They weren't able to help immediately because I have a slab leak, but they were super helpful and informative.

I don't usually write negative reviews, but I feel like people should know my experience with Carter Services in Torrance. First, I want to say the service techs, were excellent. They were friendly, professional, and clearly knew what they were doing. This review is NOT about them, they were honestly the best part of the whole experience. When I called to make the appointment, I was told it would be $159 to diagnose the dryer issue, and if I moved forward with repairs they'd apply $50 toward the work. I also mentioned my stove was having issues and was told it would be an extra $60 if I wanted them to look at it. I didn't commit to that at the time, just the dryer. The techs arrived, listened to the dryer, opened it up to confirm the issue, and gave me a repair quote that was basically the same price as buying a new dryer. So I declined the repair, which I think is a pretty normal decision. While they were there, I asked if they had time to look at the range. I mentioned to the techs that they quoted me over the phone an additional $60 to diagnose. They checked it out, explained what parts would be needed, and again the repair cost was close to the price of a new range, so I declined that repair too. Here's where the problem starts. When they totaled the bill, I was charged the $159 diagnostic fee for the dryer (which I expected), but then I was hit with an additional $149 labeled "Appliance Labor for Service & Repair," which they said covers troubleshooting and adjustments. On top of that, they charged ANOTHER $149 again for the range. So essentially, I paid close to $500 for them to look at my appliances, with zero repairs done. Huh? At no point on the phone or in person did anyone clearly disclose that I would be charged separate labor fees just to reassemble what they took apart. They had multiple opportunities to explain this before taking any action and didn't. That is very deceptive. I've used a handful of other appliance repair companies over the years, and not one nor anyone else I know, has ever been charged extra fees just for diagnosing or for putting an appliance back together after inspection. That's what made this stand out even more. I called the office and spoke with Katrina, but that didn't lead to any resolution. I'll be filing complaints with the CSLB, California Department of Consumer Affairs, and the BBB because this kind of billing practice isn't okay. Transparency matters, especially when people are already dealing with appliance issues and unexpected costs. Again, the techs themselves were great. But the pricing and lack of disclosure from the company is why I'm leaving this review. read more

Bait and switch, stay away. Called and got quoted $148. Double confirmed the price on the phone for replacing a valve already diagnosed - was confirmed $148 + parts. Billed $650+. While parts are heavily marked up charged an additional $400 in labor to replace 2 valves in less than 30 min. Won't go with them again and don't recommend them. Definitely don't trust what they say on the phone - buyer beware read more

I had to have my washer and dryer serviced today. Mario, the specialist technician did a wonderful job cleaning the dryer vent and the inside of the dryer. I was shocked to see the amount of dryer lint he was able to vacuum out. He explained each step he took and provided us with suggestions on how to prevent such an accumulation of lint. The washer was having issues with a blocked drain and soap residue, which he promptly fixed. He offered the suggestion of using cleaning vinegar, (available a Home Depot) in the machine once a month or so to prevent soap buildup. I highly recommend Mario as he offered valuable information and was professional and friendly. We joined the Carter's quarterly service plan which saves you a trip charge, 10% off the bill and priority scheduling. Overall a great value. read more

Excellent service. The technician, Corey Lyles, was courteous and competent and tolerated my observing his work and all my stupid questions. Pricing was decent and fair considering the fast turnaround. read more

David came out twice to fix our subzero refrigerator. He was very thorough and timely. he prepared the area he was cleaning with cloth and clean up was grea. David was courteous and knowledgeabl. Thank you read more

I needed service for both my clothes washer and dryer. I remember seeing Carter Services' vehicles in my tract, so I decided to give them a try. Calling and getting a hold of a live person to set an appointment was easy. They followed up on the day of to confirm the time frame in which the technician would arrive. The technician arrived; he was clean and professional in appearance. He was knowledgeable; and he serviced my appliances quickly and efficiently. I really don't ask for much; I just want to work with an organization that can provide the basics consistently. (We can see if they go above and beyond, later.) The fee for the house call, and the prices for service/parts were reasonable. I'll be a repeat customer. read more

