My gas dryer went out, called here, offered to come out on the holiday weekend at ZERO extra…read morecharge. He was very quick and completed the repair in an hour. Very competitive pricing and I will for sure use him again as needed. Highly recommended and 5 stars. He replaced the high heat sensor.

Tony is amazing, came in diagnosed the issue with my washer in 30 seconds, changed parts and…read morebrought my machine back to life in under 45 minutes!

Professional, responsive, and spent time explaining exactly what they were going to do to ensure we…read morewere aligned.

JT Services answered the call for our washing machine within minutes, and had the opportunity to…read morefix our gasket seal within 36 hours. You look at DIY videos online and it makes you question the pricing of the job at hand, but Vitalii with JT Services did a super thorough job and was worth the fair fee. Highly recommended.

These guys advertise as a Sub-Zero authorized repair service. Beware-they are not. They visited my…read morehome 6 times making repairs. They didn't know what they were doing, within 6 mos I had to call a REAL Sub Zero authorized repair service to clean up the mess. They charged me $3000, they really conned me. Toward the end of their visits, they told me to add a $300 part, I told them I wouldn't pay for it if it made no difference, which it did not. I didn't pay and they accused me of ripping Them off. Phony advertising-stay away.

Before Sterling Service Group came out, I had another appliance service company (with a 4.5-star…read moreaverage on Yelp) try to diagnose my SubZero refrigerator. From the moment that technician arrived, I could tell he wasn't confident. He was on the phone the entire time getting instructions step-by-step -- even from SubZero directly -- and in the end, all he did was clean the coils for $240. That did not fix our problem so I called Sterling Service Group, and what a difference. Adrian came out and immediately impressed me with his professionalism and knowledge. He spent time carefully diagnosing the issue and determined the seal system needed to be rebuilt or replaced. He charged $157 for the diagnostic, which was fair considering the time he took to get it right. He had to turn the refrigerator off while trying to find the problem. A few hours after he left the refrigerator was still not cooling, I called the company, and Adrian was back within 90 minutes. He added refrigerant, and within an hour the refrigerator was cooling again. The next day, he followed up by phone to make sure everything was working and sent me an estimate for the repair. The price was higher than I'd hoped, and when I replied that it was high, they adjusted it slightly. Adrian returned as scheduled and completed the seal system rebuild this past Friday. He called again this morning to make sure everything was still working -- and it is. Sterling Service Group and Adrian went above and beyond -- knowledgeable, responsive, and customer-focused. After my experience with the other company, I really appreciate finding a service team that knows what they're doing and stands behind their work. Highly recommend.

our ice maker was putting out very little ice, you guys came out and checked it out. Said maybe…read morejust a new filter. The old one might just be clogged. Ordered a new , came out and put it in. Said it should start giving us ice in a little while. Yep , sure enough! More ice than we need. Jim was a nice guy. Everyone there are patient, kind and knows there stuff. The ladies in the office too. Thanks guys?

Viorel is awesome. We have used them multiple times for different appliances, and every time my…read morewife and I (having owned many homes in 28 yrs Army service), surprised every time by the speed in which Viorel (the technician who came) was able to come out, the extremely reasonable price, his ability to diagnose and be frank of the best way to resolve the problem... every time fixed and at a surprisingly low price things we could not google/AI figure out on our own... and gave explanations overall and always gave information to help us with the appliance and other systems beyond what he came to fix/paid. Best repair service my wife and I ever remember having. As a retired Colonel and pastor speaking with him each time (including background... I intuit with certainty Viorel is someone you can completely trust for integrity and extremely high competence with appliances if you were to request him (but speaking with him, I sense the business has other outstanding technicians/leadership).

Neb was very prompt and brought everything he might need to repair the oven. He gave me an accurate…read moreand fair quote. He was able to complete the repair in well under 30 minutes.

