I always have a great experience with Carter Services. their technicians are pleasant, explain the situation and work out a solution with you before going ahead. Miguel was recently here to fix our plugged drain. He was so nice-and really went the extra mile to be sure that our entire drain system was cleared before leaving. I know it took more time than he had expected when he quoted the job, but he was totally committed and wasn't satisfied until he was sure we were 100% clear. I highly recommend this company. We use them for plumbing, electrical, appliance repair and HVAC. I am always impressed with their technicians and their service read more

Great, fast quality service same-day service technicians were professional, knowledgeable, and friendly

Called Carter's to fix the microwave in my microwace/oven combo unit. Why? Because they were the ONLY company that works on microwaves in the area that I could find. What a mistake. I had made the same mistake years ago and figured maybe they had gotten better, but NOT. Besides the $150 coming out charge, the tech put a glass of water in the unit and when it did not heat (as I told him it would not) he said that he would pull it out and diagnose it for $500 and then when he came back with the part it would be another $500 to install it and that did not include the parts. He left without even telling me what he thought was wrong with it (I already knew it was the Magnetron) So REALLY! I've heard it time and time before from neighbors that they are unreasonable and not that good, but what choice did I have. So, lesson learned agian. Don't call Carter's. read more

The Technician, Isaac Buenrostro, was on time, courteous, knowledgeable, communicated effectively, and prepared. After conducting a thorough assessment of our refrigerator, he diagnosed the problems, ordered the parts, and fixed it as soon as the parts arrived. He was careful of our floors, and considerate of our time. Phone support / office staff answered our call quickly and arranged service quickly as well. We'd been working with Transform Co, who bought Sears & Kmart home services, for 3 1/2 weeks...they were rude, late, messy, and did not find for fix the problem. I'd say Carter's offers great value in regard to refrigerator issues. read more

The technician was really knowledgeable and fixed both my washer and dryer. Normally the techs come and seem like they don't know what they are doing but this guy knew exactly the problems and fixed them. He was very nice and professional. He was exceptional. read more

EXCELLENT service! The technician was very pleasant and helpful. Will use them against

The repair person came over one hour later than expected, spent a short time here and said the part(s) were no longer available. The service charge was $148. I called a competitor who came within 2 hours, spent some time running different settings and found that the temperature fluctuated enough so that after the oven got up to temperature setting, it might drop as much as 20 or more degrees before coming back up again. The oven is usable as is, so I will not have to buy a new one which would have Scot's me $2,500-$3,000. The service charge was $89. read more

I have used them in the past with no problems. I will no longer use them. Just trying to make an appointment was a painful experience.

Recharged the Sub Zero refrigerator. Freon replacement is very expensive (over $800). The technician did offer to do additional work which I declined as it wasn't necessary. This is the second time I've had the same service performed so I knew what I needed done. I don't expect to need their services for another 10 years. To avoid surprises always ask for an estimate when having anyone perform services. You stay in the happy zone that way with no surprises read more

We've used Carter Services for years and they never disappoint, they are communicative, professional, and respectful of my tenants, the units and the appliances. They can be a bit pricey, but the peace of mind that they know what they are doing is priceless. We had them go out looking for at a dryer that wasn't heating up- they called explained the issues and fixed the issue same day. They even sent me an explanation of the issue so I can forward to our installer. We will use them again, and for years to come. read more

Amazing service! On time, job finished quickly and resounded to questions. Quality always on the service requested.

Great service. On time and fixed the issue within an hour. I would recommend Sergio and Carter Servicez

Alex Mejia came to my house to inspect my downward draft, gas range stove top that was previously leaking gas. We got it in 2009, which lasted longer than expected, but we were hoping a simple fix would prevent us from having to buy another stove and a downdraft vent. He was very polite and his inspection was meticulous. The manufacturer no longer produces the needed parts and some of the screws on the burners were rusted, which means he'd risk breaking the glass stove top if he drilled. He could have attempted to do it and then charge me once the damage was done, but he didn't. He was fully transparent and explained every step. I appreciate his honesty, subject matter expertise, and professionalism. read more

Excellent customer service. Prompt and helped me understand the details of your service.

Called to have microwave door replaced. Office said they knew model and serial. Had us take photos. I advised the office to check for part availability prior to the visit. This was not done (? Tech refused). Tech arrived. Was about to check the website for parts at Whirlpool. I told him I had checked-"unavailable". He said " then it's impossible, I will not charge for the visit". He left. Basically wasted his and our time. At least they got no money. read more

My technician was Keanu Parr I had an appointment with Carter Services on Monday with the window of 9AM to 1PM. I got a text from the office and Keanu called Which is very nice to be notified on their Arrival.When I met Kenau he introduced himself he told he had my part for my fridge, explained in detail what was going to do, Got the job done, waited until it was working Keep up the good work read more

Jerry was amazing! He was tasked with converting our gas Wolf range and oven from gas to liquid propane. We bought the conversion kit directly from SubZero Wolf, and he spent hours taking apart the range and oven to do the conversion. He's a consummate professional, on time, courteous, and completed the job with a smile. We were so impressed that we asked him to return and repair our washing machine when that broke the next day! read more

These guys are the best prompt knowledgeable and my home was kept clean although they needed an install on the roof! Great job!

