORSE than before, and they also wanted us to pay for the work they did. In the end, we only paid for the new part we got, but that was after some arguing the point. Ended up having to buy a new vacuum (not from there, though). read more

Excellent experience with Jeff, one of the most customer-focused sales/service people with which i have come into contact. Explained clearly, provided a fair price, and was a pleasure to work with. Will be back for service there if required. read more

Recently took my old Oreck XL vac in to this location. My initial visit was not what I'd expected, however, Denise at Oreck made it right and I am pleased and feel good that Oreck thought enough of its customer base to make things right. I will continue to do business with this location. Thank you Denise! read more

I had been having trouble using my almost new Oreck XL Shield steam cleaner-it is difficult to use and is not good at cleaning)- when I asked if they stood by their product with any kind of exchange or trade-up program they said I could only get $50 toward a new model (I had paid $300 for this one and used it twice). I told them that I was really disappointed and am used to a higher quality product from Oreck. Not only did I not get any interest in my dissatisfaction, no "I'm sorry you aren't satisfied" but the one man sarcastically said "You can't take a car back after six months, can you?" Actually several companies and retail stores offer a no-questions asked return either with cash or credit. I understand that they don't make the rules, but the attitude was flip and insulting. I will not go back to this store again. read more

Went to the store with a friend of mine to pick up an appliance that had been repaired. Expected nothing. After a talk and demo of the cleaning cloths, realized that they would solve several household problems - how to keep my stainless steel sink shiny, how to wipe down the bathroom after a shower, how to keep my glass table tops spotless. Also, the cloths require no chemicals to work. I love them, and so does my housekeeper. Very satisfied with my purchase. read more

Took my vacuum to get the cord fixed and paid a bit extra for a cleaning $70 -- OK. Julie said they were 130+ vacuums in the weeds. Fair enough -- supposed to be a week or two -- totally understandable. Left a message which I missed awhile later but never called after that for weeks?! Having missed the message I gave them the benefit of the doubt that they must be super busy. But that doubt ran out five weeks later. I call and she seemed too busy to go in back and look to see if the work was done. Then calls back and she says it'd be a $130 dollar fee to fix because they can't open the bag. Can't open the bag = $140 dollars think about that. Nothing was done, no second attempt at reaching me and suddenly an upcharge because the bag zipper was stuck? I went home and unzipped the bag in two seconds with WD40 and washed it with a hose. All I wanted was the cord fixed. And she tried to get me to consider trading it in for a new vacuum then and there because of this bag situation. Inept. read more