Svilen was very responsive - and came out to our home the same day we reached to him. He was able…read moreto quickly pinpoint the issue, and explain what needed to be done. Completed the appliance repair for us in approx 45 minutes. Amount estimated/charged seemed fairly high for less than an hour's work, as only a couple small parts were needed. Didn't receive a receipt or written breakdown of the repair work that was done - will be sure to request in the future.

Brian is the man! He repaired our dishwasher and our oven! Very friendly and very reasonable…read moreprices. Highly recommend him.

Brian contacted me after my initial message about our washing machine agitator not working within a…read morefew hours. With a holiday and out of town trip approaching, we had to schedule for a half week later, but he was able to fix the problem in less than 15 minutes and was more than happy to allow me to watch and learn. His price was more than reasonable ($95+parts) compared to every other company ($130+parts+labor minimum) that I had looked into online. He was kind enough not to charge labor because of the short time. We will definitely use him again.

Outstanding service from start to finish! My washing machine…read morebroke down unexpectedly in the middle of the week, and they came to the rescue. The technician arrived right on time, called ahead, and diagnosed the issue immediately. He had the necessary parts on hand and completed the repair in under an hour.He was extremely professional, kept the workspace spotless, and explained everything clearly. The washer is now running perfectly and even quieter than before! Honest pricing with no hidden fees. I highly recommend them to anyone in need of appliance repair!

If you're thinking about hiring this company, please read my experience first…read more My refrigerator was not cooling properly and had heavy ice buildup on the freezer coils. I completely thawed it myself, and it worked for about a week before the same problem came back. I contacted a few repair companies, and this one responded first. The technician arrived quickly. After I explained the issue, he went outside and spent a long time next to his car looking at his phone. After about 20 minutes, he came back and explained there were three possible causes: maintenance, a bad defrost heater, or a bad control board. He confirmed the refrigerator was only 4 years old and still had plenty of life left. He recommended "maintenance" and told me he was about 95% confident it would solve the problem. The work was simply removing the ice from the evaporator coils with a steam cleaner. I reminded him that I had already thawed the refrigerator myself and that it did not fix the issue, but he reassured me again. I trusted his recommendation and paid $350. Before he left, I asked what would happen if this did not solve the problem. I was told the next step would be replacing the heating element. Replacing the refrigerator was never mentioned. And of course, the "repair" did not work. About a week later, the same problem came back. I contacted the company and was told they would get back to me with a solution. Couple of days later, I was told the defrost heater was temporarily out of stock and could take 4-6 weeks to restock. They then recommended not investing more money into the refrigerator and suggested buying a new one because of July 4th sales. I couldn't believe what I am reading! I even found the defrost heater on the official manufacturer website, listed as in stock and ready to ship. The company offered that I could purchase the part myself and they would install it for an additional $200 labor charge, but they would not provide any warranty for the customer-supplied part or the repair. The customer service experience afterward was also disappointing. Instead of addressing my concerns, I repeatedly received the same explanation about company policy and approved estimates. After several messages back and forth, I explained that I felt a partial refund was a fair resolution since the service did not fix the problem and no actual repair was completed, and they refused. I then decided to investigate the issue myself. With a simple Google search and a couple of YouTube videos, I found that the refrigerator has a built-in diagnostic mode. I went through the tests, and when I activated the defrost mode, the heater immediately turned red hot and melted the ice buildup within seconds. Since then, the refrigerator has been working exactly as it should without replacing the heater, control board, or any other parts. It made me seriously question the diagnosis and the recommendation that additional repairs or a replacement refrigerator were needed. A few days later, they offered me a $90 refund if I removed my review. They did not realize that I had not posted any review at that time. When I asked to speak directly with the manager to discuss the situation, that request was declined. And here is the review! I paid $350 for a service that did not solve the problem, and I do not feel my concerns were taken seriously. Based on my experience, I cannot recommend this company.

A wonderful experience! Vadim was able to come the next day to fix my squeaky dryer. Price was…read morecompetitive, and the actual appointment was very quick and professional. Looking forward to recommending this company to my friends and clients!

On time, polite, and knowledgeable young man who came to service. Highly recommended.read more