Isaac was the technician who worked on our GE Monogram refrigerator. He was knowledgeable and had the parts with him to get our refrigerator up and running again. We did have an extra charge for distance to seal beach. I was not aware iff that. We were very satisfied with the service. read more

Staff were highly skilled with excellent experience. Highly recommend to all that are in need of quick and knowledgeable personal. Next day service was a non issue with expert technical skills. read more

I have been using Carter services for about 18 years. They have definitely improved their service over the years and have broadened the scope of their service. My tech today, for fixing the heat on my LG dryer, came with knowledge and familiarity with the machine and had already trouble shooter before arriving. It turned out he had correctly identified the issue, but not only did he do the repair, he cleaned the interior, after he'd shown me how lint etc had built up, potentially leading to fires. He also checked my vent to make sure there was no obstruction on the exterior of the house. Really satisfied with the service. read more

I had Jerry (plumbing), Jamie (HVAC) and Carlos and Hope (electrical). They all showed up on time, were super knowledgeable, friendly and efficient. I look forward to continuing to work with Carter Services. read more

When our refrigerator broke, Carter responded quickly. Isaac, the technician, was quick to diagnose the problem and ordered the part we needed. When it arrived, he installed it, and discovered that this was not the only problem. He realized what was wrong, and turned out to have the part we needed in his truck. Everything is working well now. read more

Depends on what is meant by our experience. When I called to ask if they serviced induction cook top stoves the personal said yes. She explained that their service charge was reduced by &50.00 if I accepted the service person's quote. I understood and was satisfied with the arrangement. However, when Winston said he could not fix the stove because he was unable to get the out dated part. I was still charged the total service fee without the $50 reduction. I paid the $159 total fee but felt they should have honored a reduced service fee since we DID accept his professional opinion and his work had he done it Merna (telephone secretary?) said she would ask for the supervisor to get in touch with us. So far they haven't called. We will see. . read more

Gio the tech and office staff all very professional, courteous and thorough. Recommend.

Very nice and professional and came over the same day I called. Unfortunately, the price was 3x the price of 5 other plumbers that quoted the job. read more

Isac came out and fixed our fridge in about 5 minutes, showing us a way change the settings to avoid a more costly repair.

Service soon as possible. Isac on time. Jumped to conclusion that fridge needs replacing and then realized that fridge had been turned off after help from Samsung. Gave me instructions on how to proceed. Fridge works now and have ice sooner than he predicted. read more

Always a great PROFESSIONAL experiences Carter's. The home their stuff, professional, polluted and do a great job of investigating and fixing problems. Great work. read more

We have requested service 4 times and all 4 times have been amazing. They have great communication, they have been very high quality every time. I have found them to be very honest with their analysis and price to fix or clean out things. I recommend them for refrigeration units, washer and dryer and electrical read more

Our HOA bought a membership with Carter Services. So far it's going ok, we will see at the end of the annual period if it made sense for us So far we have had our dryer serviced twice. The last technician Corey Lyles did a great job, was very professional and prompt. read more

Continued working problem till it was resolved. Brought in additional help and equipment in order to solve the problem.

Technician was nice. And recommended to replace new icemaker which will cost around $900 It's too expensive I rather buy a new one Carter is way too expensive fix appliances read more

Frustrating. It seems whenever we have service we have to have another service and pay another service call. My refrigerator is old (and expensive ) but they have been able to fix it, I just wish it could but done with one visit. read more

Carter is my go to fur appliance repairs. You can request the same service representative too. read more

My technician (Isac) at Carter Services was highly knowledgeable, professional and friendly. Also the staff in the service dept was very helpful with appointments and communication with the appliance company. read more

The most professional, courteous and prompt technician. I can't praise this company enough. Highly recommend.