Not so good. Carter Services promised to call me the night before with a time window for the tech's arrival. No call. I had to call in the next day to find out. When the tech, James Mora, arrived, he said to my wife, "What's your Wifi password? But you probably don't know that" - seeming to imply my wife is stupid. After inspecting the device, he said, "I have bad news. It'll be $2,000 to fix your microwave oven." Me: "What will you do for $2,000?" James: "Fix your microwave oven." Me: "What parts will you replace?" He told me the parts. I asked for the part numbers. James: "I'll email them to you as soon as I get out in my truck." 4 days later -- no email. Visit concluded, I said "So it's $98 for today?" James: "No. $3,000." Me. "Ha ha. It's $98, right?" James: "No, $3,000." I asked again and finally got a straight answer: "Yes, $98." James may be a great service tech but if he could show a little more respect to women, give straight answers and deliver documents as promised, I'll bet he'd get more business. Sorry to say he lost ours. PS -- today another company fixed our microwave oven for $810 , far less than James' $2000 quote. read more

Amazing customer service, thank you for coming out on such short notice and getting the job done

My fridge water filter receptacle needed to be replaced so I called Carter. Alex the technician was knowledgeable and was proficient in the repair. Office staff was equally impressive and helpful and had me up and running the next day. So I would give the staff 5 stars but the cost was exorbitant and ridiculous. I doubt I'll request their services again. read more

Isac was the best. Very knowledgeable, friendly and honest. My dogs loved him too. I would highly recommend Isac and Carter Services.

We had a great experience. Had both dish washer and dryer repaired in a single visit. They have technicians that specialize in particular brands so it cuts down on the guess work. They are very knowledgeable. read more

Jeremiah Johnson was quick and helped me buy the right appliance. He Came back and installed it in a timely manner.

Great service, professionalism, and punctuality. The technician was very smart, knowledgeable, and kind.

The ease of getting the same day appointment was appreciated. The service was great. Kyle was professional and kind. My appliance was repaired in a timely manner. read more

Diagnostic was accurate The ordered part arrived timely for our dishwasher and installed. We are back to using our dishwasher again. Mr Lo was friendly and explained everything to us. Great service. read more

Winston didnt just repair our refrigerator but he also did a complete maintenance job. Very thorough and helpful. read more

I called Carter's to repair my Sub Zero refrigerator/freezer because it was leaking water, and there was mold inside (ewww!). They were recommended by Pacific Sales, where I bought my fridge. The woman that answered the phone at Carter's was friendly and helpful, and I was offered a same-day appt! I was very impressed so far! The appt time slot was 1-5pm, and I was told I'd receive a call when the repairman was on his way. By 4:00, I was getting a little worried that he wasn't going to come, but they assured me he would when I called for confirmation. I called again at 4:45 and the same thing happened. At 5:15, Scott Carter (yes, THAT Carter) called to say he was on his way. Scott was knowledgeable and figured out the problem right away. I had requested that he bring new air and water filters, and he did. My complaint with Carter's is their exorbitant pricing. I was told up-front that there would be a $98 service charge. I assumed that would be waived if I decided to proceed with the work, but maybe that was naive of me. Scott spelled out the charges, including $397 for service, but no specifics were given of an hourly rate or how long the repair would take. He also charged me $107 for each of the filters. (I later found out that Pacific Sales charges their customers $55 each for the filters, so I thought that was way too high a mark-up.) He was here for 2 hours and 15 minutes, was paid $495 for his time!! I think that is way out of line! I had to wonder if his prices would've been as high if he hadn't serviced a Sub Zero appliance. One last thing... while I was talking to him, he asked ME to clean out the gunky drain pan and some mold off another small part!! I was caught so off guard that I did it! ‍ read more

As always, Carters is prompt and efficient. The technicians are always friendly and knowledgeable. We were so afraid we needed a new refrigerator/freezer and it only needed a $300 repair. When Winson heard my husband had just had back surgery and couldn't bend to clear the bottom shelf, he gladly helped out. Carter is always are first call! read more

Love Carter Services! They're always prompt, honest and communicate exactly what is going on.

Corey Lyles from Carter Services is a highly communicative professional who is consistently punctual and exceptionally knowledgeable. he consistently provides effective solutions and completes necessary repairs. I highly recommend Corey Lyles. read more

Technician Jairo was very knowledgeable and informative. He knew, in a short time, exactly what the problem was.... He was also kind and professional. I will probably be signing up for membership!! Thank you Jairo! read more

Identified the problem right away and gave the best options for me. Very professional 4 star review read more

i want to say thanks to Carter services, and soecial thanks to Corey Lyles who came to fix our diswasher. i must say it wasn't cheap. but it was satisfactory and well done. something that always cost some money. I would recommend Carter service and Corey for your home appliances services. They provide best service and provide long term fix. best Amit chabra read more

We had our built in refrigerator/freezer stop cooling late in the day last week. We had used Carter Services in the past so I went online and left an email to call me the next morning to get a repair appointment. They called back the next morning, were able to come out that day, had the replacement part in the truck and completed the repair within an hour. James was super efficient, pleasant to work with and very conscientious. read more

I needed the refrigerator looked at quickly. Originally they thought Monday would be the earliest but then they called and said they would be able to make it in a couple of hours. He was able to fix it quick and inexpensively. Thank you for turning around and being able to save the food in the fridge. read more

Our technician, Ivan, was professional, competent, and friendly. Office staff was helpful and prompt in setting up the service. Would use them again. read more

Fast and great. Always had good experiences with Carter Services both in plumbing and electrical

Constant communication leading up to appointment, including confirmation day before and day of. Alerted me when technician was on his way with GPS tracking. Technician, Alex Mejia, was very professional, thorough, and fixed my dryer issue. read more