I had a gas leak under my house and called Carter services, they did an amazing job! There office personal was just wonderful on the phone and all were very accommodating to get my house back and working. Thank you guys read more

Wanted to charge $3500 for a new water heater when a comparable one from home depot was $750. Still charged me for the visit even though nothing was performed. read more

Easy to schedule. Arrived on time and completed the work required. we are happy with the outcome

Very good service from Ernie Avila, he was very accommodating about wearing booties in my no-shoe household, investigated and identified the problem with my heater quickly, followed up and got the part I needed the very next day, and prioritized fixing my unit in his first available window. He also explained some other services I might be interested in the future, such as the membership program. I felt very safe and comfortable with Ernie in my house, and appreciated his quick work and nice personality. read more

James worked around my schedule for servicing and was very helpful and friendly. Have never had a bad experience with Carter's . Always gave me the true answer and never gouged. I will continue to use them read more

Floor heater thermostat repair. The first fellow said, after inspecting unit, the problem was thermocouple, not thermostat. he had to come back in two days with part.he came back and replaced the part, but then said it was the main valve. The company sent out different tech the a different day with the other new part. After two hours, 2 other techs show up. "They need to check firebox" for cracks". They found cracks and said they could not fix it and I was left with no heat and had paid $768 in advance. The first tech should have seen the firebox issue when he inspected the unit which would have avoided the trial and error process of an attempt to repair the unit. All this happened over a week, many delays, no shows and calls. oh, and I was not allowed to speak with one of the owners (Justin and Tim) Ultimately, there was another fellow, not owner, who tried to apologize. I asked for a return of my money, which I expect to see in a few days. He was relieved read more

I always have a great experience with Carter Services. their technicians are pleasant, explain the situation and work out a solution with you before going ahead. Miguel was recently here to fix our plugged drain. He was so nice-and really went the extra mile to be sure that our entire drain system was cleared before leaving. I know it took more time than he had expected when he quoted the job, but he was totally committed and wasn't satisfied until he was sure we were 100% clear. I highly recommend this company. We use them for plumbing, electrical, appliance repair and HVAC. I am always impressed with their technicians and their service read more

Great, fast quality service same-day service technicians were professional, knowledgeable, and friendly

Always great service! Will never call anyone else. Came on time and gave me a tracking when they will be here and fixed my appliance quickly and are always nice and friendly! read more

James at Carter is Fantastic! Twice now he has come out to fix our refrigerator and has told us the part required to fix our problem is no longer available! BUT... he has figured out a way to can keep using the refrigerator (as the problems we have had are not with the basic operation of the unit. I will always call Carter Services and ask for James Mora when our appliances need service!!! read more

Called Carter's to fix the microwave in my microwace/oven combo unit. Why? Because they were the ONLY company that works on microwaves in the area that I could find. What a mistake. I had made the same mistake years ago and figured maybe they had gotten better, but NOT. Besides the $150 coming out charge, the tech put a glass of water in the unit and when it did not heat (as I told him it would not) he said that he would pull it out and diagnose it for $500 and then when he came back with the part it would be another $500 to install it and that did not include the parts. He left without even telling me what he thought was wrong with it (I already knew it was the Magnetron) So REALLY! I've heard it time and time before from neighbors that they are unreasonable and not that good, but what choice did I have. So, lesson learned agian. Don't call Carter's. read more

We have had so many great experiences with Carter Services. Sergio was absolutely amazing. Thank you!! read more

The Technician, Isaac Buenrostro, was on time, courteous, knowledgeable, communicated effectively, and prepared. After conducting a thorough assessment of our refrigerator, he diagnosed the problems, ordered the parts, and fixed it as soon as the parts arrived. He was careful of our floors, and considerate of our time. Phone support / office staff answered our call quickly and arranged service quickly as well. We'd been working with Transform Co, who bought Sears & Kmart home services, for 3 1/2 weeks...they were rude, late, messy, and did not find for fix the problem. I'd say Carter's offers great value in regard to refrigerator issues. read more

The technician was really knowledgeable and fixed both my washer and dryer. Normally the techs come and seem like they don't know what they are doing but this guy knew exactly the problems and fixed them. He was very nice and professional. He was exceptional. read more